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EN
Symptoms
Possible Causes & Solution
Water taste
s
strange.
Have you left the water purifier for a long period of time without using it?
•
The taste of old water may change due to bacterial growth. Use the
appliance
after dispensing and discharging
hot, cold, and ambient water
from the appliance 10 minutes.
Has it been a long time since you installed and replaced the filter?
•
If an expired filter is used, the filtration performance may decline. It is
recommended to replace the filter according to the filter replacement
period.
The filtration amount
has reduced suddenly.
Is it time to replace the filter?
•
Make a request for a filter replacement.
Is the water supply valve closed?
•
Open the water supply valve.
Water is not dispensed.
Did you miss the filter replacement period?
•
Make a request for a filter replacement.
Is the water supply valve closed?
•
Open the water supply valve.
Is the power plug unplugged from the outlet?
•
Plug the power plug in the outlet correctly.
Is water not dispensed
when you press the discharge button?
•
Contact your distributor, supplier or dealer.
Cold water or hot water
is
not dispensed.
Did you turn off the relevant function?
•
Turn on the relevant function.
Did you discharge a large amount of cold water?
•
If you have discharged a lot of cold water so that there is little water in the
storage tank, cold water may not
be dispensed
. Wait a while until water is
filled
inside the storage tank and then use. (Only applicable to models with
a
storage tank) If you discharge a large amount of cold water at once, the
temperature of cold water inside the cold water tank will rise. Wait a while
until water becomes colder and then use. (Only applicable to models with
a
cooling tank)
The
appliance
is
noisy and generates
abnormal sounds.
Is the
appliance
installed on a weak floor or not installed on a
stable surface?
•
Install the
appliance
in a place with a flat and even surface.
Does the
rear
of the
appliance
touch the wall?
•
Adjust the installation position to ensure
the sufficient space of 10 cm
between the appliance and the wall.
Is an object placed on top of the
appliance
?
•
Remove the object placed on top of the
appliance
.
Fine particles occur in
the filtered water.
Did water bubbles form?
•
Water bubbles may form in the draining process. It is safe for you to drink.
•
If fine particles still exist after you take water from the water purifier and
several minutes have passed, cut off the tap water and power supply.
Contact your distributor, supplier or dealer.
TROUBLESHOOTING