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Lexmark Z55se, User Manual

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Lexmark Z55se User Manual Download Page 83

83

Troubleshooting

Lexmark Z55

Printer overview

Basic printing

Printing ideas

Maintenance

Troubleshooting

Notices

Index

Using this

Guide...

www.lexmark.com

Solving printer software installation problems

If the printer software does not install properly, a communications error message appears 
when you try to print. You may need to uninstall the printer software, and then reinstall it.

Uninstalling the printer software

1

Insert the printer software CD.

The Lexmark Installer screen appears.

2

Click Uninstall.

3

Follow the instructions on your screen to uninstall the printer software.

4

Restart your computer.

5

Continue with 

Installing the printer software

.

Note: If the installer did not automatically launch, double-click the Install icon to 

launch the installer.

Summary of Contents for Z55se

Page 1: ...Printer overview Using this Guide www lexmark com Basic printing Printing ideas Maintenance Troubleshooting Notices Index Z55 Color Jetprinter Online User s Guide for Mac OS 8 6 to 9 2 ...

Page 2: ...parts of this Online User s Guide Click the arrows at the bottom of the screen to move forward and backward through the pages Searching 1 From the Acrobat Edit menu choose Find 2 In the Find What box type the word or phrase you want to search for 3 Click Find Printing From the Acrobat File menu 1 Choose Page Setup select the Landscape orientation button and then click OK 2 Choose Print specify the...

Page 3: ... overview Printer overview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z55 Using this Guide www lexmark com Understanding the printer software Understanding the printer parts ...

Page 4: ...your document use the Page Setup dialog box and the Print dialog box For more information on which settings to select for your document see Printing ideas When you installed the printer software the Page Setup and Print dialog boxes were set to these default settings Note Your printer has paper type sensing capability that automatically detects most paper types For more information see Using the p...

Page 5: ...dex Lexmark Z55 Using this Guide www lexmark com Page Setup dialog box While the document you want to print is open use the Page Setup dialog box to select settings such as paper size To customize the settings in the Page Setup dialog box 1 From the File menu of your software application choose Page Setup ...

Page 6: ...ick Help When you are finished click Done 3 Click OK to apply the settings and close the Page Setup dialog box From the pop up menu in the upper left choose Select When you want to General Paper Size Choose a paper size or create a custom paper size Scaling Change the scaling value of the document Valid values are between 25 and 400 Orientation Choose between portrait and landscape Watermark Water...

Page 7: ...ces Index Lexmark Z55 Using this Guide www lexmark com Print dialog box While your document is open you can use the Print dialog box to select settings that affect the appearance of your document To customize the settings in the Print dialog box 1 From the software application File menu choose Print ...

Page 8: ... Copies Specify the number of copies to print from 1 to 999 Collated Sort multiple copy jobs Pages Print all of the pages in a document or print a range of pages Wait for pages to dry Add more time between pages as they exit the printer Select this option when you want to keep documents from smearing Revert to Defaults Change your settings back to the original factory settings Status Area See basi...

Page 9: ...the type of paper loaded into the paper tray Automatic Sensing is the default setting At this setting your printer automatically detects some paper types For more information see Using the paper type sensor Layout Booklet Print a booklet Poster Print a poster Pages Sheet Print multiple pages on a single sheet of paper Print Last Page First Print the pages in reverse order so the first page of your...

Page 10: ...he document Background Printing Print in Foreground Print when you have limited system resources Note You cannot use the computer to perform other tasks while printing in the foreground Print in Background Print most documents Background printing is recommended for all jobs unless a problem occurs Note You can use the computer to perform other tasks while printing in the background Print Time Sele...

Page 11: ...When you are finished click Done 4 To save your settings for future print jobs click Save Settings 5 Click Print to apply your settings and print your document Control Panel Use the Control Panel to monitor your printer and printer supplies You can Install cartridges Print a test page Align cartridges Obtain information on ordering supplies Clean print nozzles Obtain software version information S...

Page 12: ...nter overview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z55 Using this Guide www lexmark com Using the Control Panel 1 From the Apple menu choose Control Panels Lexmark Z55 Control Panel ...

Page 13: ...ormation see Replacing the print cartridge Align Cartridges Align the cartridges For more information see Aligning the print cartridges Clean Print Nozzles Improve print quality by cleaning clogged print nozzles For more information see Cleaning the print cartridge nozzles Print Test Page Print a test page to verify your printer is functioning properly Order Supplies Order supplies such as print c...

