Check Items
Select the problematic item, and you can get help to solve the problem.
LG Remote Service
You can get help for troubleshooting through the remote control.
For
LG Remote Service
, make sure to contact the LG Electronics Customer Service
Center.
This function may not be available in some countries or models.
When there is no related content in the
Quick Help
, please refer to the
Troubleshooting
in
User Guide
.
If you still fail to solve the problem, please contact our Customer Service Centre.
Troubleshooting Power/Remote Control
Issues
Troubleshooting Power/Remote Control Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
I cannot turn on the TV.
Check that the power Standby Light on the TV is red. If the Standby Light is off, check
the connection of the TV power plug, as shown below.
If you are using a multi-outlet, check if it is working properly. To check whether a power
strip is working properly, plug the TV’s power plug directly to a wall outlet and observe its
operation.
Try to power on using the button on your TV set.
The power is on, but the screen comes on later.
Self-Diagnosis of TV Settings
: Select the item that matches the symptom to find
instructions that can help you solve the problem.
●
Check the status of TV
: You can check your TV's current status for the selected item.
●
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