Lexmark MX71 series Page 144 Service Manual Download

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System software error service check

There are different types of 900.xx errors that can occur. There may be a communication problem (bad cable, network

connection, and so on) software issue, or a hardware problem with the controller board, or ISP (internal solutions port).

The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.

Use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that

information in the event you need to contact your next level of support.

Note: Before troubleshooting, determine the operating system used when the error occurred. If possible determine

whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark

Solutions applications are installed on the device.

Action

Yes

Step 1
POR the printer.

Does the error remain?

Go to step 2.

The problem is solved.

Step 2

Write down the exact 900.xx error code displayed on the device.

Turn off the printer.

Clear the print queues.

Disconnect all communication cables, and remove all memory

options.

Remove any installed ISP.

POR the printer into the Diagnostics menu.

Does the error remain during startup?

Go to step 3.

Go to step 6.

Step 3
Check all the cables connected to the controller board for proper

connectivity.

Are the cables properly connected?

Go to step 5.

Go to step 4.

Step 4

Properly connect the cables to the controller board.

POR the printer into the Diagnostics menu.

Does the error remain during startup?

Go to step 5.

Go to step 6.

Step 5

Replace the controller board.

POR the printer.

Does the error remain during startup?
Note: If an error different from the original 900.xx is displayed, consult

the service check for that error.

Go to step 31.

The problem is solved.

7463

Diagnostic information

142

Summary of Contents for MX71 series

Page 1: ...Lexmark MX81x MX71x MFP Machine Type 7463 03x 23x 43x 63x 83x x96 Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index ...

Page 2: ...October 18 2012 www lexmark com ...

Page 3: ......

Page 4: ... to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the ma...

Page 5: ...uired for service 33 Diagnostic information 35 Troubleshooting overview 35 Performing the initial troubleshooting check 35 Error code number key 36 Power on Reset POR sequence 36 Using Safe Mode 37 Fixing print quality issues 37 Initial print quality check 38 Fixing base printer print quality issues 38 Gray background on prints 38 Horizontal voids appear on prints 39 Print irregularities 40 Printe...

Page 6: ... 67 Sensor fuser exit late arriving jam service check 68 Sensor narrow media late arriving jam service check 69 Sensor narrow media static jam service check 70 Sensor fuser exit miscellaneous jam service check 71 Fuser ID chip control jam service check 71 203 paper jams 72 Upper redrive motor control jam service check 73 230 paper jams 73 Sensor duplex path static jam service check 76 Sensor duple...

Page 7: ...ck 115 HVPS cooling fan service check 116 Miscellaneous cooling fan service check 116 ADF and scanner errors 117 ADF and scanner error messages 280 295 20 117 ADF cover open jam 118 Sensor ADF pick static jam 118 Sensor ADF pick never arriving or late arriving jam service check 119 Sensor ADF pick late leaving or not cleared jam service check 120 Sensor ADF 1st scan static jam service check 122 Se...

Page 8: ...CIT lift drive motor failure service check 155 HCIT lift plate failure service check 157 HCIT transport motor failure service check 159 Mailbox failure service check 161 Input output option paper jam errors 162 Input option jam error messages 242 245 99 162 250 550 sheet media tray option jam service check 174 HCIT jam service check 176 HCIT source jam service check 178 4xx error messages 400 499 ...

Page 9: ...check 220 Finisher door undetected service check 221 Stapler carriage failure service check 222 Finisher bin media present error service check 223 Service menus 225 Using the printer control panel 225 Using the printer control panel MX81x 226 Menus list 227 Diagnostics menu 227 Entering diagnostics mode 228 REGISTRATION 228 Scanner calibration 229 PRINT TESTS 229 Print Quality Pages Prt Quality Pg...

Page 10: ...t 242 Processor ID 242 Engine Setting x 242 Edge to Edge 242 Parallel Strobe Adjustment Par 1 Strobe Adj 242 EP SETUP 243 EP Defaults 243 Fuser Temperature Fuser Temp 243 Fuser Page Count 243 Warm Up Time 243 Transfer 244 Print Contrast 244 Charge Roll 244 Gap Adjust 244 Automatic Darkness Adjust Auto Dark Adj 244 REPORTS 245 Menu Settings Page 245 Installed Licenses 245 EVENT LOG 245 Display Log ...

Page 11: ...e 253 Scanner manual registration 253 Disable scanner 254 Paper Prompts 254 Envelope Prompts 255 Action for Prompts 255 Jobs on Disk 256 Disk Encryption 256 Erase All Information on Disk 256 Wipe All Settings 257 Font Sharpening 257 A4 Fuser 257 Require Standby 257 A5 Loading 258 UI Automation 258 LES Applications 258 Key Repeat Initial Delay 259 Key Repeat Rate 259 Clear Supply Usage History 259 ...

Page 12: ... registration adjustment 281 Adjusting skew 283 ADF skew adjustment front side 283 ADF skew adjustment back side 284 ADF skew adjustment deskew roller 285 Media squareness check 286 Print skew correction 288 Copy skew correction 289 Removal procedures 291 Base printer cover removals 291 Column left front cover removal MX81x 291 Column left outer cover removal MX81x 292 Column right inner cover rem...

Page 13: ...ivot removal 344 Sensor rear door interlock removal 345 Base printer top removals 345 Cartridge door removal 346 Output bin sensor cover removal 349 Sensor standard bin full removal 349 Standard bin cover removal MX71x 350 Standard bin cover removal MX81x 352 Upper redrive removal 354 Base printer bottom removals 355 Duplex front flap removal 356 Duplex rear flap removal 357 Left frame extension r...

Page 14: ... panel board removal MX71x 406 Control panel board removal MX81x 407 Control panel front cover removal 411 Control panel latch removal 413 Control panel left bezel removal MX71x 414 Control panel right bezel removal MX71x 416 Left control panel hinge removal 417 Right control panel hinge removal 420 Tilting display removal 7 inch and 10 inch 423 Standard bin LED board removal 425 Control panel cov...

Page 15: ...469 Magnetic clutch removal 470 Multifeed sensor parts kit removal 471 Sensor ADF media present removal 473 Sensor ADF pick removal 474 Sensor ADF skew detect removal 475 Separation roll drive gear 29t removal 475 Flatbed scanner removals 476 Scanner unit removal 476 Flatbed scanner assembly removal 478 Flatbed scanner front cover removal 481 Flatbed glass cushion removal 483 Flatbed scanner left ...

Page 16: ... assembly right cover removal 524 HCIT controller PCBA removal 526 HCIT top cover assembly removal 527 HCIT lift drive motor removal 529 HCIT drawer assembly interface cable removal 531 Sensor HCIT media low with flag removal 532 Sensor pick roll position removal 533 Sensor HCIT pick removal 535 HCIT media feeder removal 536 550 sheet media tray option removals MX810 MX811 and MX812 538 550 sheet ...

Page 17: ...on removals 573 Staple finisher offset stacker option removal 573 Stapler offset stacker rear door removal 574 Stapler offset stacker left cover removal 576 Stapler offset stacker top cover removal 578 Stapler offset stacker spring with string removal 579 Media stack flap right removal 580 Media stack flap left removal 581 Standard output bin LED removal 584 Sensor finisher stacker bin media prese...

Page 18: ...l 617 Mailbox belt removal 620 Mailbox output bin LED assembly removal 622 Component locations 627 Connectors 627 Controller board 627 ADF controller board 638 Flatbed controller board 640 Maintenance 643 Inspection guide 643 Scheduled maintenance 645 Fuser maintenance kits 645 Replacing fuser maintenance kits 645 Identifying the type of fuser used in the printer 645 Resetting the Roller Kit count...

Page 19: ... 701 Assembly 20 550 sheet tray option MX710 and MX711 703 Assembly 21 550 sheet tray option MX810 MX811 MX812 705 Assembly 22 High capacity input tray option 1 MX710 and MX711 707 Assembly 23 High capacity input tray option 2 MX710 and MX711 709 Assembly 24 High capacity input tray option 3 MX810 MX811 MX812 711 Assembly 25 High capacity input tray option 4 MX810 MX811 MX812 713 Assembly 26 Outpu...

Page 20: ...MX81x and MX71x sensors 743 Functions of main components 743 Media tray assembly 743 Rear media guide 744 Side media guide 744 Media tray 744 Media feeder 744 Sensor media size 744 Sensor pick roller position 744 Multi purpose feeder MPF 745 MPF pick roller 745 MPF pick solenoid 745 Registration 745 Sensor input 746 Duplex 746 Sensor duplex path 746 Transfer 746 Transfer roller 746 Printhead 747 F...

Page 21: ...d 754 Xerographic and print cartridge components 754 Document scanning at ADF 758 Document scanning at platen 758 Names and functions of components 759 Flatbed scanner 759 ADF components 761 Supported paper sizes types and weights 763 Paper types and weights supported by the printer 763 Paper sizes supported by the printer 764 Paper sizes types and weights supported by the optional finishers 765 O...

Page 22: ...7463 Table of contents 20 ...

Page 23: ...esetzt sind die die Werte für Klasse I überschreitet Avis relatif à l utilisation du laser L imprimanteestcertifiéeconformeauxexigencesdelaréglementationdesEtats Unisrelativeauxproduitslaser DHHS 21 CFR Chapter I Subchapter J for Class I 1 Pour les autres pays elle est certifiée conforme aux exigences des normes IEC 60825 1 relatives aux produits laser de classe I Les produits laser de Classe I ne...

Page 24: ...as Laserinformatie Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR hoofdstuk 1 paragraaf J voor laserproducten van klasse I 1 Elders is de printer gecertificeerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825 1 Laserproducten van klasse I worden geacht geen gevaar op te leveren De printer bevat intern ...

Page 25: ... laser ogsomoperereribølgelengderpå787 800nanometer Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift vedlikehold eller foreskrevet service Avís sobre el làser AlsEUA laimpressoraestàcertificadadeconformitatambelsrequisitsdelcapítolI apartatJdelCFR21delDepartament de Salut i Serveis Humans per a productes làser de c...

Page 26: ...er s instructions and local regulations Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be us...

Page 27: ...eht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen ACHTUNG Dieses Symbol weist auf eine gefährliche elektrische Spannung hin die in diesem Bereich des Produkts auftretenkann ZiehenSievordenArbeitenamGerätdenNetzsteckerdesGeräts bzw arbeitenSiemitgroßerVorsicht wenn das Produkt für die Ausfüh...

Page 28: ...l i els components específics El fabricant no es fa responsable de les qüestions de seguretat si s utilitzen peces de recanvi no autoritzades La informació pel manteniment d aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte ...

Page 29: ...he lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Appendix A Contains service tips and detailed information about the product including the basic theory of printer operation Appendix B Contains representative print samples Service manual conventions Note A note provides additional information Warning Pote...

Page 30: ...7463 28 ...

Page 31: ... Modem Touch panel 7463 236 MX711dhe 4 Laser Mono MFP Duplex Network Modem Touch panel HD 7463 237 MX810de Laser Mono MFP Duplex Network Modem Touch panel HD 7463 436 MX811de Laser Mono MFP Duplex Network Modem Touch panel HD 7463 636 MX812de Laser Mono MFP Duplex Network Modem Touch panel HD 7463 836 The diagnostic information in this manual leads you to the correct field replaceable unit FRU or ...

Page 32: ... paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can degrade its performance Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Th...

Page 33: ...ure content Business papers should have low moisture 4 5 Bending resistance and proper stiffness means optimum feeding through the printer Thickness impacts how much can be loaded into a tray Surface roughness measured in Sheffield units impacts print clarity and how well toner fuses to the paper Surface friction determines how easily sheets can be separated Grain and formation impacts curling whi...

Page 34: ...rs that can be affected by the temperature in the printer fuser Preprinted papers that require a registration the precise location on the page greater than 2 3 mm 0 9 in such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms Coated papers erasable bond synthetic papers thermal papers Rough edged ro...

Page 35: ...extract information create folders create disk or network file shares or FTP information directly from a client device The hard disk can retain buffered user data from complex scan print copy and fax jobs as well as form data and font data To erase volatile memory turn off the printer To erase non volatile memory see Erase All Information on Disk on page 256 To erase the printer hard disk see Wipe...

Page 36: ...7463 34 ...

Page 37: ...URFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Troubleshooting overview Performing the initial troubleshooting check on page 35 Error code number key on page 36 Performing the initial troubleshooting check Before you start the troubleshooting procedures perform the following checks With the power cord unplug...

Page 38: ... output option paper jam errors on page 162 900 999 Firmware and or system electronics errors See Firmware and or system electronics errors 900 999 99 on page 138 Power on Reset POR sequence When you turn the printer on it performs a Power on Reset POR sequence Check for correct POR functioning of the base printer by observing the following 1 The LED turns on 2 The main fan turns on 3 The operator...

Page 39: ...llowing table outlines the behavior for this printer model while in Safe Mode Safe Mode engine features Engine behavior Control panel behavior Simplex printing only Reports that duplex printing is disabled Duplex print option is not selectable Ignore duplex sensor Ignore standard bin full sensor Standard bin full messages are not reported Standard bin full messages will not occur Print at narrow m...

Page 40: ...lution settings Toner Darkness Set to 8 default Check the paper type texture and weight settings against the paper that is loaded in the printer 3 Inspect the transfer roller for damage Replace if damaged 4 Inspect the print cartridge and imaging unit for damage Replace if damaged 5 If paper other than 20 lb plain letter A4 paper is being used load 20 lb plain letter A4 and print the Print Quality...

Page 41: ...high voltage contact for damage Is it free of damage Go to step 4 Replace the toner level imaging unit high voltage contact Step 4 Check the transfer roller for surface contamination or excessive wear Is it free of contamination and wear Go to step 5 Replace the transfer roller Step 5 Check the transfer roller left contact spring located on the transfer roller left arm for damage Is it free of dam...

Page 42: ...ve component free of excess wear and contamination Go to step 5 Replace the transfer roller See Transfer roller removal on page 336 Step 5 Check the laser printhead for proper connection Is the above component properly connected Replace the laser printhead See Laser printhead removal on page 314 Replace the connections Step 6 Perform a print test Does the problem remain Contact the next highest le...

Page 43: ...sembly free of contamination Go to step 5 Remove debris or clean the printhead assembly window Step 5 Check the transfer roller for contamination and wear Is the above component free of excess wear and contamination Go to step 6 Replace the transfer roller See Transfer roller removal on page 336 Step 6 Check the laser printhead installation Is the above component properly installed Go to step 7 Re...

Page 44: ... roller left contact spring located on the transfer roller left arm for damage Is it free of damage Go to step 5 Replace the transfer roller left arm with cable See Transfer roller left arm with cable removal on page 332 Step 5 Reseat the cables on the HVPS Does the problem remain Replace the HVPS See HVPS removal on page 388 The problem is solved Step 6 Reseat the cables J101 video and MIR MTR on...

Page 45: ...he shadow image appear every two pages Go to step 2 Go to step 3 Step 2 Check the upper redrive for wear or damage Is it free of wear or damage Go to step 3 Replace the upper redrive See Upper redrive removal on page 354 Step 3 Check the transfer roller for surface contamination or excessive wear Is it free of contamination and wear Go to step 4 Replace the transfer roller See Transfer roller remo...