Page 14: ...lose box in the upper left corner to close the Control Panel Advanced menu Select Printer Select a printer and make it the default printer Find the IP address for the selected printer Add a printer located on a remote subnet You can add a single printer or search the subnet for all available printers View a list of all USB USB print sharing and network printers Network Printer Configuration Config...

Page 15: ...this Guide www lexmark com Understanding the printer parts The table on the next page describes each part Paper support Paper exit tray Front cover Paper guide Power button and Power light Paper feed button and Paper feed light USB cable connector Parallel cable connector for Windows and Linux users only Power supply connector ...

Page 16: ...For more information see Understanding error messages and flashing lights Paper guide Make sure paper feeds correctly into the printer Paper support Keep paper straight in the printer Parallel cable connector Windows Linux users only Connect the printer to the computer with a parallel cable Power button Turn the printer on or off Power light Check the printer status For more information see Unders...

Page 17: ...pe setting in the Print dialog box accordingly To enable the printer to automatically detect the paper type loaded in your printer 1 From the software application File menu choose Print 2 From the pop up menu in the upper left corner choose Paper Type Quality 3 From the Paper Type pop up menu choose Automatic 4 To save the setting for future use click Save Settings 5 Click Print Note Although the ...

Page 18: ...es Index Lexmark Z55 Using this Guide www lexmark com Basic printing is as easy as Step 1 Load the paper Step 2 Customize the printer settings Step 3 Print your document Note For help printing on specialty paper such as photo paper banner paper transparencies or iron on transfers see Printing ideas ...

Page 19: ...paper 1 Make sure the paper support is upright 2 Place the paper against the right side of the paper support with the print side facing you Note A4 paper should extend slightly beyond the top of the paper support and letter size paper should align with the top of the paper support Do not force the paper too far into the printer 3 Squeeze and slide the paper guide to the left edge of the paper For ...

Page 20: ...ettings If you are using plain A4 or letter size paper and you want normal print quality you only need to adjust the paper size printer setting If you are using specialty paper such as photo paper card stock envelopes or banner paper see Printing ideas to customize your printer settings For more information about the different printer settings see Understanding the printer software ...

Page 21: ... Step 3 Print your document After you load the paper and customize the printer settings if necessary you are ready to print 1 From the software application File menu choose Print 2 Click Print Note The paper exit tray holds 50 sheets of paper If you want to print more than 50 sheets make sure you remove the first 50 sheets before you continue printing ...

Page 22: ...inting photos Printing on premium coated paper Printing on both sides of a sheet of paper Printing cards Printing envelopes Printing color images in black and white Printing a booklet Printing labels Printing on custom size paper Printing handouts Printing iron on transfers Printing transparencies Printing your document in reverse order Printing a banner ...

Page 23: ... photo paper and changing your settings This ensures that you do not waste photo paper perfecting the image you would like to print To print on photo cards see Printing cards Step 1 Load the photo paper If your photo paper came with instructions read them carefully Make sure your paper is not used or damaged Make sure the glossy or coated side is facing you Load the paper against the right side of...

Page 24: ... pop up menu choose the paper size for your photo To choose a custom paper size see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper type print quality and color setting a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c If Automatic is selected in the Paper Type pop up cont...

Page 25: ...nts but may take longer to print e From the pop up menu in the upper left corner choose Color f Select Built In Color Matching g From the Document Color pop up menu choose Natural Color h From the Halftone pop up menu select Airbrush Step 3 Print your photos Click Print Note To prevent smearing remove each photo as it exits the printer and let it dry before stacking You can also use the Wait for p...

Page 26: ...emium coated paper depending on the thickness of the paper Step 1 Load the premium coated paper If your paper came with instructions read them carefully Make sure your paper is not used or damaged Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the l...

Page 27: ...e pop up menu choose the paper size for your document To choose a custom paper size see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper type and print quality a From the software application File menu choose Print b From the pop up menu in the upper left corner choose Paper Type Quality c If you have chosen Automatic continue with the next step ...

Page 28: ... Guide www lexmark com Note Higher print quality settings result in better quality documents but may take longer to print Step 3 Print your document Click Print Note The paper exit tray holds up to 50 sheets of premium paper To print more than 50 pages remove the first 50 sheets from the paper exit tray and then continue printing ...

Page 29: ... paper For the best print quality use thick paper Step 1 Load the paper Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left edge of the paper Step 2 Customize the print settings 1 From the software application File menu choose Page Setup 2 From ...

