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TROUBLESHOOTINg
ENGLISH
Problem
Possible Causes
Solutions
Refrigerator
wobbles or
seems unstable.
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Door mullion
does not fold in
and out properly.
Door remains ajar
after Auto Door
Open function.
Front leveling legs not
extended, refrigerator not level,
doors misaligned.
Once the door bins are filled, the doors may
become misaligned, preventing the door mullion
or the Auto Door Open function from working
properly.
Extend both front leveling legs fully so they
are in firm contact with the floor. Follow the
instructions in the Door Alignment section to
raise the left refrigerator door until the door
mullion is once again working properly. Adjust
the right refrigerator door so it aligns with the left
refrigerator door.
Lights do not
work.
LED interior lighting failure.
The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
Refrigerator has
an unusual odor.
The Air Filter may need to
be set to the MAX setting or
replaced.
Set the Air Filter to the MAX setting. If the odor
does not go away within 24 hours, the filter may
need to be replaced. See the Replacing the Air
Filter section for replacement instructions.
The interior of
the refrigerator
is covered with
dust or soot.
The refrigerator is located near a
fire source, such as a fireplace,
chimney or candle.
Make sure that the refrigerator is not located
near a fire source, such as a fireplace, chimney or
candle.
Trouble
connecting
appliance and
smartphone to
Wi-Fi network
The password for the Wi-Fi
network was entered
incorrectly.
Delete your home Wi-Fi network and begin the
registration process again.
Mobile data for your smartphone
is turned on.
Turn off the
Mobile data
on your smartphone
before registering the appliance.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the appliance is too far from the router, the
signal may be weak and the connection may not
be configured correctly. Move the router closer
to the appliance or purchase and install a Wi-Fi
repeater.
