Cannot identify the current loca-
tion. (GPS not receiving)
GPS cannot be used indoors and must be
connected to a power source with ACC in a
vehicle in a location where the signal from the
sky can be received easily.
When initially connecting the GPS, it usually
takes about 10 minutes to be working
normally, but the connection speed can differ
depending on the weather condition, and
surrounding obstacles.
If the GPS connection is unstable for a long
period of time, try the following.
• Check if the product is connected to a power
source.
• Check if the back of the GPS product is in a
location where the sky can be seen well.
• If there are high buildings or if you are under
a tree, move to a location where there aren’t
any obstacles.
• Check the GPS receiving condition from the
GPS menu.
Cannot hear the voice guide.
Check that volume is set to Mute to very small
volume in the setup menu.
No guide sound comes out in the case of
straight sector or not in the guide time.
In this case, an appropriate sound in the cur-
rent position if pressing the NAVI button.
There is a difference between the
driving road and the road on the
map in the product.
Even though GPS is usually very accurate,
there is a small margin for error.
When the GPS receiver is installed, there can
be an error of about 10m. But for newly
built roads, the problem could come from the
data update to the map.
Cannot see the map.
Perhaps you cannot see the map even when
you have executed the navigation menu.
This happens when the data within the memo-
ry is damaged. Delete all the data in the
memory and install the data again.
If the issue persists after installation, contact
the A/S center.
Map data is not newly updated.
The information registered in the map data is
not recent.
The information registered in the map data
must be updated on a regular basis.
The path guide can be different
from the actual path.
(Path guide error)
• When the road is closely parallel.
• When the splitting road angle is very small.
• When there is an adjacent road when turn-
ing.
• When driving on a road that is narrowing
fast.
• When driving through the mountain or where
the road is too curvy.
• When the starting, passing and arriving loca-
tions are too close within 1km.
• When you have set the starting, passing or
arriving location more than 1km away from
the road.
• When driving through the tunnel.
• When driving through high buildings.
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Troubleshooting