Page 30: ... Print 6 From the pop up menu in the upper left corner choose Layout 7 Select Print on Both Sides 8 Select the graphic for the binding edge Top Flip or Side Flip for your document If you select Top Flip the pages of your document turn like the pages of a legal pad If you select Side Flip the pages of your document turn like the pages of a magazine 9 Continue with the next step to print your docume...

Page 31: ...cument 1 Click Print The odd numbered pages print and then your printer software prompts you to reload the paper 2 Remove the stack of paper from the paper exit tray 3 Load the stack of paper and reloading instruction page with the printed side facing away from you and the arrows pointing down into the paper support as shown 4 Click Continue The even numbered pages print ...

Page 32: ...ds or postcards into the paper support depending on the thickness of the cards Step 1 Load the cards If your cards came with instructions read them carefully Make sure your cards are not used or damaged Make sure the print side is facing you Load the cards vertically against the right side of the paper support Note Do not push the cards too far into the printer Squeeze and slide the paper guide to...

Page 33: ...om the Paper Size pop up menu choose the card size for your document To select a custom size paper see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a print quality and paper type a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c Choose Better or Best for photo and greeting card...

Page 34: ... are printing photo cards continue with the next step to print your cards For more information see Using the paper type sensor If you are printing other types of cards or have not chosen Automatic select Plain for the paper type Step 3 Print your cards Click Print Note You can use the Wait for pages to dry function or remove each card as it exits the printer and let it dry before stacking ...

Page 35: ...he envelopes Note Do not use envelopes with holes windows deep embossing metal clasps string ties or metal folding bars Make sure your envelopes are not used or damaged Make sure the print side is facing you Make sure the stamp location is in the upper left corner Load the envelopes vertically against the right side of the paper support Note Do not push the envelopes too far into the printer Squee...

Page 36: ...r Size pop up menu choose the appropriate envelope size To select a custom envelope size see Printing on custom size paper c Choose Landscape orientation Note Many software applications are designed to override the envelope settings in Page Setup Make sure Landscape orientation is also selected in your software application d Click OK 2 Choose a paper type and print quality a From the software appl...

Page 37: ...sing this Guide www lexmark com d From the paper type pop up menu choose Plain if the paper type is not set to Automatic Step 3 Print your envelopes Click Print Note The paper exit tray holds up to 10 envelopes To print more than 10 envelopes remove the first 10 envelopes from the paper exit tray before the others print ...

Page 38: ... white You can print color images in black ink You can load up to 10 photo cards into the printer Step 1 Load the paper Make sure your paper is not used or damaged Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left edge of the paper ...

Page 39: ... Select Built In Color Matching 4 From the Document Color pop up menu choose Black Only 5 Continue customizing your document following the steps in Basic printing or Printing ideas or continue with the next step Step 3 Print your document Click Print Note The paper exit tray holds up to 50 sheets of paper or 10 photo cards To print more than 50 sheets of paper remove the first 50 sheets from the p...

Page 40: ...nd bundle your document to make a booklet You can load up to 100 sheets of paper in the paper support depending on the thickness of the paper Step 1 Load the paper Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left edge of the paper ...

Page 41: ... U S Letter or Statement c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper type and print quality a From the software application File menu choose Print b From the pop up menu in the upper left corner choose Paper Type Quality c Select the print quality for your document following the steps in Basic printing or Printing ideas d If you have chosen Automatic from Tray 1 Front co...

Page 42: ...t are folded in half and stacked before binding When printing with thick paper select a smaller number of sheets to bundle for easier binding Step 3 Print your booklet 1 Click Print After the first half of your booklet prints your printer software prompts you to reload the paper 2 Remove the stack from the paper exit tray 3 Load the stack of paper and the reloading instruction page with the printe...

Page 43: ...ur document prints stack and bind your booklet 1 Remove the first bundle from the paper exit tray fold it in half and then set it aside 2 Remove the next bundle fold it in half and then stack it on top of the first bundle 3 Continue to stack the bundles on top of each other until your booklet is complete 4 Bind the bundles to complete your booklet Five bundles stacked to form a booklet ...

Page 44: ...bels designed for inkjet printers If your labels came with instructions read them carefully Make sure your labels are not used or damaged Do not print within 1 mm 0 04 in of the edge of a label Make sure there are no missing or curled labels Make sure the print side is facing you Load the labels vertically against the right side of the paper support Note Do not push the label sheets too far into t...

Page 45: ...on a From the software application File menu choose Page Setup b From the Paper Size area choose A4 or U S Letter c Choose Portrait or Landscape orientation d Click OK 2 Choose a print quality and paper type a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c From the Print Quality area select Normal Note Higher print quality ...

