LG FWV696SSE Page 51 Owner'S Manual Download

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TROUBLESHOOTING

ENGLISH

UNBALANCE

ERROR

The appliance has a system which detects and corrects

the unbalance of the appliance.

• The clothes may be too wet at the end of the cycle,

rearrange the load to allow proper spinning. Close the door

and press

Start/Pause

button. It may take a few moments

before the appliance begins to spin. The door must be

locked before spin can be achieved.

Load is too small. This system may stop spinning or even

interrupt the spin cycle altogether if individual heavy

articles (e.g. bath mat, bath robe, etc.) are loaded.

• Add 1 or 2 similar items or smaller articles of clothes to help

balance the load. Close the door and press

Start/Pause

button. It may take a few moments before the appliance

begins to spin. The door must be locked before spin can be

achieved.

WATER OUTLET

ERROR

Drain hose is kinked or clogged. Water in the appliance

does not drain or drains slowly.

• Clean and straighten the drain hose.

The drain filter is clogged.

• Check and clean the drain filter.

dE1

dEz

dE4

DOOR ERROR

Door sensor malfunctions.

• Please call LG service centre. You can find your local LG

service centre phone number in the warranty card.

CONTROL ERROR

This is a control error.

• Unplug the power plug and call for service.

MOTOR LOCKED

ERROR

Over load in motor.

• Let the appliance wait for 30 minutes until the motor is

cooled down and then, restart the cycle.

OVERFLOW ERROR

Water overfills due to a possible faulty water valve.

• Close the water tap. Unplug the power plug. Call for service.

PRESSURE SENSOR

ERROR

Water level sensor malfunctions.

• Close the water tap. Unplug the power plug. Call for service.

VIBRATION

SENSOR ERROR

Vibration sensor malfunctions.

• Call for service.

Symptoms

Possible Cause & Solution

global_main.book.book Page 51 Wednesday, September 2, 2020 4:40 PM

Summary of Contents for FWV696SSE

Page 1: ...llation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH FWV696 MFL71816265 Rev 00_061821 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved global_main book book Page 1 Wednesday September 2 2020 4 40 PM ...

Page 2: ... Levelling the Appliance 16 Connecting the Water Supply Hose 17 Installing the Drain Hose 18 OPERATION Operation Overview 20 Control Panel 22 Preparing the Wash Load 25 Adding Detergents and Softeners 26 Programme Table 29 Drying Programme 35 Extra Options and Functions 38 SMART FUNCTIONS LG ThinQ Application 41 Smart Diagnosis 44 MAINTENANCE Cleaning After Every Wash 46 Cleaning the Appliance Per...

Page 3: ...ced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision This symbol is displayed to indicate matters and operations that...

Page 4: ...r to Programme Table in OPERATION chapter for further details Technical Safety for Using the Dryer Do not dry unwashed items in the appliance Items that have been soiled with substances such as cooking oil vegetable oil acetone alcohol petroleum kerosene spot removers turpentine waxes and wax removers should be washed in hot water with an extra amount of detergent before being dried in the applian...

Page 5: ...xtension power cable Do not modify the power plug provided with the appliance If it does not fit the power outlet have a proper outlet installed by a qualified electrician This appliance is equipped with a power cord having an equipment earthing grounding conductor earthing pin and a grounding power plug The power plug must be plugged into an appropriate outlet socket that is installed and earthed...

Page 6: ...Do not put in wash or dry articles that have been cleaned in washed in soaked in or spotted with combustible or explosive substances such as waxes wax removers oil paint gasoline degreasers drycleaning solvents kerosene petrol spot removers turpentine vegetable oil cooking oil acetone alcohol etc Improper use can cause fire or explosion Do not use or store flammable or combustible substances ether...

Page 7: ...ure is low condensation may occur and thus wet the floor Wipe off dirt or dust on the contacts of the power plug Maintenance Disconnect the appliance from the power supply before cleaning the appliance Setting the controls to the OFF or stand by position does not disconnect this appliance from the power supply Securely plug the power plug in the outlet socket after completely removing any moisture...

Page 8: ...ogramme The most efficient programmes in terms of energy consumption are generally those that perform at lower temperatures and longer duration Noise and remaining moisture content are influenced by the spinning speed the higher the spinning speed in the spinning phase the higher the noise and the lower the remaining moisture content Evenly loading laundry up to the capacity indicated by the manuf...

