Type of customer’s issue
Compensation details
Within the
warranty period
After the warranty
period
If a major repair is required within 10
days of purchase
Product replacement
or reimbursement of
the purchase price
Paid exchange
If a major repair is required within 1
month of purchase
Product replacement
A performance or
functional defect that
occurs while using
the product in
normal use
conditions within the
warranty period
If a defect
occurs
Product replacement
If the product
cannot be
repaired
Product replacement
or reimbursement of
the purchase price
If the product
cannot be
replaced
Reimbursement of
the purchase price
If the replaced
product
requires a
major repair
within a month
Reimbursement of
the purchase price
Damage during transport at the time of
product purchase
Product replacement
(However, if delivery
was entrusted to a
specialized transport
company, the seller
shall exercise the
right to indemnity to
the transport
company.)
Not applicable
Damage occurring while the service
provider installs the product
Product replacement
Not applicable
•
The above compensation standard follows the Consumer Dispute
Settlement Standard, Notice of the Fair Trade Commission.
•
Issues not specified herein will follow
「
Consumer Dispute Settlement
Standards
」
.
•
Tool cleaning, adjustment, and product instructions are not product
failures.
Responsibility for charged service (customer pays the
cost)
When the customer requests a repair service, the repair fee will
be charged even during the warranty period in the following
cases.
•
If the service is requested for a case that is not a failure, a fee will be
charged, so make sure to read this user manual.
•
If a failure is caused by user's fault or carelessness such as falling,
flooding, shock, breakage, unreasonable operation, etc.
•
In
the event of a failure due to repair or modification of the product by a
person who is not an authorized repair engineer of the LG Electronics
Service Center
•
In the event of product failure or product damage using parts other
than LG Electronics' original parts
•
If parts have been lost or damaged by unauthorized disassembly of
the product by the customer
•
If a failure is caused by natural disaster such as lightning, fire, flood,
salt damage, gas, earthquake, etc.
When replacing consumable parts that have been worn out normally
during usage
