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FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your heater .
Q. My heater emits a strange odor when I first open the box and when I turn the heater on for
the first time. Why is this happening?
A
. This is normal . This heater is treated with a special heat safe/resistant coating . This odor will
sometimes be present when the box is opened . When the coating is exposed to heat, it produces this
particular odor during the first few hours of operation . This will dissipate after the break-in period . If
you are sensitive to odors, you may want to pre-burn the unit in a garage with the door open until the
initial odor dissipates .
Q. If my heater runs on approximately 1,000 watts, how many BTUs is that? Is that a lot of
heat?
A.
At 1,000 watts, your heater will produce approximately 3,400 BTUs . This heater is intended to be
used as supplemental heat in areas most needed . It may take several minutes to several hours to
heat your area, depending on various factors .
Q. Can the heating elements be replaced?
A.
Replacement heating elements can be obtained from the manufacturer . All parts may be
purchased through the manufacturer if your product is out of warranty . If you feel that the elements
are definitely faulty right out of the box, contact technical support . A representative can then direct you
to the next step .
Q. Once I plug the unit in and turn it on, how long will it take to heat my room?
A.
The heating process in the heater begins immediately upon powering on and setting the desired
temperature above the ambient temperature . A noticeable change in the ambient temperature of the
room will vary due to variables such as the location of the heater (in the home), floor plan and size of
the room, how well the room is insulated, how many doors/windows, how much bare concrete (acts
as a heat sink with any type of heating), the opening and closing of an exterior door, long hallways,
high ceilings, etc . Customers with smaller rooms experience quick heat changes . Rooms with larger
and open floor plans can expect up to 24 hours to completely heat up .
Q. I do not have a grounded outlet. Can I use a 2-prong power strip, or remove the ground
prong from the cord?
A.
NO! If you do not have a grounded outlet, contact a certified electrician for advice . Removing
or altering any part of the heater’s original design or intent (including the power cord) will void the
warranty and make you liable for any unexpected or hazardous results .
Q. What light bulb can I use for the flame effect?
A . The heater uses two T4 shaped / G9 base 25 watt bulbs .