Page 9: ... load Selecting Extra Options and Functions Select the water temperature suitable for the type of load you are washing Follow the garment fabric care labels for best results The Pre Wash option is recommended for washing a heavily soiled load When Using a Dry Programme To save energy choose the highest possible spin speed for the wash programme when drying in a tumble dryer For most drying make su...

Page 10: ...equences for the environment and human health Your old appliance may contain reusable parts that could be used to repair other products and other valuable materials that can be recycled to conserve limited resources You can take your appliance either to the shop where you purchased the product or contact your local government waste office for details of your nearest authorised WEEE collection poin...

Page 11: ...ge without notice to improve the quality of the appliance Front View a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Plug g Drain Pump Filter h Levelling Feet Rear View a Power Plug b Transit Bolts c Drain Hose global_main book book Page 11 Wednesday September 2 2020 4 40 PM ...

Page 12: ...sion mm a Cold Supply Hose d Anti slip Sheets 1 b Spanner e Elbow Bracket for Securing Drain Hose c Caps for Covering Transit Bolt Holes f Tie Strap 1 Model FWV696 Power Supply 220 240 V 50 Hz Product Weight 73 kg W 600 D 565 D 1100 H 850 D 620 W D D D H global_main book book Page 12 Wednesday September 2 2020 4 40 PM ...

Page 13: ... the event of a breakdown When installing the appliance adjust all four feet using the transit bolt spanner provided to ensure the appliance is stable Floor Installation To ensure sufficient clearance for water inlet hoses drain hose and airflow allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase...

Page 14: ... pressure The reliability of the electronic control unit may be impaired at temperatures below freezing point If the appliance is delivered in winter and temperatures are below freezing place the appliance at room temperature for a few hours before putting it into operation Electrical Connection Do not use an extension cord or double adapter Always unplug the appliance and turn off the water suppl...

Page 15: ...g the Transit Bolt Assemblies To prevent the appliance from severe vibration and breakage remove transit bolts and retainers 1 Starting with the bottom two transit bolts a use the spanner included to fully loosen all transit bolts by turning them counterclockwise 2 Remove the bolt assemblies by wiggling them slightly while pulling them out 3 Install the hole caps Locate the hole caps b included in...

Page 16: ...ned and level properly the appliance may be damaged or may not operate properly 1 Turn the levelling feet as required if the floor is uneven Do not insert pieces of wood etc under the feet Make sure that all four feet are stable and resting on the floor NOTE Do not install the washing machine on a plinth stand or elevated surface unless it is manufactured by LG Electronics for use with this model ...

Page 17: ...lt to place the sheets under the front feet of the appliance attach them under the rear feet 4 Put the appliance on the anti slip sheets Do not attach the adhesive side a of anti slip sheets to the feet of the appliance NOTE Additional anti slip sheets are available at LG Electronics service centre Connecting the Water Supply Hose Note for Connection Water pressure must be between 50 kPa and 800 k...

Page 18: ...he Hose to the Appliance Screw the supply hose to the water inlet valve on the back of the appliance Do not connect the hose to the hot water supply for models with one water inlet Connect to the cold water supply only NOTE After completing connection if water leaks from the hose repeat the same steps Use the most conventional type of tap for the water supply In case that the tap is square or too ...

Page 19: ...or from damage due to water leakage If the drain hose is too long do not force it back into the appliance This will cause abnormal noise When installing the drain hose to a sink secure it tightly with string 105 cm global_main book book Page 19 Wednesday September 2 2020 4 40 PM ...

Page 20: ...at all clothes and items are inside the tub and not overhanging on the rubber door seal where they will become caught when the door is closed Failing to do so will cause damage to the door seal and the clothes 3 Close the door CAUTION Remove items from the flexible door seal gasket to prevent clothing and door seal damage 4 Add cleaning products or detergent and softener Add the proper amount of d...

Page 21: ...the Start Pause button to begin the cycle The appliance will agitate briefly without water to measure the weight of the load If the Start Pause button is not pressed within a certain time the appliance will shut off and all settings will be lost 8 End of cycle When the cycle is finished a melody will sound Immediately remove your clothing from the appliance to reduce wrinkling global_main book boo...

