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Smart Diagnosis
Smart Diagnosis
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence, the service may not operate due
to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi
disconnection, local app store policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different
form depending on where you are located.
Using LG ThinQ to
Diagnose Issues
If you experience a problem with your
Wi-Fi equipped appliance, it can transmit
troubleshooting data to a smartphone
using the
LG ThinQ
application.
• Launch the
LG ThinQ
application and
select the
Smart Diagnosis
feature in
the menu. Follow the instructions
provided in the
LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the
audible diagnosis method.
• Launch the
LG ThinQ
application and
select the
Smart Diagnosis
feature in
the menu. Follow the instructions for
audible diagnosis provided in the
LG
ThinQ
application.
1
Press the
Power
button to turn on
the appliance.
• Do not press any other buttons or
turn the programme selector knob.
2
Place the mouthpiece of your
smartphone close to the
Power
button.
3
Press and hold the
More Time
button
for 3 seconds or longer while holding
the smartphone mouthpiece to the
Power
button until the data transfer
is complete.
• Keep the smartphone in place until
the data transfer has finished. Time
remaining for data transfer is
displayed.
4
After the data transfer is complete,
the diagnosis will be displayed in the
application.
NOTE
• For best results, do not move the
smartphone while the tones are being
transmitted.
Max.
10 mm
