LG BLGRESU10HP Installation Manual Download Page 3

ENGLISH

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5.1.2 

Troubleshooting Guidelines

If the battery LED power indicator is OFF

1.

Turn off  the circuit breaker. 

2.

Turn off  the inverter. Verify there is no power at the battery connection.

3.  Unplug all the wires and reconnect. Check that the wiring on the battery has been 

done correctly. Refer to Section 3.3 Cable Connections.

4.  Turn on the circuit breaker.

5.  Turn on the inverter.

6.

If the LED power indicator is still OFF, turn off  the circuit breaker.

7.  Disconnect the power cable connector.

8.  Contact LG Electronics regional contact point.

1) Contact the inverter manufacturer.

2) Refer to the inverter installation manual or troubleshooting guidelines.

3)  Refer to the Installation manual (3.3 Cable Connections) for the location of the battery. and 

the Circuit Breaker.

If the LED power indicator is ON, but the battery is not charging or discharging

1.

Update both the inverter and battery fi rmware versions. Refer to the inverter’s 

troubleshooting guide for instructions.

2.  Check the inverter’s battery settings. Refer to the inverter’s troubleshooting guide 

for battery setup instructions.

3.  If the battery is recognized, inverter setup has been completed successfully.

4.  If the issue persists:

4-1. Turn off  the circuit breaker.
4-2. Turn off  the inverter. Verify there is no power at the battery connection.

4-3.  Unplug all wires and reconnect. Check that the wiring on the battery has been done 

correctly. Refer to Section 3.3 Cable Connections.

4-4. Turn on the circuit breaker.

5.

If the battery setup is correct, but the battery is still non-operational, turn off  the 

circuit breaker

6.  Contact LG Electronics regional service contact point.

LED Status

Action

Power on

Charging

Discharging

If the LED fault indicator is ON

1. Check if the inverter recognizes the battery. Refer to the inverter’s troubleshooting 

guide for battery setup instructions.

2.

If the inverter is connected to the internet, collect the log fi les from the inverter 

company. 

2-1. Send the fault ID to LG Electronics regional contact point.

2-2. Turn off  the circuit breaker.

2-3. Wait further instruction from LG Electronics.

3.  If the inverter is not connected to the internet, check the inverter LCD to read the 

battery’s fault ID. Refer to the inverter’s troubleshooting guide for instructions. 

3-1. Send the fault ID to LG Electronics regional contact point.

3-2. Turn off  the circuit breaker.

3-3. Wait further instruction from LG Electronics.

LED Status

Action

Fault

6  Uninstallation & Return

6.1  Return/Replacement Instructions

6.1.1 Uninstallation 

Uninstall the battery pack in the following order:

M5 PH Bolt 6ea

Front Protection Cover

1.  Switch the inverter OFF before 

beginning uninstallation of the battery 
pack.

2.  Switch circuit breaker OFF and make 

sure it is in the OFF position.

3.  Open the front cover, loosen 6 bolts 

and remove the Front Protection 
Cover.

4.  Disconnect the cables.

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5.  Re-attach the Front Protection Cover 

with M5 PH bolt 6ea.

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Plac

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Pla

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spa

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Pla

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spa

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Plac

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In the line HERE

Plac

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Pla

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Pla

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spa

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M5xL65 Flange Bolt

Top Cover

6.  Loosen 4 bolts and remove the Top 

Cover.

Summary of Contents for BLGRESU10HP

Page 1: ...lectronics strongly advises users to exercise due care in following LGE s product installation manual A warranty claims are invalid if damage is caused by human error inconsistent with the installation manual MODEL LG HBP10H BLGRESU10HP Read in conjunction with Part 1 ...

Page 2: ...etely 5 Close the front cover 5 Troubleshooting 5 1 Troubleshooting Overview Check the LED indicators on the front to determine the state of the battery pack A fault state is triggered when certain conditions like voltage or temperature are beyond design limitations The battery pack s BMS periodically reports its operating state to the inverter When the battery pack falls outside of prescribed lim...

Page 3: ...er to the inverter s troubleshooting guide for battery setup instructions 2 If the inverter is connected to the internet collect the log files from the inverter company 2 1 Send the fault ID to LG Electronics regional contact point 2 2 Turn off the circuit breaker 2 3 Wait further instruction from LG Electronics 3 If the inverter is not connected to the internet check the inverter LCD to read the ...

Page 4: ... er In th e lin e HE RE Pl ac e th e sp ac er In th e lin e HE RE Pl ac e th e sp ac er In th e lin e HE RE Pl ac e th e sp ac er In th e lin e HE RE Battery Control Unit Spacer 11 After that place the second spacer on top of the Battery Modules Pla ce the spa cer In the lin e HE RE Pla ce the spa cer In the lin e HE RE Pla ce the spa cer In the lin e HE RE Pla ce the spa cer In the lin e HE RE Pl...

Page 5: ...phone Germany 0049 0 39484 976 380 Austria 0043 0 720 11 66 01 Switzerland 0041 0 44 505 11 42 Benelux 0031 0 20 225 1660 Email lge e service48 de Germany Corporation Address LG Electronics Deutschland GmbH Alfred Herrhausen Allee 3 5 65760 Eschborn Telephone 0049 0 18 06 807 020 Email b2b service lge de Benelux Corporation Address LG Electronics Benelux B V Krijgsman 1 1186 DM Amstelveen The Neth...

Page 6: ... check the battery status is as follows 1 RMD Wi Fi direct connection First proceed with RMD Wi Fi direct connection as shown below Search and access the SSID of the RMD AP from a device hereinafter referred to as a device supporting WLAN Station functions such as a smartphone RMD SSID has a structure of RESU_ or RMD RMD WLAN STM MAC ADDRESS For the devices below the SSID of the RMD SoftAP is RESU...

Page 7: ...Top cover assy and BMA Retrieve pack if issue occurs repeatedly BMS Internal Fault2 DiagResultHwFault2 0x0004 Try restarting the battery Retrieve pack if issue occurs repeatedly DiagResultHwFault2 0x1000 DiagResultFault2 0x10000 DiagResultHwFault2 0x0001 DiagResultHwFault2 0x0008 DiagResultHwFault2 0x0200 DiagResultHwFault2 0x0100 DiagResultHwFault2 0x0040 DiagResultHwFault2 0x0002 DiagResultHwFau...

Page 8: ...selected correctly click the Send button 6 If you check the success message in the upper right corner the update was successful 7 2 3 Installation via RMD for web user 7 2 3 1 User Agreement Visit https resumonitor lgensol com and Sign in A B C D E F G H Click Installation User Agreement and search the product which you will install Select your region Non EU EU Get the agreement of privacy policy ...

Page 9: ... password and click Register to go to the home screen The default password is set to 123456 and can be changed in the Web UI 7 2 3 4 Config setting 1 Server Use Decide whether to use connect to the cloud server 2 Inverter Type N A 3 BMA Number Select number of Modules Select 2 4 Communication Type N A 5 Country Select country 6 Time Zone Hour Option to display 1hour in UTC 7 Time Zone Minute Optio...

Page 10: ...lect the AP to access from the SSID combo box enter the password and click the Connect button Manual input is possible 4 If the connection to the AP is successful a pop up window informs whether the connection was successful as follows 7 2 3 6 Check the Installation Status Enter the Monitoring Server Tab Check the Status values are OK Whether the Ethernet connection or Wi Fi connection OK depends ...

Page 11: ......

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