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Frequently Asked Questions (FAQs)
FAQs
Q. Why don’t I see the channel display on some
channels?
A. Several Reasons:
1. The channel that you are tuned to is not in the
FTG Channel Map. This can happen if you have
the Start Channel that is not in the FTG Channel
Map, therefore no logical channel number is
assigned to the channel.
2. The OSD is disabled using the FTG Configuration
Application. Make sure that the ‘O’ on the attrib-
ute is present.
3. The OSD is not shown when the actual tuned
channel is not the desired channel. This can hap-
pen if there is a hardware failure that prevents
the tuning to the correct channel or:
4. The channel that you are trying to tune to is not
in the range of the tuning band. For example,
trying to tune to CH75 when you are in Broadcast
Band. In this case, the channel will remain
where it is.
Q. The Channel Display shows the major and minor
channels and then the Logical channel.
A. You may have changed Installer Menu Item 53
(CH_TIME EN) to 0. AC cycle the unit with the
FTG card installed and the FTG card will set the
item back to 1.
Q. I tried to verify the FTG card Channel Map that I
wrote previously, and they are different. Why?
A. You clicked ‘Learn’ instead of the ‘Read’. ‘Read’
transfers only what is in the FTG card. The ‘Learn’
function reads the channel map that is in the TV,
reassigns sequential logical channel numbers to
the physical or virtual channels and transfers
them to the FTG card and the Configuration
Application.
Q. While the ‘Installer Menu Access is On’, I changed
some Installer Menu settings with IR remote. The
settings seem to have taken affect, but when the
AC was cycled, the settings were lost and the TV
reverted to the previous settings in the FTG card.
Why?
A. That is correct. Changes to the Installer Menu
settings in this manner are temporary until you
"learn" the settings. See Installer Menu
Configuration Learn Function. The Installer Menu
Configuration utility is the best way to edit the
Installer Menu settings while a FTG card is
installed.
Q. I clicked on the ‘Read’ button in the Installation
Menu Configuration utility and the data that I got
did not have the latest changes that I just made
on the TV’s Installer Menu using the IR remote.
A. You will need to "learn" these changes; click the
"Learn" button in the Installer Menu
Configuration utility. This updates the FTG card
with both the Channel Map and the Installer
Menu settings of the TV, but only the Installer
Menu settings in the application. See Installer
Menu Configuration Learn Function.
Q. I have a set with a channel map already. Will I
lose the map when I insert a FTG card?
A. It depends on what you have on the FTG card. If
it is blank, the TV channel map will remain intact.
If the FTG card has a Channel Map, the FTG card’s
map will overwrite the TV’s channel map.
Q. I replaced an installed configured FTG card with a
new blank (un-configured) FTG card and the
Installer Menu settings from that previous config-
uration were not retained.
A. This is correct. The Installer Menu settings in
