Troubleshooting
32
Check the following guide for the possible cause of a problem before contacting service.
Symptom
No power.
The power is on, but the
unit does not work.
No picture.
There is no sound or only
a very low-level sound is
heard.
The playback picture is poor.
The unit does not start
playback.
Severe hum or noise is
heard.
Radio stations cannot be
tuned in.
The remote control does
not work properly.
The disc tray is not
opened
Cause
• The power cord is disconnected.
• No disc is inserted.
• The TV is not set to receive DVD signal out-
put.
• The video cable is not connected securely.
• The connected TV power is turned off.
• The equipment connected with the audio
cable is not set to receive DVD signal output.
• The audio cables are not connected securely
.
• The power of the equipment connected with
the audio cable is turned off.
• The audio connecting cord is damaged.
• The disc is dirty.
• No disc is inserted.
• An unplayable disc is inserted.
• The disc is placed upside down.
• The disc is not placed within the guide.
• The disc is dirty.
• A menu is on the TV screen.
• The Rating level is set.
• The plugs and jacks are dirty.
• The disc is dirty.
• The speakers and components are
connected poorly.
• The unit is located with too close to the TV.
• The antenna is positioned or connected
poorly.
• The signal strength of the stations is too
weak (when tuning in with automatic tuning).
• No stations have been preset or preset sta-
tions have been cleared (when tuning by
scanning preset stations).
• The remote control is not pointed at the
remote sensor of the unit.
• The remote control is too far from the unit.
• There is an obstacle in the path of the
remote control and the unit.
• The batteries in the remote control are
exhausted.
•
The DVD/CD function is not selected.
Correction
• Plug the power cord into the wall outlet
securely.
• Insert a disc. (Check that the DVD or, audio
CD indicator in the DVD display is lit.)
• Select the appropriate video input mode on
the TV so the picture from the unit appears
on the TV screen.
• Connect the video cable into the jacks
securely.
• Turn on the TV.
• Select the correct input mode of the audio so
you can listen to the sound from the unit.
• Connect the audio cable into the jacks
securely.
• Turn on the equipment connected with the
audio cable.
• Replace it with new one.
• Clean the disc.
• Insert a disc. (Check that the DVD, or audio
CD indicator in the DVD display is lit.)
• Insert a playable disc. (Check the disc type,
color system and Regional code.)
• Place the disc with the playback side down.
• Place the disc on the disc tray correctly
inside the guide.
• Clean the disc.
• Press the SET-UP button to turn off the menu
screen.
• Cancel the Rating function or change the rat-
ing level.
• Wipe them with a cloth slightly moistened
with alcohol.
• Clean the disc.
• Connect the speakers and components
securely.
• Move your TV away from the audio compo-
nents.
• Connect the antenna securely.
• Adjust the antennas and connect an external
antenna if necessary.
• Tune in the station manually.
• Preset the stations.
• Point the remote control at the remote sensor
of the unit.
• Operate the remote control within about 23 ft
(7 m).
• Remove the obstacle.
• Replace the batteries with new ones.
•
Select the DVD/CD function by pressing
DVD/KARAOKE button. And then press the
Z
OPEN/CLOSE. button.
