Troubleshooting
63
Trouble
shoo
ting
5
Sound
Symptom
Cause & Solution
There is no sound or the sound
is distorted.
y
Connect the audio connection securely.
y
The input source setting on the amplifier or the connection to the
amplifier is incorrect.
y
The unit is in scan, slow motion, or pause mode.
y
The sound volume is low.
y
Check that the connected amplifier is compatible with the audio
format output from the player.
y
The player’s HDMI OUT jack is connected to a DVI device. The DVI jack
does not accept audio signal.
y
Check the device connected to the player’s HDMI OUT jack is
compatible with the audio format output from the unit.
Network
Symptom
Cause & Solution
BD-LIVE feature does not work.
y
The connected USB storage may not have enough space. Connect
the USB storage with at least 1GB free space.
y
Ensure that the unit is correctly connected to the local area network
and can access the internet (see pages 19-21).
y
Your broadband speed may not be fast enough to use the BD-Live
features. Contact your Internet Service Provider (ISP) and increase the
broadband speed to suit the unit’s requirements.
y
The [BD-LIVE connection] option in the [Setup] menu is set to
[Prohibited]. Set the option to [Permitted].
Streaming video services
(such as YouTube™, etc.) are
often stop or “buffer” during
playback.
y
Your broadband service speed may not be fast enough to stream
video services. Contact your Internet Service Provider (ISP) and
increase the broadband speed is recommended.