Page 46: ...he Paper Type pop up menu continue with the next step to print your labels For more information see Using the paper type sensor If you have not chosen Automatic select Plain for the paper type Step 3 Print your labels Click Print Note The paper exit tray holds up to 10 sheets of labels To print more than 10 sheets remove the first 10 sheets from the paper exit tray before the others print ...

Page 47: ...g on the thickness of the paper Step 1 Load the custom size paper Make sure your paper is not used or damaged Make sure the paper size fits within these dimensions Width 76 to 216 mm 3 to 8 5 in Height 127 to 355 6 mm 5 to 14 in Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze an...

Page 48: ...Size pop up menu choose Edit Custom Paper Sizes and then click New c From the Units pop up menu choose Millimeters mm or Inches in and then type the dimensions for your custom paper size d From the Kind pop up menu choose U S Letter Envelope or Card and then type a unique name for your custom paper size in the Paper Size Name box e Click Save and then click Done f Click OK on the Page Setup dialog...

Page 49: ...er overview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z55 Using this Guide www lexmark com Step 3 Print your document 1 From the software application File menu choose Print 2 Click Print ...

Page 50: ... a single sheet of paper You can load up to 100 sheets of paper depending on the thickness of the paper Step 1 Load the paper If your paper came with instructions read them carefully Make sure your paper is not used or damaged Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze and ...

Page 51: ...per size and orientation a From the software application File menu choose Page Setup b From the Paper Size pop up menu choose a paper size c Choose Portrait or Landscape orientation and then click OK 2 Choose a print quality and paper type a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c Select a paper type for your documen...

Page 52: ...ed page will look h Select Print Borders to print a border around each page image If you are printing your handouts on one side of the paper continue with the next step to print your handouts To print your handout on both sides of the paper 1 Select Print on Both Sides 2 Select a graphic for the binding edge Top or Side Flip If you select Top Flip the pages of your handouts turn like the pages of ...

Page 53: ...outs to print on one side of each page you are finished If you formatted your handouts to print on both sides of each page continue with the next step 2 After the first half of your handouts print your printer software prompts you to reload the paper Load the paper and the reloading instruction page with the printed side facing away from you and the arrows pointing down into the paper support as s...

Page 54: ...ensures you do not waste iron on transfers perfecting the image you would like to print When the image prints to your satisfaction load the iron on transfers Step 1 Load the iron on transfers If your transfers came with instructions read them carefully Make sure your transfers are not used or damaged Make sure the print blank side is facing you Load the iron on transfers vertically against the rig...

Page 55: ...inter software 1 Choose a paper size a From the software application File menu choose Page Setup b From the Paper Size pop up menu choose A4 or U S Letter c Click OK 2 Choose a paper type and print quality a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c From the Paper Type pop up menu choose Iron On Transfer d Select Norma...

Page 56: ...oubleshooting Notices Index Lexmark Z55 Using this Guide www lexmark com Step 3 Print your iron on transfers Click Print Note To prevent smudging remove each iron on transfer as it exits the printer and let it dry before stacking You can also use the Wait for pages to dry function ...

Page 57: ...g sheets make sure you separate the paper from the transparencies before you load them Make sure your transparencies are not used or damaged If your transparencies came with instructions read them carefully Make sure the rough print side of the transparencies is facing you If the transparencies have a removable strip make sure each strip faces away from you and down Load the transparencies vertica...

Page 58: ...or U S Letter c Click OK 2 Choose a paper type and print quality a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c Click Normal or Better for the print quality Note Higher print quality settings result in better quality documents but may take longer to print d If you have chosen Automatic from the Paper Type menu continue wi...

Page 59: ...Index Lexmark Z55 Using this Guide www lexmark com Step 3 Print your transparencies Click Print Note To prevent smudging remove each transparency as it exits the printer and let it dry before stacking You can also use the Wait for pages to dry function Transparencies may require up to 15 minutes to dry ...

Page 60: ... vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left edge of the paper Step 2 Customize the print settings For help see Understanding the printer software 1 Choose a paper size and orientation a From the software application File menu choose Page Setup b From the Paper Size pop up menu choose the p...

Page 61: ...print quality d If you have chosen Automatic from the Paper Type pop up menu continue with the next step For more information see Using the paper type sensor If Automatic is not chosen select the paper type for your document and then continue with the next step 3 From the pop up menu in the upper left choose Layout 4 Select Print Last Page First Step 3 Print your document Click Print Note The pape...

