LG GMD916SBHZ Owner'S Manual Download Page 41 | Manualshive

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41

TROUBLESHOOTiNg

ENGLISH

TROUBLESHOOTING

Review the Troubleshooting section before calling for service; doing so will save you both time
and money.

Problem

Possible Causes

Solutions

Fridge and
Freezer section
are not cooling.

The fridge display control is set
to OFF (some models).

Cancel the OFF mode so that the unit
commences operation. Refer to the Setting the
Controls section for proper temperature settings

May be in Display mode.

Refer to page 22 for Display mode instructions.

Fridge is in the defrost cycle.

During the defrost cycle, the temperature of each
compartment may raise slightly. Wait 40 minutes
to confirm the proper temperature has been
restored once the defrost cycle has completed.

Fridge was recently installed.

It may take up to 24 hours for each compartment
to reach the desired temperature.

Fridge was recently relocated.

If the fridge was stored for a long period of time
or moved on its side, it is necessary for the fridge
to stand upright for 24 hours before connecting it
to power.

Cooling System
runs too much.

Fridge is replacing an older
model.

Modern fridges require more operating time but
use less energy due to more efficient technology.

Fridge was recently plugged in
or power restored.

The fridge will take up to 24 hours to cool
completely.

Door opened often or a large
amount of food / hot food was
added.

Adding food and opening the door warms the
fridge, requiring the compressor to run longer in
order to cool the fridge back down. In order to
conserve energy, try to get everything you need
out of the fridge at once, keep food organized so
it is easy to find, and close the door as soon as
the food is removed. (Refer to the Food Storage
Guide.)

Doors are not closed
completely.

Firmly push the doors shut. If they will not shut all
the way, see the Doors will not close completely
or pop open section in Parts & Features
Troubleshooting.

Fridge is installed in a hot
location.

The compressor will run longer under warm
conditions. At normal room temperatures
70°F(21°C) expect your compressor to run
about 40% to 80% of the time. Under warmer
conditions, expect it to run even more often. The
fridge should not be operated above 110°F(43°C).

Condenser / back cover is
clogged.

Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area. Disconnect the mains before cleaning.

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Summary of Contents for GMD916SBHZ

Page 1: ...GE Please read this owner s manual thoroughly before operating and keep it handy for reference at all times GMD916SBHZ ENGLISH FRANÇAIS ESPAÑOL ITALIANO MFL68302762_Rev 01 www lg com Copyright 2017 LG Electronics Inc All Rights Reserved ...

Page 2: ...en Food 26 Adjusting the Fridge Shelves 26 Detaching the Shelf 26 Refitting the Shelf 27 Using the Folding Shelf 27 When Closing the Door 28 Big Fresh Zone 28 Removal of the Big Fresh Zone drawer 28 Refitting the Big Fresh Zone drawer 29 How to remove and refit the vegetable box 30 Extra Space Multi collection corner 30 Tilting Fresh Basket 31 Tilting Fresh Basket Disassembly 31 Dairy Corner 31 Do...

Page 3: ...e door or freezer door is left open for more than 60 seconds a warning alarm sounds in 30 second intervals until it is closed Express FREEZE The freezer section is maintained at the coldest temperature for a 24 hour period before automatically resuming normal operation The freezer display temperature will not change when Express Freeze is engaged It will also enhance ice production whilst it is on...

Page 4: ...ty messages that inform you of hazards that can kill or hurt you or others or cause damage to the product All safety messages will be preceded by the safety alert symbol and the hazard signal word WARNING or CAUTION These words mean WARNING To reduce the risk of fire electric shock or personal injury when using your product basic safety precautions should be followed including the following y y Ke...

Page 5: ... particular appliance is shown on the identification plate inside the appliance Never start up an appliance showing any signs of damage If in doubt consult your dealer y y Do not use electrical appliances inside the food storage compartments of the appliance unless they are of the type recommended by the manufacturer y y The refrigerant and insulation blowing gas used in the appliance require spec...

Page 6: ...ord facing downward Installation y y Contact an authorized service center when you install or relocate the fridge y y When moving your fridge away from the wall be careful not to roll over or damage the power cord y y Connect this product to a dedicated grounded electric outlet conforming with the rating prior to use It is the user s responsibility to replace a standard 2 prong wall outlet with a ...

