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Appendix
Troubleshooting
General
Problem
Solution
Cannot control the TV with the
remote control.
y
Check the remote control sensor on the product and try again.
y
Check if the batteries are still working and properly installed (
to
,
to
).
No image display and no sound is
produced.
y
Check if the product is turned on.
y
Check if the power cord is connected to a wall outlet.
y
Check if there is a problem in the wall outlet by connecting other products.
Image appears slowly when the TV
turns on.
y
The image is muted during the product startup process. This is normal. If the
image does not appear in a few minutes, unplug the TV for 30 seconds and try
again. If the image still does not appear, contact the authorized service center
in your local area.
Cannot connect external devices.
y
Refer to the "Connection Overview" and connect an external device.
The TV turns off suddenly.
y
Check the power control settings. The power supply may be interrupted.
y
If there is no signal while the TV is on, the TV will turn off automatically after
15 minutes of inactivity.
Audio
Problem
Solution
No sound is produced while images
are displaying.
y
Press
VOL +
or
-
button.
y
Check if the sound is muted by pressing (MUTE).
y
Scroll to other channels. There may a problem with the broadcast.
y
Check if the TV Speaker feature is activated in the settings.
No output from one of the speakers
y
Adjust Balance in the settings.
Unusual sound from inside the TV is
produced.
y
A change in ambient humidity or temperature may result in an unusual noise
when the product turns on or off. There is no problem with your product.
Browser
Problem
Solution
While using internet features, there
is space that does not appear in
some web sites.
y
The internet of the TV supports up to Flash (10.2.164) and may not replay any
file format other than the following
: JPEG, PNG, GIF, BMP, WMV (ASF), WMA, MP3, MP4.
Internet closes automatically when
visiting website.
y
If memory is insufficient because of large volume of image information in the
web page, internet may be forced to close.
