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LG TROMM F4999NTNH, User Manual

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LG TROMM F4999NTNH User Manual Download Page 51

G

Troubleshooting

Error or Abnormal condition

 

※

 If the next alarm condition is given, please check the following. It may not be a failure.

Steam

Alarm on the display unit

Check

Action

When steam comes out through the detergent 

drawer or vent hole on the back side

Q

 Is the BOILING CARE course in progress?

 

A

  If so, this is a normal for the steam to come out when 

heating water for laundry.

Power  failure

When the washer has no power

Q

 Is the power button pressed?

Q

 Is the power cord plugged?

Q

 Is the current leak breaker turned “OFF”?

Q

 Is the washer connected to 110 V power?

 

A

 Press the power button of the washer.

A

 Plug the power cord tightly.

A

 Reset the tripped breaker to “ON”.

A

 This product runs only at 220 V power.

Error in

 

Power

When the washer does not start

Q

 Is door closed and power button pressed?

Q

 Is the water being supplied now?

Q

 Is the water tap turned off?

 

A

  Press the power button of the washer.

A

  Wait until the water is filled to the set height.

A

  Turn on the water tap.

Leaking

When the water flows down through the door

Q

  Is any thread or detergent in between the door and 

rubber seal?

 

A

  Wipe the substances on the seal with clean clothing.

When water keeps entering

Q

  It displays an alarm when the washer repeats water 

supplying and draining due to a faulty water supply 

valve.

 

A

  Unplug the power cord and call LG Electronics ser-

vice center or distributors.

When the water height control is not working

Q

  It displays the left when the water height control is 

not working due to the malfunction of the water level 

sensor.

 

A

  Unplug the power cord and call LG Electronics ser-

vice center or distributors.

When the drum is not moving

Q

 Did you add too much laundry?

 

A

  Unplug the power cord and call LG Electronics ser-

vice center or distributors.

When the water is not heated

 

A

  Unplug the power cord and call LG Electronics ser-

vice center or distributors.

Maintenance

Summary of Contents for TROMM F4999NTNH

Page 1: ...ead the Safety Instructions before use and use the machine properly Please keep this manual in a place where all users can find it at any time This manual includes the product warranty Please refer to the installation guide on page 53 58 F4999NTNH MFL67526712 ...

Page 2: ...p 46p Level Adjustment Leg 56p Power Plug AC 220 V only Transit bolts for shipping 4EA 55p Control Panel 12p Accessories Water Supply Hose 2EA Blue for cold water orange for hot water Water Supply Hose Connector 1 EA Spanner 1EA Anti slip mat 2 EA Caps 4 EA Close the holes of the Transit bolts with the caps supplied Back of Washer Cold Water Inlet 53p Hot Water Inlet 53p This product is only for A...

Page 3: ...sy by touching a smart phone with an NFC function to the Tag On logo on the washer Getting prepared Table of Contents Getting Started Maintenance Installation and Check Name of each part 2 Product Features Table of Contents 3 Safety Instructions 4 8 General knowledge of laundry 9 Preparation for laundry 9 Uses of detergent and fabric softener 10 How to sort clothes 11 Function of each buttons 12 1...

Page 4: ...ire or electric shock Do not install the machine near any heating equipment and do not put a candle or cigarette nearby Failure to do so may result in product deformation or fire After the first installation by the manufacturer if the washer was moved and installed by a non expert check the washer installation by an LG service There is a danger of fire or breakdown from an incorrect installation D...

Page 5: ...electric shock Do not touch or operate the power plug or switch with a wet hand Failure to do so may result in electric shock or fire Never use solvent type detergent on the machine Failure to do so may result in toxic gas generation parts failure and a danger of fire and explosion Do not use the machine near flammable materials benzene gasoline thinner kerosene alcohol etc Failure to do so may re...

