2-15
DIGITAL DISPLAY & MEDIA TRAINING MASTER
What cables is the customer
using to connect the DVD?
NO
YES
Determine what cables the customer is using to connect the BD
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
Is the customer
able to see video?
NO
YES
Make sure the customer has not routed
video and audio to separate inputs.
Does issue occur on
more than one disc?
NO
YES
Problem occurring on one disc indicates a problem with the disc.
Problem occurring on multiple discs could indicate a lens cleaner
is needed. The customer can purchase a lens cleaner at any
electronics retailer.
Problem occur when
watching TV program?
NO
YES
Distorted audio from a TV program on a different channel or
input means there is a problem with the television. If a TV program
does have the audio, the problem may be the BD player, the cables
being used, or the TV itself.
Does the problem occur
when DVD is connected to
another TV?
NO
YES
Audio is fine when the BD is connected to
another TV indicates the problem is with the television.
Refer to the owners manual for assistance
with connecting BD to another TV.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.
Summary of Contents for SoundPlate lab550h
Page 65: ...2 52 3 AUDIO PART 1 DSP I2C IC401 SPI_SCL IC401 SPI_DATA 6 7 6 7 ...
Page 66: ...2 53 4 AUDIO PART 2 DSP I2S M_LRCK M_BCK M_DATA0 8 9 10 M_BCK M_DATA0 10 8 9 ...
Page 67: ...2 54 5 HDMI PART 12 11 H_SDA H_SCL 11 12 ...
Page 82: ...2 84 2 83 2 MAIN P C BOARD TOP VIEW BOTTOM VIEW ...
Page 83: ...2 86 2 85 3 FRONT P C BOARD 4 FRONT KEY P C BOARD TOP VIEW TOP VIEW BOTTOM VIEW BOTTOM VIEW ...
Page 87: ...3 4 1 Remove the Chassis Main Assembly Fig 5 Chassis Main Assembly Chassis Main Assembly ...
Page 90: ...3 7 1 Remove the 2 screws securing the KEY PCB 2 Remove the KEY PCB Fig 10 KEY 1 ...
Page 91: ...3 8 ...
Page 95: ...3 16 3 15 ...
Page 107: ...4 12 ...