Page 22: ...s are available according to the clothes type The lamp will light up to indicate the selected programme NOTE Wash Dry indicates the drying capacity which varies depending on the model c Start Pause Button This button is used to start the wash cycle or pause the wash cycle If a temporary stop of the wash cycle is needed press this button global_main book book Page 22 Wednesday September 2 2020 4 40...

Page 23: ...tton for 3 seconds to initiate the connection of the appliance to the LG ThinQ application e Customizing Washing Programme Buttons Use these buttons to adjust the water temperature or spin speed settings for the selected programme The current settings are shown in the display Press the button for that option to select other settings f Display The display shows the settings estimated remaining time...

Page 24: ...displayed This time will change as options are selected If the display shows then the time will be displayed after the load sensing has detected the load size This is normal The time shown is only an estimate This time is based on normal operating conditions Several external factors load weight room temperature incoming water temperature etc can affect the actual time d q lights up when the beep i...

Page 25: ...brics Lint producers can result in pilling and linting on the lint collectors Checking the Clothes Care Label The symbols tell you about the fabric content of your garment and how it should be washed Symbols on the Care Labels NOTE The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress Checking the Clothes before Loading Combine lar...

Page 26: ...the Delay End function or if you have selected Pre Wash option as the liquid will dispense immediately and may harden in the drawer or the tub Detergent usage may need to be adjusted for water temperature water hardness size and soil level of the load For best results avoid overdosing the detergent Failing to do so will cause oversudsing Refer to the label of the clothes before adding the detergen...

Page 27: ... used Pour fabric softer to the maximum fill line Pouring excessive fabric softener over the maximum fill line can cause it to dispense too early which may stain the clothes NOTE Do not pour fabric softener directly onto the clothes in the wash drum doing so will cause dark staining on the clothes that will be difficult to remove Do not leave the fabric softener in the detergent drawer for more th...

Page 28: ...ftener such as anti limescale can be used to cut down on the use of detergent in areas with high water hardness level First add detergent and then the water softener Dispense according to the amount specified on the packaging global_main book book Page 28 Wednesday September 2 2020 4 40 PM ...

Page 29: ...59 minutes without compromising washing performance and fabric care Mixed Fabric 40 Cold to 60 Max Load 4 kg Description Washes mixed fabrics simultaneously Use for various kind of fabrics except special garments silk delicate sports wear dark clothes wool duvet curtains Easy Care 40 Cold to 60 Max Load 4 kg Description Washes clothes that do not need ironing after washing Use for Polyamide acryli...

Page 30: ...nt for machine washable woolens Speed 14 20 20 to 40 Max Load 2 kg Description Washes small loads of lightly soiled clothes for approximately 14 minutes Dry Only Rating Dry Description Uses the automatic programmes to dry most loads For most drying make sure all laundry are similar in material and thickness Wash Dry 40 Cold to 95 Rating Dry Description Washes and dries clothes in the same programm...

Page 31: ...ffer from the declared cycle temperature Neutral detergent is recommended Extra Options 1 This option is automatically inserted in the programme and can not be deselected NOTE Delay End and Add Item options can be selected for every washing programme in this table Programme Intensive Pre Wash Rinse Dry Cotton Eco 40 60 Cotton Daily Mixed Fabric Easy Care Allergy Care Baby Steam Care Delicates Hand...

Page 32: ...pm 400 to 1400 rpm Mixed Fabric 1000 rpm All Easy Care 1400 rpm All Allergy Care 1400 rpm All Baby Steam Care 1000 rpm Up to 1000 rpm Delicates 800 rpm Up to 800 rpm Hand Wool 800 rpm Up to 800 rpm Speed 14 400 rpm All Dry Only 1000 1200 1400 rpm Wash Dry 1400 rpm 1000 to 1400 rpm kg Laundry load h mm Programme duration kWh Energy consumption Maximum temperature inside the treated textile Litres W...

Page 33: ...ssess the compliance with the EU ecodesign legislation EU 2019 2023 Remaining moisture at the end of spinning phase The higher is the spin speed the higher is the noise and the lower is the remaining moisture Programme kg h mm kWh Litres rpm Cotton 20 9 Cotton 60 9 Eco 40 60 Full 1 9 Eco 40 60 Half 1 4 5 Eco 40 60 Quarter 1 2 5 Mixed Fabric 4 Speed 14 2 global_main book book Page 33 Wednesday Sept...