Page 6: ...fter melting the drain hose or the water supply hose when they are frozen If parts of the washer are frozen it will not work causing a short service life and risk of fire or electric shock Disable the door device when disposing the washer This is to prevent children from being trapped inside Caution Do not hang the drain hose on the hand basin The unbalanced draining ratio between the washer and b...

Page 7: ...t check the hose connection before starting the laundry If the screws on the connector are loosened there may be a water leak resulting in property loss Master the use of the washer Teach children not to use the washer Be always careful with electricity and rotating parts when in use Operation of the washer by children is dangerous After the water shut off or reconnecting the power supply hose pre...

Page 8: ... not change the cold and hot water connection If the cold water tap is connected to the hot water supply hose the DRY cycle will not work causing a malfunction Check the transit bolts for shipping on the back side for removal when installing the machine the first time If the transit bolts for shipping are not removed they will cause damage to the washer and noise If the washer is delivered at a te...

Page 9: ...ored whites dark colored and lint producers Wash blankets separately from clothes Other wise the blankets and clothes will be divided in the drum causing the load to be out of balance resulting in abnormal washing If more than two blankets are loaded they may get tangled and unbalance in the drum Thus wash one blanket at a time Memory wire Please note Although the washing drum is made of stainless...

Page 10: ...cle for the long rinse because of excess suds 2 There may be bubbles left over on the clothes even after last spin Natural powdered detergent does not dilute well in water which causes leak or the failure of the washer Make sure to dilute in warm water before adding The amount of detergent for PREWASH is less than half of the MAIN WASH Add detergent before starting since the water supplying time i...

Page 11: ...ure for Iron Select an adequate temperature for the garment The temperature for blended fabric is to be set for the lower heat resistance fabric Heat resistant fabric such as cotton or hemp can be ironed on the outer side Woolen clothes need to be ironed on the outer side with cotton cloth cover Silk clothes need to be ironed on the inner side with a cotton cloth cover Fabric Temp C Hemp 180 200 C...

Page 12: ...Progress Display Smart Diagnosis Function Tag On Function WASH button RINSE button SPIN button WATER TEMP button BUTTON SOUND button CREASE CARE button FAVORITE button Turbo Shot Button STEAM button Time Delay Button Add Garments Button TUB CLEAN button Power Button Course Selector Knob START PAUSE Button The design of the control panel may be different for the model ...

Page 13: ...ferent according to the washing cycle 12 STEAM button Use this cycle to sterilize the clothes of stub born dirt underwear or other general clothes 13 TIME DELAY Button Use this to delay the washing time To cancel the TIME DELAY power off the washer Display Part 1 Display of the washing course selected This displays the selected wash course 2 CHILD LOCK Use this function to prevent accidents caused...

Page 14: ...e items at a time If only one item is washed it may be out of balance due to the one sided weight causing thereby the short life service of the washer The amount of laundry is based on the test laundry by the Korean Standard Depending on the type and volume of the laundry the actual amount of laundry may be different from the specification The door cannot be opened during the operation or when the...

Page 15: ...nt drawer and close Refer to page 10 for the amount of detergent 1 Press the POWER button Load the laundry and close the door Add detergent and fabric softener in the detergent drawer and close Use 1 2 of the standard recommended amount of detergent on page 10 since the laundry is less dirty and small 1 Dial the Course Selector Knob to COTTON NORMAL course You may skip this step for the COTTON NOR...

Page 16: ... close the door Add detergent and fabric softener and then close the dispenser drawer Refer to page 10 for the amount of detergent 1 Press the POWER button Load the laundry and close the door Add detergent and fabric softener and then close the dispenser drawer Refer to page 10 for the amount of detergent 1 Dial the Course Selector Knob to the SILENT WASH course This course is automatically set fo...

Page 17: ...nded regardless of its size for a cleaner result If two blankets with different materials are washed together the spinning may not work properly because it will be imbalanced Do not load bedclothes rolled up Spread them out evenly and fill up to only 80 or less of the drum When out of balance take out the bedclothes spread them out evenly and reload When loading the bedclothes push them into the d...