Page 46: ...go to step 3 If the media is from the MPF go to step 5 Step 3 Make sure the pick roller tires are free of debris Check for wear or damage Are they free of wear or damage Go to step 4 Replace the pick roller See Pick roller assembly removal on page 363 Step 4 Check the lift plate on the media tray for damage Is it free of damage Go to step 11 Replacethemediatray Step 5 Make sure the MPF pick roller...

Page 47: ...g the print job For Windows users specify the type and weight from Print Properties For Macintosh users specify the type and weight from the Print dialog Does the problem remain Go to step 2 The problem is solved Step 2 From the Paper menu on the printer control panel check the paper type and paper weight settings Do the paper type and paper weight settings match the paper in the tray Go to step 3...

Page 48: ... media transfer route b Check the media route for contamination or obstacles Are there obstacles in the route Go to step 8 Remove obstacles or contamination Step 8 Check the imaging unit for proper installation Is the above component properly installed Go to step 9 Inspect clean and reinstall or replace the imaging unit Step 9 Check the transfer roller assembly for contamination and wear Is the ab...

Page 49: ...to step 2 Replace the transfer roll Step 2 Remove the fuser and check for damage or debris on the rollers and belts Is it free of damage and debris Replace the fuser Toner specks appear on prints Actions Yes No Step 1 Check the imaging unit for wear or damage Is it free of wear or damage Go to step 2 Replace the imaging unit Step 2 Make sure the paper path is free of debris or toner contamination ...

Page 50: ...d media Re print the defective image Does the problem remain Go to step 2 The problem is solved Step 2 Check the media transfer route and media path for contamination and debris Are the above paths free of contamination and debris Go to step 3 Remove debris or contamination Step 3 Check the laser beam route Check for debris between the printhead assembly and the PC drum Is the laser beam route fre...

Page 51: ...ns Yes No Step 1 Make sure the imaging unit or toner cartridge is not damaged Note In some printer models you may need to check all print or toner cartridges a Remove the imaging unit or toner cartridge Warning Potential Damage Be careful not to touch the photoconductor drum or imaging kit Doing so may affect the print quality of future print jobs b Reinstall the imaging unit or toner cartridge Do...

Page 52: ...oblem The problem is solved Contact your next level of support Toner rubs off Actions Yes No Step 1 Check if the fuser screws are tightly fastened Are they tightly fastened Go to step 2 Reseat the fuser and tighten the screws Step 2 Check the following fuser components for wear or damage Gears Exit rollers Heat belt or hot roller Are they free of damage Go to step 3 Replace the fuser See Fuser rem...

Page 53: ...on page 69 Sensor narrow media static jam service check on page 70 Sensor fuser exit miscellaneous jam service check on page 71 Fuser ID chip control jam service check on page 71 203 paper jams on page 72 Upper redrive motor control jam service check on page 73 230 paper jams on page 73 Sensor duplex path static jam service check on page 76 Sensor duplex path early arriving jam service check on pa...

Page 54: ...ssage you must clear all jammed paper from the paper path Area Jam location Printer message Go to this section 1 Staple finisher 455 457 See 455 457 paper jams on page 94 2 Standard bin 203 See 203 paper jams on page 72 3 Inside the printer 200 201 See 200 201 paper jams on page 53 4 Multipurpose feeder 250 See 250 paper jams on page 87 5 Duplex area 235 239 See 235 239 paper jams on page 81 6 Tra...

Page 55: ...aple finisher rear door 451 See 451 paper jams on page 93 200 201 paper jams CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Lift the front cover and then pull down the multipurpose feeder door 2 Lift the green handle and then pull the toner cartridge out of the printer 3 Place the cartridge as...

Page 56: ...ed exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Pull the jammed paper gently to the right and then remove it from the printer Note Make sure all paper fragments are removed Warning Potential Damage The jammed paper may be covered with toner which can stain garments and s...

Page 57: ...rinter as a guide 8 Insert the cartridge into the printer and then push the green handle back into place Notes Align the arrows on the guides of the toner cartridge with the arrows in the printer Make sure the cartridge is fully pushed in 7463 Diagnostic information 55 ...

Page 58: ...ce MPF tray See Sensor input late leaving or did not clear jam service check on page 61 200 07 Media reached the sensor input but did not clear it within the specified time See Sensor input late leaving or did not clear jam service check on page 61 200 08 Media is late reaching the sensor input within the specified time See Sensor input never or late arriving jam service check on page 59 200 09 Th...

Page 59: ...input miscellaneous jam 1 service check on page 63 200 25 Media reached the sensor input but did not clear it within the specified time Media source Tray 2 See Sensor input late leaving or did not clear jam service check on page 61 200 32 Detected sensor control panel interlock bounce See Sensor input miscellaneous jam 2 service check on page 64 200 33 Printhead was not ready for page when sensor ...

Page 60: ...nected properly Replace the Sensor input See Sensor input removal on page 329 Go to step 4 Reseat the connection Go to step 4 Step 4 Perform a print test Does the problem remain Contact the next highest level of tech support Problem resolved Sensor input early arriving jam service check Action Yes No Step 1 Check media origination Did the media originate from the MPF Go to step 2 Go to step 5 Step...

Page 61: ...the line item input Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 9 Go to step 8 Step 8 Check the above sensor for proper connection Is the above sensor connected properly Replace the Sensor input See Sensor input removal on page 329 Go to step 9 Replace the connection Go to step 9 Step 9 Perform a print test Does...

Page 62: ...on Go to step 8 Clean or replace the pick roller See Pick roller assembly removal on page 363 Step 8 Check the aligner assembly for obstructions Is the above component free from obstructions Go to step 9 Remove obstructions Step 9 Check the sensor input for proper operation a Enter the diagnostic mode b Select Base sensor test c Observe the line item input Does the display on the operator panel ch...

Page 63: ...lled Remove any excess new media Go to step 3 Step 3 Check the media condition in all media trays Is any of the media in any of the media trays crumpled or damaged Replace the damaged media Go to step 4 Step 4 Check media origination Did the media originate from the MPF Go to step 5 Go to step 7 Step 5 Check the MPF pick roll assembly Is the above component free of excess wear and contamination Go...

Page 64: ... the appropriate media tray Go to step 12 Replace the appropriate media feeder See Media feeder removal on page 379 Step 12 Perform a print test and check the main motor assembly Is the media properly transported and able to reach the sensor input Go to step 13 Replace the main drive motor See Maindrive motor removal on page 377 Step 13 Perform a print test Does the problem remain Contact the next...

Page 65: ...controller board for proper connection Is the main drive motor properly connected Replace the fuser drive motor See Fuser drive motor removal on page 374 Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the controller board See Controller board removal on page 372 Problem solved Sensor input miscellaneous jam 1 service check Action Yes No Step 1 Checkthea...

Page 66: ... above sensor is interrupted or blocked Go to step 3 Go to step 2 Step 2 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor control panel door interlock Go to step 3 Replace the connection Go to step 3 Step 3 Reset the machine Does the error continue Replace the controller board See Controller board removal on page 372 Problem solved Sensor input...

Page 67: ... jams CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Pull down the rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7463 Diagnostic information 65 ...

Page 68: ...m service check on page 69 202 16 Page at fuser nip before fuser started ramping toward desired area Indicates code may be receiving more hall interrupts than intended See Fuser drive motor control jam service check on page 63 202 17 Page at fuser nip before fuser reached acceptable operating temperature Page arrived at fuser earlier than expected so it was probably staged See Fuser drive motor co...

Page 69: ...ia Go to step 3 Step 3 Reset the machine Does the error continue Contact the next highest level of technical support Problem solved Sensor fuser exit late leaving jam service check Action Yes No Step 1 Check the rear door Is the rear door free of damage and properly closed Go to step 2 Close or replace the rear door See Rear door removal on page 302 Step 2 Check the fuser unit assembly for damage ...

Page 70: ...ved Sensor fuser exit late arriving jam service check Action Yes No Step 1 Check the fuser unit assembly for damage and life expiration Is the above component damaged or has it exceeded life Replace the fuser See Fuser removal on page 340 Go to step 2 Step 2 Check the fuser unit assembly for obstructions Is the above component free from obstructions Go to step 3 Go to step 3 Step 3 Check the senso...

Page 71: ...t the next highest level of technical support Problem solved Sensor narrow media late arriving jam service check Action Yes No Step 1 Check the media size setup and tray guides for all media trays Does the media size in use match the size set for all media trays Go to step 2 Replace the media or change the media size setup Step 2 Check all the media trays for proper media installation Is the media...

Page 72: ...54 Step 8 Perform a print test and check the upper redrive motor for proper operation Does the above component operate properly Go to step 9 Replace the upper redrive See Upper redrive removal on page 354 Step 9 Perform a print test Does the problem remain Contact the next highest level of technical support Problem solved Sensor narrow media static jam service check Action Yes No Step 1 Check the ...

Page 73: ...he control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 3 Go to step 2 Step 2 Check the above sensor for proper connection Is the above sensor connected properly Replace the fuser See Fuser removal on page 340 Reseat the connection Step 3 Perform a print test Does the problem remain Contact the next level of technical support Problem solved Fuse...

Page 74: ...jams 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 To clear the message and continue printing select Next Clear the jam press OK 203 paper jams Error code Description Action 203 20 Took too long to ramp up upper redrive motor See Upper redrive motor control jam service check on page 73 203 21 Upperredrivemotorstoppedafters...

Page 75: ... the socket REDRIVE on the controller board is properly connected Is the above cable properly connected Go to step 4 Reseat the connection Step 4 Reset the machine Does the error continue Replace the upper redrive motor See Upper redrive removal on page 354 Go to step 5 Problem solved Step 5 Reset the machine Does the error continue Replace the controller card See Controller board removal on page ...

Page 76: ...1 Pull down the rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the rear door 7463 Diagnostic information 74 ...

Page 77: ...lex flap then firmly grasp the jammed paper and then gently pull the paper out Note Make sure all paper fragments are removed 6 Insert the standard tray 7 To clear the message and continue printing select Next Clear the jam press OK 7463 Diagnostic information 75 ...

Page 78: ...but did not clear it within the specified time See Sensor duplex path late leaving jam service check on page 79 230 20 Took too long to ramp up duplex motor See Duplex control jam service check on page 80 230 21 Duplex motor stopped after successful start up See Duplex control jam service check on page 80 230 22 Duplex motor under speed error See Duplex control jam service check on page 80 230 28 ...

Page 79: ...and obstructions Go to step 2 Remove any jammed media or obstructions Step 2 Check the sensor duplex path for proper operation a Enter the diagnostic mode b Select duplex tests c Select sensor test d Observe the line item sensor Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 Step 3 Check the above sen...

Page 80: ...ex path for proper operation a Enter the diagnostic mode b Select duplex tests c Select sensor test d Observe the line item sensor Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 6 Go to step 5 Step 5 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor duplex path Se...

Page 81: ...ge every time the sensing area of the above sensor is interrupted or blocked Go to step 5 Go to step 4 Step 4 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor duplex path See Sensor duplex path removal on page 364 Reseat the connection Step 5 Check the upper redrive for damage Is the above component free from damage Go to step 6 Replace the upp...

Page 82: ... Replace the controller board See Controller board removal on page 372 Problem solved Sensor duplex path miscellaneous jam service check Action Yes No Step 1 Check the sensor duplex path for proper operation a Enter the diagnostic mode b Select duplex tests c Select sensor test d Observe the line item sensor Does the display on the control panel change every time the sensing area of the above sens...

Page 83: ...tep 3 Step 3 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor input See Sensor input removal on page 329 Replace the connection Step 4 Ensure the duplex motor cable and the socket DUPLEX MTR on the controller board is properly connected Is the above cable properly connected Go to step 5 Reseat the connection Step 5 Perform a print test Does the...

Page 84: ...ut of the printer Note Make sure all paper fragments are removed 3 Insert the tray 4 To clear the message and continue printing select Next Clear the jam press OK 24x paper jams 1 Check which tray is indicated on the printer display 2 Lift the tray slightly and then pull it out completely 7463 Diagnostic information 82 ...

Page 85: ... 59 241 13 The media is late reaching the sensor input within the specified time from tray 1 See Sensor input never or late arriving jam service check on page 59 241 14 The media is late reaching the sensor input within the specified time from tray 1 See Sensor input never or late arriving jam service check on page 59 241 15 Media tray 1 tray pulled jam See Media tray 1 tray pulled jam on page 85 ...

Page 86: ...y See Media feeder motor tray lift error service check on page 86 244 29 Media feeder motor did not turn off when lifting the tray See Media feeder motor tray lift error service check on page 86 245 29 Media feeder motor did not turn off when lifting the tray See Media feeder motor tray lift error service check on page 86 Media feeder motor control service check Action Yes No Step 1 Check the medi...

Page 87: ... Does the error continue Replace the controller board See Controller board removal on page 372 Problem solved Media tray 1 tray pulled jam Action Yes No Step 1 Remove all media jams from the media tray and printer Are all of the media jams removed Go to step 2 Removeallmediajams Step 2 Ensure the media tray is properly inserted into the printer Is the media tray properly inserted Go to step 3 Inse...

Page 88: ... See Controller board removal on page 372 Problem solved Sensor input never arriving jam from tray 1 service check Action Yes No Step 1 Check the media size setup and tray guides for media tray 1 Does the media size in use match the size set for media tray 1 Go to step 2 Replace the media or change the media size setup in media tray 1 Step 2 Check the media tray 1 for overfilling Is media tray 1 o...

Page 89: ...l on page 329 Replace the connection Step 8 Perform a print test and check the tray 1 media feeder Is the media properly picked and advanced out of the media tray Go to step 9 Replace the media feeder See Media feeder removal on page 379 Step 9 Perform a print test and check the main motor assembly Is the media properly transported and able to reach the sensor input Go to step 10 Replace the main ...

Page 90: ... the message and continue printing select Next Clear the jam press OK 250 paper jams Error code Description Action 250 02 The input sensor detected a late feed during a pick retry from the MPF media tray See Sensor input early arriving jam service check on page 58 250 06 The media is late reaching the sensor input withinthespecifiedtimefromtheMPFmedia tray See Sensor input never arriving jam from ...

Page 91: ...ay See Sensor input never arriving jam from MPF media tray service check on page 89 Sensor input never arriving jam from MPF media tray service check Action Yes No Step 1 Check the media size setup and tray guides for the MPF tray Does the media size in use match the size set for the MPF tray Go to step 2 Replace the media or change the media size setup Step 2 Check the MPF tray for overfilling Is...

Page 92: ...nnected properly Replace the Sensor input See Sensor input removal on page 329 Replace the connection Step 9 Perform a print test and check the MPF feeder lift plate Is the media properly picked and advanced out of the MPF feeder lift plate Go to step 10 Replace the MPF feeder lift plate See MPF feeder lift plate removal on page 322 Step 10 Perform a print test and check the main motor assembly Is...

Page 93: ...ly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the rear output expander door 4 To clear the message and continue printing select Next Clear the jam press OK 7463 Diagnostic information 91 ...

Page 94: ...jams 1 Open the rear mailbox door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the rear mailbox door 7463 Diagnostic information 92 ...

Page 95: ...all paper fragments are removed 5 To clear the message and continue printing select Next Clear the jam press OK 451 paper jams 1 Open the rear staple finisher door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7463 Diagnostic information 93 ...

Page 96: ...sage and continue printing select Next Clear the jam press OK 455 457 paper jams 1 From the stapler bin firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7463 Diagnostic information 94 ...

