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34

TROUBLESHOOTING

EN

Operation

Symptoms

Possible Cause & Solution

Water leaking

Water inlet hose connection is loose at tap or appliance.

•  Check hoses for leaks, cracks and splits.
•  Tighten hose connections.

House drain pipes are clogged.

•  The appliance pumps out water very rapidly. Check for water backing up 

out of the drain pipe during drain. If water is seen coming out of the drain, 

check for proper drain hose installation and check for restrictions in the 

drain. Contact a plumber to repair drain pipe.

Drain hose has come out of drain or is not inserted far enough.

•  Tie drain hose to supply hose or standpipe to prevent it from coming out 

during drain. For smaller drain pipes, insert the drain hose into the pipe as 

far as the drain hose flange. For larger drain pipes, insert the drain hose 

into the pipe 2.5 - 5 cm past the flange.

A large item such as a pillow or blanket is above the top of the drum.

•  Stop the appliance and check the item. Make sure the item does not crest 

above the top edge of the drum.

Summary of Contents for WTG8521

Page 1: ...fully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference EN ENGLISH WTG8521 MFL68780965 Rev 01_110419 www lg com Copyright 2019 LG Electronics Inc All Rights Reserved ...

Page 2: ......

Page 3: ...cations 10 Installation Place Requirements 12 Connecting the Water Inlet Hoses 13 Installing the Drain Hose 14 Levelling the Appliance 14 OPERATION 15 Operation Overview 15 Preparing Laundry 15 Adding Detergents Softeners and Bleaches 17 Control Panel 19 Programme 21 Extra Options and Functions 22 SMART FUNCTIONS 26 Smart Diagnosis 26 MAINTENANCE 27 Cleaning after Every Wash 27 Cleaning the Applia...

Page 4: ...ical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with thi...

Page 5: ...and other residential type environments Bed and breakfast type environments Areas for communal use in blocks of flats or in launderettes The inlet water pressure must be between 30 and 600 kPa The maximum capacity in some cycles for dry clothes to be washed is 8 5 kg Installation Never attempt to operate the appliance if it is damaged malfunctioning partially disassembled or has missing or broken ...

Page 6: ... and ordinances Improper connection of the equipment grounding conductor can result in risk of electric shock Check with a qualified electrician or service personnel if you are in doubt as to whether the appliance is properly grounded Tighten and secure the drain hose at connecting ends to avoid separation For models with only one inlet water supply valve do not connect to hot water Connect to col...

Page 7: ...a break or rupture should occur Check the condition of the fill hoses they may need replacement after 5 years Do not use or store flammable or combustible substances ether benzene alcohol chemical LPG combustible spray insecticide air freshener cosmetics etc near the appliance If there is a gas leakage isobutane propane natural gas etc within the home do not touch the appliance or power plug and v...

Page 8: ...using any electrical appliance which is connected to the HOT water system This simple procedure will allow any built up hydrogen gas to escape Since the gas is flammable do not smoke or use an open flame or appliance during this process Maintenance Remove the power plug when you clean the appliance Securely plug the power plug in the outlet socket after completely removing any moisture and dust Do...

Page 9: ...ng materials such as plastic bags and styrofoam away from children The packaging materials can cause suffocation Remove the door before disposing of or discarding this appliance to avoid the danger of children or small animals getting trapped inside ...

Page 10: ... may change without notice to improve the quality of the appliance Front View This feature is only available on some models a Door b Tempered Glass c Dispenser Drawer d Bleach Dispenser e Drum f Levelling Feet g Drain Hose h Control Panel i Lint Filter j Power Cord k Hot and Cold Water Inlets ...

Page 11: ...on some models a Cold and Hot Water Inlet Hoses b Drain Hose c Tie Strap Specifications Model WTG8521 Power Supply 220 240 V 50 Hz Dimension Width X Depth X Height 632 mm X 670 mm X 1020 mm Product Weight Approx 44 5 kg Permissible Inlet Water Pressure 30 600 kPa ...

