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IP8820 Broadworks IP Phone

User

Guide

Dec.

‘08

5.8.

Enabling Speed Number Dialing ................................................................................................ 19

5.9.

Key Tone..................................................................................................................................... 20

5.10.

Language Setting........................................................................................................................ 20

Appendix A Dial Pad Character Set ...........................................................................21

Appendix B Time Zones..............................................................................................22

Summary of Contents for IP8820

Page 1: ...LGN8820 1002SBUG 01 00 Dec 08 IP8820 IP Phone User Guide for Broadworks Please read this guide carefully before operating your set Retain this guide for future reference ...

Page 2: ... receiver is connected If problems persist consult the dealer or an experienced radio TV technician for help Canadian Compliance statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada This device complies with Class B limits of Industry Canada Operation is subject to the following two conditions 1 Thi...

Page 3: ...foot traffic or heavy objects Also do not locate cables between the desktop and walls where they may be crushed damaging the insulation Check the cables regularly and if damage is noted disconnect your phone Contact your local representative for a replacement Should liquid spill on the phone disconnect the unit from power and the network Do not use during lightning storms Lightning presents a pote...

Page 4: ...13 Muting a Call 8 3 14 Accessing Your Voice Mail 8 3 15 DSS BLF Coverage 8 3 16 Hotline Warm Line 9 4 Advanced Services and the IP8820 Phone LCD Menu 10 4 1 Using the Call Logs Menu 10 4 2 Using the Phone Book Menu 10 4 3 Private Hold 12 4 4 Barge in 12 5 Setting Your Preferences 13 5 1 LCD Contrast 13 5 2 Ring Setting 13 5 2 1 Setting the Ring Type 13 5 2 2 Setting Line Ring Type and Delay 14 5 ...

Page 5: ...IP8820 Broadworks IP Phone User Guide iv Dec 08 5 8 Enabling Speed Number Dialing 19 5 9 Key Tone 20 5 10 Language Setting 20 Appendix A Dial Pad Character Set 21 Appendix B Time Zones 22 ...

Page 6: ...odes Refer to your system administrator for further information The IP8820 Phone has fixed feature buttons soft feature keys flexible buttons that are configurable and dial pad buttons as shown in the figure below The twelve 12 flexible buttons access lines and features based on the IP Phone configuration Flexible buttons assigned for line access called line buttons represent a telephone line or a...

Page 7: ...g call first rings the LED color is orange otherwise the LED color will be green Flexible buttons not assigned for line access may access features such as Speed dial Redial and others Refer to section 5 5 and your system administrator for further information The figure below shows other major components of IP8820 Phone These components include Handset Speaker and microphone Message Wait Indicator ...

Page 8: ...tely for connection to power The handset connects to the base with the supplied standard handset coiled cord Use the chart below to make connections to the IP Phone 1 LAN Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable 2 PC Connect the IP Phone PC port to your desktop PC with an RJ 45 terminated UTP 5 cable 3 Power If the LAN port supports PoE IEEE 802 3af compliant ...

Page 9: ...r for processing To send the digits immediately press the button to indicate dialing is complete and then the IP Phone sends the number to the call server To place a call o Lift the handset You may press the speakerphone button or line button to activate the speakerphone To use a headset press the headset button o Dial the destination number After a short delay the IP Phone sends the number or dia...

Page 10: ...ey The active call status changes to hold and you receive dial tone o Dial the number you wish to receive the transfer o Await answer and announce the transfer o To complete the transfer hang up the handset To cancel a transfer for example the second party does not answer or is busy o Press the EndCall softkey 3 5 Using Blind Call Transfer You can transfer an active call to another extension witho...

Page 11: ... Conference The IP Phone has a 3 Party Conference feature that lets you converse with two other parties simultaneously To set up a conference o Place first call as normal o Press the Conferen softkey The call status changes to hold and you receive dial tone o Dial the number you want to join the conference o When the party answers press the Join softkey to establish the conference To end your conf...

Page 12: ...20 Phone incorporates a Phone Book with up to 100 records Refer to section 4 2 for information on use of the Phone Book Each record includes a name contact information and a Speed number 00 to 99 When you dial a Speed number the IP Phone initiates a call to the contact Speed number dialing must be enabled Refer to your system administrator for further information To place a call using a Speed numb...

Page 13: ... Attendant or Secretarial answering position The specific needs for these users are Direct Station Selection DSS one touch calling and transfers to extensions Busy Lamp Field BLF visual status indication of covered lines Coverage the ability to pick up calls ringing at those extensions The DSS line in the IP Phone uses the shared line assignment in the call server Operation of the DSS BLF Coverage...

Page 14: ...ered line Slow blinking red Remote call hold 3 16 Hotline Warm Line With Hotline Warm Line operation configured the IP Phone automatically calls the defined destination when you take the handset off hook or press the speaker button The call initiates immediately Hotline or after a delay of up to 10 seconds Warm Line The later permits you the time to access another feature or line as needed Note th...

