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23

TROUBLESHOOTING

EN
G

LI

SH

Noises

Problem

Possible Cause & Solution

Clicking

The defrost control will click when the automatic defrost cycle begins and ends. The 

thermostat control will also click when cycling on and off.

• Normal Operation

Rattling

Rattling noises may come from the flow of refrigerant, the water line on the back of 

the unit, or items stored on top of or around the appliance.

• Normal Operation

Appliance is not resting solidly on the floor.

• Floor is weak or uneven or leveling legs need to be adjusted. See Reversing Doors and 

Leveling in the Installation section.

Appliance with linear compressor was jarred while running.

• Normal Operation

Whooshing

Evaporator fan motor is circulating air through the freezer compartments.

• Normal Operation

Air is being forced over the condenser by the condenser fan.

• Normal Operation

Gurgling

Refrigerant flowing through the cooling system.

• Normal Operation

Popping

Contraction and expansion of the inside walls due to changes in temperature.

• Normal Operation

Sizzling

Water dripping on the defrost heater during a defrost cycle.

• Normal Operation

Vibrating

If the side or back of the appliance is touching a cabinet or wall, some of the normal 

vibrations may make an audible sound.

• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall 

or cabinet.

Dripping

Water running into the drain pan during the defrost cycle.

• Normal Operation

Pulsating or high- 

pitched sound

Your appliance is designed to run more efficiently to keep your food items at the 

desired temperature. The high efficiency compressor may cause your new appliance to 

run longer than your old one, but it is still more energy efficient than previous models. 

While the appliance is running, it is normal to hear a pulsating or high-pitched sound.

• Normal Operation

us_main.book.book  Page 23  Wednesday, June 2, 2021  10:12 AM

Summary of Contents for LROFC1104V

Page 1: ...horoughly before operating the appliance and keep it handy for reference at all times ENGLISH LROFC1104V MFL71737125 Rev 02_060221 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved us_main book book Page 1 Wednesday June 2 2021 10 12 AM ...

Page 2: ...rs and Leveling 10 Turning on the Power 11 OPERATION 11 Before Use 12 Control Panel 12 Sabbath Mode 12 Storing Food 13 Handle 13 Drawers 14 Freezer Shelves 14 Icemaker 16 SMART FUNCTIONS 16 LG ThinQ Application 16 Smart Diagnosis Feature 17 MAINTENANCE 17 Cleaning 17 Air Filter 19 TROUBLESHOOTING 19 FAQs 19 Before Calling for Service 24 LIMITED WARRANTY 24 USA 28 Canada us_main book book Page 2 We...

Page 3: ... s responsibility to replace a standard 2 prong wall outlet with a standard 3 prong wall outlet Do not use an outlet that can be turned off with a switch Do not use an extension cord The appliance must be positioned for easy access to a power source When moving the appliance be careful not to roll over or damage the power cord Contact an authorized service center when installing or relocating the ...

Page 4: ...to avoid a hazard Do not operate the appliance or touch the power cord with wet hands Do not modify or extend the power cord Do not use an uncertified power outlet Do not plug appliance into a damaged wall outlet Do not put hands feet or other objects into the air vents or bottom of the appliance Doing so could result in personal injury or electric shock In the event of a gas leak propane LPG ensu...

Page 5: ... so Disposal Junked or abandoned appliances are dangerous even if they are sitting for only a few days When disposing of the appliance remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside If disposing of an appliance make sure the refrigerant and insulation foam are removed for proper disposal by a qualified se...

Page 6: ... use a wet or damp cloth when cleaning the plug Do not spray water directly on the inside or outside of the appliance Do not clean glass shelves or covers with warm water when they are cold They may break if exposed to sudden temperature changes This appliance contains a small amount of isobutane refrigerant R600a which is combustible When transporting and installing the appliance care should be t...

Page 7: ...n slide the icemaker along the shelf from side to side to any desired position c Freezer Shelves Adjust the freezer shelves to fit large or tall items The number of shelves may vary by model d Ice Tray Manually produces and stores ice e Freezer Drawers Store long term frozen items The number of drawers may vary by model Product Specifications The appearance and specifications listed in this manual...

Page 8: ...aining tape or glue rub the area briskly with your thumb Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers Wipe with warm water and dry Do not use sharp instruments rubbing alcohol flammable fluids or abrasive cleaners to remove tape or glue These products can damage the surface of your appliance Reinstall or adjust sh...

Page 9: ...eezer and Refrigerator This feature is only available on some models To install appliances in pairs contact an LG Electronics service center NOTE Service required to correct improper installation is not covered by the warranty Connecting the freezer and fridge may increase energy consumption Reversing Doors and Leveling Reversing Doors This feature is only available on some models Your appliance i...

Page 10: ...to the left or to the right CAUTION Do not adjust the height of the appliance door more than 1 8 3 mm 3 Use the wrench a to fasten the keeper nut by turning it to the right NOTE Leveling the doors may not be possible when the floor is not leveled or is of weak or poor construction The appliance is heavy and should be installed on a rigid and solid surface Some timber flooring may cause levelling d...

Page 11: ...entilate the interior The inside of the appliance may smell like plastic at first Remove any adhesive tape from inside the appliance and open the door and the drawers for ventilation Connect the power supply Check if the power supply is connected before use Wait for the freezer to cool Allow the appliance to run for at least two to three hours before putting food in it Check the flow of cold air i...

Page 12: ... hours then turns off automatically Stop the function manually by pressing and holding the button again NOTE When the freezer is in the Power Saving Mode the display remains off until a door is opened or a button is pressed Once on the display remains on for 20 seconds Sabbath Mode Using the Sabbath Mode Sabbath mode is used on the Jewish Sabbath and holidays To turn Sabbath mode on touch the disp...

