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36

TROUBLESHOOTING

Noises You Might Hear

Operation

Symptoms

Possible Cause & Solution

Rattling and clanking 

noise

Foreign objects, such as keys, coins, or safety pins may be in the drum.

•  Stop the appliance, check the drum for foreign objects. If the noise 

continues after the appliance is restarted, call for service.

Thumping sound

Heavy clothes may produce a thumping sound. This is usually normal.

•  If the sound continues, the appliance is probably out of balance. Stop and 

redistribute the clothes.

The clothes may be out of balance.

•  Pause the programme and redistribute the clothes after the door unlocks.

Vibrating noise

Package materials are not removed.

•  Remove package materials.

The clothes may be unevenly distributed in the drum.

•  Pause the programme and redistribute the clothes after the door unlocks.

Not all levelling feet are resting firmly and evenly on the floor.

• See the 

Levelling the Appliance

 instruction to adjust the levelling of the 

appliance.

Floor not rigid enough.

•  Check if the floor is sold and does not flex. See the 

Installation Place 

Requirements

 to select the proper location.

Symptoms

Possible Cause & Solution

Water is leaking.

House drain pipes are clogged.

•  Unclog waste pipes. Contact plumber if necessary.

Leakage is caused by improper installation of drain hose or clogged 

drain hose.

•  Clean and straighten the drain hose. Check and clean the drain filter 

regularly.

Summary of Contents for T2525NTWV

Page 1: ... criteria sample 5 This part should comply with the criteria of Level A I A II restricted hazardous substances which refers to LGE standard LG 10 A 9023 and the hazardous substance management manual for the suppliers Unit mm SCALE 1 1 MODELING DESIGNED REVIEWED CHECKED APPROVALED RELATED DRAWING DWG No T I T L E MANUAL OWNER S DRUM DOMESTIC 1 1 RELEASING THIS DRAWING WITHOUT PERMISSIONG Electronic...

Page 2: ...fully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH T2525NTWV MFL71766702 Rev 02_120720 www lg com Copyright 2020 LG Electronics Inc All Rights Reserved ...

Page 3: ...irements 10 Stacking Mini Washer and Main Washer 11 Connecting the Water Supply Hose 13 Installing the Drain Hose 16 Levelling the Appliance 17 OPERATION Operation Overview 19 Preparing the Wash Load 19 Adding Detergents and Softeners 20 Control Panel and Programme Table 23 Extra Options and Functions 27 SMART FUNCTIONS Using LG ThinQ Application 28 Smart Diagnosis 30 MAINTENANCE Cleaning After Ev...

Page 4: ...nical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety This symbol is displayed to indicate matters and operations that can cause risk Read the part with th...

Page 5: ...o be washed is 2 5 kg Installation Never attempt to operate the appliance if it is damaged malfunctioning partially disassembled or has missing or broken parts including a damaged cord or plug This appliance should only be transported by two or more people holding the appliance securely Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area...

Page 6: ...clothes or other items such as rugs mats shoes sheets towels rugs jeans or pet blankets Do not install the Mini Washer on top of another Mini Washer or Pedestal or elevated surface or stand To avoid breaking the door glass do not push too hard on the door when closing Do not open or close the door by foot and step on Mini washer Do not apply any sharp objects to the control panel in order to opera...

Page 7: ...il the drum has completely stopped Do not touch the door during a high temperature programme In case of a water leak from the appliance or flood disconnect the power plug and contact the LG Electronics customer information centre Turn off water taps to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur Check the condition of the fill hoses they should b...

Page 8: ... unplug the appliance by pulling on the power cable Always grip the power plug firmly and pull straight out from the outlet socket Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Disposal Before discarding an old a...

Page 9: ...ew a Drum b Door Open Close Button c Liquid Detergent Dispenser d Control Panel e Liquid Softener Dispenser Rear View a Main Washer Leg Hole b Stacking Switch c Drain Hole d Water Inlet Cold Only e Power Plug f Levelling Feet Specifications Model T2525NTWV Power Supply 220 240 V 50 Hz Dimension Width X Depth X Height 635 mm X 755 mm X 365 mm Product Weight 45 kg ...

Page 10: ...the manufacturer without prior notice for product improvement purposes a Water supply hose for cold water b Connecting Supply Hose c Water Supply Hose Connector d Water Drain Hose e Water Drain Hose Connector f Band Clamps 3 EA g Cable Ties 2 EA h Back Brackets 2 EA i Machine Screw 13 EA j Short Sheet Metal Screw 5 EA k Long Sheet Metal Screw 11 EA l Spanner m Anti slip Sheets n Detergent Measurin...