Page 12: ... or stand It may cause injury or serious malfunctioning Ventilation Make sure that air circulation around the appliance is not impeded by carpets rugs etc Ambient Temperature Do not install the appliance in rooms where freezing temperatures may occur Frozen hoses may burst under pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point If the appl...

Page 13: ...et hoses Ensure that the curved end of the water inlet hose is connected to the appliance Connecting the Hose to the Water Tap Connecting Screw Type Hose to Tap with Thread Screw the hose connector onto the water supply tap Hand tighten only with the aid of a soft cloth NOTE After connecting the water inlet hose to the water tap turn on the water tap to flush out foreign substances dirt sand sawdu...

Page 14: ...y noise and vibration Check whether the appliance is perfectly level after installation If the appliance rocks when pushing the top plate of the appliance diagonally adjust the feet again Adjusting and Levelling the Feet When the appliance is not perfectly level turn the adjustable feet until the appliance no longer wobbles Turn the adjustable feet clockwise to raise or turn the adjustable feet co...

Page 15: ...e briefly without water to measure the weight of the laundry If the START PAUSE button is not pressed within a certain time the appliance will shut off and all settings will be lost 6 End of cycle When the cycle is finished a melody will sound Immediately remove your clothing from the appliance to reduce wrinkling NOTE The Auto Restart function allows the cycle to restart by itself in case of powe...

Page 16: ...derwired bras in a wash net Close zippers hooks and strings to make sure that these items do not snag other clothes Pre treat dirt and stains by saturating the dirt and stains with dissolved detergent and brushing them in order to remove dirt CAUTION Do not wash or spin any item labelled or known to be water proof or water resistant even if the product care label on the item permits machine washin...

Page 17: ...eneral powdered detergents for all types of fabric Powdered detergents for delicate fabric Liquid detergents for all types of fabric or designated detergents only for wool For better washing performance and whitening use detergent that contains general powdered bleach Detergent is dispensed from the dispenser at the beginning of the cycle Dilute liquid detergent with water pour into the drum and s...

Page 18: ... doing so will cause staining on the clothes that will be difficult to remove Adding Liquid Bleaches Before starting the appliance pour the measured amount of bleach directly into the bleach dispenser a Avoid splashing or overfilling Mix powdered bleach with water to a liquid consistency and pour it into the bleach dispenser Check clothing care label for special instructions and separate the laund...

Page 19: ...he lamp will light up to indicate the selected programme d Extra Options and Functions You can use the extra options and functions to customize the programmes e Cycle Status Indicator The cycle status indicator is turned on before the start The cycle status indicator blinks during that process and then the indicator turns off when that process has completed f Display The display shows the settings...

Page 20: ...external factors laundry size room temperature incoming water temperature etc can affect the actual time i This icon turns on when the Child Lock function is selected to lock the controls z This icon turns on when the Delay button is pressed to set a time delay ...

Page 21: ...me to wash a blanket or bedclothes that have the hand wash sign on the care label Cashmere bedclothes acrylic blanket mixed spinning blanket woollen blanket infilling polyester 101 and bed sheets might be damaged if they are allowed to float It is recommended to purchase a separate laundry net to wash Separate bed clothes from general clothes It might cause laundry to be unbalanced which results i...

Page 22: ...r supply temperature room temperature type and amount of laundry type and amount of detergent fluctuations in the main electricity supply and chosen additional options During water supply press the START PAUSE button to pause open the door and add the detergent powder drum type that has been diluted with warm water directly into the drum Press the START PAUSE button to resume the cycle Since this ...

Page 23: ...se this option to change the spin strength When you press the START PAUSE button after selecting this option the remaining time is indicated on the display NOTE Always keep the laundry amount to 2 kg or less and make sure to redistribute the laundry evenly Soak This option can be selected to wash heavily soiled clothes by soaking them in water for some time to loosen dirt and grime Press the Wash ...

Page 24: ... engaged Turning off the power will not reset this function You must deactivate this function before you can access any other options and functions Locking the Control Panel 1 Turn on the power 2 Press and hold the Temp and Rinse buttons simultaneously for 3 seconds to activate this function Unlocking the Control Panel 1 Turn on the power 2 Press and hold the Temp and Rinse buttons simultaneously ...