Page 18: ...clothes that are Water Washable Press the POWER button Load the laundry and close the door Add the appropriate neutral detergent Refer to page 10 for the amount of detergent 1 Dial the Course Selector Knob to the HAND WASH WOOL course This course is automatically set for a water tem perature of 40 C spin speed LOW and the washing function NORMAL You may change the setting of the water tem perature...

Page 19: ...t button on the download course of the application you can check the course downloaded to the washing machine 2 Dial the Course Selector Knob to the DOWNLOAD Cycle The selectable setting may be differ ent depending on the downloaded course If the course is not downloaded the basic course of the DOWNLOAD Cycle is COLD WASH Refer to the COLD WASH course below on the corresponding page 3 COLD WASH co...

Page 20: ...ter Press the POWER button Load the laundry and close the door Do not add any detergent or fabric softener 1 Dial the Course Selector Knob to the STEAM CLEAN course The STEAM function is automatically selected Other cycles except the TIME DELAY TUB CLEAN and FAVORITE courses are not se lected 2 Press the START PAUSE button Then it starts the STEAM CLEANING course as the drum rotates 3 Caution The ...

Page 21: ...topper schoeller cool max etc This course helps to clean and last long for the outdoor sportswear and mountain clothes If normal clothes are washed together with sportswear using the SPORTSWEAR course the normal clothes may not been fully spun If the sportswear has zippers zip up the zippers and wash it inside out Use neutral detergent in this course Press the POWER button Load laundry and close t...

Page 22: ... the main washing and drains out the contaminated water Do not add detergent to the prewash detergent compartment in the drawer Do not load delicate clothes such as wool or silk and clothes easily discolored in the BABY CARE course Press the POWER button Load the laundry and close the door Use 1 2 of the standard recommended amount of detergent as indicated on page 10 1 Dial the Course Selector Kn...

Page 23: ... 3 kg Press the POWER button Load the laundry and close the door Add detergent and fabric softener and then close the dispenser drawer Refer to page 11 for the amount of detergent 1 Dial the Course Selector Knob for the HEAVY SOIL SOAK course This course is automatically set for a water temperature of 60 C SPIN speed MEDIUM and washing function HEAVY You may change the water temperature number of ...

Page 24: ... may change the set SPIN speed and the number of RINSE cycles by pressing the SPIN and RINSE buttons accordingly 2 Press the STEAM button The STEAM function is automatical ly selected for the SPEED WASH BABY CARE SPORTSWEAR ALLERGY CARE and STEAM CLEANING courses The water temperature is not select able 3 Press the POWER button Load the laundry and close the door Add detergent and fabric softener ...

Page 25: ...er and starts washing 4 Please note To do a PREWASH add detergent in the detergent compartment for PREWASH as well as in the compartment for MAIN WASH The amount of detergent for PREWASH is less than half of the MAIN WASH HEAVY WASH Use this function to wash clothes cleaner than in the NORMAL wash Dial the Course Selector Knob for the desired course You may change the water temperature number of r...

Page 26: ...ss the START PAUSE button Then it locks the door supplies water and starts washing 4 LIGHT function Use this function to wash less dirty laundry than normal laundry Dial the Course Selector Knob for the desired course You may change the water temperature number of rinse cycles and spin speed by pressing the buttons accordingly 2 Press the WASH button and select LIGHT This displays LIGHT wash on th...

Page 27: ...er of rinse desired 2 Press the START PAUSE button Then it locks the door supplies water and starts washing It will drain the water at the last rinse cycle 3 To RINSE only Press the POWER button Load the laundry and close the door Do not add any detergent or fabric softener 1 Press the SPIN button and select the SPIN speed 2 Press the START PAUSE button Then it locks the door and starts spinning o...

Page 28: ...rectly Liquid bleach Cleaner Guide Line Max Please note Automatic notification function for TUB CLEAN If is flashed on the remaining time display when the POWER button on it is the alarm to notify for TUB CLEAN Thus perform the TUB CLEAN by pressing the button If you wish to do laundry without TUB CLEAN dial the Course Selector Knob for the desired course or press the button for the desired functi...

