1000i Series IP Phone (SMB)
User Guide
Issue 1.0
21
3 Receiving Calls
3.1 Answering a Call While Idle
There are three basic types of incoming calls; internal/external ringing calls, Intercom Voice Announce calls,
and Hold recalls.
Your phone may be assigned Ringing Line Preference; in this case, calls that ring are answered by lifting the
handset. Otherwise, you must press the flashing flexible button. External calls to an iPECS Phone will appear
under the outside line or line group button. For external calls, Delay Ring may be assigned allowing others to
answer the call before the call rings at your phone.
Calls can be forwarded to your phone from another user. If providing call coverage for other users, you may
also receive Station Call Coverage calls.
Calls placed on Hold, including Transfers, parked calls, etc. will recall if left on hold for too long.
ICM Voice Announce calls are answered based on the ICM Signaling mode at the receiving phone; in Hands-
free (HF) mode, after the splash tone and announcement, speak normally into the microphone. In the Privacy
(PV) mode, lift the handset to respond. You can assign the ICM Signaling mode as discussed in User Program
Codes.
The LCD will display the calling number or, if available, the name of the station or outside line, CO Line Name
Display.
To answer a call ringing at your phone:
✓
Lift the handset or press the flashing flexible button (as needed), the call will be connected.
To respond to an Intercom Voice Announce call:
✓
In HF mode, simply speak as normal into the microphone.
✓
In PV mode, lift the handset to respond.
3.2 Responding to a Call While Busy
While you are busy on another call, you may receive a Muted Ring, Camp-On tone, or Voice-Over
announcement. Muted Ring is provided over the speaker of your Phone indicating a Call Waiting. You also
may receive Camp On tones, a burst of tones on top of the existing call, as an indication of another call
waiting.
While busy, certain stations can activate Voice-Over to your phone. In this case, audio is received from both
the active call and the Voice Over announcement at the same time.
Respond to any of these Off-hook Signals in one of several ways; place the existing call on Hold and answer
the new incoming call, activate One-time DND, send a Silent Text Message, or ignore the new call.
Silent Text Message requires the phone be assigned a TEXT MESSAGE button to be sent the text message to
the calling party. You may assign this feature to the flexible buttons on your iPECS Phone.
The Attendant or Secretary may use Intrusion to announce a call while you are busy.