LG NORTEL 6812, User Manual

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LIP Phone 6812
User Guide
4.8. ACD Agent Menu
Your call services may include Automatic Call Distribution (ACD). Calls to an ACD group enter a queue
and the call routes to the next available ACD agent. This feature is useful for customer support groups,
user taking reservations, or making appointments. You will require a flexible button assigned for ACD
Agent operation. Refer to the Setting Flexible Buttons section under Setting Your Preferences for
instruction on defining flexible buttons.
The ACD Agent flexible button activates the ACD Agent Menu where you control status for the agent.
Using the ACD Agent Menu, you activate ACD for a line, enter an ACD Group ID (if not preconfigured),
control the Agent status and assign the ACD Primary Line that displays agent status on the LCD while the
LIP Phone is idle.
The LCD indicates status of the ACD agent associated with the primary line. With ACD active, the line
button LED indicates agent status. The LED status indications are:
Green LED On – Agent checked in and available
Red LED flashing – Agent checked in but unavailable
Red LED On – Agent checked out
For proper operation, the LIP Phone and line require ACD to be active. Refer your system administrator
or the Installer guide for further information.
To activate ACD operation for a line and check-in to an ACD group:
o
Press the assigned ACD Agent flexible button.
ACD Status (Line 1)
Check-Out
[C.In] [PRIM]
o
Press the line button, and then press the
[C.In]
softkey.
The check-in softkey displays if the Agent is checked
out.
o
Accept the pre-defined ACD Group ID with the
[ OK ]
softkey or enter a Group ID and press the
[ OK ]
softkey. Use the backspace softkey to delete the
Group ID and deactivate ACD for the line.
ACD Group ID [1]
123
[
Å
] [Mode] [ OK ]
¼
o
Enter the password of your ACD Agent group and
press the
[ OK ]
softkey.
ACD Password [1]
[
Å
] [Mode] [ OK ]
¼
To set the extension to the available status:
o
Press the ACD Agent button. The agent must be
checked in to set the available status.
ACD Status (Line 1)
Unavailable
[Avail] [COut] [PRIM]
¼
o
Press the line button, and then press the
[Avail]
softkey. The
[Avail]
softkey appears only if the Agent
is unavailable.
14 Oct. 07