Page 62: ...ng Notices Index Lexmark Z55 Using this Guide www lexmark com Printing a banner Note Some software applications and some operating systems do not support banner printing Step 1 Load the banner paper Make sure your banner paper is not used or damaged 1 Remove any paper from the paper support ...

Page 63: ... your thumbs on the front of the paper support wrap your hands around the sides of the paper support 3 With your hands in the position described in step 2 use your thumbs to push the paper support away from you and then lift it out of the printer as shown 4 Tear off enough pages for the banner including one extra sheet and then place them behind the printer ...

Page 64: ...is Guide www lexmark com 5 Load the unattached leading edge of the first page into the printer with the right side against the paper support Note Forcing the paper too far into the printer may cause a paper jam For help see Clearing paper misfeeds or jams 6 Squeeze and slide the paper guide to the left edge of the banner paper ...

Page 65: ... Note If you do not choose the correct paper size the banner paper may cause a paper jam For help see Clearing paper misfeeds or jams c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper type and print quality a From the software application File menu choose Print b From the pop up menu in the upper left corner choose Paper Type Quality c Select Normal print quality from the pape...

Page 66: ... feed any extra paper through the printer b Pick up the paper support with the front facing you The front of the paper support is the side with the ridges c With your thumbs on the front of the paper support and your hands wrapped around the sides of the paper support firmly flex the paper support by pushing your thumbs away from you and insert the paper support into the printer as shown Tear the ...

Page 67: ...ce Troubleshooting Notices Index Lexmark Z55 Using this Guide www lexmark com Replacing the print cartridge Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridges Ordering supplies ...

Page 68: ...rk Z55 Using this Guide www lexmark com Replacing the print cartridge Before you install a new or replacement print cartridge remove the used one Removing the used cartridge 1 Make sure the power light is on 2 Raise the front cover The cartridge carrier moves to the loading position unless the printer is busy ...

Page 69: ...g Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z55 Using this Guide www lexmark com 3 Store it in an airtight container or dispose of it properly a b Press the cartridge carrier tab to open the carrier lid Remove the cartridge ...

Page 70: ...lling a cartridge For best results use Lexmark supplies Refilling print cartridges can affect print quality and cause damage to the printer 1 If you are installing a new cartridge remove the sticker and transparent tape from the back and bottom of the cartridge Warning Do not touch or remove the gold contact areas on the back and bottom of the cartridge ...

Page 71: ...rk Z55 Using this Guide www lexmark com 2 Insert the color print cartridge into the right carrier Insert the black cartridge into the left carrier 3 Close the front cover Note The front cover must be closed to start a new print job b Close the carrier lid completely a Insert the cartridge into the carrier SNAP ...

Page 72: ...Panels 2 Choose the Lexmark Z55 Control Panel 3 Click the Install Change Cartridge button 4 Choose the type of cartridge you installed 5 Important For correct ink levels specify whether the cartridge is a New Cartridge or an Old Cartridge Note If an old cartridge is incorrectly identified as New Cartridge in the Control Panel ink levels in the Control Panel may be incorrect 6 Click OK 7 Choose to ...

Page 73: ...talling or replacing a cartridge However you may also need to align cartridges when Characters are improperly formed or are misaligned at the left margin Vertical straight lines are wavy To align the cartridges 1 Load plain paper For help see Load the paper 2 From the Apple menu choose Control Panels 3 Choose the Lexmark Z55 Control Panel 4 From the Cartridges tab click Align Cartridges The Cartri...

Page 74: ...choose Manual Alignment you must select the best alignment values from the printed page a If you chose to manually align the cartridges find the number under the darkest arrow for each alignment group b Use the arrows in the Align Cartridges dialog box to select the number that matches the darkest arrow on the printed page for each alignment group and then click OK If the alignment page does not p...

Page 75: ... tab click Clean Print Nozzles A nozzle page prints forcing ink through the nozzles to clean any that are clogged 4 Print your document again to verify your print quality has improved 5 To further improve print quality try Wiping the print cartridge nozzles and contacts and then print your document again If the print quality has not improved try Cleaning the print cartridge nozzles up to two more ...

Page 76: ...nozzles or contacts 1 Remove the print cartridge For help see Replacing the print cartridge 2 Dampen a clean lint free cloth with water 3 Allow the nozzles and contacts to dry completely 4 Reinstall the print cartridges and then print your document again Hold the cloth against the nozzles for about three seconds Gently blot and wipe in one direction Use another clean section of cloth Hold the damp...