Page 25: ...eady in the tub If you do not select or change the Water Level the water level will be set automatically Rinse and Spin Spin only Rinse only Wash only 1 s or t Press the POWER button 2 l Press the Rinse button p Press the Spin button l Press the Rinse button k Press the Wash button 3 Rinse and spin are automatically selected Press the Spin button to adjust spin strength Press the Spin button until...

Page 26: ... Smart Diagnosis feature in the menu Follow the instructions provided in the LG ThinQ application Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ application 1 Press the POWER button to...

Page 27: ... open to dry the drum interior but only if it is safe and any children are supervised Cleaning the Exterior Proper care of the appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices Do not press on the surface or the display with sharp objects Dispenser Drawer ...

Page 28: ...pecially if there is no floor drain gully in the immediate vicinity IE error message will be displayed on the control panel when water is not entering the detergent drawer If the water is very hard or contains traces of limescale the filter on the water inlet may be clogged 1 Turn off the power and the water tap and then unscrew the water inlet hose 2 Remove the water inlet filter with small plier...

Page 29: ...ll objects left in the laundry Check regularly that the filter is clean to ensure smooth running of the appliance 1 Turn on the appliance 2 Press the Spin button to empty all the water from the drum 3 Turn off the appliance and unplug it from the power outlet socket 4 Place a towel on the floor under the drain pump cap Residual water may remain in the drain hose and the water may leak from the dra...

Page 30: ...l the appliance where it will not freeze during winter In case the appliance must be installed outside on a porch or in other outdoor conditions make sure to check the following How to Keep the Appliance from Freezing After closing the tap disconnect the cold water inlet hose from the tap and remove water while keeping the hose facing downwards How to Handle Freezing When water supply problems occ...

Page 31: ...t closed properly Close the door completely If the error code is still displayed call for service dL DOOR LOCK ERROR Door is not locked properly Check nothing is caught under the door including shipping materials or clothing Close the door completely If the error code is still displayed call for service dr DRAIN FEATURE The appliance is paused during a cycle for a few minutes The cycle will be can...

Page 32: ... too small Add more items to allow the appliance to balance the laundry Heavy items are mixed with lighter items Wash items of somewhat similar weight The load is out of balance Manually redistribute the laundry if laundry have become tangled tE TEMPERATURE SENSOR ERROR Control error Unplug the appliance and wait 60 seconds Reconnect power and try again If the error code is still displayed call fo...

Page 33: ...ects If noise continues after the appliance is restarted call for service Thumping sound Heavy laundry may produce a thumping sound This is usually normal If the sound continues the appliance is probably out of balance Stop and redistribute the laundry The laundry may be out of balance Pause the cycle and redistribute the laundry after the door unlocks Vibrating noise Packaging materials are not r...

Page 34: ...ain hose installation and check for restrictions in the drain Contact a plumber to repair drain pipe Drain hose has come out of drain or is not inserted far enough Tie drain hose to supply hose or standpipe to prevent it from coming out during drain For smaller drain pipes insert the drain hose into the pipe as far as the drain hose flange For larger drain pipes insert the drain hose into the pipe...

Page 35: ...ycle where it stopped once power is restored Control needs to be reset Press the POWER button then reselect the desired programme and press the START PAUSE button START PAUSE was not pressed after a cycle was set Press the POWER button then reselect the desired cycle and press the START PAUSE button If the START PAUSE button is not pressed within a certain time the appliance will be turned off Ext...

Page 36: ...used Follow the guidelines provided by the detergent manufacturer Cycle time is longer than usual The load is too small Add more items to allow the appliance to balance the laundry Heavy items are mixed with lighter items Always try to wash items of somewhat similar weight to allow the appliance to evenly distribute the weight of the laundry for spinning The load is out of balance Manually redistr...

Page 37: ... sorted Always wash dark colours separately from light colours and whites to prevent discolouration Never wash heavily soiled items with lightly soiled items Wrinkling Appliance is not unloaded promptly Always remove items from the appliance as soon as the cycle is complete Appliance overloaded The appliance can be fully loaded but the drum should not be tightly packed with items The door of the a...

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