70
Appendix
■
■ au■Micro■IC■Card■(LTE)
au Micro IC Card (LTE) is lent to you by au. In case of loss
or damage, the card will be replaced at your expense.
When malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■
■ After-sales■Service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer■Service■Center■(for■service■canceling■procedure■
or■operation■in■case■of■loss■or■theft)
From a land-line phone,
0077-7-113■
(toll free)
From an au cell phone,
113■
without an area code (toll free)
Secure■cell■phone■support■center■(for■loss,■theft,■damage)
From a land-line phone/From an au cell phone,
0120-925-919■
(toll free)
Business hours 9:00－21:00 (7 days a week)
■
■ au■after-sales■service■information
Service■Contents
Secure■cell■phone■
support■plus
Member
Non-
member
Replacement
cell phone
delivery
service
Spontaneous
failure
1st year
Free
N/A
2nd year
or later
Customer
charge
1st time:
5,000 yen
2nd time:
8,000 yen
Partial damage, water
stained, irreparable
damage, theft, or loss
Holding over
and repair
Spontaneous
failure
1st year
Free
Free
2nd year
or later
Free (3-year
warranty)
Actual
cost
Partial damage
Customer
charge
Upper limit:
5,000 yen
Water stained,
irreparable damage
10,000 yen
Theft, loss
N/A
N/A
(model
change)
* Charge amounts are all tax excluded.