Page 77: ...hooting Notices Index Lexmark Z55 Using this Guide www lexmark com 5 If the print quality has not improved try Cleaning the print cartridge nozzles up to two more times 6 If print quality is still unsatisfactory replace your print cartridges For help see Replacing the print cartridge ...

Page 78: ...ckaging until you are ready to install it Do not remove a cartridge from the printer except to replace it clean it or store it in an airtight container The cartridge will not print correctly if left exposed for an extended period of time Lexmark s printer warranty does not cover repair of failures or damage caused by a refilled cartridge Lexmark does not recommend use of refilled cartridges Refill...

Page 79: ...eshooting Notices Index Lexmark Z55 Using this Guide www lexmark com Ordering supplies To order supplies or locate a dealer near you contact the Lexmark Web site at www lexmark com Item Part number Color cartridge 83 or 88 Black cartridge 82 USB cable 12A2405 Parallel cable 1329605 ...

Page 80: ... general printing problems Solving printer software installation problems Solving network printing problems Understanding error messages and flashing lights Resolving unsuccessful or slow printing Recovering when your computer stops responding Clearing paper misfeeds or jams Improving print quality Solving specialty paper problems Alignment page does not print ...

Page 81: ...s connected to the network your Lexmark adapter is on and all indicator lights are on For more information refer to the adapter documentation No printer lights are blinking For help see Understanding error messages and flashing lights The USB cable is securely attached to your printer and to your computer or Lexmark adapter The printer software is installed correctly a From the Apple menu choose C...

Page 82: ...ter is connected directly to your computer a network connection or through a Lexmark adapter After you check all of the previous items try Printing a test page Printing a test page 1 From the Apple menu choose Control Panels 2 Choose the Lexmark Z55 Control Panel 3 From the Cartridges tab click Print Test Page to make sure the printer is functioning properly If a test page prints the printer is wo...

Page 83: ...sage appears when you try to print You may need to uninstall the printer software and then reinstall it Uninstalling the printer software 1 Insert the printer software CD The Lexmark Installer screen appears 2 Click Uninstall 3 Follow the instructions on your screen to uninstall the printer software 4 Restart your computer 5 Continue with Installing the printer software Note If the installer did n...

Page 84: ...r to the documentation that came with your adapter Using the CD that came with your printer 1 Close all open software applications 2 When your desktop appears insert the printer software CD The Lexmark Installer screen appears 3 Click Install and Agree 4 Choose the country or region closest to you and then click Continue Note If the Printer Selection or the New Network Printer Found dialog box app...

Page 85: ... to complete printer software installation An alignment page prints If the alignment page does not print make sure you installed the cartridges correctly For help see Installing a cartridge If the paper is jammed make sure you follow the instructions on the error message that is displayed For help see Clearing paper misfeeds or jams Note A printer icon is automatically created on your desktop ...

Page 86: ...m select the appropriate driver for your operating system 3 Click the binhex hqx file to download and install 4 Use Stuffit Expander to expand the file on your desktop 5 Double click the Lexmark Z55 Installer 6 Follow the instructions on your screen to install the printer software Note If either the Printer Selection or the New Network Printer Found dialog box appears follow the instructions displ...

Page 87: ...et up your network printer Your printer is listed as unconfigured in the Network Printer Configuration Dialog or in the Printer Selection dialog Your printer is on a remote subnet If one or more of the conditions above applies to your network printer continue with Entering an IP address If none of these conditions apply continue with Troubleshooting your network printer Entering an IP address To e...

Page 88: ...e Enter an available IP address for the selected printer For help selecting an IP address refer to the documentation you used to set up your network or contact your network administrator Add Remote Expand the printer list to include printers on a remote subnet If you choose Add Single Printer enter the IP address for the printer you want to add If you choose Search Subnet enter the IP address of t...

Page 89: ...to a working network connection 2 If you are using a Lexmark adapter make sure all of the indicator lights are on For help locating these lights refer to the adapter documentation 3 Make sure the printer software is installed correctly a From the Apple menu choose Control Panels b If a Control Panel for your printer does not appear install the printer software For help see Installing the printer s...

Page 90: ...s on your printer For information about lights on a Lexmark adapter refer to the adapter documentation Paper Jam message When you have a paper jam the paper feed light blinks and an error message appears on your screen For help clearing a paper jam see Clearing paper misfeeds or jams Ink Low message A print cartridge is running out of ink To order a new cartridge or locate a dealer near you contac...

Page 91: ...er is out of paper 1 Load paper For help see Load the paper 2 Press the paper feed button If the printer has a paper jam see Clearing paper misfeeds or jams Power light is blinking The print cartridge carrier is stalled 1 Check your computer screen for error messages 2 Turn the printer off 3 Wait a few seconds and then turn the printer back on For more help see Clearing paper misfeeds or jams ...