Page 34: ... web link to the information related to the performance of the appliance in the EU EPREL database Keep the energy label for reference together with the owner s manual and all other documents supplied with the appliance The model name can be found on the rating label of the appliance open the door which is just around the opening to the drum To find the same information in EPREL visit https eprel e...

Page 35: ...les Do not tumble dry woolen articles Pull them to their original shape and dry them flat Woven and Loopknit Materials Some woven and loopknit materials may shrink by varying amounts depending on their quality Always stretch these materials out immediately after drying Permanent Press and Synthetics Do not overload your appliance Take out permanent press articles as soon as the appliance stops to ...

Page 36: ...mperature Suitable for drying in low temperature for less clothes damage Fabric Type For delicate fabrics Max Load 3 5 kg Normal Eco Suitable for energy dry programme Fabric Type Cotton or linen fabrics such as cotton towels t shirts and linen clothing Max Load Rating NOTE The capacity of the machine for washing clothes is twice as much as when drying clothes If the machine is to be used to dry a ...

Page 37: ... drum There should be enough room for clothes to tumble freely 2 Press the Power button Do not select a washing programme and do not add a detergent 3 Press the Dry button repeatedly to toggle through the selections Normal For general drying Time 30 60 120 minutes For timed drying Iron For damp drying items for ironing Low Temperature For delicate fabrics Normal Eco For heavier fabrics 4 Press the...

Page 38: ...on it will still rotate for a short time to drain quickly Rinse This function is recommended for people with detergent allergies Press the Rinse button for adding rinse once Intensive This function is used to wash normal and heavily soiled clothes Press the Intensive button Follow the next steps to customize a washing programme 1 Prepare the clothes and load the drum 2 Press the Power button 3 Add...

Page 39: ...and press the Start Pause button NOTE For safety reasons the door remains locked when the water level or temperature inside of the drum is high It is not possible to add clothes at this time Delay End You can set this function so that the appliance starts automatically and finishes after a specified time interval 1 Press the Power button 2 Select a washing programme 3 Press the Delay End button as...

Page 40: ...ction before you can access any other functions Locking the Control Panel 1 Turn on the power 2 Press and hold the Delay End and Add Item buttons at the same time for 3 seconds to activate this function A beeper will sound and CL will appear on the display Unlocking the Control Panel 1 Turn on the power 2 Press and hold the Delay End and Add Item buttons at the same time for 3 seconds to deactivat...

Page 41: ...his function checks the energy consumption of the recently used cycles and monthly average Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Allows you to set various options on the appliance and in the application Push Alert When the cycle is complete or the appliance has problems you have the option...

Page 42: ... Internet service provider The surrounding wireless environment can make the wireless network service run slowly The appliance cannot be registered due to problems with the wireless signal transmission Unplug the appliance and wait about a minute before trying again If the firewall on your wireless router is enabled disable the firewall or add an exception to it The wireless network name SSID shou...

Page 43: ...cle from the LG ThinQ smartphone application If the cycle is not started the appliance will wait to start the cycle until it is turned off remotely from the application or this function is disabled If the door has been opened you can not start a cycle remotely Disable this function manually When this function is activated press and hold the Remote Start button for 3 seconds Deactivating Network Co...

Page 44: ...reasons not attributable to LGE s negligence the service may not operate due to external factors such as but not limited to Wi Fi unavailability Wi Fi disconnection local app store policy or app unavailability The feature may be subject to change without prior notice and may have a different form depending on where you are located Using LG ThinQ to Diagnose Issues If you experience a problem with ...

Page 45: ... in the application NOTE For best results do not move the smartphone while the tones are being transmitted global_main book book Page 45 Wednesday September 2 2020 4 40 PM Declaration of Conformity Hereby LG Electronics declares that the radio equipment type Washing Machine is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following in...

Page 46: ...door slightly open to dry the drum Wipe the appliance with a dry cloth to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no moistu...