Page 97: ...pler door 3 Pull down the latch of the staple cartridge holder and then pull the holder out of the printer 4 Use the metal tab to lift the staple guard and then remove any loose staples 7463 Diagnostic information 95 ...

Page 98: ...ntil it clicks into place 6 Slide the staples toward the metal bracket Note If the staples are at the rear of the cartridge then shake the cartridge downward to bring the staples near the metal bracket 7463 Diagnostic information 96 ...

Page 99: ...ser attendance messages 0 99 99 User attendance messages 0 99 99 User attendance messages Error code Description Action 30 xx Toner cartridge missing Make sure all cartridges are installed properly 31 21 Toner Level Sensing reading out of range See Toner level sensing error check on page 102 31 22 Excessive toner sensing line noise See Toner level sensing error check on page 102 31 23 Abrupt chang...

Page 100: ...I2C packet has been sent but code timed out on receiving the data callback See Imagingunitsmartchipservicecheck on page 103 31 63 Imaging unit security error in the send challenge sequence See Imagingunitsmartchipservicecheck on page 103 31 64 Imaging unit ROM signature error See Imagingunitsmartchipservicecheck on page 103 31 65 Imaging unit stuck or busy status register and or CRI Arbiter regist...

Page 101: ... disable Resource Save clear the message and continue printing Install additional memory 37 xx Insufficient collation area Try one or more of the following From the printer control panel select Continue to stop the defragmentation and continue printing For non touch screen printer models press OK to confirm Delete fonts macros and other data from the printer memory Install additional printer memor...

Page 102: ...write operations Try one or more of the following Replace the defective flash memory card From the printer control panel press Continue to ignore the message and continue printing Cancel the current print job 52 Flash full Try one or more of the following From the printer control panel touch Continue to ignore the message and continue printing Deletefonts macros andotherdatastored in the flash mem...

Page 103: ...rinter control panel select Continue to clear the message and continue printing without using the specified bin tray Select Reset active bin to reset the bin for a linked set of bins 59 Incompatible output bin tray Do either of the following Remove the specified bin From the printer control panel press Continue to clear the message and continue printing without using the specified bin tray 80 Main...

Page 104: ...imaging unit high voltage contact free from damage Go to step 5 Replace the toner low imaging unit high voltage contact Step 5 Reset the machine Does the error continue Replace the controller board See Controller board removal on page 372 Problem resolved Toner cartridge smart chip error service check Action Yes No Step 1 Ensure that the toner cartridge is installed properly Is the toner cartridge...

Page 105: ... 2 Reinstall the imaging unit properly Step 2 Remove the imaging unit and install a different unit Does the error remain Go to step 3 Problem resolved Step 3 Ensure the cable for socket IMAG UNIT on the controller board is properly connected Is the above cable properly connected Go to step 4 Reseat the connection or replace the cable Go to step 4 Step 4 Ensuretheimagingunitsmartchipcontactwithcabl...

Page 106: ... Problem resolved Printer hardware errors 100 199 99 Printer hardware error messages 100 199 99 on page 105 Printhead ID service check on page 109 Printhead service check on page 109 Fuser drive motor service check on page 110 Fuser service check on page 110 LVPS service check on page 111 Toner level sensing service check on page 111 Main drive motor service check on page 112 Media feeder service ...

Page 107: ...e check on page 110 120 20 Fuser drive Motor took too long to stop See Fuser drive motor service check on page 110 120 30 Fuser drive Motor Unable To Lock before motor ID See Fuser drive motor service check on page 110 120 40 Fuser drive motor over speed error See Fuser drive motor service check on page 110 120 60 Fuser drive motor unable to lock after motor ID See Fuser drive motor service check ...

Page 108: ...er See Fuser removal on page 340 121 34 Open fuser backup roll thermistor If the problem remains replace the fuser See Fuser removal on page 340 121 37 Fuser heated faster than allowed during line voltage detection 115V fuser in 220V machine If the problem remains replace the fuser See Fuser removal on page 340 121 48 Fuser Hardware type does not match fuser driverloaded forexample lamphardware or...

Page 109: ...ng fan error error under speed or stalled during speed adjustment state See Main cooling fan service check on page 114 171 05 Main cooling fan error error over speed during speed adjustment state See Main cooling fan service check on page 114 171 06 Main cooling fan error error capture data is invalid and speed control is at maximum in fan control idle state See Main cooling fan service check on p...

Page 110: ...heck on page 116 174 06 HVPS cooling fan capture data is invalid and speed control is at maximum in fan control idle state See HVPS cooling fan service check on page 116 174 07 HVPS cooling fan capture data is invalid and speed control is at maximum in fan control adjustment state See HVPS cooling fan service check on page 116 175 03 Miscellaneous cooling fan took too long to ramp up See Miscellan...

Page 111: ...he machine Does the error continue Replace the controller board See Controller board removal on page 372 Problem resolved Printhead service check Action Yes No Step 1 Ensure the cables for sockets MIR MTR and VIDEO on the controller card are properly connected and not damaged Are the above cables properly connected and undamaged Go to step 2 Reseat the connections Go to the next step Step 2 Reset ...

Page 112: ...Step 1 Ensure the fuser is properly installed Is the fuser properly installed Go to step 2 Reseat the connections Go to step 2 Step 2 Remove the existing fuser and install a different fuser Does the error remain Replace the fuser See Fuser removal on page 340 Go to step 3 Problem resolved Step 3 Ensure the cable for socket J27 on the controller board is properly connected Is the above connection p...

Page 113: ...led Go to step 2 Reinstall the toner cartridge properly Step 2 Remove the existing toner cartridge and install a different cartridge Does the error remain Go to step 3 Problem resolved Step 3 Ensure the cable for socket JCTLS on the controller board is properly connected Is the above connection properly connected Go to step 4 Reseat the connection orreplacethecable Go to the next step Step 4 Ensur...

Page 114: ... Media feeder service check Action Yes No Step 1 Ensure the pick roller is properly installed Is the pick roller properly installed Go to step 2 Remove and reinstall the pick roller See Pick roller assembly removal on page 363 Step 2 Ensure the cable for socket INDEX PAP OUT PICK MTR on the controller board is properly connected Is the above connection properly connected Go to step 3 Reseat the co...

Page 115: ...place the controller board See Controller board removal on page 372 Problem resolved Duplex motor service check Action Yes No Step 1 Ensure the cable for socket DUPLEX MTR on the controller board is properly connected Is the above connection properly connected Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the duplex motor See Duplex motor removal on pa...

Page 116: ...ontinue Replace the controller board See Controller board removal on page 372 Problem resolved Main cooling fan service check Action Yes No Step 1 Ensure the cable for socket M FAN on the controller board is properly connected Is the above connection properly connected Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the duplex motor See Duplex motor remo...

Page 117: ...3 Reset the machine Does the error continue Replace the controller board See Controller board removal on page 372 Problem resolved LVPS cooling fan service check Action Yes No Step 1 Ensure the LVPS cooling fan cable is properly connected Is the above cable properly connected Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the LVPS fan with cable Go to s...

Page 118: ... controller board See Controller board removal on page 372 Problem resolved Miscellaneous cooling fan service check Action Yes No Step 1 Ensure the miscellaneous cooling fan cable is properly connected Is the above connection properly connected Go to step 2 Reseat the connection Step 2 Reset the machine Does the error continue Replace the HVPS fan with cable Go to step 3 Problem resolved Step 3 Re...

Page 119: ...ing or not cleared jam on page 124 284 01 Media remains on the sensor ADF 2nd scan during the warm up sequence or at POR See Sensor ADF 2nd scan static jam on page 125 284 03 Media does not reach or is late arriving at the 2nd scan within the specified time See Sensor ADF 2nd scan never arriving or late arriving jam service check on page 126 284 05 Media reached the sensor ADF 2nd scan butislatele...

Page 120: ...h free of media or media fragments Go to step 2 Remove any media or media fragments Step 2 Check the sensor ADF 1st scan for proper operation 1 Enter the Diagnostics Menu 2 Touch SCANNER TESTS 3 Touch Sensor Tests 4 a Enter the Diagnostics Menu b Touch SCANNER TESTS c Touch Sensor Tests d Observe the line sensor ADF pick Does the display on the operator panel change every time the sensing area of ...

Page 121: ...ler for wear or gear damage Is the ADF pick roller assembly free of excess wear or gear damage Go to step 4 Clean or replace the ADF pick roller Go to ADF pick roller removal on page 452 Step 4 Check the ADF feed belt for wear or gear damage Is the ADF feed belt assembly free of excess wear or gear damage Go to step 5 Clean or replace the ADF feed belt Go to ADF feed belt removal on page 440 Step ...

Page 122: ...erform a print test using the ADF Does the problem remain Contact the next highest level of support Problem solved Sensor ADF pick late leaving or not cleared jam service check Action Yes No Step 1 Check the media size setup and tray guides for the ADF Does the media size in use match the size set for the ADF Go to step 2 Replace the media or change the media size setup Step 2 Check the original d...

Page 123: ...tion Step 6 Check the ADF pick motor for proper operation a Enter the Diagnostics Menu b Touch motor TESTS c Touch Pick Motor d Perform the test Does the ADF pick motor operate properly Go to step 8 Go to step 7 Step 7 Check the ADF pick motor for proper connection Is the above component properly connected Replace the ADF rear side drive parts pack Replacetheconnection Step 8 Place an undamaged do...

Page 124: ...on page 461 Replacetheconnection Step 4 Place an undamaged document in the ADF and perform a ADF test Does the error remain Replace the ADF controller PCBA Problem solved Step 5 Perform a print test using the ADF Does the problem remain Contact the next highest level of support Problem solved Sensor ADF 1st scan never arriving or late arriving jam service check Action Yes No Step 1 Check the origi...

Page 125: ...h d Touch either Motor Forward or Motor backward e Perform test Does the ADF pick motor operate properly Go to step 7 Go to step 6 Step 6 Check the ADF transport motor for proper connection Is the above component properly connected Replace the ADF rear side drive parts pack Go to ADF rear side drive parts pack removal on page 456 Replacetheconnection Step 7 Check the deskew clutch for proper opera...

Page 126: ... for proper operation a Enter the Diagnostics Menu b Touch SCANNER TESTS c Touch Sensor Tests d Observe the line sensor ADF 1st scan Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 Step 3 Check the sensor ADF 1st scan for proper connection Is the above component properly connected Replace the sensor A...

Page 127: ...eplace the media or change the media size setup Step 2 Check the sensor ADF 2nd scan for proper operation a Enter the Diagnostics Menu b Touch SCANNER TESTS c Touch Sensor Tests d Observe the line sensor ADF 2nd scan Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 Step 3 Check the sensor ADF 2nd scan ...

Page 128: ...d Observe the line sensor ADF 2nd scan Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 5 Go to step 4 Step 4 Check the sensor ADF 2nd scan for proper connection Is the above component properly connected Replace the sensor ADF 2nd scan Go to Interrupt with flag sensor ADF 2nd scan removal on page 468 Replace the conn...

Page 129: ...minates from the media path Step 2 Check the ADF output bin for obstructions Is the ADF output bin free from obstructions Go to step 3 Remove all obstructions Step 3 Check the sensor ADF 2nd scan for proper operation a Enter the Diagnostics Menu b Touch SCANNER TESTS c Touch Sensor Tests d Observe the line sensor ADF 2nd scan Does the display on the operator panel change every time the sensing are...

Page 130: ... the error remain Replace the ADF controller PCBA Problem solved Step 8 Perform a print test using the ADF Does the problem remain Contact the next highest level of support Problem solved Sensor ADF media exit static jam service check Action Yes No Step 1 Check the media size setup and tray guides for the ADF Does the media size in use match the size set for the ADF Go to step 2 Replace the media ...

Page 131: ...excessive wear Go to step 2 Remove damaged original document and replace with a new undamaged original document Perform an ADFtest Iftheproblem remains go to step 2 Step 2 Check the media path for contaminates Is the media path free of excess media dust and foreign objects such as paper clips and staples Go to step 3 Remove all contaminates from the media path Step 3 Check the sensor ADF media exi...

Page 132: ...t Does the error remain Replace the ADF controller PCBA Problem solved Step 8 Perform a print test using the ADF Does the problem remain Contact the next highest level of support Problem solved Sensor ADF media exit late leaving or not cleared jam service check Action Yes No Step 1 Check the media path for contaminates Is the media path free of excess media dust and foreign objects such as paper c...

Page 133: ...k the ADF transport motor for proper operation a Enter the Diagnostics Menu b Touch TESTS c Touch Transport Motor Deskew Clutch d Touch either Motor Forward or Motor backward e Perform test Does the ADF pick motor operate properly Go to step 8 Go to step 7 Step 7 Check the ADF transport motor for proper connection Is the above component properly connected Replace the ADF rear side drive parts pack...

Page 134: ...ch and separator roller Are the above components properly installed Go to step 5 Reinstall the torque limiting clutch and separator roller Step 5 Check the ADF separator roller for wear or gear damage Is the ADF separator roller assembly free of excess wear or gear damage Contact the next highest level of support Problem solved ADF and scanner error messages 84x User attendance messages Error code...

Page 135: ...rror has occurred during the initialization process with the ADF scanner CCD See ADF scanner CCD initialization error service check on page 138 Flatbed scanner and ADF communications failure service check Action Yes No Step 1 Check all connections for proper connectivity on the flatbed scanner controller board ADF controller board and all connections on the controller board in the printer Are the ...

Page 136: ... of the above sensor is interrupted or blocked Go to step 5 Go to step 4 Step 4 Check the sensor flatbed scanner home position for proper connection Is the above component properly connected Reattach or replace the sensor flatbedscanner home position Replace the connection Step 5 Check the flatbed scanner drive motor for proper operation a Enter the Diagnostics Menu b Touch MOTOR TESTS c Touch fla...

Page 137: ...SCANNER TESTS c Touch Sensor Tests d See the line item sensor ADF elevator tray home position Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Reattach or replace the ADF rear side drive parts pack Step 4 Check the ADF elevator tray drive motor for proper operation a Enter the Diagnostics Menu b Touch motor TESTS c...

Page 138: ...ts pack Step 4 Place an undamaged document on the ADF elevator tray and perform an ADF scanner test Does the problem remain Replace the ADF controller board See ADF controller card removal on page 438 Problem resolved Step 5 Place an undamaged document on the ADF elevator tray and perform a scanner test Does the problem remain Replace the controller board See Controller board removal on page 372 P...

Page 139: ...emain Replace the ADF controller board See ADF controller card removal on page 438 Problem resolved Step 6 Place an undamaged document on the ADF elevator tray and perform a scanner test Does the problem remain Replace the controller board See Controller board removal on page 372 Problem resolved Flatbed scanner CCD initialization error service check Action Yes No Step 1 Check the flatbed scanner ...

Page 140: ...latbed scanner and ADF on page 141 System software error service check on page 142 NVRAM mismatch failure service check on page 146 9xx error messages Error code Description Action 900 xx RIP firmware errors Go to System software error service check on page 142 912 xx Unrecoverable Engine firmware error POR the machine If the error re occurs then update the firmware If the error continues occurrin...

Page 141: ...ror occurred POR the printer 953 xx NVRAM chip failure with mirror part Replace the controller board Go to Controller board removal on page 372 954 xx NVRAM chip failure with system part 955 xx The Code ROM or NAND flash failed the Cyclic Redundancy Check CRC or the NAND experienced an uncorrectable multi bit failure 956 xx The flatbed scanner and ADF cannot properly communicate with the controlle...