Page 92: ...is Guide www lexmark com Resolving unsuccessful or slow printing For help first see Solving general printing problems If there is still a problem click the topic that best describes it Printer is plugged in but does not print Printer ejects a blank page after appearing to print Test page does not print Printer prints very slowly ...

Page 93: ...rectly and not pushed too far into the printer For help see Basic printing If the paper is jammed see Clearing paper misfeeds or jams The printer is not being held or paused To check the printer status a From your desktop double click the Lexmark Z55 printer icon b Make sure the Hold button is not selected The printer is set as the default printer To set the printer as the default a From your desk...

Page 94: ...hen If the paper is jammed see Clearing paper misfeeds or jams Make sure the printer is not being held or paused To check the printer status a From your desktop double click the Lexmark Z55 printer icon b Make sure the Hold button is not selected c Try printing your test page again If it still does not print see Resolving unsuccessful or slow printing Solving printer software installation problems...

Page 95: ... prints very slowly Close any software applications not in use Check the document you are printing Photos and graphics may take longer to print than regular text Documents that are large or that contain background images may also take longer to print Check the printer to see if another document is being printed Print jobs are printed in the order the printer receives them If other documents were s...

Page 96: ...tempt to start printing the job that was in the queue before the computer locked up This could cause your system to lock up again One way to recover from this problem is to 1 Disconnect the printer cable from your computer 2 Restart your computer 3 Delete the print job a From your desktop double click the Lexmark Z55 printer icon b Highlight your print job c Click the Trash button 4 Plug the print...

Page 97: ... com 3 Continue to hold the Shift key until you see the Mac OS screen and the words Extensions Off 4 Release the Shift key 5 Locate the Lexmark Z55 printer icon on your desktop The inactive printer spooler has an X over it 6 Double click the Lexmark Z55 printer icon 7 Drag your print jobs to the trash can 8 Restart the computer to enable extensions ...

Page 98: ...deas Maintenance Troubleshooting Notices Index Using this Guide www lexmark com Clearing paper misfeeds or jams Click the topic that best describes your problem Paper misfeeds or multiple sheets feed Printer has a paper jam Printer does not feed envelopes or specialty paper ...

Page 99: ...n the weight of the paper you can load up to 100 sheets of plain paper 10 transparencies or labels and 10 envelopes or cards You do not force the paper too far into the printer For example A4 paper should extend slightly beyond the top of the paper support and letter size paper should align with the top of the paper support The paper guide is against the left edge of the paper The paper guide does...

Page 100: ...per For help see Printing ideas You select the appropriate envelope or specialty paper size in the Page Setup dialog box and the appropriate paper type in the Print dialog box You are using a specialty paper or envelope size supported by your printer Your software application is designed to print envelopes For help check your software application documentation The envelope or specialty paper is no...

Page 101: ... 2 Turn the printer back on 3 If the printer does not automatically eject the page a Turn the printer off b Pull firmly on the paper to remove it If you cannot reach the paper raise the front cover pull the paper out and then close the front cover c Turn the printer on Note Do not force the paper too far into the printer For example A4 paper should extend slightly beyond the top of the paper suppo...

Page 102: ...he nozzles Click one of the topics below for more information on how you can improve print quality Print is too dark or smudged Printed characters are improperly formed or misaligned Vertical straight lines are not smooth Colors on the printout differ from the colors on the screen Print smears on the page Colors on the printout are faded Printed pages have alternating bands of light and dark print...

Page 103: ...he Wait for pages to dry function Make sure the paper type and paper size settings in the printer software match the paper loaded in the printer For help see Understanding the printer software Change the print quality setting to Quick Print Try Cleaning the print cartridge nozzles Vertical straight lines are not smooth To improve the print quality of vertical straight lines in tables borders and g...

Page 104: ...cking Try Cleaning the print cartridge nozzles Printed pages have alternating bands of light and dark print intermittent printing Select the Better or Best print quality Print the document in the foreground rather than in the background For help see Print in Foreground If your printer is connected to your computer through a hub or peripheral device such as a scanner or fax machine connect the prin...

Page 105: ...the edges Like other printers your printer cannot print on the extreme edges of a page Margin Minimum setting Left and right 6 35 mm 0 25 in for U S Letter U S Legal Banner Letter and custom paper sizes 3 175 mm 0 125 in for envelopes 3 37 mm 0 13 in for most paper sizes Top 1 7 mm 0 067 in Bottom 12 7 mm 0 5 in for black print jobs 19 mm 0 75 in recommended for color print jobs ...

