72
Troubleshooting
Message
Possible causes
Possible corrective measures
Impossible
UPSFDFJWF
send SMS
& picture
Memory full
Delete some messages from the
phone.
Files not
opening
Unsupported file format
Check the file formats that can
be supported.
SD card not
working
FAT16, FAT32 file system
supported
Check SD card file system via
card reader, or format SD card
using the phone.
The screen
does not
turn on
when I
receive a
call.
Proximity sensor problem
If you use any protection tape
or case, check to see if it has
covered the area around the
proximity sensor. Make sure that
the area around the proximity
sensor is clean.
No sound
Vibration mode
Check the settings status of the
sound menu to make sure you
are not in vibrate or silent mode.
Hang up or
freeze
Intermittent software
problem
Remove the battery, insert it
again and switch on the phone.
Try to perform a software update
via the website.
