35
EN
Symptoms
Reason
Solution
Water leaks.
The water container
hose or the drain
hose is not connected
correctly.
•
Connect the water container hose or the drain
hose correctly.
The door is closed
while laundry or
foreign substance is
caught in the door.
•
Check if laundry or foreign substance is caught
in the door before using the appliance. If water
leaks continuously, contact the LG Electronics
Customer Information Centre.
Clothes have damp
spots after a Sensor
Dry programme.
Very large load or very
small load. Single large
item such as a blanket
or comforter.
•
If items are too tightly packed or too sparse the
sensor may have trouble reading the dryness
level of the load. Use a Timed Drying programme
for very small loads.
•
Large, bulky items such as blankets or
comforters can sometimes wrap themselves into
a tight ball of fabric. The outside layers will dry
and register on the sensors, while the inner core
remains damp. When drying a single bulky item,
it may help to pause the cycle once or twice and
rearrange the item to unwrap and expose any
damp areas.
•
To dry a few remaining damp items from a very
large load or a few damp spots on a large item
after a Sensor Dry programme has completed,
empty the lint trap, then set a Timed Drying
programme to finish drying the item(s).
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the
Wi-Fi that you are
trying to connect to is
incorrect.
•
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned
on.
•
Turn off the Mobile data of your smartphone and
register the appliance using the Wi-Fi network.
The wireless network
name (SSID) is set
incorrectly.
•
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is
not 2.4 GHz.
•
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between
the appliance and the
router is too far.
•
If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
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