Page 29: ...les or water in the drum it may flow out to the floor and cause burns Please note When the START PAUSE button is pressed to add laundry during operation the washer s actions are as described in the follow ing When drum is rotating drum stops first and then unlocks the door When the water temperature in the drum is over 4 it is not allowed to add laundry for safety Door lock is unlocked when the te...

Page 30: ...AY button until the hours from now to finish the laundry 3 Press the POWER button Load the laundry and close the door Add detergent and fabric softener and then close the dispenser drawer Refer to page 10 for the amount of detergent 1 Press the START PAUSE button The laundry is finished after the set hour To cancel the TIME DELAY press the Power button 4 Please note first e g It is 1 pm and you wa...

Page 31: ... buttons simultaneously for 3 seconds 1 Press the START PAUSE button to stop the operation 2 Select a course or function to change and press the START PAUSE button for operation 3 You may set or clear during the operation Once the CHILD LOCK function is set all other buttons except the POWER button are inactivated Even after the end of every cycle the CHILD LOCK is not automatically unlocked To un...

Page 32: ...rt the diagnosis from the beginning Press the POWER button Close the door of the washer and press the POWER button 1 Caution The transmission sound may be unpleasant Hold the phone up to the mark until the sound is off for a successful diagnosis You may stop the diagnosis and sound by pressing the POWER button Hold the phone near the mark while the data is being transmitted Hold the phone near the...

Page 33: ... images above are only for reference The images may be different for the upgrade version of the LG SMART WASHER app Self diagnosis using the LG SMART WASHER APP Install the LG SMART WASHER application on a smart phone Execute the application after downloading it from Play Store or App Store 1 Select SMART DIAGNOSIS Enter either the widget or the icon at the bottom 2 Select DIAGNOSIS by SOUND 3 Sel...

Page 34: ...ng the guide for SOUND DIAGNOSIS at the app go to the RECORD screen Hold the smart phone and bring the micro phone part at the bottom of the phone near the mark of the SMART DIAGNOSIS on the washer control panel 5 Check the diagnosis result and their actions It will show the latest diagnosis result You may have a fast consultation from the service center based on the diagnosis result if you connec...

Page 35: ... the diagnosis uses 1 Entering the phone number will connect to the customer service center Press the Connect button on the screen Collect call 3 Press the OK button after the check of the agreement for the terms of personal information and input of the mobile phone number You may enable the check box of the terms agreement on the Personal Information screen and enable the I agree to These Terms b...

Page 36: ... Activate the NFC function on a smart phone Tap Settings Wireless and Network Connecting device and Share 1 Turn on the NFC and Direct Android Beam function Select NFC 2 Enable the Read write and P2P Reception box 3 Please note Depending on the manufacturer of smart phone and the version of Android OS the course of setting for NFC may be different Please refer to the user s manual of the smart pho...

Page 37: ...me distance metallic sticker or thick case between the two devices the transmission of data is difficult for the characteristic of NFC You may find the NFC place of your smart phone by tapping on TAG ON ap plication of LG SMART WASHER The two devices may not detect each other if they are not close together between the place of the NFC on the smart phone and the place of Tag On on the washer Move t...

Page 38: ...vice center based on the diag nosis result if you tap the CONNECT to CUSTOMER SERVICE CENTER Refer to page 35 5 Touch the logo of TAG ON After confirming the NFC antenna area as shown in the figure below hold it close to the Tag On logo on the right side of the washer 4 Select TAG ON DIAGNOSIS 3 Caution Be careful not to touch any buttons on the washer while Tag On When it cannot detect Refer to t...

Page 39: ...download ing from Play Store 1 Select TAG ON You may enter the TAG ON function by tapping the TAG ON icon at the bottom 2 Touch the logo of TAG ON After confirming the NFC antenna area as shown in the figure below hold it close to the Tag On logo on the right side of the washer 4 Select TAG ON Course Download 3 Caution Be careful not to touch any buttons on the washer while Tag On When it cannot d...