Page 7: ...O NOT allow children to climb stand or hang on the fridge doors or shelves in the fridge They could damage the fridge and seriously injure themselves y y Where fitted do not place heavy objects on the dispenser of the fridge or hang onto it y y Do not place heavy or dangerous objects bottles or vases with liquid on the fridge It may fall or spill and cause injury fire or electric shock when openin...

Page 8: ... other residential type environments bed and breakfast type environments catering and similar non retail applications y y Do not use this product for special purposes or mobile applications storage of medicine or test materials or on ships etc y y Unplug the power plug before cleaning or repairing the fridge y y If the fridge is fitted with light bulbs and require replacing unplug the fridge or tu...

Page 9: ...s cut or remove the third ground prong from the power cord y y Do not use an adapter plug and plug the power plug into a multi outlet extension cord y y Disconnect the power cord immediately if you hear a noise smell a strange odor or detect smoke y y Turn the power off if dust or water from above or below penetrates into the fridge Call a service agent y y Do not disassemble or modify the fridge ...

Page 10: ...tal capabilities or lack of experience and knowledge if they are supervised or been given instructions concerning the use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision y y CENELEC countries AT BE BG HR CY CZ DK EE FI MK FR DE GR HU IS IE IT LV LT LU MT NL ...

Page 11: ... ventilate the room immediately A spark could trigger an explosion causing a fire or burns Because this fridge uses natural gas isobutene R600a as the environment friendly refrigerant even a small amount 50 60g is combustible If gas leaks from severe damage during delivering installing or using the fridge any spark may cause fire or burns CAUTION Installation y y The fridge must be properly instal...

Page 12: ...ked or stored poorly on the shelves it may fall and cause injury when the door is opened y y Do not move fridge while the fridge is operating A Compressor rattling noise may occur as a result and will only stop when the compressor cycles off or when the power to the unit is turned off and back on again This is normal and will not impact on the performance or the life of the compressor The rattling...

Page 13: ...for your convenience The appearance and specifications of the actual product may differ depending on the model Fridge Exterior Applicable to some models only LED Display Displays the fridge and freezer s target temperature the water filter condition and the dispenser status Door in Door release Button Fridge Freezer Door in Door release Button ...

Page 14: ...up the inside of the fridge Shelf Dairy Product Bin Used to preserve dairy products Shelf Freezer Basket Big Fresh Zone Pure N Fresh Filter Door In Door Folding Shelf Big Fresh Zone Freezer Basket Extra Space Drawer Drawer Tilting Fresh Basket Ice Maker Fresh Zone Dairy Product Bin Used to preserve dairy products ...

Page 15: ...me y y Too much food are not advised to be put in Enough space should be kept for cool air circulating freely y y Do not set the temperature of fridge lower than needed Do not put the food near the temperature sensor y y Allow hot food to cool prior to storing Placing hot food in the fridge freezer could spoil other food and lead to higher electric bills y y Do not block air vents with food Smooth...

Page 16: ...located under the front of the fridge To remove any remaining tape or glue rub the area briskly with your thumb Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers Wipe with warm water and dry Do not use sharp instruments rubbing alcohol flammable fluids or abrasive cleaners to remove tape or glue These products can dama...

Page 17: ...n both the sides as well as top and maintain at least 2 inches 5 08 cm from the rear wall 4 To avoid vibrations the appliance must be leveled 5 Don t install the appliance below 41 F 5 C It may affect the performance 2 5 08 cm 24 61 cm How to Remove the Fridge Door TURN OFF THE MAIN POWER Same procedure for left and right doors 1 Remove the fridge door hinge cover left side 2 Disassemble connectio...

Page 18: ...ght side door is lower lift the right side door and use a pair of long nose pliers not supplied to additionally insert 3 a snap ring until the heights are balanced as in the drawing 3 Remove the door by raising it from the lower hinge How to Remove the Freezer Door TURN OFF THE MAIN POWER Same procedure for left and right doors 1 Remove the inner hinge bolt 2 Twist the hinge to raise the pivoting ...

Page 19: ...ut clockwise to unscrew the locking nut 2 Use the narrower side of the spanner to turn the adjustment hinge pin clockwise or counterclockwise and adjust the gap difference between the fridge and the freezer door 3 After the door heights are adjusted completely tighten the locking nut counterclockwise Caution Do not adjust the hinge pin height level too much The hinge pin can fall out Range of heig...