Page 13: ...ing Successful freezing depends on correct packaging When you close and seal the package it must not allow air or moisture in or out If it does you could have food odor and taste transfer throughout the freezer and could also dry out frozen food Packaging recommendations Rigid plastic containers with tight fitting lids Straight sided canning freezing jars Heavy duty aluminum foil Plastic coated pa...

Page 14: ...den temperature changes or impact 1 To detach lift the rear of the shelf and pull it out 2 Tilt the shelf and remove it by pulling it out 3 To assemble slide the shelf into the guides until it stops Icemaker This feature is only available on some models Using the Icemaker 1 Hold the handle of the ice tray and pull it out 2 Pour potable water to the water line Do not overfill with water or ice cube...

Page 15: ...e cubes The amount and shape of ice may vary according to the environment ambient temperature around the appliance frequency of the door being opened amount of food stored in the appliance water pressure etc In the event of a power outage throw away the ice stored in the ice bin You can remove the icemaker or ice storage bin to create more space inside the freezer if you do not use it us_main book...

Page 16: ...ternal factors such as but not limited to Wi Fi unavailability Wi Fi disconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and sele...

Page 17: ...aks For stubborn stains and fingerprints use a few drops of liquid dish soap in water and rinse with hot water before drying Do not use abrasive or harsh cleaners Inside Walls Allow freezer to warm up so the cloth will not stick To help remove odors wash the inside of the freezer with a mixture of baking soda and warm water Mix 2 tablespoons of baking soda to 1 quart of water 26 g soda to 1 liter ...

Page 18: ...ng performance a natural palm wood material is attached to the filter If residue falls off it will not harm you and can be wiped off easily with a towel or cloth CAUTION If you wash the filter with water the filter performance may deteriorate Take care to insert the filter into the filter cover facing the same direction it was when removed us_main book book Page 18 Wednesday June 2 2021 10 12 AM ...

Page 19: ...round Fault Circuit Interrupter outlet and the outlet s circuit breaker has tripped Check the main electrical box and replace the fuse or reset the circuit breaker Do not increase fuse capacity If the problem is a circuit overload have it corrected by a qualified electrician Reset the circuit breaker on the GFCI If the problem persists contact an electrician The freezer control is set to OFF some ...

Page 20: ...the compartment This raises the temperature and moisture level within the compartment To lessen the effect reduce the frequency and duration of door openings Doors are not closed correctly See the Doors will not close correctly or pop open section Weather is humid Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost Maintaini...

Page 21: ...Adding food warms the compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the freezer will reduce this effect Doors are not closed correctly See the Doors will not close correctly or pop open section in the Troubleshooting Temperature control is not set correctly If the temperature is too warm adjust the control one increment at a time...

Page 22: ...ets into their correct positions See the Operation section for more information Appliance is not leveled properly See Leveling in the Installation section Doors are difficult to open The gaskets are dirty or sticky Clean the gaskets and the surfaces that they touch Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning Door was recently closed When you open the door warme...

Page 23: ...n Gurgling Refrigerant flowing through the cooling system Normal Operation Popping Contraction and expansion of the inside walls due to changes in temperature Normal Operation Sizzling Water dripping on the defrost heater during a defrost cycle Normal Operation Vibrating If the side or back of the appliance is touching a cabinet or wall some of the normal vibrations may make an audible sound To el...

Page 24: ...F MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY UNDER NO CIRCUMSTANCES SHALL LG OR ITS U S DISTRIBUTORS DEALERS BE LIABLE FOR ANY INDIRECT INCIDENTAL CONSEQUENTIAL SPECIAL OR PUNITIVE DAMAGES INCLUDING WITHOUT LIMITATION LOST GOODWILL LOST REVENUES OR PROFITS WORK STOPPAGE IMPAIRMENT OF OTHER GOODS COST OF RE...

Page 25: ...lacement of light bulbs filters or any consumable parts The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed in accordance with the Product owner s manual Damage or failure of the Product resulting from misuse abuse improper installation repair or maintenance Improper repair includes the use of parts not authorized by LG Improper installa...

Page 26: ... governed by the Federal Arbitration Act Judgment may be entered on the arbitrator s award in any court of competent jurisdiction All issues are for the arbitrator to decide except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide The arbitrator is bound by the terms of this provision Governing Law ...

Page 27: ... by accessing https www lg com us support repair service schedule repair continued and clicking on Find My Model Serial Number You may only opt out of the dispute resolution procedure in the manner described above that is by e mail or telephone no other form of notice will be effective to opt out of this dispute resolution procedure Opting out of this dispute resolution procedure will not affect t...

Page 28: ...TY OR FITNESS FOR A PARTICULAR PURPOSE AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE UNDER NO CIRCUMSTANCES SHALL LGECI THE MANUFACTURER OR DISTRI...

Page 29: ...zed by LGECI Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply Damage or failure caused by transportation and handling including scratches dents chips and or other damage to the finish of the Product unless such damage results from defects in materials or workmanship and is reported to LGEC...

Page 30: ...dispute involving any other person s or entity s product or claim More specifically without limitation of the foregoing except to the extent such a prohibition is not permitted at law any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action Instead of arbitration either party may bring an individual action in small claims court but that s...

Page 31: ...olution procedure If you opt out neither you nor LG can require the other to participate in an arbitration proceeding To opt out you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser s purchase of the product by either i sending an e mail to optout lge com with the subject line Arbitration Opt Out or ii calling 1 800 980 2973 You must include in th...

Page 32: ...32 Memo us_main book book Page 32 Wednesday June 2 2021 10 12 AM ...

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