Lexus 2010 RX 350, Warranty And Services Manual, Page: 9 / 82

Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used
to ensure the quality of your vehicle.
This process includes ex tensive
inspections during and after production.
The final inspection takes place at the
selling dealership and includes a
road-test conducted by a trained
Lexus technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conve-
nience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover
the cost of specific repairs beyond
the factory warranty period. They also
cover services such as towing, substi-
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body repairs
If you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan-
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not
covered by any Lexus warranty.
The best way to ensure that your vehicle
is repaired with Genuine Lexus Parts
is to take it to a Lexus dealership. Each
dealership works with selected collision
repair centers that meet Lexus’ strict
requirements for training, equipment,
Other Benefits and Assistance
otheR beneFitS AnD ASSiStAnCe
Amenities
7