18
Troubleshooting Flow Charts
No
Power
No Audio (or
not desired
Audio)
No Audio (or
not desired
Audio)
Power
Failure?
RJP
Has Circuit
Breaker
Tripped
?
RJP
Has Circuit
Breaker
Tripped
?
RJP
Is Video
connected
?
RJP
Are other
Video devices
connected
?
TV
Is TV
turned
On
?
User
Device
Is correct
Video output
selected
?
User
Device
Is Video
connected
?
RJP
Is Audio
connected
?
RJP
Are other
audio devices
connected
?
TV
Is TV
turned
On
?
TV
Are
Speakers
turned Off
?
TV
Is sound
Muted
or set too
low
?
User
Device
Is Audio
connected
?
User
Device
Audio
available &
turned up
?
RJP
Is power cord
connected
?
RJP
Has Circuit
Breaker
Tripped
?
TV
Is power cord
connected
?
TV
Is TV power
turned on
?
User
Device
Is power cord
connected
?
User
Device
Is device
turned On
?
Restore
Power
Remove AC
load, press
RESET
Remove AC
load, press
RESET
Connect
Video
Cables
Disconnect
other
Video devices
Turn
TV On
Are
Installer menu
items set up?
Select
correct Video
output
PC
External
Port
Connect
Connect
Audio
Cables
Disconnect
other
Audio devices
Turn
TV On
Are
Installer menu
items set up?
Turn
Speakers
On
Press
Volume
Up
Connect
Turn
Volume
Up
Yes
Yes
No
No
No
Yes
No
No
Yes
No
Yes
No
Yes
No
No
Yes
Yes
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
No
Yes
Yes
No
Connect
Power
Cord
Remove AC
load, press
RESET
Connect
Power
Cord
Turn
Power
On
Connect
Power
Cord
Turn
Power
On
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