Page 20: ...connected before use Read the Turning On The Power section Your plug type might be different from the picture Caution Putting food in the fridge before it has cooled could cause the food to spoil or a bad odor could remain inside the fridge Wait for the fridge to cool Allow your fridge to run for at least three to four hours before putting food in it Check the flow of cold air in the freezer compa...

Page 21: ...rature in normal ambient conditions and loads is 17 C 19 C Pure N Fresh When the Replace lamp is on replace the Pure N Fresh filter y y When the Replace lamp is turned on replace the filter to maintain the performance of the Pure N Fresh Filter function y y To replace the filter press the button on the touch control panel to the OFF mode so that the filter icon is not illuminated and the blue Pure...

Page 22: ...ontrol panel will beep and the temperature settings will display to confirm that Display Mode is deactivated Use the same procedure to activate the Display Mode Control Panel Features continued Control Lock The Control Lock function disables the button functions only on the display y y When power is initially connected to the fridge the Lock function is off y y If you want to activate the Lock fun...

Page 23: ...kaged frozen food or frequently taken out foods Drawer 1 Preserve small packaged frozen food or frequently taken out foods Drawer 2 Preserve frozen food to keep it long Dairy Product Bin Store diary foods such as butter cheese etc Big Fresh Zone Preserve vegetables and fruits Tilting Fresh Basket Preserve short term ready to eat vegetables Ice Maker If necessary preserve ices made in icemaker Door...

Page 24: ...o increase the fridge s electricity usage Note y y If you are leaving home for a short period of time like a short vacation the fridge should be left on Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer y y If you are leaving the fridge turned off for an extended period of time remove all food and unplug the power cord Clean the interior and leave th...

Page 25: ...gs or plastic container and store in crisper Fish Store fresh fish and shellfish in the freezer section if they are not being consumed the same day of purchase It is recommended to consume fresh fish and shellfish the same day purchased Leftovers Cover leftovers with plastic wrap aluminum foil or plastic containers with tight lids Storing Frozen Food Freezing Your freezer will not quick freeze a l...

Page 26: ...hout tight lids y y Wax paper or wax coated freezer wrap y y Thin semi permeable wrap Adjusting the Fridge Shelves The shelves in your fridge are adjustable to meet your individual storage needs Your model may have either glass or wire shelves Adjusting the shelves to fit different heights of items will make finding the exact item you want easier Doing so will also reduce the amount of time the fr...

Page 27: ...o not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact y y Glass shelves are heavy Use special care when removing them Caution y y To reduce the risk of door scratches and breaking the door centre mullion please make sure that the fridge door mullion is always folded in y y The door Alarm will sound if the door remains ope...

Page 28: ...ig Fresh Zone Removal of the Big Fresh Zone drawer 1 Pull the drawer back to the end of its travel 2 Lift the front of the draw up and remove it from its guide Refitting the Big Fresh Zone drawer 1 Insert the left and right roller of the drawer into the guides whilst the draw is slightly lifted at the front and push it in gently while lowering it at the same time 2 Push it in gently while lowering...

Page 29: ...ers 2 Lift the vegetable box drawers with both hands and gently pull them toward you 3 Grab the back end with one hand to lift the vegetable box and then take it out while tilted How to refit vegetable box 1 Lift the vegetable box drawer assembly on to an angle and place it into the fridge compartment ready for fitting 2 Lift the vegetable box drawer horizontally and align to its original position...

Page 30: ...s Extra Space Multi collection corner Store small foods like eggs ham cheese etc y y Open and close pushing or pulling grips Multi collection corner supporter Caution y y Do not allow children to hang from the basket when it is open or closed This will damage the basket and could cause injury Tilting Fresh Basket Ideal for storing vegetables soon to be eaten To open lift the latch and gently pull ...

Page 31: ...you can organize drinks and snacks better Dairy Corner You can store dairy products such as butter cheese etc If you close the fridge door with the dairy corner left open the fridge door may not close properly It could also result in damage to the lid Note The Cheese Butter and Condiment bins are not recommended for storing items that spoil easily such as milk and mayonnaise Press until you hear t...

Page 32: ... take it out 3 Move floating basket to the top compartment from magic space cover from which daily corner is removed Door In Door Shelf Disassembly Applicable to some models only 1 Raise magicspace cover up and take it out Hold both ends of the basket and lift up the front part of the basket y y Assemble in the same method as disassembly Left two separate units type Right single unit type ...

