the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
If your claim is for $25,000 or less, you may choose to have the arbitration
Hearings and Location.
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000,
the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be
held at a location within the federal judicial district in which you reside unless we both agree to another
location or we agree to a telephonic arbitration.
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper
purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to
reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under
the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’
fees and expenses from you if LG prevails in the arbitration.
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
Opt Out.
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling
1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and
address; (b) the date on which the product was purchased; (c) the product model name or model
number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by
accessing https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on
“Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by
e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep
this product and do not opt out, then you accept all terms and conditions of the arbitration provision
described above.
WARRANTY
23 EN