Page 142: ...valid due to unlocked device status 959 37 Smart chip command is invalid due to locked device status 959 38 Incremental counter id s are invalid 959 39 Invalid NV address 959 40 Invalid smart chip command Replace the controller board Go to Controller board removal on page 372 960 xx RAM Memory Error RAM soldered on the card is bad 961 xx RAM Memory Error optional DRAM is bad Replace the bad memory...

Page 143: ...for single bin devices Bins x to y Note Used for multiple bin devices Call the next level of support 991 xx The specified device has detected an equipment check in its controller board device can be Engine Duplex Tray x Envelope Feeder Output Bin x Note Used for single bin devices Bins x to y Note Used for multiple bin devices Communication failure with flatbed scanner and ADF Action Yes No Step 1...

Page 144: ...lled on the device Action Yes No Step 1 POR the printer Does the error remain Go to step 2 The problem is solved Step 2 a Write down the exact 900 xx error code displayed on the device b Turn off the printer c Clear the print queues d Disconnect all communication cables and remove all memory options e Remove any installed ISP f POR the printer into the Diagnostics menu Does the error remain during...

Page 145: ... printer a print job Does the error remain Go to step 8 Go to step 10 Step 8 a POR the printer b Send a different print job to the printer Does the error remain Go to step 9 Go to step 10 Step 9 a Upgrade the firmware Note Contact your next level of support for the correct firmware level to use b POR the printer c Send the printer a print job Does the error remain Go to step 31 Go to step 10 Step ...

Page 146: ...tall the modem b POR the printer Does the error remain Go to step 18 Go to step 20 Step 18 a Upgrade the firmware if it was not upgraded in a previous step Note Contact your next level of support for the correct firmware level to use b POR the printer c Send the printer a print job Does the error remain Go to step 19 The problem is solved Step 19 a Replace the modem b POR the printer Does the erro...

Page 147: ... Step 25 a Replace the faulty ISP option b POR the printer Does the error remain Go to step 31 Go to step 26 Step 26 Are there any more ISP options to install Go to step 27 The problem is solved Step 27 a Install the next ISP option b POR the printer Does the error remain Go to step 29 Go to step 28 Step 28 Run a job to test the option Does the error remain Go to step 29 Go to step 26 Step 29 a Up...

Page 148: ...a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Warning Potential Damage These components can be used as a method of troubleshoot...

Page 149: ...ontact the next level of support The problem is solved Input output option hardware errors 3xx error messages 300 399 99 User attendance messages Error code Description Action 321 51 No encoder feedback detected from the tray 2 pick lift motor Go to 250 550 sheet media feeder failure service check on page 152 321 52 Motor stop error the tray 2 pick lift motor kept on running some time after the mo...

Page 150: ...tray 3 pick lift motor went over the normal speed 332 54 No encoder feedback detected from the tray 3 transport motor Open the media tray and make sure to remove all obstructions If this doesn t solve the issue then go to 250 550 sheet transport motor failure service check on page 151 332 55 Motor stop error the tray 3 transport motor kept on running some time after the motor was commanded to stop...

Page 151: ...ard ID unknown Go to 250 550 sheet controller board failure service check on page 154 345 61 Hardware Error tray 4 option type unknown 345 62 Hardware Error tray 4 product ID unknown 345 63 Hardware Error tray 4 sensors are not plugged on the board 345 64 Hardware Error tray 4 lift plate failed to reach its home position Go to HCIT lift plate failure service check on page 157 377 51 No encoder fee...

Page 152: ... time after the motor was commanded to stop 382 54 No encoder feedback detected from the output option 2 finisher offset stacker main interface motor 382 55 Motor stop error the output option 2 finisher offset stacker main interface motor kept on running some time after the motor was commanded to stop 382 56 The output option 2 finisher offset stacker main interface motor went over the normal spee...

Page 153: ...and check if the gears function properly Are the above components ok Go to step 3 Replacethemediatray Go to Media tray assembly removal on page 500 Step 3 Open the left cover and do the following Reseat the connector J10 on the controller board Checkthemotorcables Ifdamaged thenreplacethetransportmotor See Drawer transport motor removal on page 509 Remove the media tray Manually turn the transport...

Page 154: ...page 499 If there are multiple input options then remove the suspected input option and install it as Tray 2 Run a print test navigate to Reports Device Statistics Does the error remain Replace the input tray option Go to 250 550 sheet media tray option removal on page 499 The problem is solved 250 550 sheet media feeder failure service check Action Yes No Step 1 Remove the tray from the drawer an...

Page 155: ...ansportandseparatorgearstoturn Ifthere is a problem with the gears then replace the input option See 250 550 sheet media tray option removal on page 499 Replace the transport motor See Drawer transport motor removal on page 509 Does the error remain Replace the input option Go to 250 550 sheet media tray option removal on page 499 If the error persists then go to step 4 The problem is solved Step ...

Page 156: ...un a print test navigate to Reports Device Statistics Does the error remain Replace the input tray option Go to 250 550 sheet media tray option removal on page 499 The problem is solved 250 550 sheet controller board failure service check Action Yes No Step 1 Remove all input options and re install only the suspected 250 550 sheet tray option POR into diagnostics mode and navigate to INPUT TRAY TE...

Page 157: ...d input option and install it as Tray 2 Run a print test navigate to Reports Device Statistics Does the error remain Replace the input tray option Go to 250 550 sheet media tray option removal on page 499 The problem is solved HCIT lift drive motor failure service check Action Yes No Step 1 Remove the media tray from the HCIT option and do the following Remove all media and check the paper guides ...

Page 158: ...tions and install only the HCIT option Does the error remain Go to step 6 Go to step 5 Step 5 Check the interface cable of the printer or upper level option for damage Is the above component still ok Go to step 6 Replace the interface cable of the printer or upper level option Step 6 Check the connectors on the controller board If damaged then replace the controller board See HCIT controller PCBA ...

Page 159: ...ion cables if there are problems Check the elevator gears for damage Manually turn the drive gear and check if the other gears engaged to it will also turn Check if the tray can be inserted properly into the HCIT option Are the above components ok Go to step 2 Replacethemediatray Go to HCIT removal on page 516 Step 2 Remove the media tray and do the following Check the lift drive gears for damage ...

Page 160: ...Does the error remain Go to step 5 The problem is solved Step 5 Remove all other options and install only the HCIT option Does the error remain Go to step 7 Go to step 6 Step 6 Check the interface cable of the printer or upper level option for damage Is the above component still ok Go to step 7 Replace the interface cable of the printer or upper level option Step 7 Check the connectors on the cont...

Page 161: ...e separator roll still ok Go to step 3 Replace the separator roll Step 3 Remove the media tray and check the transport drive gears for damage Manually turn the gears and check if it causes the transport rollers to turn Ifthereisaproblem thenreplacetheHCITdrawer See HCITdrawer assembly removal on page 516 Remove the left cover and reseat the connector J1 on the controller board POR the machine Does...

Page 162: ... If the error remains then go to step 8 The problem is solved Step 8 Remove the media tray from the HCIT option and do the following Check if there is no problem moving the tray input guides Manually push the media size sensor flags and check if it would spring back to its original position Check the sensor HCIT media guide for damage Make sure all obstructions are removed Are the above components...

Page 163: ...place the damaged upper interface cable Step 4 Check the lower interface cable If damaged then replace the lower interface cable Go to Mailbox lower interface cable removal on page 612 Reseat the connector J1 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Open the rear door and check the gears for damages the gears and shafts for obstruc...

Page 164: ...cifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is installed re seat the option tray If there are multiple options installed swap the current option with another matching media tray to determine the source of the error If the error persists then perform the following service checks For 250 550 sheet trays go to 250 550 sheet med...

Page 165: ... tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is installed re seat the option tray If there are multiple options installed swap the current option with another matching media tray to determine the source of the error If the error persists then perform the following service checks For 250 550 sheet trays go to 250 550 sheet media tray option jam servic...

Page 166: ...k on page 176 242 22 Media feeder motor pick motor under speed in tray 2 242 24 Media feeder motor stalled on the last pick attempt in tray 2 242 32 Tray 2 not ready 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight M...

Page 167: ...s through motor did not reach the required speed 243 01 Media remains detected by the tray 3 sensor pass through after power on 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 ...

Page 168: ...aded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is installed re seat the option tray If there are multiple options installed swap the current option with another matching media tray to determine the source of the error If the error persists then perform the following service checks For 250 550 sheet trays go to...

Page 169: ...y 243 33 The media tray was pulled during the media pick process 243 41 Media feeder motor stall in tray 3 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is...

Page 170: ...the sensor input when feeding from tray 4 244 03 The media fed from tray 5 did not reach the tray 4 sensor pass through 244 06 Failure to feed from tray 4 media remains in tray 4 244 07 Themediawhilefeedingfromtray5remainsdetected by the tray 4 sensor pass through 244 09 Tray 4 pick motor lost encoder error 244 10 Failure to feed from tray 4 Make sure the media path is free from obstructions on th...

Page 171: ...d 244 16 Tray 4 not ready 244 17 Media was not properly picked from tray 4 Tray did not exhaust all pick retry attempts because of media committed to the media path from the tray below 244 19 Failed to feed from tray 4 the leading edge of the media was not detected 244 20 Took too long to ramp up media feeder motor in tray 4 244 21 Media feeder motor stall in tray 4 1 POR the printer 2 Open the me...

Page 172: ...motor stall in tray 4 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is installed re seat the option tray If there are multiple options installed swap the c...

Page 173: ...the sensor input when feeding from tray 6 245 03 The media fed from tray 6 did not reach the tray 5 sensor pass through 245 06 Failure to feed from tray 5 media remains in tray 5 245 07 Themediawhilefeedingfromtray6remainsdetected by the tray 5 sensor pass through 245 09 Tray 5 pick motor lost encoder error 245 10 Failure to feed from tray 5 Make sure the media path is free from obstructions on th...

Page 174: ...d 245 16 Tray 5 not ready 245 17 Media was not properly picked from tray 5 Tray did not exhaust all pick retry attempts because of media committed to the media path from the tray below 245 19 Failed to feed from tray 5 the leading edge of the media was not detected 245 20 Took too long to ramp up media feeder motor in tray 5 245 21 Media feeder motor stall in tray 5 1 POR the printer 2 Open the me...

Page 175: ...motor stall in tray 5 1 POR the printer 2 Open the media trays and make sure there are no obstructions on the media path 3 Check the following Make sure the size of the media loaded is within specifications Make sure the tray guides are not set too tight Make sure the tray is not overfilled 4 If only one option is installed re seat the option tray If there are multiple options installed swap the c...

Page 176: ...Check the sensor pass through for proper operation Enter Diagnostics Menu and navigate to INPUT TRAY TESTS Sensor Test Tray x Does the display on the operator panel change every time the sensing area of the above sensors are interrupted or blocked Go to step 6 Go to step 5 Step 5 Check the sensor pass through make sure that the sensor is properly installed and seated check if the sensor is in good...

Page 177: ...10 Go to step 9 Step 9 Open the left cover Do a feed test enter Diagnostics Menu and navigate to INPUT TRAY TESTS Feed Test Tray x Observe the pick feed motor and the transport motor Do the motors run Go to step 10 If the pick motor doesn t run then replace the media feeder Go to Drawer media feeder removal on page 507 If the transport motor doesn t run then replace the transport motor Go to Drawe...

Page 178: ...ror remain Go to step 4 Replace the separator roller Go to HCIT separator roll assembly removal on page 517 Step 4 Check the sensor trailing edge Make sure that the sensor is properly installed and seated Check if the sensor is in good condition If damaged then replace the sensor Go to Sensor HCIT pick removal on page 535 Reseat the connector J8 on the controller PCBA then POR the machine Does the...

Page 179: ...or on the controller PCBA and reseat also on the other end of the sensor POR the machine Does the error remain Go to step 9 The problem is solved Step 9 Open the right cover Reseat the cable attached to the lift motor Does the error remain Go to step 10 The problem is solved Step 10 Open the right cover Do a feed test enter Diagnostics mode and navigate to INPUT TRAY TESTS Feed Test Tray x Does th...

Page 180: ...r roller is properly installed Manually turn the separator roller drive gears and check if the separator rollers would also turn Check the separator roller gears for damage and obstructions Is the separator roll still ok Go to step 3 Replace the separator roll Go to HCIT separator roll assembly removal on page 517 Step 3 Remove the left cover and do the following Lower down the media pick actuator...

Page 181: ...oes the error remain Go to step 6 The problem is solved Step 6 Remove all other options and install only the HCIT option Does the error remain Go to step 8 Go to step 7 Step 7 Check the interface cable of the printer or upper level option for damage Is the above component still ok Go to step 8 Replace the interface cable of the printer or upper level option Step 8 Check the connectors on the contr...

Page 182: ... speed 431 43 Took too long to ramp up main interface motor in output option 1 mailbox 431 53 Output option 1 mailbox main interface motor did not reach the required speed 431 71 Diverter failed to leave its home position on the output option 1 mailbox 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper path 4 Make sure that the sensors p...

Page 183: ...ilbox 441 01 Media remains detected by the output option 3 mailbox sensor pass through after power on 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper path 4 Close the rear door properly If the problem remains then go to Sensor mailbox pass through jam service check on page 185 441 03 The media fed did not reach the output option 3 mai...

Page 184: ...ived Page In Output from the finisher offset stacker 451 10 Invalid Page ID returned by the finisher offset stacker 451 41 Finisher offset stacker main interface motor stalled 451 42 Finisher offset stacker main interface motor did not reach the required speed 451 43 Took too long to ramp up main interface motor in the finisher offset stacker 452 73 Finisher offset stacker left tamper failed to le...

Page 185: ...ar door properly If the problem remains then go to Finisher ejector jam service check on page 193 454 78 Finisher offset stacker left tamper failed to reach its home position 455 71 Finisher offset stacker diverter failed to leave its home position 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper path 4 Make sure that the sensors pass ...

Page 186: ...not yet complete media is detected at the finisher sensor pass through while the stapler is still processing 1 POR the printer 2 Reseat all the installed output options on the printer 3 Clear obstructions along the paper path 4 Make sure that the sensors pass through are free from obstructions 5 Close the rear door properly If the problem remains then go to Stapler carriage jam service check on pa...

Page 187: ... it free of damage Go to step 2 Replace the damaged upper interface cable of the printer Step 2 Check the lower interface cable If damaged replace the lower interface cable Go to Mailbox lower interface cable removal on page 612 Re seat the connector J1A on the controller PCBA then POR the machine Does the error remain Go to step 3 The problem is solved Step 3 Open the rear door and check the two ...

Page 188: ...plunger free of damage Go to step 8 Replace the mailbox assembly Go to Mailbox assembly removal on page 601 Step 8 Check the sensor divert motor If damaged then replace the sensor divert motor Go to Mailbox divert motor removal on page 614 Re seat the sensor connector J8 on the controller PCBA POR the machine Does the error remain Go to step 9 The problem is solved Step 9 Re seat the divert motor ...

Page 189: ... to step 14 The problem is solved Step 14 Re seat all the connectors on the controller PCBA POR the machine Does the error remain Replace the controller PCBA Go to Mailbox controller PCBA removal on page 609 If the error persists then replace the mailbox assembly Go to Mailbox assembly removal on page 601 The problem is solved Mailbox diverter jam service check Action Yes No Step 1 Check the auto ...

