LG XD3*15 series Owner'S Manual Download

Page: 48 / 56

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose

problems at an early stage. If the appliance does not function properly or does not function at all,

check the following before you call for service:

Diagnosing Problems

Problem

Possible Cause

Solutions

Appliance will not operate.

Door is not completely

closed.

•

Level the appliance again.

Power supply or power

cord is not connected.

•

Connect the power supply or cord

properly.

Control Lock is activated.

•

Cancel of the

Control Lock

button.

Fuse is blown or circuit

breaker tripped.

•

Replace the fuse or reset the circuit

breaker.

Appliance continuously

beeps when the door is

opened, during or right

after a cycle has

completed.

The contents of the

appliance are hot and care

should be used when

placing your hands inside

the appliance.

•

Close the door until the appliance

and dishes have cooled down. The

beeping will stop if the door is closed

or the interior temperature has

cooled.

Water remains in sump

after completion of cycle.

Drain hose is kinked or

clogged.

•

Adjust hose or clear blockage.

Water may remain if the

power supply was lost

before normal end of the

course or was manually

disconnected.

•

Re-start the course.

Sprays arms do not rotate

smoothly.

Holes of spray arms are

blocked by food particles.

•

Clean the holes of spray arms.

Upper rack is crooked.

Rack is poorly adjusted.

•

See the Height Adjustable Upper

Rack section.

Lamps do not illuminate.

Power is not connected.

•

Connect power supply.

There is excessive foam

inside the appliance.

Failure to use the

detergent exclusive for

appliance.

•

Use the detergent exclusive for

appliance.

An excessive amount of

rinse may cause foam.

•

Reduce the rinse aid dispensing

level.

Summary of Contents for XD3*15 series

Page 1: ...ctions carefully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference XD3 15 XD4 14 Copyright 2017 LG Electronics Inc All Rights Reserved MFL70282401 Rev 00_120517 ...

Page 2: ...ing Electrical Wiring 17 Final Check 17 OPERATION 18 Before Using the Appliance 18 Using the Appliance 22 Control Panel 23 Cycles 24 Cycle Options 25 Auto Open Door AOD 26 SignaLight 26 Programme Guide model dependent 27 Available Options 27 Information for Energy Test AS NZS 2007 28 Loading the Dishwasher 30 Adding Cleaning Agents 36 Refilling 38 Drying 38 SMART FUNCTIONS 39 Using LG SmartThinQ A...

Page 3: ...AUTION This indicates that the failure to follow the instructions can cause the minor injury or damage to the product IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of explosion fire death electric shock injury or scalding to persons when using this product follow basic precautions including the following Children in the Household This appliance is not intended for use by persons includi...

Page 4: ...o not install or store the appliance in any outdoor area or any area that is subject to weathering conditions such as direct sunlight wind or rain or temperatures below freezing Do not plug multiple socket outlets an extension power cable or adapter with this appliance Disconnect the power cord house fuse or circuit breaker before installing or servicing the appliance When moving or installing the...

Page 5: ... and a grounding power plug The power plug must be plugged into an appropriate socket outlet that is installed and grounded in accordance with all local codes and ordinances After installing check the hose connection for leaks before moving the appliance into the cabinet opening Do not damage or place heavy items on the power cord of the appliance This appliance is intended to be used in household...

Page 6: ...objects to the control panel in order to operate the appliance Do not bend the power cable excessively or place a heavy object on it Do not put animals such as pets into the appliance Do not touch the power plug or the appliance controls with wet hands If there is a gas leakage isobutane propane natural gas etc do not touch the appliance or power plug and ventilate the area immediately In case of ...

Page 7: ...ing items to be washed Locate sharp items so that they are not likely to damage the door seal Load sharp knives with the handles up to reduce the risk of cut type injuries Do not wash plastic items unless they are marked dishwasher safe or the equivalent For plastic items not so marked check the manufacturer s recommendations Do not touch any heating element where it is exposed during or immediate...