Page 47: ...Turn on the power and then select the Tub Clean 5 Press the Start Pause button to start 6 Leave the door open to dry the inside of the appliance completely When the inside of the appliance is not dried completely it may cause a bad smell or mildew WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Water Inlet Filter The water inlet f...

Page 48: ...aining water and then proceed to remove any debris or objects from the filter 4 After cleaning the drain pump filter carefully reinsert the filter and screw the drain cap back in clockwise carefully to avoid cross threading and leakage Reinsert the plug back into the drain tube and place the tube into its holder 5 Close the cover cap CAUTION Be careful when draining as the water may be hot Run the...

Page 49: ...ter to clean the dispenser drawer Dry the drawer and the components of the drawer with a soft cloth or towel 3 To clean the drawer opening use a cloth or small non metal brush to clean the recess Remove all residue from the upper and lower parts of the recess 4 Wipe any moisture off the recess with a soft cloth or towel 5 Reassemble the components of the drawer to the proper compartments and inser...

Page 50: ...on properly or does not function at all check the following tables before calling to LG Electronics service centre Error Messages Symptoms Possible Cause Solution 1E INLET ERROR Water supply is not adequate in that location Water does not enter appliance or it enters slowly Check another tap in the house Water supply tap is not completely open Water does not enter the appliance or it enters slowly...

Page 51: ... OUTLET ERROR Drain hose is kinked or clogged Water in the appliance does not drain or drains slowly Clean and straighten the drain hose The drain filter is clogged Check and clean the drain filter dE dE1 dEz dE4 DOOR ERROR Door sensor malfunctions Please call LG service centre You can find your local LG service centre phone number in the warranty card tE CONTROL ERROR This is a control error Unpl...

Page 52: ...ptoms Possible Cause Solution Rattling and clanking noise Foreign objects such as keys coins or safety pins may be in the drum Stop the appliance check the drum for foreign objects If the noise continues after the appliance is restarted call for service Thumping sound Heavy clothes may produce a thumping sound This is usually normal If the sound continues the appliance is probably out of balance S...

Page 53: ...or not rigid enough Check if the floor is sold and does not flex See the Installation Place Requirements to select the proper location Symptoms Possible Cause Solution Water is leaking House drain pipes are clogged Unclog waste pipes Contact plumber if necessary Leakage is caused by improper installation of drain hose or clogged drain hose Clean and straighten the drain hose Check and clean the dr...

Page 54: ...ppliance will resume the programme where it stopped once power is restored Control needs to be reset Press the Power button then reselect the desired programme and press the Start Pause button Start Pause was not pressed after a programme was set Press the Power button then reselect the desired programme and press the Start Pause button The appliance is turned off if the Start Pause button is not ...

Page 55: ...d Drain located higher than 1 2 m above the floor Make sure that the drain hose is no higher than 1 2 m above the bottom of the appliance Detergent is not dispensed incompletely or not dispensed at all Too much detergent is used Follow the guidelines provided by the detergent manufacturer Drain Pump Filter may be blocked Clean the Drain filter Cycle time is longer than usual The load is too small ...

Page 56: ...Bleach or softener is dispensed too soon Dispenser compartment is overfilled It makes bleach or softer dispensed rapidly Always measure bleach or softener to prevent overfilling Close the detergent dispenser slowly Bleach or softener was added directly to the clothes in the drum Always use the detergent dispenser to ensure that bleach or softener is properly dispensed at the right time in the prog...

Page 57: ...on regularly The drain hose is not properly installed causing siphoning water flowing back inside of the appliance When installing the drain hose make sure that it does not get kinked or blocked The detergent dispenser is not cleaned regularly Remove and clean the detergent dispenser especially the top and the bottom of the dispenser s opening Odours can occur if the drain hose is not properly ins...

Page 58: ...y supplied The water is used for auto cleaning of lint filter on drum during the drying Make sure the water supply tap is open Water does not properly drain Make sure the drain filter is not clogged The appliance is overloaded Check the load capacity for the selected programme If necessary add a time dry programme The spin speed is too low Select the highest spin speed allowed for the wash program...

Page 59: ... ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set th...

Page 60: ...global_main book book Page 60 Wednesday September 2 2020 4 40 PM UX 1 YZUSKX 9 53 8 9 8 9 KR 1 2 1 9 8 9 RM IUS Q ...

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