Page 15: ...o access the Call Logs menu o While in an idle state press the Up navigation or Call Log flexible button The Call Log menu displays with several choices missed outgoing and incoming o Use the Previous Next softkeys to select the desired log and press the OK softkey or dial the digit in front of the desired selection o The log will display information on the calls along with the received caller id ...

Page 16: ...ed above o Use the Previous Next softkeys to display the desired record or dial the digit preceding the desired record o Press the right navigation button to display the Edit softkey o Select the Edit softkey o Edit the name contact information ring type and speed number for the record selecting the OK softkey for each entry Use the Mode softkey to enter characters Refer to Appendix A Dial Pad Cha...

Page 17: ...pad digits and characters o Select the OK softkey to view the search results 4 3 Private Hold Your Call Server may provide private hold If available a call on a shared line can be placed on hold and others cannot access the call To place an active shared line call on private hold o Press the right navigation button to display the PrivHold selection o Press the PrivHold softkey 4 4 Barge in Your Ca...

Page 18: ... Move to another parameter with the navigation buttons and continue the session or press the Setting button to exit the configuration session 5 2 Ring Setting Ring settings determine the ring type tone for the phone You may select one of up to fourteen ring signals Of the fourteen signals nine are stored in permanent memory The remaining five must be downloaded from an external source prior to use...

Page 19: ...ult see section 5 2 1 Of the fourteen tones five are permanently stored in the memory of the phone and the remaining five must be downloaded before use In addition for each line the ring signal can be immediate or delayed The delay is set in 1 second increments from 0 no delay to 10 seconds To set the ring type for a line o Press the Setting button o Dial 3 or move the cursor to 3 Phone Settings u...

Page 20: ...ton to exit the configuration session 5 3 Ringer Off The IP Phone can be programmed not to ring when an incoming call is received To set the Ringer Off parameter o Press the Setting button o Dial 3 or move the cursor to 3 Phone Settings using the Previous Next softkeys and press the OK softkey o Dial 3 or move the cursor to 3 Ringer Off using the Previous Next softkeys and press the OK softkey o P...

Page 21: ...ding Sets the call forwarding configuration 9 Conference Function 1 Initiates a conference call 2 Joins calls in a conference 10 Transfer Function Initiates a call transfer 11 Hold Function Places an active call on hold 12 Do not disturb Toggles the DND on and off 13 Set Ringer Off Toggles the ringer on and off 14 Message Function Views the number of new and old messages stored in the Voice Mail s...

Page 22: ...iguration using the Previous Next softkeys and press the OK softkey o Dial 1 or move the cursor to 1 SNTP Server Address using the Previous Next softkeys and press the OK softkey o Input the SNTP server address using the dial pad and press the OK softkey to save the entry To enter alphanumeric characters select the Mode softkey Refer to Appendix A for the character mapping of dial pad digits o Mov...

Page 23: ...arameter with the navigation buttons and continue the session or press the Setting button to exit the configuration session 5 6 4 Time Format The format of the LCD time display can be set for 12 hour format or 24 hour format In addition the LCD time display can be disabled To set the display format for time o Press the Setting button o Dial 3 or move the cursor to 3 Phone Settings using the Previo...

Page 24: ...nd the password must be entered prior to connecting an outgoing call To activate this feature the LCD password must be set consult your system administrator to set the LCD password To enable disable the Lock Outgoing Call feature o Press the Setting button o Dial 3 or move the cursor to 3 Phone Settings using the Previous Next softkeys and press the OK softkey o Dial 8 or move cursor to 8 Lock Out...

Page 25: ...g the Previous Next softkeys and press the OK softkey o Press the Yes softkey to enable Key Tone or press the No softkey to disable Key Tone o Move to another parameter with the navigation buttons and continue the session or press the Setting button to exit the configuration session 5 10 Language Setting The IP Phone firmware includes an xml file which among other things determines the languages a...

Page 26: ...he table below maps each dial pad digit to characters available Three modes are available dial pad digits upper case letters and lower case letters as shown in the table Dial Pad Mode Digit Upper Case A Lower Case a 1 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l 6 M N O m n o 7 P Q R S p q r s 8 T U V t u v 9 W X Y Z w x y z 0 Space Space ...

Page 27: ...T 03 30 Tehran Iran 44 GMT 04 00 Caracas Venezuela 13 GMT 04 00 Abu Dhabi UAE 45 GMT 04 00 La Paz Bolivia 14 GMT 04 00 Tbilisi Georgia 46 GMT 03 30 New Found land 15 GMT 04 30 Kabul Afghanistan 47 GMT 03 00 Brasilia Brazil 16 GMT 05 00 Islamabad Pakistan 64 GMT 03 00 Buenos Aires Argentina 17 GMT 05 30 New Delhi India 48 GMT 03 00 Georgetown Guyana 18 GMT 06 00 Dhaka Bangladesh 65 GMT 02 00 Inuuk ...

Page 28: ...LGN8820 1002SBUG 01 00 Nov 08 ...

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