31
Problem
Possible causes
Solutions
NOT DISPENSING
ICE
• New installation.
• Ice cubes are stuck in the delivery
chute.
•The ice dispenser is stalling while
dispensing “crushed” ice.
• Icemaker power switch in the
OFF (O)
position.
• Water supply turned off or not
connected.
• Wait 24 hours after ice maker installation for
ice production to begin. Wait 72 hours for full
ice production.
• Use a plastic utensil to clear the delivery
chute.
•Change the ice button from “crushed” to
“cubed”. If cubed ice dispenses correctly,
depress the button for“crushed” ice and
begin
dispensing again.
• Move the switch to the
ON (I)
position.
• See the
CONNECTING THE WATER LINE
section.
NOT DISPENSING
WATER
• The dispenser display is locked.
• New installation.
•Refrigerator or freezer doors are not
closed properly.
• Water supply turned off or not
connected.
• The water pressure is less than 40 PSI.
• Home filter or reverse osmosis system
is used.
• The dispenser is not set for water
dispensing.
• Press and hold the Alarm/Lock button for
3 seconds to unlock the control panel and
dispenser.
• Flush and fill the water system.
• Water will not dispense if any of the
refrigerator doors are left open.
• See the
CONNECTING THE WATER LINE
section.
• The water pressure to the home affects the
flow from the dispenser.
• This can decrease water pressure. It is
recommended not to connect the supply line
to a reverse osmosis system for optimal
operation.
• The dispenser can be set for ice or water.
Make certain that the control panel is set for
the proper operation. Press the dispenser
button on the control panel to cycle through
the ice and water options.
TROUBLESHOOTING GUIDE
