36
TROUBLESHOOTING
Before Calling for Service
Check the following before calling for service.
Problem
Possible Causes
Solutions
Clicking sound
y
Do you hear a sound when you close
or lock and unlock the door?
y
This sound is normal and occurs when
the door is closed, locked or unlocked.
Spraying or hissing sound
y
Is water spraying in the tub?
y
This sound is normal as water is
spraying or circulating during the
cycle.
Buzzing or gushing
sound
y
Is the washing machine draining
water?
y
This sound is normal as the drain
pump drains water from the washing
machine after the cycle.
Splashing sound
y
Is the washing machine washing a load
of laundry?
y
This sound is normal as the load is
moving up and down during the wash
and rinse cycles.
Rattling and clanking noise
y
Are there any foreign objects such as
keys, coins, or safety pins in the tub or
drain filter?
y
Check if there are any foreign objects
in the tub and drain the filter after
stopping the cycle.
y
Unplug the power cord and contact
your nearest LG service center if the
noise persists.
Thumping sound
y
Is the washing machine overloaded?
y
Is the load out of balance?
y
This sound is normal and occurs
when the load is out of balance. Stop
the cycle and rearrange the load for
balancing.
Vibrating noise
y
Are the shipping bolts removed?
y
Is the load evenly distributed in the
tub?
y
Is the washing machine level balanced?
y
Is the washing machine installed on a
solid and smooth surface?
y
See page 13,
Unpacking and removing
shipping bolts
to remove the shipping
bolts.
y
Stop the cycle and rearrange the load
for balancing.
y
See page 16,
Leveling the washing
machine
to level the washing machine.
y
Check if the floor is solid and level.
Water leaking around
washer
y
Does water leak from a faucet or a
water line?
y
Is a drain pipe or a drain hose clogged?
y
Check the faucets or water lines.
- If the water lines are loosely
connected, see page 14,
Connecting
water lines
to connect them properly.
y
Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
Excessive suds or failure
to rinse
y
Did you use more than the
recommended amount of detergent?
y
Is the soil level higher than the size of
the load?
y
Use the recommended amount of
detergent for load.
y
If the contamination level is low,
reduce the detergent quantity to less
than the recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
Staining
y
Did you add detergent directly to the
tub?
y
Did you remove the load immediately
after it finished?
y
Did you sort and wash the clothes by
color or soil?
y
Make sure to load detergent into the
detergent dispenser drawer.
y
Remove the load immediately after it
finishes.
y
Sort and separate dark colors from
light or white ones, and heavily soiled
items from lightly soiled ones. See
page 19,
Sorting laundry
for details
