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SMART DIAGNOSIS
3
Hold the mouthpiece
of your phone in front
of the speaker that is
located on the right
hinge of the fridge
door, when instructed
to do so by the call
center.
4
Press and hold
the Freezer button
for three seconds
while continuing
to hold your phone
to the speaker.
5
After you hear three beeps, release the
Freezer button.
6
Keep the phone in place until the tone
transmission has finished. This takes about
6 seconds, and the display will count down
the time. Once the countdown is over
and the tones have stopped, resume your
conversation with the specialist, who will then
be able to assist you in using the information
transmitted for analysis.
Should you experience any problems with your
fridge, it has the capability of transmitting data
via your telephone to the LG service center.
This allows you to speak directly to our trained
specialists. The specialist records the data
transmitted from your machine and uses it to
analyze the issue, providing a fast and effective
diagnosis.
If you experience problems with your fridge,
call to the LG service center. Only use the
Smart Diagnosis™ feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis™ cannot be activated
unless your fridge is connected to power.
If your fridge is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Using Smart Diagnosis™
First, call to the LG service center. Only use
the Smart Diagnosis feature when instructed
to do so by the LG call center agent.
1
Lock the display. To lock the display,
press and hold the Lock button for three
seconds. (If the display has been locked
for over five minutes, you must deactivate
the lock and then reactivate it.)
2
Open the right fridge door.
SMART DIAGNOSIS
NOTE
For best results, do not move the phone
y
while the tones are being transmitted.
If the call center agent is not able to get
y
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
y
affect the function.
Use a land line rather than a cell phone
y
for better communication performance,
resulting in better service.
Bad call quality may result in poor data
y
transmission from your phone to the
machine, which could cause Smart
Diagnosis™ to malfunction.
