Lexus 2010 RX 350, Warranty And Services Manual

Page: 12 / 82

Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National center for dispute
settlement (Ncds)
P.o. Box 457
Mt. clemens, MI 48046
(866) 272-4872
Important:
You must use NCDS prior
to exercising rights or seeking remedies
available to you through a court
action pursuant to the Magnuson-
Moss Warranty Act. In addition, you
must use NCDS if you are required to
do so prior to exercising certain rights
or seeking certain remedies available
under the Lemon Laws of your state.
See the
Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS.
NCDS Arbitration
What is the Dispute Settlement
Program?
This program consists of local profes-
sionals who are trained and experi-
enced in arbitration. The arbitrator(s)
appointed by NCDS will arbitrate
your case by reviewing the facts you
present; having the vehicle inspected,
if necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve your
concerns. The decision maker is an
impartial third party. The decision of
the arbitrator(s) is binding on Lexus
but not on you.
Introduction
10
If You Need AssIstANce
WARRANTY