Page 8: ...t out from the socket outlet Securely plug the power plug in the socket outlet after completely removing any moisture and dust Do not spray water inside or outside the appliance to clean it Disconnect the appliance from the power supply before cleaning the appliance Setting the controls to the OFF or stand by position does not disconnect this appliance from the power supply Disposal Before discard...

Page 9: ...g vacations Do not place objects on the top of the appliance Do not wipe or coat the surface of the product with liquid detergent or bleach chlorine bleach oxygen bleach etc Failure to follow these instructions may result in corrosion or discoloration of the coating Do not touch water draining from the machine as it may be hot If the drain hose and the water supply hose are frozen in winter defros...

Page 10: ...System Cutlery Basket On Some Models Detergent and Rinse Aid Dispenser Cutlery Rack On Some Models Upper Rack Lower Rack 1 2 3 4 5 6 7 8 9 10 Power supply 220 240 V 50 Hz Size 600 mm W X 600 mm D X 850 mm H Product weight XD3 15 50 kg XD4 14 47 kg Max capacity XD3 15 15 place settings XD4 14 14 place settings Water feed pressure 0 05 0 6 Mpa Power consumption 1600 1800 W Appearance and specificati...

Page 11: ...n adjacent cabinet or wall Before sliding the appliance into the installation opening all necessary height and height adjustments should be made using a spanner CAUTION Any bare wood surrounding the appliance should be sealed with a waterproof paint or sealant to prevent it from swelling Slide the dishwasher into the cabinet opening carefully Make sure that the drain hose behind the machine and in...

Page 12: ...back of the felt and attach it to the front side of the appliance s bottom 4 Remove the double sided tape from the lower and front strips 5 Attach the black coloured lower strip to the bottom of the low cover 6 Attach the white coloured front strip to the top of the low cover The length of the front strip is longer than the lower cover Attach the front strip so that the overhang is equal on both s...

Page 13: ...s well to the cabinet 3 Repeat the above steps for attaching the opposite side strip to the opposite side cabinet Removing the Top Cover If the height of the opening is below 850 mm follow these instructions 1 Remove the 2 screws on the back 2 Pull the top cover backwards after removing the two screws and then lift it up to remove it 3 Remove the locating pins on the top by using a Phillips screw ...

Page 14: ...ly bag If the counter top is made of grinite or waterproof materials the moisture barrier tape is not required Condensation may occur on the underside or along the front edge of the counter top when the room temperature is low Levelling the Appliance Levelling the appliance prevents unnecessary leakage and poor washing Place the appliance on a solid level floor Do not install the appliance on an e...

Page 15: ...available from a plumbing shop or a hardware store Connection to the Waste Spigot Check the waste spigot when initially installing An OE error can occur when the waste spigot below the sink is not drilled out properly To connect the drain hose drill out at least a 15 mm diameter hole in the waste spigot before connecting and securing Waste spigot CAUTION Make sure that plastic debris is not remain...

Page 16: ...s it contains electrical wires and components It can not be detached or removed from the appliance for installation purposes It is important that the water supply hose not be tampered with cut disassembled pulled or kinked It contains electrical wiring inside and if damaged can cause an electrical hazard CAUTION This appliance may be fed with either hot or cold water If the water connection can no...

Page 17: ...ed power circuit to avoid electrical overload Final Check 1 Turn on electrical power 2 Turn on house water supply 3 The door should open and close smoothly and without harsh noises if the unit has been leveled correctly 4 Run the appliance on a Rinse cycle to verify proper operation and check for leaks Error Code Possible Cause and Solution OE Error Drain hose kinked or pinched Feed the drainage a...

Page 18: ...is set up according to how hard tap water is Checking Water Hardness Level Method 1 1 Check the water hardness in your area The water utility company can help you with this 2 Set the softening system level of the appliance according to the water hardness level Method 2 You can check water hardness by using the test strip included in the product 1 Immerse all reaction zones of the test strip for ab...

