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NOTE
• To verify the Wi-Fi connection, check that the Wi-Fi operation indicator light
on the status display is lit.
• The appliance supports 2.4 GHz WiFi networks only. To check your
network frequency, contact your Internet service provider or refer to your
wireless router manual.
• LG ThinQ is not responsible for any network connection problems or any
faults, malfunctions, or errors caused by network connection.
• If the appliance is having trouble connecting to the Wi-Fi network, it may
be too far from the router. Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be interrupted because of
the home network environment.
• The network connection may not work properly depending on the Internet
service provider.
• The surrounding wireless environment can make the wireless network
service run slowly.
• If the appliance cannot be connected due to problems with the wireless
signal transmission, unplug the charging cable and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled, disable the firewall or add
an exception to it.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
• Smartphone user interface (UI) may vary depending on the mobile operat-
ing system (OS) and the manufacturer.
• If the security protocol of the router is set to WEP, you may fail to set up
the network. Please change it to another security protocol (WPA2 is rec-
ommended) and connect the product again.