Page 190: ... Is the diverter plunger free of damage Go to step 5 Replace the mailbox assembly Go to Mailbox assembly removal on page 601 Step 5 Re seat the divert motor connector J7 on the controller PCBA POR the machine Does the error remain Replace the divert motor Go to Mailbox divert motor removal on page 614 If the error persists then go to step 6 The problem is solved Step 6 Re seat all the connectors o...

Page 191: ... above sensor is interrupted or blocked Go to step 5 Go to step 4 Step 4 Check the sensor pass through Make sure the sensor is properly seated Check the sensor flag If damaged then replace the staple finisher assembly Go to Staple finisher offset stacker option removal on page 573 Remove the left cover reseat the connector J13 on the controller PCBA and then POR the machine Does the error remain G...

Page 192: ...p Go to Media stack flap left removal on page 581 Step 9 Check the right media stack flap for damage if it is not dislodged from its original position if it has no problem moving when manually actuated Is the above component ok Go to step 10 Replace the right media stack flap Go to Media stack flap right removal on page 580 Step 10 Open the left cover reseat all connectors on the controller PCBA a...

Page 193: ...the error number then swap also the motor cables Does the same error occur Go to step 5 If a 453 75 or 453 76 error occurs then replace the right tamper motor Go to Tamper motor right removal on page 586 Step 5 Remove the left cover and check the connector J11 on the controller PCBA Ifdamaged thenreplacethestaplefinisherassembly Goto Staple finisher offset stacker option removal on page 573 Reseat...

Page 194: ...achine Does the error remain Go to step 3 The problem is solved Step 3 Remove the left and top cover Reseat the cable J6 on the controller PCBA then reseat the same cable on the motor end POR the machine Does the error remain Go to step 4 The problem is solved Step 4 Swap the left and right tamper motors and take note of the error number then swap also the motor cables Does the same error occur Go...

Page 195: ...es No Step 1 Check the auto connector end of the printer below the staple finisher Is it free of damage Go to step 2 Replace the upper interface cable of the printer under the staple finisher Step 2 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler offset stacker lower interface cable removal on page 589 Remove the left cover Reseat the cable J15 on th...

Page 196: ...Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 3 The problem is solved Step 3 Remove the left cover Reseat the cable J14 on the controller PCBA then reseat the same cable on the motor end POR the machine Does the error remain Go to step 4 The problem is solved Step 4 Reseat the cable J8 on the controller PCBA then POR the mac...

Page 197: ...ke sure the sensors tamper motor HP are not dislodged then check the cables and sensors If damaged then replace the staple finisher assembly Go to Staple finisher offset stacker option removal on page 573 Swap the sensor left tamper motor HP and the sensor paddle motor HP Does the same error occur Go to step 5 Replace the staple finisher assembly Go to Staple finisher offset stacker option removal...

Page 198: ...e cable Go to Stapler offset stacker lower interface cable removal on page 589 Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 3 The problem is solved Step 3 Remove the left cover Check and reseat the cables J24 and J22 on the controller PCBA If damaged then replace the staple finisher assembly Go to Staple finisher offset sta...

Page 199: ...ain Go to step 4 The problem is solved Step 4 Remove the right cover Reseat the two cables on the stapler carriage then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Check the stapler carriage cable J7 from the controller PCBA to the stapler end Is it free of damage Go to step 6 Replace the door limit switchwithcable Goto Stapler door close limit switch removal on...

Page 200: ...finisher Is it free of damage Go to step 2 Replace the upper interface cable of the stapler under the staple finisher Step 2 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler offset stacker lower interface cable removal on page 589 Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 3 ...

Page 201: ...check on page 204 Option tray symptoms on page 204 250 550 sheet media type error service check on page 205 250 550 sheet tray undetected service check on page 207 HCIT incorrect media error service check on page 208 HCIT media type error service check on page 210 HCIT undetected service check on page 212 HCIT media low undetected service check on page 213 Finisher side door error service check on...

Page 202: ...de Actions Yes No Step 1 If the device is physically connected to the network verify that the ethernet cable is properly connected on both ends Is the cable properly connected Go to step 3 If the network is wireless then go to step 3 Go to step 2 Step 2 Connect the ethernet cable Does this fix the problem Problem solved Go to step 3 Step 3 Check the printer s online status under Printers and Faxes...

Page 203: ... ethernet cable to the network Go to step 13 Go to step 15 Step 13 Try using a different ethernet cable Did this fix the problem Problem solved Go to step 14 Step 14 Have the network administrator check the network drop for activity Is the network drop functioning properly Replace the controller board See Controller board removal on page 372 Contact the network administrator Step 15 Is the printer...

Page 204: ...connect the antenna Did this fix the problem Problem resolved Go to step 24 Step 24 Replace the wireless card Did this fix the problem Problem resolved Go to step 25 Step 25 Replace the controller board See Controller board removal on page 372 Did this fix the problem Problem resolved Contact your next level of support Dead machine service check Action Yes No Step 1 Is the machine plugged in Go to...

Page 205: ...sive The flatbed scanner operates unexpectedly when trying to feed media through the ADF See ADF not responding service check on page 204 ADF media present service check Action Yes No Step 1 Check the media path for contaminates Is the media path free of excess media dust and foreign objects for example paper clips or staples Go to step 2 Remove all contaminates from the media path Step 2 Check th...

Page 206: ...ce the connection Option tray symptoms Symptom Action The finisher detects the side door as open even when it is closed Go to Finisher side door error service check on page 215 Media doesn t exit at the assigned bin Go to Mailbox incorrect bin exit service check on page 217 The stapler unit does not detect the staple cartridge Go to Finisher cartridge error service check on page 218 The staple fin...

Page 207: ...ift plate gear for damage Manually turn the lift plate gear and check if it causes the lift plate to move upward Check the separator gears for damage Manually turn the gear and check if the gears function properly Are the above components ok Go to step 3 Replacethemediatray Go to 250 550 sheet media tray option removal on page 499 Step 3 Remove the tray from the drawer and do the following Check t...

Page 208: ... the left cover and reseat the connector J1 on the controller board POR the machine Does the error remain Go to step 6 The problem is solved Step 6 Check the interface cable of the printer or upper level option for damage Is the above component in good condition Go to step 7 Replace the interface cable of the printer or upper level option Step 7 Check the connectors on the controller board If dama...

Page 209: ...he left cover and reseat the connector J3 on the controller board POR the machine Does the error remain Go to step 3 The problem is solved Step 3 Remove the input option from the printer Check the upper interface cable If damaged then replace the upper interface cable See Drawer upper interface cable removal on page 505 Open the left cover and reseat the connector J1 on the controller board POR th...

Page 210: ...gs back to its original position Check the elevator tension cables if there are problems Check the elevator gears for damage Manually turn the drive gear and check if the other gears engaged to it will also turn Check if the tray can be inserted properly into the HCIT option Are the above components ok Go to step 2 Replacethemediatray Go to HCIT removal on page 516 Step 2 Remove the media tray fro...

Page 211: ... or upper level option for damage Is the above component still ok Go to step 7 Replace the interface cable of the printer or upper level option Step 7 Check the connectors on the controller board If damaged then replace the controller board See HCIT controller PCBA removal on page 526 Reseat all connectors on the controller board then POR the machine Does the error remain Replace the controller bo...

Page 212: ...tally underneath the top cover of the drawer Make sure the pick roller is installed correctly If not then re install the pick roller Lower down the pick roller and then release Check if the pick roller would spring back to its original position Check the pick roller for damage Check for wear on the pick tires Are the above components ok Go to step 3 Replace the pick roller Go to HCIT pick arm asse...

Page 213: ...oes the error remain Go to step 6 The problem is solved Step 6 Remove all other options and install only the HCIT option Does the error remain Go to step 8 Go to step 7 Step 7 Check the interface cable of the printer or upper level option for damage Is the above component still ok Go to step 8 Replace the interface cable of the printer or upper level option Step 8 Check the connectors on the contr...

Page 214: ... is no problem moving the tray input guides Manually push the media size sensor flags and check if it would spring back to its original position Check the sensor HCIT media guide for damage Make sure all obstructions are removed Are the above components ok Go to step 3 Replace the HCIT drawerassembly Goto HCIT drawer assembly removal on page 516 Step 3 Separate the HCIT from the printer Remove als...

Page 215: ...low undetected service check Action Yes No Step 1 Remove the media tray from the HCIT option and do the following Remove all media and check the paper guides for damage Move the paper guide and verify if it can move freely from one position to another Check the media size finger flag for damage Check the elevator plate Manually lower down the elevator plate and check if it springs back to its orig...

Page 216: ...media tray from the HCIT option and do the following Check if there is no problem moving the tray input guides Manually push the media size sensor flags and check if it would spring back to its original position Check the sensor HCIT media guide for damage Make sure all obstructions are removed Are the above components ok Go to step 5 Replace the HCIT drawerassembly Goto HCIT drawer assembly remov...

Page 217: ...ller PCBA then POR the machine Does the error remain Go to step 3 The problem is solved Step 3 Check if the stapler cartridge access door closes properly Make sure that obstructions are cleared and that the access door is correctly installed Is the above component functioning properly Go to step 4 Replace the stapler cartridge access door Go to Stapler cartridge access door removal on page 597 Ste...

Page 218: ...witch door close Make sure the switch is stable and properly installed Do the following check if the switch toggles properly check for damage Is the above component ok Go to step 8 Replace the limit switch Go to Stapler door close limit switch removal on page 599 Step 8 Open the left cover reseat all connectors on the controller PCBA and then POR the machine Does the error remain Replace the contr...

Page 219: ...iverter 2 will open to direct the media path toward Bin 2 Do they operate properly during the feed test on each bin Go to step 6 Go to step 3 Step 3 Check each diverter if there is any visible damage or deformity they could move freely Are the diverters ok Go to step 4 Replace the mailbox assembly Go to Mailbox assembly removal on page 601 Step 4 Check the solenoids If damaged then replace the sol...

Page 220: ... cartridge and make sure obstructions are removed Is it free of damage Go to step 4 Replace the stapler cartridge Step 4 Remove the left cover Reseat the cable J7 on the controller PCBA then POR the machine Does the error remain Go to step 5 The problem is solved Step 5 Remove the right cover Reseat the two cables on the stapler cartridge end then POR the machine Does the error remain Go to step 6...

Page 221: ... the lower interface cable If damaged then replace the lower interface cable Go to Stapler offset stacker lower interface cable removal on page 589 Remove the left cover Reseat the cable J15 on the controller PCBA then POR the machine Does the error remain Go to step 3 The problem is solved Step 3 Opentheleftcover Reseatthecables J18andJ15 onthecontrollerPCBA then POR the machine Does the error re...

Page 222: ...tep 4 Clear the obstructions between the two sensors Remove dirt on the sensor covers Make sure the sensor covers are stable and properlyinstalled both sensors should be visible when viewed through the sensor covers Step 4 Open the left cover Without disconnecting the cables remove the controller PCBA to access the sensor underneath Reseat the cable J9 on the controller PCBA and reseat the connect...

Page 223: ...solved Finisher door undetected service check Action Yes No Step 1 Check the auto connector end of the printer below the staple finisher Is it free of damage Go to step 2 Replace the upper interface cable of the printer under the staple finisher Step 2 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler offset stacker lower interface cable removal on pag...

Page 224: ... installed under the staple finisher Step 2 Check the lower interface cable If damaged then replace the lower interface cable Go to Stapler offset stacker lower interface cable removal on page 589 Reseat the connector J15 on the controller PCBA then POR the machine Does the error remain Go to step 3 The problem is solved Step 3 Opentheleftcover Reseatthecables J17andJ11 onthecontrollerPCBA then PO...

Page 225: ...controller PCBA Go to Stapler offset stacker controller PCBA removal on page 591 If the error persists then replace the staple finisher Go to Staple finisher offset stacker option removal on page 573 The problem is solved Finisher bin media present error service check Action Yes No Step 1 Check the auto connector end of the printer below the staple finisher Is it free of damage Go to step 2 Replac...

Page 226: ...5 The problem is solved Step 5 Check the sensor finisher bin media present and do the following check for damage move the sensor flag and check if it toggles properly Is the above component ok Go to step 6 Replace the sensor finisher bin media present Goto Sensor finisher stacker bin media present removal on page 585 Step 6 Reseat all connectors on the controller PCBA Does the error remain Replace...

Page 227: ...nt job from the computer Perform a power on reset POR with the main power switch Attach a device to the USB port on the printer 4 Keypad Enter numbers letters or symbols 5 Start button Start a job depending on which mode is selected 6 Clear All Reset button Reset the default settings of a function such as copying faxing or scanning 7 Cancel button Cancel all printer activity 8 Indicator light Chec...

Page 228: ...hard button Open a door or cover Send a print job from the computer Perform a power on reset POR with the main power switch Attach a device to the USB port on the printer 4 Keypad Enter numbers letters or symbols 5 Start button Start a job depending on which mode is selected 6 Clear all Reset button Reset the default settings of a function such as copying faxing or scanning 7 Stop or Cancel button...

Page 229: ...Security Audit Log Set Date and Time General Settings Copy Settings Fax Settings E mail Settings FTP Settings Flash Drive Menu Print Settings Help Manage Shortcuts Option Card Menu2 Print All Guides Copy Guide E mail Guide Fax Guide FTP Guide Print Defects Guide Information Guide Supplies Guide Fax Shortcuts E mail Shortcuts FTP Shortcuts Copy Shortcuts Profile Shortcuts A list of installed DLEs D...

Page 230: ...ATION Quick Test b Retain this page to determine the changes you need to make to the margin settings The alignment diamonds in the margins should touch the margins of the page The Quick test page contains the following information Printer registration settings Code levels Alignment diamonds at the top bottom and each side Horizontal lines for skew adjustment General printer information including c...

Page 231: ...page image side up and touch Copy Quick Test Compare the results to the original Adjust as needed 6 To view the result for an ADF back adjustment place a test page image side down and touch Copy Quick Test Compare the results to the original Adjust as needed 7 To view the result for a flatbed adjustment remove any paper from the ADF place a test page on the flatbed and touch Copy Quick Test Compar...

Page 232: ...uttons are active while the Print Test Page is printing Continuous Continuously prints the Print test pages until X is pressed Print Quality Pages Prt Quality Pgs This diagnostic function lets the user run print quality test pages with the toner cartridge lockout function disabled The report consists of four pages The printer always uses media from Tray 1 to print this report It will not prompt fo...

Page 233: ...button one at a time and the panel highlights the represented button in the matching pattern 3 Release the button and the highlight disappears 4 Press X or Back to exit the test DRAM Test This test checks the validity of DRAM both standard and optional The test repeatedly writes patterns of data to the DRAM to verify that each bit in the memory can be set and read correctly To run the DRAM test 1 ...

Page 234: ... Fail Count increases by 1 Receive Status Interrupt Error Status Error Receive Data Interrupt Error Transmit Data Interrupt Error Transmit Empty Error Threshold Error Receive Data Ready Error Break Interrupt Error Framing Error Parity Error Overrun Error Data Error Data 232 Error Data 422 Error FIFO Error DSR Error DSR PIO Error DSR Interrupt Error CTS Error CTS PIO Error CTS Interrupt Error After...

