39
TROUBLESHOOTING
ENGLISH
Wi-Fi
LE
Wash motor error
• Please call an LG Electronics Customer Information Center at 1-800-984-6306 (U.S.A.) 1-
888-542-2623 (Canada).
NE
Vario motor error
• Please call an LG Electronics Customer Information Center at 1-800-984-6306 (U.S.A.) 1-
888-542-2623 (Canada).
P1
,
Pz
,
P3
,
P4
The Download Cycle is selected.
• This is not an error code. This code indicates the current
Download Cycle
.
N:
#,
U:
#,
d:
#,
t
#
(# is a number.)
Test mode is selected.
• This is not an error code. This code is used when testing the dishwasher. Power the unit off
and on and the code will disappear.
LO
,
L1
,
Lz
,
L3
,
L4
Rinse aid level setting mode is selected.
• This is not an error code. This code indicates the current rinse aid level. For more
information, refer to the
Adding Cleaning Products
section.
CL
Control Lock is activated.
• This is not an error code. This code indicates that the control lock is activated. Press and
hold
Dual Zone
for three seconds.
Problem
Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
Problem
Possible Cause & Solution
