LG FH0C9CDHK72, Owner'S Manual, Page: 40 / 100

40
Symptoms Reason Solution
Odor
This odor is caused by the rubber
attached to the washing machine.
•
It is the normal odor of new rubber and will
disappear after the machine has been run a
few times.
If the rubber door gasket and door
seal area are not cleaned regularly,
odors can occur from mold or foreign
substances.
• Be sure to clean the gasket and door seal
regularly and check under the door seal for
small items when unloading the washer.
Odors can occur if foreign substances
are left in the drainage pump filter.
•
Be sure to clean the drainage pump filter
regularly.
Odors can occur if the drainage hose
is not properly installed, causing
siphoning (water flowing back inside
the washing machine).
• When installing the drainage hose, be sure
that it doesn’t become kinked or blocked.
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater. (Dryer
model only)
• This is not a malfunction.
A particular odor can occur from
drying wet clothes with hot air. (Dryer
model only)
• The odor will disappear after a short while.
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
The password for the Wi-Fi that you
are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ.
Mobile data for your smartphone is
turned on.
• Turn off the
Mobile data
of your smartphone
and register the appliance using the Wi-Fi
network.
The wireless network name (SSID) is
set incorrectly.
•
The wireless network name (SSID) should
be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance to
the wireless router. To check the router
frequency, check with your Internet service
provider or the router manufacturer.
The distance between the appliance
and the router is too far.
•
If the distance between the appliance and
the router is too far, the signal may be weak
and the connection may not be configured
correctly. Move the location of the router so
that it is closer to the appliance.