Page 19: ...f the hardness setting is set to H0 no icon indicates in spite of no salt Filling with Dishwasher Salt The Dishwasher Salt tank must be filled before starting the washing programme In case of insufficient salt the Salt refill icon indicates on the display unless the hardness level has been set to H0 CAUTION Once you have filled with appliance salt you must run the Rinse cycle immediately to remove...

Page 20: ... tub and cause corrosion NOTE The salt can be purchased from salt distributors Adding Rinse Aid The Rinse Aid indicator appears in the display when more rinse aid is needed The use of rinse aid is recommended to prevent water spots on dishes and to enhance drying performance 1 Open the rinse aid lid by lifting up the flap 2 Add a liquid rinse aid to the maximum fill level The rinse aid should be s...

Page 21: ...rent setting 3 Press Delay Start to change the rinse aid dispenser setting Each press of the button changes the setting one step from L0 off to L4 4 Once the desired rinse aid dispenser setting is selected press Start to save CAUTION If the rinse aid lid is not closed properly a large amount of rinse aid will release into the tub and cause washability problems NOTE The Rinse aid refill icon will i...

Page 22: ...s are in the path of the spray arms Do not place one dish on top of another 6 Add the proper amount of detergent powder to the dispenser If using Tablets they can simply be placed directly on the base of the tub or on the lower part of the inner door 15 25 7 Set and start the programme The programme will start automatically in 4 seconds after any setting is selected WARNING Do not load any items i...

Page 23: ...he Auto cycle time may vary depending on the soil level of your load Rinse Aid Icon This icon illuminates when the rinse aid level is low The LED automatically shuts off when the rinse aid is refilled or the level is set to 0 1 2 Machine Clean Icon This icon flashes after every 30 cycles and while the Machine Clean cycle is running To activate or deactivate the icon press the Intensive button for ...

Page 24: ...le code for the currently downloaded cycle appears on the appliance See the smartphone app for cycle codes names and more information about the available cycles Default Cycle P1 Pots Pans Machine Clean This cycle is for cleaning the inside of the appliance Use the cycle without dishes in the appliance It eliminates residual soils odor white spots and other dirt Add citric acid or another cleaning ...

Page 25: ...is option adds Extra Drying time to the cycle and raises the heated rinse temperature When the rinse aid is empty the Extra Dry option is selected automatically Delay Start The Delay Start feature delays the start of a selected cycle Each time the Delay Start button is pressed the delay time increases by an hour The delay time can be set from 1 to 12 hours in one hour increments To cancel the Dela...

Page 26: ...way from the appliance while the appliance is operating Exposure to high temperature steam may cause scalding or burns SignaLight SignaLight shows the status of the appliance whether it has encountered any problems whether it is operating normally or whether it is ready to wash dishes Depending on the model the lamp may be located either on the front of the appliance or the top of the door Red lef...

Page 27: ...ight Machine Clean 50 C 70 C Running time may vary according to the water temperature water pressure and voltage When the Auto Open Door AOD feature is activated the heating rinse temperature will be changed as 62 C Available Options Programme Options Dual Zone Half Load Energy Saver High Temp Extra Dry Delay Start Auto Intensive Delicate Eco Turbo Express Rinse Machine Clean Download Cycle The En...

Page 28: ...e settings Comparability course Eco Energy Saver Rinse Aid setting L4 Reference cleaner 27 5 g of detergent onto the inside surface of the door and 5 g of detergent into the dispenser Height adjustable Rack U position middle Auto Open Door AOD setting On Cutlery Basket Upper Rack Glasses Cups Saucers Lower Rack Dinner plates Soup plates Dessert plates a b c d e f ...

Page 29: ...of detergent onto the inside surface of the door and 5 g of detergent into the dispenser Door is opened at the end of the drying cycle for the drying performance test Door position Open 50 mm Height adjustable Rack U position uppermost Cutlery Basket Upper Rack Glasses Cups Saucers Dessert plates Lower Rack Soup plates Dinner plates Dessert plates a b c d e f g ...