Page 235: ...Turns off all the LED beacons on the printer 3 Press X or Back to exit the test DUPLEX TESTS Quick Test The Duplex quick test determines if the top margin at the back of a duplexed page is set correctly This test prints a duplexed version of the Quick test page that can be used to adjust the duplex top margin Use either Letter or A4 paper To run the Duplex quick test 1 From the Diagnostics menu na...

Page 236: ...stics menu navigate to Duplex tests Top Margin 2 Change the margin values Changing the value by 1 unit moves the margin by 1 100 in A positive value moves the text down the page and widens the top margin A negative value moves the text up the page and narrows the top margin 3 Depending on the printer model press OK or touch to save the desired margin value Sensor Test Use this test to determine if...

Page 237: ...aper stop position 1 2 Remove the sheet of paper from the duplex unit and shut the duplex door 3 Press X to clear the message Duplex Feed 2 This test feeds a blank sheet of paper to the duplex paper stop position 2 This test can be run using any of the supported paper sizes To run this test 1 From the Diagnostics menu navigate to Duplex Tests Duplex Feed 2 Thepowerindicatorblinkswhilethepaperisfee...

Page 238: ...tes which tray sensors are available for each input source Input source Empty Input tray empty sensor Low Input tray paper low sensor Pass through sensor Tray 1 Tray 2 Tray 4 Tray 5 Multi purpose feeder Envelope feeder 3 Manually actuate each sensor The tray empty sensor can be actuated by hand however a sheet of paper can be used to cover the pass through sensor 4 Press X to exit the test OUTPUT ...

Page 239: ...put bin sensors are working correctly To run this test 1 From the Diagnostics menu navigate to Output Bin Tests Sensor Test Standard Bin Testing appears while the printer is verifying the state of the sensor The control panel displays the current state of the sensor 2 Manually actuate the sensor to make it toggle between empty and full If the sensor does not toggle then the sensor is malfunctionin...

Page 240: ...to the finisher and then the pages are hole punched with a 2 hole 3 hole or 4 hole pattern depending on the selected punch test To run this test 1 From the Diagnostics menu navigate to Finisher Tests Hole Punch Test 2 Select one of the following 2 Punch Test 3 Punch Test 4 Punch Test Hole Punch Test Running appears while the test is running Feed Test finisher This test verifies that media can be f...

Page 241: ... group are polled After the sensors are polled you can manually actuate each of the sensors When the sensor is closed Closed appears when the sensor is open Open appears To exit the sensor test press Stop X or touch Back BASE SENSOR TEST Use the Base Sensor Test to determine that the sensors located inside the printer are operating correctly The following sensors can be checked using this test Nar...

Page 242: ... test is in progress Quick Disk Test Test Passed appears if the test passes Quick Disk Test Test Failed appears if the test fails 2 Press X to return to the Device Tests menu Disk Test Clean Warning Potential Damage This test destroys all data on the disk and should not be attempted on a good disk This test may run approximately 1 5 hours depending on the disk size 1 From the Diagnostics menu navi...

Page 243: ...n the Utilities menu PRINTER SETUP Defaults Warning Potential Damage Modification of the printer setting Defaults causes the NVRAM space to be restored to the printer factory settings This setting is used by the printer to determine whether US or non US factory default values should be used The following printer settings have different US and non US values Printer default values US value Non US va...

Page 244: ...ostics menu navigate to PRINTER SETUP Perm Page Count Note The Permanent Page Count value cannot be reset Processor ID The value of this setting indicates the ID of the processor on the controller card within the printer To view the Processor ID From the Diagnostics menu navigate to PRINTER SETUP Processor ID Engine Setting x These settings are used by the Engine code to further customize the beha...

Page 245: ... without changing the settings Fuser Temperature Fuser Temp This setting adjusts the fuser temperature to solve problems with paper curl on low grade paper and or melting of letterheads on some papers To adjust this setting 1 From the Diagnostics menu navigate to EP Setup Fuser Temp 2 Press OK or touch to save any changes Fuser Page Count The value of this setting indicates the total number of pag...

Page 246: ...e Roll 2 Press OK or touch to save any changes Gap Adjust The setting adjusts the minimum gap between sheets Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems However increasing this value also results in slower overall performance measured in pages per minute The range of values is 0 to 255 and the default value is 0 To adjust this setting...

Page 247: ...deactivated the printer disables and never executes this process To adjust this setting 1 From the Diagnostics menu navigate to EP Setup Auto Dark Adj 2 Choose Enable or Disable 3 Press OK to save any changes REPORTS Menu Settings Page This setting prints the Menu Settings Page The report prints the Diagnostics Menu settings and their current values To print the menu settings page From the Diagnos...

Page 248: ...vent entries To print the Event log From the Diagnostics menu navigate to Event Log Print Log Clear Log Use this to remove all the current information in the Event log This affects both the viewed log and the printed log information To clear the event log 1 From the Diagnostics menu navigate to Event Log Clear Log 2 Choose any of the following Yes To clear the Event log No To exit the Clear log me...

Page 249: ...upport on page 252 Num pad job assist on page 252 Format fax storage on page 252 ADF edge erase on page 253 Scanner manual registration on page 253 Disable scanner on page 254 Paper Prompts on page 254 Envelope Prompts on page 255 Action for Prompts on page 255 Jobs on Disk on page 256 Disk Encryption on page 256 Erase All Information on Disk on page 256 Wipe All Settings on page 257 Font Sharpeni...

Page 250: ...the rated life of the Roller Kit it reminds the customer that scheduled maintenance is required Reset this counter after an 81 Replace Roller Kit message displays and a Roller Kit is installed See Reset Roller Kit Counter on page 248 To view the maintenance kit count 1 From the Configuration menu navigate to Roller Kit Counter Value The value is displayed and cannot be changed 2 Press Back or X to...

Page 251: ...nt Quality Pages This option is a limited version of the Print quality pages setting that appears in the Diagnostics menu See Print Quality Pages Prt Quality Pgs on page 230 This setting reports the values of a broad range of printer settings and tests the ability of the printer to generate acceptable printed output To print the report 1 From the Configuration menu navigate to Print Quality Pages ...

Page 252: ...hat it contains to the device When Off the printer ignores the size reported by the size sensing hardware The media size can be set by the control panel or the data stream To change the size sensing setting 1 From the Configuration menu navigate to Size sensing 2 Select Auto or Off and depending on the printer model press OK or touch 3 Press Back or X to return to the Configuration menu Panel Menu...

Page 253: ...tory Defaults Warning Potential Damage This operation cannot be undone This setting enables a user to restore all of the printer settings to either the network settings on network models only or to the base printer settings To restore Factory Default settings 1 From the Configuration menu navigate to Factory Defaults 2 Select from the available options Restore Base restores all non critical base p...

Page 254: ...lue relies on the firmware s logic to determine if the device supports the fax portion of the low power architecture Permit Sleep allows the fax chip to enter low power mode whenever the device determines that it should Disable Sleep prohibits the fax chip from ever entering low power mode To change the fax low power support setting 1 Select Fax low power support in the configuration menu to open ...

Page 255: ...l and return to the Configuration Menu Scanner manual registration This item is used to manually register the flatbed and ADF on the MFP s scanner unit Registration should be performed whenever the ADF unit flatbed unit or controller card are replaced To manually register a Duplex ADF perform the following steps 1 In the Configuration Menu scroll to the Scanner Manual Registration menu item 2 Sele...

Page 256: ...ecrease the settings value for the left or top margin Note Each button press moves the margin values one pixel in the respective direction 7 Select Submit to accept the value 8 Place the print quick test page on the flatbed and select Copy Quick Test 9 Repeat steps 5 and 6 as needed 10 To exit REGISTRATION select Back or Stop Disable scanner This menu item is used to disable the MFP scanner if it ...

Page 257: ...r Manual Envelope 3 Depending on the printer model press OK or touch to save the setting or press X to return to the Configuration menu without saving any changes When it is set to Auto the emulator selected to print the job determines which of the installed input sources will receive the change prompt When set to a value other than Auto the selected source always receives this type of prompt Acti...

Page 258: ... Disk Encryption Warning Potential Damage If the settings are changed then the printer completely formats the hard disk All information on the disk will be unrecoverable This setting appears only if a hard disk is installed It controls whether the printer encrypts the information that it writes to the hard disk To change the setting 1 From the Configuration menu navigate to Disk Encryption 2 Selec...

Page 259: ...nt data To change the setting 1 From the Configuration Menu navigate to Font Sharpening 2 To change the value depending on the model enter the numerical value or press the arrows and then press Submit 3 Press Back or X to return to the Configuration menu A4 Fuser The A4 fuser cannot fuse the entire right side of any print job that uses media wider than 8 27 for example letter or legal You can use ...

Page 260: ... Edge The printer will print A5 size paper in the short edge feed orientation from all trays UI Automation When enabled this setting creates an ENABLE_UI_AUTOMATION file in the var fs shared directory As long as this file exists the printer permits external developers to test the stability of their applications against the printer to make sure that their applications have an appropriate level of s...

Page 261: ...g keys The range is 0 5 100 with increments of 0 5 The default setting is 15 presses per second To adjust this setting 1 From the Configuration Menu navigate to Key Repeat Rate 2 Touch the arrow keys to adjust the setting 3 Touch to save the setting or press X to return to the Configuration Menu without saving any changes Clear Supply Usage History This setting reverts the supply usage history num...

Page 262: ...r the printer remains inactive for a length of time equal to the Screen Timeout setting To change this setting 1 From the Configuration Menu navigate to Automatically Display Error Screens 2 Select from the available options On default Off 3 Depending on the printer model press OK or touch to save the setting or press X to return to the Configuration Menu without saving any changes USB PnP In some...

Page 263: ...ss and hold the 6 7 and 9 simultaneously Service Engineer menu Accessing the service engineer SE menu on page 261 Service engineer SE menu on page 261 Accessing the service engineer SE menu From a Web browser on a host PC add se to the printer IP address Service engineer SE menu This menu should be used as directed by the next level of support Top level menu Intermediate menu Print SE Menus Genera...

Page 264: ...termediate menu MAC Set Card Speed Set LAA Keep Alive NVRAM Dump NVRAM Reinit NVRAM NPAP Print Alerts TCP IP netstat r arp a Allow SNMP Set MTU Meditech Mode RAW LPR Mode Gather Debug Enable Debug 7463 Service menus 262 ...

Page 265: ...tlet before you connect or disconnect any cable electronic board or assembly Disconnect any connections between the printer and the PCs peripherals CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic dischar...

Page 266: ...or panel and the controller board are being replaced at the same time replace the parts in this order to avoid damage to the machine 1 Replace the controller board first Note Do not replace the new operator panel and controller board in the machine at the same time 2 After installing the new controller board and before installing the new operator panel start the printer into diagnostics mode 3 Aft...

Page 267: ...le Ribbon cable connectors Zero Insertion Force ZIF connectors Zero Insertion Force ZIF connectors are used on the boards and cards used in this printer Before inserting or removing a cable from these connectors read this entire section Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable Warning Potential Damage Do not insert the cable so that the...

Page 268: ...ally into the connector Warning Potential Damage When opening or closing this type of actuator gently lift or close the two tabs located on each end of the actuator The two tabs should be moved simultaneously Do not close the actuator from the center of the actuator Removing a cable from the horizontal top contact connector 1 Place a finger at each end of the locking actuator and then gently lift ...

Page 269: ...n The tabs on the ends of the actuator are vertical when the actuator is unlocked 2 Insert the cable with the contacts on the cable facing up Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7463 Repair information 267 ...

Page 270: ... actuator to the locked position The cable should not move while this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7463 Repair information 268 ...

Page 271: ... connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the horizontal bottom contact connector 1 Placetwofingerstowardseachendofthelockingactua...

Page 272: ...rt the cable into the ZIF connector with the contacts facing downward and away from the locking actuator The cable needs to be inserted below the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7463 Repair information 270 ...

Page 273: ...3 Place your finger in the middle of the actuator and then rotate the locking actuator to the locked position 7463 Repair information 271 ...

Page 274: ... connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the vertical mount contact connector 1 Gently rotate the locking actuator from the cente...

Page 275: ...or to verify it is in the open position 2 Insertthecablewiththecontactsonthecableawayfromthelockingactuator Insertthecableontopoftheactuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7463 Repair information 273 ...

Page 276: ... position by pressing down on both ends of the actuator The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7463 Repair information 274 ...

Page 277: ...arning Potential Damage When opening or closing this type of actuator gently push or pull the two tabs located on each end of the actuator Do not close the actuator from the center of the actuator Do not use a screwdriver to open or close the actuator Damage to the cable or connector could occur Removing a cable from the horizontal sliding contact connector 1 Simultaneously slide the two tabs loca...

Page 278: ...actuator to verify it is in the open position If you are opening the connector pull back on both end tabs using equal force to avoid breaking the connector 2 Insert the cable with the contacts on the cable facing away from the locking actuator Insert the cable on top of the actuator 7463 Repair information 276 ...

Page 279: ...rds the connector locking the cable into place The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7463 Repair information 277 ...

Page 280: ...ooking at the connector take note on which side the contacts are located Many boards will have the word contacts stamped on them to indicate which side of the LIF has the contacts When looking at the board take note that the contacts from the board to the connector are located on the side of the connector with the contacts 2 Insert the cable squarely into the connector Note Verify that the cable i...

Page 281: ...e adjustment screw Note When replacing the media aligner roller back the reference adjustment screw out far enough to remove the old media aligner roller and install the new one It is not necessary to remove the screw If you have just replaced the media aligner roller go to Step A on page 279 If you are only correcting the top margin skew go to Step B on page 280 If you are correcting the bottom m...

Page 282: ...y indicate other issues with the tray such as problems with the back and side restraints pick tires or transfer roll mounting If the top and bottom skew are below 0 5mm the alignment process is complete Step C Print a copy of the Quick Test Page and check the top and bottom alignment indicators printed on the test page The goal is to make the skew at the top and bottom of the page parallel Dependi...

Page 283: ...cement it will retain its position and should minimize the amount of printhead mechanical registration adjustment needed When the registration is set the three mounting screws should be tightened To perform the printhead mechanical registration adjustment 1 Print a Quick Test Page See Adjustments on page 279 If the skew between the bottom left and bottom right alignmentindicatorsisgreaterthan0 5mm...

Page 284: ...te the printhead adjusting screw with a 3mm hex wrench either clockwise to rotate the image clockwise or counterclockwise to rotate the image counterclockwise and run another Quick Test Page One full 360 degree turn of the printhead screw will change the skew on both edges by roughly 0 5mm 1 alignment indicator dot You may need to repeat this step two or three times before you get satisfactory bot...

Page 285: ...ing cycles of the printhead mounting screws Care should be taken to avoid stripping the mounting screw bosses Use only a manual hex head screwdriver for this reason 6 When you have the correct adjustment ensure that the printhead mounting screws are properly tightened and print a final Quick Test Page for verification 7 Check the top edge skew and perform the media aligner roller adjustment if req...

Page 286: ...ounterclockwise as shown in the previous image 5 After skew correction has been made tighten the three nuts and reinstall the ADF rear cover ADF skew adjustment back side 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Loosen the two screws A securing the adjusting bracket to the ADF frame 7463 Repair information 284 ...

Page 287: ...tion The maximum adjustment is three turns for clockwise movement of the screw and four turns for counterclockwise movement 4 After skew has been corrected reinstall the front cover ADF skew adjustment deskew roller 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Loosen the two screws A securing the adjusting bracket to the ADF frame 7463 Repair information 285 ...

