14 | EN
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5755000K
The macerator has electrical power, safety switch is off
The macerator does not start up
(the macerator has electrical power,
safety switch is off).
• Green LED is blinking.
Decorative cover not installed.
Both halves of the decorative cover must be
installed and fitted properly on the unit. See
The right decorative cover (over the access
cover) should have a magnet located on a
post. This magnet activates a safety switch.
Replace magnet or entire right decorative cover.
The toilet has an inadequate flush volume, possible blockage of the strainer basket, or improper venting
Waste build up in the toilet bowl.
Inadequate water level in the reservoir tank. Check and/or adjust the water fill mechanism so
that the water level matches the reference line in
the tank.
Strainer basket requires cleaning.
Clear debris from the strainer basket. See
Accessibility to Motorized Cartridge on
Unit not vented correctly.
Unit must be vented properly to open air to allow
water to enter the macerator tank. Confirm vent is
clear.
Do not use a quick vent.
No electrical power or battery protection mode
The macerator has no LEDs
illuminated when power is
connected (no electrical power or
battery protection mode).
• All LEDs are off.
The macerator is either not plugged in,
supply breaker is turned off, or GFCI
receptacle has tripped.
Check electrical power source.
Control system in battery protection mode. 1. Unplug macerator from receptacle.
2. Remove the 9V battery that powers the alarm.
3. Plug the macerator back into the receptacle.
4. Re-install the 9V battery.
No electrical power
The macerator does not start up.
• Green LED is off.
The macerator is either not plugged in,
supply breaker is turned off, or GFCI
receptacle has tripped.
Check electrical power source.
Solid debris in basket
During a pumping cycle, a rattling
noise is emanating from the
macerator.
Solid object larger than 1/2” is trapped in
the cutting basket of the macerator.
The access cover should be removed for manual
cleaning. See Access Cover on page 10.
Pump is unable to evacuate tank
Alarm sounds frequently (pump
unable to evacuate tank).
Damaged impeller.
Replace impeller. See Impeller Access on
Volute inlet clogged.
Clean volute inlet. See Accessibility to Motorized
Internal hose damaged.
Confirm the internal hose is functioning properly;
if not, replace. See Control Switch on page 12.
Air lock.
The volute has a passageway to allow trapped air
to escape. This passageway must be cleaned of
obstruction. See Accessibility to Motorized
Application.
The pumping capacity has been exceeded by the
rate of incoming water. Either reduce flow coming
into the macerator or reduce the pumping head.
Table 2. Troubleshooting Matrix (continued)
Problem
Possible Cause
Corrective Action