Page 30: ... loading Always rinse off plates when loading if they are not to be washed immediately Items with burnt on food should be soaked prior to loading in the appliance Deep based items should be placed upside down Plastic items will not dry well compared to other items Make sure that all items do not touch each other For Model without Cutlery Rack For Model with Cutlery Rack ...

Page 31: ...n the appliance as the handles may deteriorate due to the heat and detergent Water proof or long lasting lipstick smudges on glasses may not be removed during the wash Loading the Lower Rack Daily Use Load The lower rack is suitable for dinner plates soup bowls dishes pots pans lids and even a grill tray Plates should be positioned upright and facing the centre of the rack and pots pans and large ...

Page 32: ... safe plastic items Cups glasses and bowls must be positioned upside down Plates should be positioned upwards with the plate The cup racks provide support for long steam glasses The left side row of tines can be folded down or the cup racks can be folded up out of the way for tall crockery items CAUTION Do not obstruct the rotation of the spray arms ...

Page 33: ...e upper rack to allow items up to 300 mm tall in the lower rack Lower the upper rack to allow dishes up to 215 mm tall in the upper rack on the 2 rack models and 165 mm on the 3 rack models The appliance ships with the upper rack raised There are three available positions for adjusting the height of the upper rack to create more space 1 2 3 2 3 1 Lowering the Rack Hold the rack at the centre of ea...

Page 34: ...to position To set the rack to the middle position it may be easier to lower the rack all the way down and then raise each side of the rack individually until it clicks into place There is a 56 mm gain in height when the upper rack is moved to the lower position After adjusting the rack levels check that the spray arms are free to rotate With the lower position of the upper rack check if the botto...

Page 35: ...tlery basket place them with the pointed edges facing downwards CAUTION Do not obstruct the rotation of the spray arms The cutlery shouldn t be longer than 18 cm Max 18cm Loading the Cutlery Rack On Some Models The cutlery rack is best suited for flatware and most cooking or serving utensils It can also fit small prep bowls and lids The separators on the cutlery rack help keep utensils separated t...

Page 36: ...ls WARNING Be careful when loading and unloading items with sharp edges Load sharp knives with the blade down to reduce the risk of injury Adding Cleaning Agents Adding Detergent to the Dispenser Remove the label on the dispenser prior to running the appliance for the first time The amount of detergent needed depends on the cycle load size and soil level of dishes Put detergent into the detergent ...

Page 37: ...appliance do not pull up on the dispenser to close the appliance door Do not use the liquid rinse aid if the detergent tablets also include a built in rinse aid Use of an unsuitable detergent and rinse aid may result in a risk of damage corrosion poor washing performance poor drying or leakage NOTE Too much detergent can leave a film on dishes and in the appliance resulting in poor wash performanc...

Page 38: ...con illuminates it means the salt is almost empty If necessary refill the salt chamber CAUTION Do not add detergent or any other solution into the water softener housing other than appliance salt Doing so will cause the water softening system to malfunction Drying Plastic items may cause poor drying performance compared to other items To assist drying the door can be opened for a short period of t...

Page 39: ...network connection If the appliance is having trouble connecting to the Wi Fi network it may be too far from the router Purchase a Wi Fi repeater range extender to improve the Wi Fi signal strength The Wi Fi connection may not connect or may be interrupted because of the home network environment The network connection may not work properly depending on the Internet service provider The surrounding...

Page 40: ...to the appliance Only one cycle can be stored on the appliaice at the same time Once cycle download is completed in the appliance the appliance keep the downloaded cycle untill a new cycle is downloaded Machine Clean Reminder This function shows how many cycles remain before it is time to run the Machine Clean cycle Smart Diagnosis This function provides useful information for diagnosing and solvi...