Page 40: ...ON which is provided by the LG SMART WASHER application using the Android OS based NFC Near Field Communication function of a smart phone with ease TAG ON course download using the LG SMART WASHER application When it cannot detect Refer to the detail guide by tapping the button on the top right of the LG SMART WAHSER application There must be some level of NFC recognition func tion in your smart p...

Page 41: ...the TUB CLEAN and the recommended amount of detergent 5 Touch the logo of TAG ON After confirming the NFC antenna area as shown in the figure below hold itclose to the Tag On logo on the right side of the washer 4 Select Wash Coach 3 Caution Be careful not to touch any button on the washer while Tag On When it cannot detect Refer to the detail guide by tapping the button on the top right of the LG...

Page 42: ...e screen the washer will start the TUB CLEAN function right away even without pressing a button on the control panel 2 Check whether the TUB CLEAN is working It will display the screen as the next and start the TUB CLEAN function 4 Touch the logo of TAG ON After confirming the NFC antenna area as shown in the figure below hold it close to the Tag On logo on the right side of the washer 3 When it c...

Page 43: ...ext one on the phone and the selected course of washing will be started 4 The images above are only for reference The images may be different for the updated version of the LG SMART WASHER app Touch the logo of TAG ON After confirming the NFC antenna area as shown in the figure below hold it close to the Tag On logo on the right side of the washer 3 When it cannot detect Refer to the detail guide ...

Page 44: ...om 2 Select One touch Wash 3 The images above are only for reference The images may be different for the updated version of the LG SMART WASHER app Tag On logo Touch the logo of TAG ON After confirming the NFC antenna area as shown in the figure below hold it close to the Tag On logo on the right side of the washer 4 Caution Be careful not to touch any buttons on the washer while Tag On When it ca...

Page 45: ...lose to the Tag On logo on the right side of the washer 7 Caution Be careful not to touch any buttons on the washer while Tag On When it cannot detect Refer to the detail guide by tapping the button on the top right of the LG SMART WAHSER application There must be some level of NFC recogni tion function in your smart phone to operate the NFC function of the washer It may not be able to recognize i...

Page 46: ...odically in order not to get clogged by sewage If the filter gets clogged by foreign objects rust sands or grits water will not be supplied well Open the Service Cover cap Push down and pull the knob 1 Drain out the residual water inside the washer Pull the hose inside enough and unplug the hose plug to drain the remaining water Remove the pump plug by unscrewing and clean the filter 2 Close the S...

Page 47: ... bad odor or stains mold Leave the door open to dry the washer inside Clean the drawer and opening using an old toothbrush or similar Then push the drawer back into place 2 Cleaning the Detergent Dispenser Drawer Cleaning the Tub inside Do not spay water inside the washer using a hose It may result in fire or electric shock Clean the tub inside by running the TUB CLEAN cycle 26p Pull the dispenser...

Page 48: ...olorization or rust on the stainless steel drum Do this course once a month to clean the tub It automatically alarms for TUB CLEAN after 30 times of the washer running Maintenance after laundry After the laundry remove the water from the door and rubber gasket Leave the door open until the drum is dry Warning Check when opening the washer door Ensure that children do not get in the drum Failure to...

Page 49: ... water is not supplied to the detergent dis penser drawer the water supplying part is frozen 3 If the display window displays FF either the water supply part or the drain part is frozen Service Cover cap Hose Plug Detergent Dispenser Drawer Prevention from freezing Repairing a frozen washer You may find a video clip by searching Protecting a washing machine from freezing and remedies on YouTube Wh...

Page 50: ...nt A Open the water tap A Find another water tap A Close the water tap and melt the tap and the supply hose connecting part with a hot towel 49p A Take the water inlet filter out and clean it 46p A Connect the water supply hose to the cold water tap A Straighten the bent hose When the water leaks at the water supply hose connection part Q Is the water supply hose tightly connected to the water tap...