Page 106: ...ide www lexmark com Printed characters are improperly formed or misaligned Cancel all print jobs and print your job again To cancel all print jobs a From your desktop double click the Lexmark Z55 printer icon b Highlight each print job c Click the Trash button Try Aligning the print cartridges Try Cleaning the print cartridge nozzles ...

Page 107: ...nk differently and prints with color variations For ColorSync color matching select a profile and rendering intent 1 From the software application File menu choose Print 2 From the pop up menu in the upper left corner choose Color 3 Select ColorSync Color Matching 4 Select a printer profile and a rendering intent Select Natural Color as the document color 1 From the software application File menu ...

Page 108: ...ry the suggestions listed in the section Colors on the printout differ from the colors on the screen If the colors still seem faded try Cleaning the print cartridge nozzles Characters are missing or unexpected Try Cleaning the print cartridge nozzles Photos do not print as expected To improve the quality of printed photos Select a higher print quality Select photo paper as the paper type ...

Page 109: ... print side facing you and selected the appropriate settings in the printer software For help see Printing photos or Printing transparencies Try the Wait for pages to dry function Remove each page as it exits the printer and let it dry completely before stacking Transparencies or photos contain white lines Make sure you loaded the paper correctly with print side facing you and selected the appropr...

Page 110: ...removed the transparent tape and sticker from the back and bottom of the print cartridges You installed the cartridges correctly For help see Installing a cartridge You loaded the paper correctly and did not push the paper too far into the printer For help see Basic printing If you are connected to a network with a Lexmark adapter the indicator lights are on For more information see the adapter do...

Page 111: ...r overview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z55 Using this Guide www lexmark com This section contains information regarding legal notices Edition notice Trademarks Warning ...

Page 112: ...this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments about this publication may be addressed to Lexmark International Inc Departmen...

Page 113: ...may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Copyright 2002 Lexmark International Inc All rights reserved UNITED ...

Page 114: ... Z55 Using this Guide www lexmark com Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Color Jetprinter is a trademark of Lexmark International Inc Other trademarks are the property of their respective owners ...

Page 115: ...verview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z55 Using this Guide www lexmark com Warning Warning A warning identifies something that might damage your printer hardware or software ...

Page 116: ...rmed 106 cleaning print cartridge nozzles 75 coated paper 23 color cartridge part number 79 computer locks up 96 conserving color ink 38 contacts wiping 76 Control Panel 11 custom size paper 47 customizing settings banners 65 booklets 41 cards 33 coated paper 24 custom size paper 48 duplexing 29 envelopes 36 foils 58 glossy paper 24 greeting cards 33 handouts 51 index cards 33 iron on transfers 55...

Page 117: ...g print quality 102 index cards 32 Ink Low message 90 installing print cartridges 70 printer software 84 intermittent printing 104 iron on transfers 54 L labels 44 last page first printing 60 lights paper feed 91 power 91 loading banner paper 62 booklet 40 cards 32 coated paper 23 custom size paper 47 duplexing 29 envelopes 35 foils 57 glossy paper 23 greeting cards 32 handouts 50 index cards 32 i...

Page 118: ...sor 17 Paper Type Quality options 9 parallel cable ordering 79 part numbers black cartridge 79 color cartridge 79 parallel cable 79 power supply 79 USB cable 79 photo cards 32 photo paper 23 pop up menus Color 10 Kind 48 Paper Size 65 Paper Type Quality 9 Units 48 Watermark 6 postcards 32 power button 16 power light 16 power supply connector 16 premium paper 26 print cartridge aligning 73 cleaning...

Page 119: ...outs on both sides of paper 29 on custom size paper 47 on premium paper 26 photo cards 32 photos 23 test page 82 transparencies 57 t shirt transfers 54 with less ink 110 printing problems blank pages 95 computer stops responding 96 error messages 90 flashing lights 90 general 81 network 87 paper feeding 98 paper jams 101 print quality 102 software 83 specialty paper 109 unsuccessful or slow printi...

Page 120: ...ox 7 understanding 4 uninstalling 83 specialty paper solving problems with 109 supplies ordering 79 T test page does not print 94 printing 82 trademarks 114 transfers iron on 54 transparencies 57 troubleshooting alignment page 110 blank pages 95 computer stops responding 96 error messages 90 flashing lights 90 general printing problems 81 improving print quality 102 margins 105 network printing 87...

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