Page 288: ...hten the two screws and reinstall the front cover Media squareness check This test is critical when cut paper is being used to align the ADF skew during reworks Pallets of quality paper may be found with more than 2 mm of skew 1 Remove two consecutive pieces of paper from the ream 2 Flip one of the pages over as shown in the following image 7463 Repair information 286 ...

Page 289: ... shows the final position of the two pages 3 Tap the two pages on a flat surface until the bottom edges are aligned 4 Look closely at the top edges of the media to see if the sheets are aligned 7463 Repair information 287 ...

Page 290: ...roperly aligned 3 Check the base printer skew and registration 4 Plug the printer into the power source and power the printer on in Diagnostics mode See Diagnostics menu on page 227 5 Measure L1 L2 T1 T2 R1 R2 B1 and B2 data points as shown in the following image 6 Determine the following calculations L2 L1 ___ R2 R1 ___ T2 T1 ___ B2 B1 ___ 7 Determine whether the printer passes or fails the skew ...

Page 291: ...ecified in Polygon printhead mechanical registration adjustment on page 281 as needed 9 Check the registration by looking at the dots at the edges of the page Adjust as needed Copy skew correction This test is critical when cut paper is being used to align the ADF skew during reworks Pallets of quality paper may be found with more than 2 mm of skew 1 Check the media squareness See Media squareness...

Page 292: ...the following table Copy skew specifications Measurement Specification Description CopyL2 CopyL1 Less than or equal to 2 0 mm Left skew Copy R2 CopyR1 Less than or equal to 2 0 mm Right skew CopyT2 CopyT1 Less than or equal to 1 5 mm Top skew CopyB2 CopyB1 Less than or equal to 1 5 mm Bottom skew Copy registration specifications Measurement Specification Description CopyL2 CopyL1 Less than or equa...

Page 293: ...nstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before the final tightening Base printer cover removals Column left front cover removal MX81x on page 291 Column left outer cover removal MX81x on page 292 Column right inner cover removal on page 294 Column right outer cover removal on page 295 Left cover removal MX71x on page 296 Left ...

Page 294: ...t Column left outer cover removal MX81x 1 Remove the controller board access cover See Controller board access cover removal on page 373 2 Remove the rear door See Rear door removal on page 302 3 Remove the left cover See Left cover removal MX81x on page 298 4 Remove the column left front cover See Column left front cover removal MX81x on page 291 7463 Repair information 292 ...

Page 295: ...5 Remove the two screws A securing the column left outer cover to the machine 6 Remove the column left outer cover 7463 Repair information 293 ...

Page 296: ...cover removal MX71x on page 306 2 Remove the two screws A securing the column right rear cover to the machine 3 Remove the column right rear cover 4 Remove the scanner rear lower cover 5 Remove the top cover See Top cover removal on page 309 7463 Repair information 294 ...

Page 297: ...er to the machine 7 Remove the column right inner cover Column right outer cover removal 1 Remove the right cover See Right cover removal MX71x on page 306 2 Remove the right inner cover See Column right inner cover removal on page 294 7463 Repair information 295 ...

Page 298: ...ove the column right outer cover 5 Disconnect the cables Left cover removal MX71x 1 Open the front door 2 Pull the media tray from the machine 3 Raise the control panel to its uppermost position 4 Open the rear door 5 Detach the controller board access cover 7463 Repair information 296 ...

Page 299: ...6 Remove the eight screws A securing the left cover to the machine 7 Remove the left cover Note When removing the left cover the charcoal filter might become detached 7463 Repair information 297 ...

Page 300: ...val MX81x 1 Remove the controller board access cover See Controller board access cover removal on page 373 2 Remove the rear door See Rear door removal on page 302 3 Open the front door 4 Pull the media tray from the machine 5 Remove the four screws A securing the left cover to the machine 7463 Repair information 298 ...

Page 301: ...eft cover Note When removing the left cover the charcoal filter might become detached Installation note When replacing the left cover ensure that the charcoal filter is properly installed 7463 Repair information 299 ...

Page 302: ... cover removal 1 Open the front door 2 Pull the media tray from the machine 3 Raise the control panel to its uppermost position 4 Remove the rear door See Rear door removal on page 302 7463 Repair information 300 ...

Page 303: ...s cover 6 Remove the rear lower cover See Rear lower cover removal on page 304 7 Remove the top cover See Top cover removal on page 309 8 Remove the three screws A securing the left inner cover to the machine 7463 Repair information 301 ...

Page 304: ...9 Remove the left inner cover Rear door removal 1 Open the rear door 2 Remove the screw A securing the rear door support strap to the machine 7463 Repair information 302 ...

Page 305: ...3 Remove the support strap 4 Slide the rear door away from the machine and remove it 7463 Repair information 303 ...

Page 306: ... lower cover removal 1 Remove the rear door See Rear door removal on page 302 2 Remove the two screws A securing the left frame pivot to the machine 3 Remove the left frame pivot 7463 Repair information 304 ...

Page 307: ...ess cover See Controller board access cover removal on page 373 2 Remove the controller board access shield See Controller board access shield removal on page 374 3 Remove the rear door See Rear door removal on page 302 4 Remove the left cover See Left cover removal MX81x on page 298 5 Remove the right cover See Right cover removal MX81x on page 307 7463 Repair information 305 ...

Page 308: ...lower door 9 Disconnect the cables from the controller board Right cover removal MX71x 1 Open the front door 2 Raise the operator panel to its uppermost position 3 Remove the rear door See Rear door removal on page 302 4 Remove the rear lower cover See Rear lower cover removal on page 304 7463 Repair information 306 ...

Page 309: ... the five screws A securing the right cover to the machine 6 Remove the right cover Right cover removal MX81x 1 Open the front door 2 Remove the media tray 3 Open the cartridge door 7463 Repair information 307 ...

Page 310: ...achine 5 Remove the right cover Right inner cover removal MX71x 1 Remove the right cover See Left inner cover removal on page 300 2 Remove the three screws A securing the right inner cover to the machine 3 Remove the right inner cover 7463 Repair information 308 ...

Page 311: ...ransfer roller left arm with cable removal on page 332 Transfer roller right arm removal on page 333 Transfer roller removal on page 336 Duplex exit diverter removal 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the controller board access shield See Controller board access shield removal on page 374 3 Remove the media tray See Media tray removal on page 362 4 Remove th...

Page 312: ...11 Remove the spring A 12 Move the duplex exit diverter to the right and detach the left hinge point 13 Lift the right hinge point and remove the duplex exit diverter 7463 Repair information 310 ...

Page 313: ...emoval 1 Open the control panel 2 Lower the front door 3 Remove the MPF tray See MPF tray removal on page 327 4 Gently flex the left bracket A and release the tab on the MPF support link 7463 Repair information 311 ...

Page 314: ...moval 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the controller board access shield See Controller board access shield removal on page 374 3 Remove the media tray See Media tray removal on page 362 4 Remove the MPF tray See MPF tray removal on page 327 5 Remove the front door See Front door removal on page 311 7463 Repair information 312 ...

Page 315: ... See Media vertical guide removal on page 321 11 Remove the duplex exit diverter See Duplex exit diverter removal on page 309 12 Gently press the mounting loops inward to free them from the bosses on the frame 13 Release the upper hooks on the inner guide deflector 14 Remove the inner guide deflector Installation warning Ensure that the four retention hooks A on the inner guide deflector are prope...

Page 316: ...o Media aligner roller adjustment on page 279 1 Open the control panel door 2 Remove the toner cartridge 3 Remove the two screws A securing the printhead access cover to the machine Warning Potential Damage When removing the printhead access cover ensure that the cartridge cooling fan cable does not become disconnected 7463 Repair information 314 ...

Page 317: ...the printhead access cover 6 Raise the paper support on top of the printer to provide access to the printhead mounting screws 7 Remove the three 5 5mm hex screws B securing the laser printhead to the machine Note Ensure the screws do not fall inside the machine 7463 Repair information 315 ...

Page 318: ...Note When removing the laser printhead do not adjust the printhead adjuster screw until the new printhead has been installed 7463 Repair information 316 ...

Page 319: ...l the media aligner roller you will have to adjust the media alignment See Media aligner roller adjustment on page 279 Warning Potential Damage When removing the media aligner ensure that you retain the attached spring 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the media tray See Media tray removal on page 362 3 Remove the MPF tray See MPF tray removal on page 327 4 ...

Page 320: ...r removal on page 312 13 Remove the three screws A securing the media aligner roller to the machine 14 Remove the screw B securing the grounding wire to the media aligner roller 15 Locate the adjuster screw access hole in the controller board shield Note The adjuster screw is contained between the left frame and the drive plate it will stay in place during media aligner roller replacement If the a...

Page 321: ...e Installation warning Make sure to reattach the grounding strap to the correct screw and make sure the grounding strap is out of the paper path 17 Gently detach the media aligner roller Warning Potential Damage When removing the media aligner ensure that you retain the attached spring 7463 Repair information 319 ...

Page 322: ...ss shield removal on page 374 3 Remove the media tray See Media tray removal on page 362 4 Open the control panel door 5 Remove the toner cartridge 6 Remove the imaging unit 7 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 322 8 Gently slide the media turn guide to the right to detach it from the machine 7463 Repair information 320 ...

Page 323: ...uide removal 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the controller board access shield See Controller board access shield removal on page 374 3 Remove the media tray See Media tray removal on page 362 4 Open the control panel door 5 Remove the toner cartridge 6 Remove the imaging unit 7 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 32...

Page 324: ... the left cover See Left cover removal MX71x on page 296 2 Remove the controller board access shield See Controller board access shield removal on page 374 3 Remove the media tray See Media tray removal on page 362 4 Open the control panel door 5 Remove the toner cartridge 6 Remove the imaging unit 7463 Repair information 322 ...

Page 325: ...ate as shown in the following image and remove the MPF feeder lift plate Warning Potential Damage When you press down the plate you are lowering the pick pad B away from the MPF feed roller to prevent damage If you do not do this the pick pad will likely become damaged 7463 Repair information 323 ...

Page 326: ...placed properly behind the MPF feed roller Installation warning When replacing the MPF feeder lift plate ensure that the actuator flag C is placed in the slot as shown in the following image sr_MPF_feeder_lift_plate_D_4 9 Disconnect the MPF pick solenoid cable J3 D 7463 Repair information 324 ...

Page 327: ... replacing the MPF feeder lift plate ensure that the MPF feeder lift plate cable and solenoid cable are properly rerouted and that all cables are properly reconnected Make sure that these cables are not pinched between the MPF feeder lift plate and the frame before replacing the screws 7463 Repair information 325 ...

Page 328: ...cess shield removal on page 374 3 Remove the media tray See Media tray removal on page 362 4 Open the control panel door 5 Remove the toner cartridge 6 Remove the imaging unit 7 Remove the media turn guide See Media turn guide removal on page 320 8 Remove the e clip securing the MPF pick roller to the machine 9 Remove the flange 7463 Repair information 326 ...

Page 329: ...10 Remove the MPF pick roller 11 Remove the second flange MPF tray removal 1 Open the control panel 2 Lower the front door 7463 Repair information 327 ...

Page 330: ...3 Gently flex the left bracket and detach the left side of the MPF tray 4 Gently flex the right bracket and detach the right side of the MPF tray 7463 Repair information 328 ...

Page 331: ...e the front door See Front door removal on page 311 5 Remove the toner cartridge 6 Remove the imaging unit 7 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 322 8 Remove the media turn guide See Media turn guide removal on page 320 9 Remove the media vertical guide See Media vertical guide removal on page 321 10 Remove the duplex exit diverter See Duplex exit diverter re...

Page 332: ...Sensor toner density removal 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the controller board access shield See Controller board access shield removal on page 374 3 Remove the media tray See Media tray removal on page 362 4 Remove the front door See Front door removal on page 311 7463 Repair information 330 ...

Page 333: ...de See Media vertical guide removal on page 321 10 Remove the duplex exit diverter See Duplex exit diverter removal on page 309 11 Remove the inner guide deflector See Inner guide deflector removal on page 312 12 Remove the media aligner roller See Media aligner roller removal on page 317 13 Remove the screw A securing the sensor toner density to the machine 14 Gently lift and remove the sensor to...

Page 334: ...ck roller See MPF pick roller removal on page 326 9 Remove the MPF feeder lift plate See MPF feeder lift plate removal on page 322 10 Remove the media vertical guide See Media vertical guide removal on page 321 11 Remove the duplex exit diverter See Duplex exit diverter removal on page 309 12 Remove the inner guide deflector See Inner guide deflector removal on page 312 13 Remove the transfer roll...

Page 335: ...S Transfer roller right arm removal 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the controller board access shield See Controller board access shield removal on page 374 3 Remove the media tray See Media tray removal on page 362 4 Remove the front door See Front door removal on page 311 7463 Repair information 333 ...

Page 336: ...val on page 320 9 Remove the media vertical guide See Media vertical guide removal on page 321 10 Remove the duplex exit diverter See Duplex exit diverter removal on page 309 11 Remove the inner guide deflector See Inner guide deflector removal on page 312 12 Remove the two screws A securing the toner level contact to the machine 13 Remove the toner level contact 7463 Repair information 334 ...

Page 337: ...14 Remove the screw B securing the transfer roller right arm to the machine 15 Remove the transfer roller right arm 7463 Repair information 335 ...

Page 338: ...Transfer roller removal 1 Open the control panel cover 2 Open the front door 3 Remove the toner supply 7463 Repair information 336 ...

Page 339: ... machine 6 Gently move the transfer roller to the right to disengage it from the left transfer roller arm Note When removing the transfer roller avoid all contact with the foam surface or print quality issues might occur Installation note When replacing the transfer roller do not touch the foam surface 7463 Repair information 337 ...

Page 340: ...age 343 Right frame pivot removal on page 344 Sensor rear door interlock removal on page 345 Duplex motor removal 1 Remove the paper tray from the machine 2 Remove the rear door See Rear door removal on page 302 3 Remove the rear lower cover See Rear lower cover removal on page 304 4 Remove the fuser access door See Fuser access door removal on page 342 7463 Repair information 338 ...

Page 341: ...screws A securing the duplex motor to the machine 6 Position the printer so that you can access the bottom of the machine as shown in the following image 7 Detach the drive belt from the pulley 7463 Repair information 339 ...

Page 342: ...motor make sure the drive belt connected to the duplex is properly reattached Fuser removal CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Remove the rear door See Rear door removal on page 302 2 Open and lower the fuser access door 7463 Repair information 340 ...

Page 343: ...3 Loosen the two fuser thumbscrews A 4 Gently pull the fuser and remove it from the machine 7463 Repair information 341 ...

Page 344: ...cess door removal 1 Remove the rear door See Rear door removal on page 302 2 Gently flex the fuser access door hinges 3 Pull the fuser access door away from the machine to remove it 7463 Repair information 342 ...

Page 345: ... frame pivot removal 1 Remove the rear door See Rear door removal on page 302 2 Remove the two screws A securing the left frame pivot to the machine 3 Remove the left frame pivot 7463 Repair information 343 ...

Page 346: ...frame pivot removal 1 Remove the rear door See Rear door removal on page 302 2 Remove the two screws A securing the right frame pivot to the machine 3 Remove the right frame pivot 7463 Repair information 344 ...