Page 51: ...Q Is the water tap turned off A Press the power button of the washer A Wait until the water is filled to the set height A Turn on the water tap Leaking When the water flows down through the door Q Is any thread or detergent in between the door and rubber seal A Wipe the substances on the seal with clean clothing When water keeps entering Q It displays an alarm when the washer repeats water supplyi...

Page 52: ...ective wash by correcting the abnormalities detected during washing such as out of balanced laundry or excessive suds Washing and drying time may vary depending on the environment of the water temperature water pressure tempera ture season and others that may affect the water supplying time and temperature The remaining time is changed when you change the course or select another function after pr...

Page 53: ...xtended You can purchase an extension water supply hose from an LG dealer or LG customer service center and connect to the Water Supply Hose Connector to extend the hose length If only one hose is used for the Hot or Cold water hose the unused hose can be con nected to a Water Supply Hose Connector to extend the length If the water temperature is selected except cold water both Hot and Cold water ...

Page 54: ...to do so may result in leakage Connect the water supply hose to the middle connector 3 Attach the water supply hose to the middle con nector while pressing the latch downward and the latch plate It is connected with a click sound After connecting a hose to the tap 4 Turn on the tap and run for a while to clean out any foreign objects dusts sands saw dusts etc in the pipes Check the water temperatu...

Page 55: ...e sink underwater 3 Unscrew the bolts Unscrew the 4 pcs of bolts using the spanner supplied as an an accessory 2 Remove the transit bolts 4 pieces Keep the removed transit bolts They will be used again to protect the washer when moving Close the holes with the supplied 4 pcs of caps 3 If you run the machine without removing the transit bolts and level the machine it may result in machine failure f...

Page 56: ...the washer to the floor surface Extend the legs no more than necessary to level the washer 3 Level adjustment without auto height adjustment device Level adjustment with auto height adjustment device If a leg has to be extended over 10 mm use height control plate plastic or rubber The height control plates are available at a service center sold separately Rubber plates Lock nut Check the right rea...

Page 57: ...r wa ter supply 1 m for cold water 1 m for hot water 2 m for cold water 2 m for hot water 5 m for cold water 5 m for hot water Use this extension hose to extend the length of water supply hose Always use the water supply hose connector to connect two hoses Water Supply Hose Connector Use the connector to extend the hose for the water supply Water supply hose set It is a set of water supply hose su...

Page 58: ...ther Grounding Method Connect the ground wire to a ground copper plate and bury it more than 75 cm in the ground with moisture Place to avoid to ground Do not connect the ground to a telephone wire or light rods This may be dangerous during lightning Ground wire Ground wire AC 220 V Ground copper plate leakage breaker Ground wire Adapter If the AC current outlet does not have a ground terminal the...

Page 59: ...l or performance failure naturally occurred in nor mal use within warranty period When a major part is to be repaired within 10 days from the purchase Replacement or refund of the purchase price When a major part is to be repaired within 1 month from the purchase Replacement or repair is free of charge When a major part is to be repaired within 1 month after replacement Refund the purchase price W...

Page 60: ... thinner or benzene 5 A failure caused by the use of consumables or the replacement of parts that are not from LG Electronics 6 A failure caused by supplying wrong voltage 7 A failure caused by the loss or damage of parts by the customer s arbitrary disassembly 8 A failure caused by the repair or conversion of the machine by other service personnel than those from a service center of LG Electronic...

Page 61: ...Memo Memo ...

Page 62: ...Memo ...

Page 63: ...Memo Memo ...

Page 64: ...owing the ARS guide Customer Service Center suggestion or complaint 080 023 7777 Request using the Internet service www lgservice co kr It will be convenient if you use the Internet service since the self diagnosis for the product request for a service at the time and date desired and remote real time consultation using PC are all available It will be charged with a discount for the Internet reque...

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