Page 11: ...t 2 cm at the sides and 10 cm behind the appliance Be sure to allow for wall door or floor moldings that may increase the required clearances WARNING This appliance must only be used for domestic household purposes and should not be used in mobile applications NOTE Never try to level any uneven floor by putting pieces of wood cardboard or similar materials under the appliance Ventilation Make sure...

Page 12: ...Back Brackets 2EA b Machine Screw 13EA c Short Sheet Metal Screw 5 EA d Long Sheet Metal Screw 11 EA NOTE Accessories are subject to change by the manufacturer without prior notice for product improvement purposes Attaching Brackets on Mini Washer 1 After removing the carton and shipping material lift the Mini Washer off the foam base and keep 2 brackets on the foam base Make sure the plastic tub ...

Page 13: ...ign the bracket screw holes 2 Securely attach the two washer at the corners using screws First insert screws on each side Then insert screws on the front and back side NOTE It can be difficult to assemble if it is not assembled in the proper order or if the Mini washer has not been leveled prior to placing the Main washer on top 3 Turn the feet of the Main Washer slightly until they are firmly snu...

Page 14: ... water pressure reduction device should be installed to both taps Exceeding 65 C can damage some clothes Temperatures below 4 C can cause hoses to freeze and burst and unfavourable wash results due to undissolved detergent Cold inlet Water Temperatures over 25 C can cause damage to clothes such as delicate Woollens Do not overtighten the water supply hose or use mechanical devices to tighten onto ...

Page 15: ...te b if the tap is too large to fit the adapter 3 Push the adapter onto the end of the tap so that the rubber seal is connected to be watertight Tighten the 4 fixing screws 4 Push the inlet hose c vertically upwards so that the rubber seal within the hose can adhere completely to the tap and then tighten the hose by screwing it to the right Connecting One Touch Type Hose to Tap Without Thread 1 Un...

Page 16: ...se to the water tap turn on the water tap to flush out foreign substances dirt sand sawdust and etc in the water lines Let the water drain into a bucket and check the water temperature Connecting the Cold Supply Hoses to Both Washing Machines 1 Connect one end of the cold water supply hose connector to the cold water supply hose of the Main Washer first Open the accessory package for the Mini Wash...

Page 17: ...e band clamp with pliers to keep the hose securely in place and prevent leaking Connecting the Drain Connector 1 Insert the included band clamps on to the ends of the two drain hoses 2 Connect the drain hose of Main Washer and Mini Washer to the drain connector 3 Connect the drain hose to the drain spigot on the laundry sink or bench top fitting CAUTION Adjust the band clamps to prevent the hoses ...

Page 18: ...ligned and level properly the appliance may be damaged or may not operate properly 1 Turn the levelling feet as required if the floor is uneven Do not insert pieces of wood etc under the feet Make sure that all four feet are stable and resting on the floor NOTE Do not install the washing machine on a plinth stand or elevated surface unless it is manufactured by LG Electronics for use with this mod...

Page 19: ...n If this occurs install the anti slip sheets under the levelling feet and adjust the level 1 Clean the floor to attach the anti slip sheets Use a dry rag to remove and clean foreign objects and moisture If moisture remains the anti slip sheets may slip 2 Adjust the level after placing the appliance in the installation area 3 Place the adhesive side a of the anti slip sheets on the floor The most ...

Page 20: ...oving the load for small items that may be caught in the seal After washing is complete wipe off the washing machine door gasket and inside the washing drum with a soft dry towel for clean washing Preparing the Wash Load Sorting the Clothes For best washing results sort your clothes according to the care label stating fabric type and washing temperature Soil level Heavy Normal Light Separate cloth...

Page 21: ...cause parts to be damaged and safety problems Closing the drawer before having closed the Lid completely may scratch the Lid glass Ensure the drawer is pulled out completely to prevent the Lid from contacting the front of the Main Washer NOTE The Lid lock may fail if there is too much clothes in the mini washer or if the Lid is not completely closed H lights up when the programme starts and the do...

Page 22: ...le garments use powdered detergent with bleach Detergent is flushed from the dispenser at the beginning of the wash cycle NOTE Do not let the detergent harden Doing so may lead to blockages poor rinse performance or odour Adding Detergent and Softener Using the Dispenser 1 Slide open the drawer 2 Add the detergent and softener into the appropriate compartments a Liquid detergent compartment b Liqu...