Page 41: ...to opensource lge com This offer is valid for a period of three years after our last shipment of this product This offer is valid to anyone in receipt of this information Using Smart Diagnosis Smart Diagnosis Through the Customer Information Centre Use this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails Use this ...

Page 42: ...e if you use the home phone If the Smart Diagnosis data transfer is poor due to poor call quality you may not receive the best Smart Diagnosis service Smart Diagnosis Using a Smart Phone For appliances with the or logo Use this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails Smart Diagnosis can not be activated un...

Page 43: ...ter hose Cleaning the Exterior In most cases the exterior of the appliance can be cleaned with a soft damp cloth or sponge then dried with a soft cloth If the appliance has a stainless steel exterior use a stainless steel cleaner Cleaning the Interior Clean the interior of the appliance periodically with a soft damp cloth or sponge to remove food and dirt particles Food residue may be stuck in the...

Page 44: ...ou will be absent for an extended period of time during colder months and there is a possibility of freezing temperatures winterize the water supply lines and the appliance itself Winterization must be performed by qualified service personnel Cleaning the Filters 1 Remove the lower rack and position the bottom spray arm so a wider vee is open to the front 2 Turn the inner filter counter clockwise ...

Page 45: ...firmly until it clicks Cleaning the Spray Arms If the spray arm holes are blocked by any food residue dishes may not be cleaned well due to improper water spray It is recommended that the spray arms be cleaned once every two weeks Cleaning the Lower Spray Arm 1 Make sure that the water jet holes are not blocked by food particles 2 If any food residue blocks the spray arm holes remove it with a pin...

Page 46: ...rclockwise and pulling down 3 Remove food particles by rinsing or shaking the spray arm 4 If any food residue blocks the spray arm holes remove it with a pin or any sharp tool 5 After removing the food residue clean the spray arms holes under running water 6 After cleaning the upper spray arm press it up into place Turn the nut 1 8 turn clockwise to make sure that the nut locks back into place 7 A...

Page 47: ...ot use any mechanical device to tighten the hose A soft cloth can be used to assist hand tightening NOTE A filter is fitted into the inlet of the water supply hose connection If insufficient water flows into the appliance check that the filter is not blocked If there is a leak the water supply hose will need to be checked for proper connection Never over tighten the water supply valve or use mecha...

Page 48: ... are hot and care should be used when placing your hands inside the appliance Close the door until the appliance and dishes have cooled down The beeping will stop if the door is closed or the interior temperature has cooled Water remains in sump after completion of cycle Drain hose is kinked or clogged Adjust hose or clear blockage Water may remain if the power supply was lost before normal end of...

Page 49: ...f a water leak may be caused by a poor connection to the tap Check the connection water supply hose Cloudiness on glassware Combination of excessive detergent and hard water Use less detergent and use a rinse aid to minimize the problem Check the setting of softening system Black or gray marks on dishes Aluminum items rubbing dishes during cycle Reposition the dishes Yellow or brown film on inside...

Page 50: ...he dispensing level Hard water buildup in the tub Remove all dishes cutlery basket and cutlery basket holder from appliance Only racks should remain in tub For best results use citric acid powder can be found in canning sections of most grocery stores or online Measure 3 tablespoons 45 g of citric acid powder Fill main wash compartment with measured powder If you cannot find citric acid powder pou...

Page 51: ... the upper rack Vinegar is an acid and with constant use it could damage your appliance Food soil remains on dishes Improper cycle selection Select correct cycle based on soil level and type of dishware being washed Water temperature is too low Check water supply connection or water heater setting Dishwashing detergent was not used Use recommended detergent Low inlet water pressure Water pressure ...

Page 52: ...is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connec...

Page 53: ...ng caused by improper detergent Only use detergents which are designed for use in dishwashers To remove detergent residue in the tub pour approximately 100 200 mℓ of milk into a shallow bowl place it to the upper rack and then run the appliance on the Auto cycle Failure to level appliance Make sure that the appliance is properly leveled Excessive Water supplied Call for service if the same problem...

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