Page 33: ...Door Basket allows taller food items to be stored more conveniently Caution y y Remove all food items from basket before moving it up or down Not doing so could cause damage to the basket or food items Ice Maker y y To make ice cubes fill the ice tray with water and insert in its position y y To remove ice cubes hold the lever of the tray and pull turn gently Then ice cubes drop in to the ice cube...

Page 34: ...asy access and convenience of use Freezer Drawer Removal 1 Pull out the Freezer drawer to the end of its travel as per below fig and remove all of the contents 2 When the drawer is fully extended lift up the front and continue to pull it out as per below fig Fresh Zone y y Put food in the fresh zone and keep the cap tightly closed for storage y y It is possible to keep fresh some food for long ter...

Page 35: ...e correct level Freezer Fridge basket You can store small packaged frozen food Freezer basket small packaged refrigerated food or beverages Fridge basket such as milk water juice beer etc Do Not store ice cream or foods intended for long term storage in the Freezer Basket To remove the basket hold the basket with both hands and slightly lift up the front part to pull it out To refit the basket ali...

Page 36: ...connection may not connect or may be interrupted because of the home network environment y y The network connection may not work properly depending on the Internet service provider y y The surrounding wireless environment can make the wireless network service run slowly y y The appliance cannot be registered due to problems with the wireless signal transmission Unplug the appliance and wait about ...

Page 37: ...y model Declaration of Conformity Hereby LG Electronics declares that the radio equipment type Refrigerator is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following internet address http www lg com global support cedoc cedoc LG Electronics European Shared Service Centre B V Krijgsman 1 1186 DM Amstelveen The Netherlands Open Source ...

Page 38: ...a transfer is complete the service agent will explain the result of the Smart Diagnosis NOTE y y Position the phone so that its microphone is aligned with the speaker hole y y The Smart Diagnosis sound is generated after around three seconds y y Do not take the phone off the speaker hole while the data is transmitted y y Hold the phone to the upper right speaker hole and wait while the data is tra...

Page 39: ...eel exterior use a clean sponge or soft cloth with mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Caution y y Do not use a rough cloth or sponge when cleaning the interior and exterior of the fridge y y Do not place your hand on the bottom surface of the fridge when opening and closing Warning Use non flammable cleaner Failure to do so can resul...

Page 40: ...aterial Condenser Coil Cover Use a vacuum cleaner with an attachment to clean the condenser cover and vents located at the rear of the appliance Do not remove the panel covering the condenser coil area Always disconnect the main power before cleaning 2 Installing a New Pure N Fresh filter Place the new filter inside of the cover with the side that says Front facing outward Turn the filter cover to...

Page 41: ...dges require more operating time but use less energy due to more efficient technology Fridge was recently plugged in or power restored The fridge will take up to 24 hours to cool completely Door opened often or a large amount of food hot food was added Adding food and opening the door warms the fridge requiring the compressor to run longer in order to cool the fridge back down In order to conserve...

Page 42: ...hould not be operated in temperatures above 110 F 43 C A large amount of food or hot food was added to either compartment Adding food warms the compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the fridge will reduce this effect Doors not closed correctly See the Doors will not close correctly or pop open section in Parts Features Tr...

Page 43: ...packaging to prevent condensation and frost Food is freezing in the fridge compartment Food with high water content was placed near an air vent Rearrange items with high water content away from air vents Fridge temperature control is set incorrectly If the temperature is too cold adjust the control one increment at a time and wait for the temperature to stabilize Refer to the Setting the Controls ...

Page 44: ...eration Fridge is not resting solidly on the floor Floor is weak or uneven or leveling legs need to be adjusted See the Door Alignment section Fridge with linear compressor was jarred while running Normal Operation Whooshing Evaporator fan motor is circulating air through the fridge and freezer compartments Normal Operation Air is being forced over the condenser by the condenser fan Normal Operati...

Page 45: ...s are dirty or sticky Clean the gaskets and the surfaces that they touch Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning Door was recently closed When you open the door warmer air enters the fridge As the warm air cools it can create a vacuum If the door is hard to open wait one minute to allow the air pressure to equalize then see if it opens more easily Fridge wo...

Page 46: ...rk name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your Internet service provider or the router m...

Page 47: ... will help prevent potential negative consequences for the environment and human health Your old appliance may contain reusable parts that could be used to repair other products and other valuable materials that can be recycled to conserve limited resources You can take your appliance either to the shop where you purchased the product or contact your local government waste office for details of yo...

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