Page 23: ...to remove Do not leave the liquid detergent and liquid fabric softener in the dispenser for more than 1 day Detergent and softener may harden They may remain in the dispenser if it is too thick They should be diluted if the consistency is too thick so that it can flow easily Do not open the drawer when water is being supplied during the wash Solvents benzene etc must never be used ...

Page 24: ...ettings estimated remaining time options and status messages When the appliance is turned on the default settings in the display will illuminate While the load weight is sensed automatically the display on the control panel blinks d Start Pause Button This button is used to start the wash cycle or pause the wash cycle If a temporary stop of the wash cycle is needed press this button NOTE If you do...

Page 25: ...nce is connected to Wi Fi network at home c w lights up when the remote control feature is activated d Estimated Time Remaining When a washing programme is selected the default time for that programme is displayed This time will change as options are selected If the display shows then the time will be displayed after the load sensing has detected the load size This is normal The time shown is only...

Page 26: ... that are easily damaged This programme is not suitable for washing silk clothing Lingerie Max Load 1 kg Description Washes machine washable lingerie sheer and lacy clothes Baby Care Max Load 1 kg Description Washes baby clothes with gentle motion and better performance Speed Wash Max Load 1 5 kg Description Washes small loads of lightly soiled clothes in a short time Use very little detergent in ...

Page 27: ...26 OPERATION NOTE Neutral detergent is recommended ...

Page 28: ...el for Safety Use the Child Lock option to disable the controls This function can prevent children from changing cycles or operating the appliance NOTE Once this function is set all buttons are locked except the Power button When the controls are locked L and the remaining time are alternatively shown on the display during the wash while this function is engaged Turning off the power will not rese...

Page 29: ... Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Allows you to set various options on the appliance and in the application Push Alert When the cycle is complete or the appliance has problems you have the option of receiving push notifications on a smartphone The notifications are triggered even if t...

Page 30: ...al characters Smartphone user interface UI may vary depending on the mobile operating system OS and the manufacturer If the security protocol of the router is set to WEP you may fail to set up the network Please change it to other security protocols WPA2 is recommended and register the product again Installing the LG ThinQ Application Search for the LG ThinQ application from the Google Play Store ...

Page 31: ...vice may not operate due to external factors such as but not limited to Wi Fi unavailability Wi Fi disconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using LG ThinQ to Diagnose Issues If you experience a problem with your Wi Fi equipped appliance it can transmit troubl...

Page 32: ...until the data transfer has finished Time remaining for data transfer is displayed 4 After the data transfer is complete the diagnosis will be displayed in the application NOTE For best results do not move the smartphone while the tones are being transmitted ...

Page 33: ...an extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices Do not press on the surface or the display with sharp objects Door Wash with a damp cloth on the outside and inside and then dry with a soft cloth WARNING Do not attempt to separate any panels or disassemble the appli...

Page 34: ...t Filter The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance Clean the inlet filter every six months or so or more often if the water is very hard or contains traces of limescale Turn off the water supply taps to the appliance if the appliance is to be left for a certain period of time e g holiday especially if there is no floor drain gully i...

Page 35: ...rs slowly Check another tap in the house Water supply tap is not completely open Water does not enter the appliance or it enters slowly Open fully tap Water supply hose s are kinked Straighten hose or reinstall the water inlet hose The filter of the supply hose s are clogged Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine U...

Page 36: ...ower plug Call for service PE PRESSURE SENSOR ERROR Water level sensor malfunctions Close the water tap Unplug the power plug Call for service E7 STACKING ERROR You may operate the Mini Washer without stacking a full size washing machine Mini Washer will not operate as a standalone unit It must be stacked under a suitable LG front loading washing machine Stacking switch is not working properly The...

Page 37: ...or unlocks Vibrating noise Package materials are not removed Remove package materials The clothes may be unevenly distributed in the drum Pause the programme and redistribute the clothes after the door unlocks Not all levelling feet are resting firmly and evenly on the floor See the Levelling the Appliance instruction to adjust the levelling of the appliance Floor not rigid enough Check if the flo...

Page 38: ...cuit The appliance will resume the programme where it stopped once power is restored Control needs to be reset Press the Power button then reselect the desired programme and press the Start Pause button Start Pause was not pressed after a programme was set Press the Power button then reselect the desired programme and press the Start Pause button The appliance is turned off if the Start Pause butt...

Page 39: ...tc and is not pinched behind or under the washing machine Cycle time is longer than usual The load is too small Add more items to allow the appliance to balance the loads Heavy articles are mixed with lighter items Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning The load is out of balance Manually redistribute...

Page 40: ...re not connected to the Wi Fi network The password for the Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set inc...

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