Page 347: ... 296 3 Using a flat tip screwdriver pry the sensor rear door interlock away from the machine Note It might take a small amount of force to remove the sensor rear door interlock 4 Disconnect the cable A from the sensor rear door interlock Base printer top removals Cartridge door removal on page 346 7463 Repair information 345 ...

Page 348: ...val on page 354 Cartridge door removal 1 Remove the toner supply cartridge 2 Remove the imaging unit 3 Remove the left cover See Left cover removal MX81x on page 298 4 Remove the right cover See Right cover removal MX71x on page 306 5 Open the rear door 6 Remove the top cover See Top cover removal on page 309 7 Remove the screw A securing the sensor cover to the machine 7463 Repair information 346...

Page 349: ...n full removal on page 349 11 Remove the standard bin cover See Standard bin cover removal MX81x on page 352 12 Disconnect and remove the two cables that are attached to the cartridge door from the controller board 13 Remove the e clip B securing the pin to the hinge 14 Remove the pin C 15 Raise the control panel to its uppermost position 7463 Repair information 347 ...

Page 350: ...16 Detach the two springs from the machine 17 Remove the cartridge door 7463 Repair information 348 ...

Page 351: ... removal 1 Open the rear door 2 Remove the screw A 3 Remove the output bin sensor cover Sensor standard bin full removal 1 Open the control panel door 2 Open the rear door 3 Remove the sensor cover 7463 Repair information 349 ...

Page 352: ...full 6 Disconnect the cable B Standard bin cover removal MX71x 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the right cover See Right cover removal MX71x on page 306 3 Open the rear door 4 Remove the upper redrive See Upper redrive removal on page 354 7463 Repair information 350 ...

Page 353: ... standard bin full with actuator See Sensor standard bin full removal on page 349 6 Remove the four screws A 7 Cut the two cable ties securing the cables to the bottom of the standard bin cover 7463 Repair information 351 ...

Page 354: ...t cover See Left cover removal MX81x on page 298 2 Remove the right cover See Right cover removal MX71x on page 306 3 Open the rear door 4 Remove the top cover See Top cover removal on page 309 5 Remove the screw A securing the sensor cover to the machine 7463 Repair information 352 ...

Page 355: ...ver 7 Remove the upper redrive See Upper redrive removal on page 354 8 Remove the sensor standard bin full with actuator See Sensor standard bin full removal on page 349 9 Remove the five screws B 7463 Repair information 353 ...

Page 356: ...10 Remove the standard bin cover Upper redrive removal 1 Open the rear door 2 Remove the top cover See Top cover removal on page 309 3 Open the fuser access door 7463 Repair information 354 ...

Page 357: ...Base printer bottom removals Duplex front flap removal on page 356 Duplex rear flap removal on page 357 Left frame extension removal MX71x on page 358 Left frame extension removal MX81x on page 360 Media tray removal on page 362 Pick roller assembly removal on page 363 7463 Repair information 355 ...

Page 358: ...When removing the duplex front flap ensure that you retain the attached spring 1 Disconnect the machine from any input options 2 Carefully place the machine on its rear side so that the bottom of the machine is exposed as shown in the following image CAUTION POTENTIAL INJURY Remove all data cables and the power cord from the back of the printer before you place it on its rear side Otherwise the we...

Page 359: ...ly detach it from the machine Duplex rear flap removal Warning Potential Damage When removing the duplex rear flap ensure that you retain the attached springs 1 Press down on the duplex rear flap and remove the screw A securing the bracket to the machine 7463 Repair information 357 ...

Page 360: ...om the machine 3 Gently remove the duplex rear flap Left frame extension removal MX71x 1 Remove the left cover See Left cover removal MX71x on page 296 2 Gently place the printer on its right side 7463 Repair information 358 ...

Page 361: ...3 Remove the two screws A securing the left frame extension to the machine 4 Release the two hooks B 7463 Repair information 359 ...

Page 362: ...ove the controller board access shield See Controller board access shield removal on page 374 3 Remove the rear door See Rear door removal on page 302 4 Remove the left cover See Left cover removal MX71x on page 296 5 Remove the right cover See Right cover removal MX71x on page 306 6 Remove the rear lower door See Rear lower door removal MX81x on page 305 7 Safely place the machine on its left sid...

Page 363: ...8 Remove the six screws A securing the left frame extension to the machine 9 Release the two hooks B 7463 Repair information 361 ...

Page 364: ...10 Remove the left frame extension 11 Disconnect the cables from the controller board Media tray removal 1 Pull the media tray out from the machine until you meet resistance 7463 Repair information 362 ...

Page 365: ...plex flap to gain access to the pick roller assembly Note When removing the pick roller assembly avoid all contact with the roller surfaces or paper jams might occur 3 Squeeze both sides of the pick roller latch and move the pick roller assembly to the right to remove it Note When replacing the pick rollers do not touch the roller surfaces or paper jams might occur 7463 Repair information 363 ...

Page 366: ... Carefully place the machine on its rear side so that the bottom of the machine is exposed 3 Remove the three screws A securing the sensor duplex path to the machine 4 Remove the sensor duplex path 5 Disconnect the cable B from the sensor duplex path 7463 Repair information 364 ...

Page 367: ...4 Remove the left cover See Left cover removal MX71x on page 296 5 Remove the PCBA housing See PCBA housing removal on page 380 6 Remove the media tray See Media tray removal on page 362 7 Remove the pick roller assembly See Pick roller assembly removal on page 363 8 Remove the media feeder See Media feeder removal on page 379 9 Disconnect the cable A from the sensor tray 1 media out 7463 Repair i...

Page 368: ...10 Release the hooks B securing the sensor tray 1 media out to the media feeder 11 Remove the sensor tray 1 media out 7463 Repair information 366 ...

Page 369: ... button to release the separator roller assembly from the media tray 3 Remove the separator roller assembly Right frame extension MX71x 1 Remove the base machine from any input options 2 Remove the media tray 3 Carefully lay the machine safely on its left side 7463 Repair information 367 ...

Page 370: ...4 Remove the two screws A securing the right frame extension to the machine 7463 Repair information 368 ...

Page 371: ... the right frame extension Right frame extension removal MX81x 1 Remove the controller board access cover See Controller board access cover removal on page 373 2 Remove the controller board access shield See Controller board access shield removal on page 374 7463 Repair information 369 ...

Page 372: ...removal MX71x on page 296 5 Remove the right cover See Right cover removal MX71x on page 306 6 Remove the rear lower door See Rear lower door removal MX81x on page 305 7 Remove the four screws A securing the right frame extension to the machine 8 Release the two hooks B 7463 Repair information 370 ...

Page 373: ...ess shield removal on page 374 Fuser drive motor removal on page 374 Main cooling fan removal on page 376 Main drive motor removal on page 377 Media feeder removal on page 379 PCBA housing removal on page 380 Sensor control panel interlock removal on page 382 Sensor pick roller position removal on page 383 Toner add motor removal on page 384 7463 Repair information 371 ...

Page 374: ...mponent has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the controller board control panel boards or control panel will become locked CAUTION POTENTIAL INJURY This product contains a lithium battery There is a risk of explosion if the battery...

Page 375: ...e sure you retain the flash card from the original controller board so that you can use it with the replacement controller board Controller board access cover removal Detach the controller board access cover from the machine 7463 Repair information 373 ...

Page 376: ...g the controller board access shield to the machine 3 Move the controller board access shield toward the front of the machine to remove it Fuser drive motor removal 1 Remove the rear door See Rear door removal on page 302 2 Remove the fuser See Fuser removal on page 340 3 Remove the imaging unit from the machine 7463 Repair information 374 ...

Page 377: ...val on page 380 7 Remove the main drive motor See Main drive motor removal on page 377 8 Remove the harnesses from the clamp A 9 Remove the three screws B securing the fuser drive motor to the machine Note When removing the lowermost screw the grounding plate will become detached 10 Disconnect the cable C from the fuser drive motor 7463 Repair information 375 ...

Page 378: ... the fuser drive motor ensure that the cable is properly reconnected Main cooling fan removal 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the controller board access shield See Controller board access shield removal on page 374 3 Remove the three screws B securing the main cooling fan to the machine 7463 Repair information 376 ...

Page 379: ...ight cover See Right cover removal MX71x on page 306 3 Remove the rear lower cover See Rear lower cover removal on page 304 4 Remove the LVPS See LVPS removal on page 389 5 Remove the left cover See Left cover removal MX71x on page 296 6 Remove the PCBA housing See PCBA housing removal on page 380 7 Remove the harnesses from the clamp A 7463 Repair information 377 ...

Page 380: ...motor Installation warning When replacing the main drive motor make sure that the control panel door is in the closed position or the main drive motor will not align properly and damage will occur Installation warning When replacing the main drive motor make sure that all gears and drive shafts are properly aligned or damage will occur 7463 Repair information 378 ...

Page 381: ...S removal on page 389 4 Remove the left cover See Left cover removal MX71x on page 296 5 Remove the PCBA housing See PCBA housing removal on page 380 6 Remove the pick roller assembly See Pick roller assembly removal on page 363 7 Remove the three screws A securing the media feeder to the machine Note Use care when removing the media feeder to avoid damage 7463 Repair information 379 ...

Page 382: ...using 1 Remove the right cover See Right cover removal MX71x on page 306 2 Remove the rear lower cover See Rear lower cover removal on page 304 3 Remove the LVPS See LVPS removal on page 389 4 Remove the left cover See Left cover removal MX71x on page 296 5 Disconnect all of the cables from the controller board 7463 Repair information 380 ...

Page 383: ...6 Remove the five screws A 7 Remove the PCBA housing 7463 Repair information 381 ...

Page 384: ...left cover See Left cover removal MX71x on page 296 2 Remove the screw A securing the bracket to the machine 3 Remove the bracket from the machine 4 Disconnect the cable B from the sensor control panel interlock and remove it 7463 Repair information 382 ...

Page 385: ...89 4 Remove the left cover See Left cover removal MX71x on page 296 5 Remove the PCBA housing See PCBA housing removal on page 380 6 Remove the pick roller assembly See Pick roller assembly removal on page 363 7 Remove the media feeder See Media feeder removal on page 379 8 Release the hooks A securing the sensor pick roller position to the assembly 9 Remove the sensor pick roller position 7463 Re...

Page 386: ...ear lower cover See Rear lower cover removal on page 304 3 Remove the LVPS See LVPS removal on page 389 4 Remove the left cover See Left cover removal MX71x on page 296 5 Remove the PCBA housing See PCBA housing removal on page 380 6 Remove the three screws A securing the toner add motor to the machine 7463 Repair information 384 ...

Page 387: ...motor Base printer right removals Cartridge cooling fan removal on page 386 Duplex cooling fan removal on page 387 HVPS removal on page 388 LVPS removal on page 389 Power switch removal on page 392 7463 Repair information 385 ...

Page 388: ...1x on page 306 2 Remove the screw A securing the cartridge cooling fan to the machine 3 Remove the cartridge cooling fan 4 Disconnect the cable B Installation note When replacing the cartridge cooling fan ensure that it is installed as shown in the picture 7463 Repair information 386 ...

Page 389: ...X71x on page 306 2 Remove the screw A securing the duplex cooling fan from the machine 3 Remove the duplex cooling fan 4 Disconnect the cable B Installation note When replacing the duplex cooling fan ensure that it is installed as shown in the picture 7463 Repair information 387 ...

Page 390: ...S removal 1 Remove the right cover See Right cover removal MX71x on page 306 2 Disconnect four cables A from the HVPS 3 Remove the four screws B securing the HVPS to the machine 7463 Repair information 388 ...

Page 391: ...ly reattached When replacing the HVPS make sure the cables are properly reattached LVPS removal 1 Remove the right cover See Right cover removal MX71x on page 306 2 Remove the rear lower cover See Rear lower cover removal on page 304 3 Disconnect the main power cable A from the LVPS 7463 Repair information 389 ...

Page 392: ...olding down the duplex rear flap remove the two screws B securing the LVPS to the machine 5 Gently but firmly pull the LVPS partially from the machine as shown in the following image 7463 Repair information 390 ...

Page 393: ...the LVPS Installation warning When replacing the LVPS ensure that the LVPS is perfectly square to the printer as opposed to replacing it at an angle If you try to replace the LVPS at an angle damage will occur to the controller board 7463 Repair information 391 ...

Page 394: ...engage the controller board Power switch removal 1 Remove the rear lower cover See Rear lower cover removal on page 304 2 Remove the right cover See Right cover removal MX71x on page 306 3 Remove the right frame extension See Right frame extension removal MX81x on page 369 4 Disconnect the main power cable A from the LVPS 7463 Repair information 392 ...

Page 395: ...5 Remove the two screws B securing the power switch to the machine 6 Remove the screw C securing the grounding cable 7463 Repair information 393 ...

Page 396: ...rol panel removals 10 inch display removal 1 Remove the controller board access cover See Controller board access cover removal on page 373 2 Remove the rear door See Rear door removal on page 302 3 Remove the left cover See Left cover removal MX81x on page 298 7463 Repair information 394 ...

Page 397: ...e the flatbed scanner left cover See Flatbed scanner left cover removal topic on page 484 8 Remove the screw A securing the front scanner cover to the machine 9 Remove the front scanner cover 10 Remove the control panel See Control panel removal MX81x on page 402 11 Place the control panel upside down on a flat surface 7463 Repair information 395 ...

Page 398: ...12 Remove the six screws B securing the bottom cover to the assembly 13 Remove the bottom cover from the assembly 7463 Repair information 396 ...

Page 399: ...14 Remove the four screws C securing the ten inch display to the assembly 15 Disconnect the three cables D 7463 Repair information 397 ...

Page 400: ... removal MX81x on page 402 2 Remove the four screws A securing the display 3 Carefully lift the display and then disconnect all the cables from the display Warning Potential Damage Connections B under the display are prone to damage Extra care is required in handling these parts 7463 Repair information 398 ...

Page 401: ...in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the controller board control panel boards or control panel will become locked 1 Remove the toner supply cartridge 2 Remove the imaging unit 3 Remove the left cover See Left cover removal MX71x on page 296 4 Remove the right cover See Right cover remo...

Page 402: ...Disconnect and remove the two cables A from the frame Note The cables will remain attached to the control panel 13 Remove the screw B securing the grounding cable to the machine 7463 Repair information 400 ...

Page 403: ...14 Remove the e clip C securing the pin to the hinge 15 Remove the pin 16 Raise the control panel to its uppermost position 7463 Repair information 401 ...

Page 404: ...the printer will be rendered inoperable Never install or remove these components as a method of troubleshooting while operating in normal user mode See Controller board control panel replacement on page 264 Warning Potential Damage When a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacture...

Page 405: ...Column left front cover removal MX81x on page 291 7 Remove the left scanner cover See Flatbed scanner left cover removal topic on page 484 8 Remove the screw A securing the front scanner cover to the machine 9 Remove the front scanner cover 7463 Repair information 403 ...

Page 406: ...10 Remove the seven screws B securing the control panel to the machine 7463 Repair information 404 ...

Page 407: ...11 Disconnect the three cables C from the controller board 12 Remove the control panel 7463 Repair information 405 ...

Page 408: ...d of troubleshooting while operating in normal user mode See Controller board control panel replacement on page 264 Warning Potential Damage When a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the controller board control panel b...

Page 409: ...ontrol panel replacement on page 264 Warning Potential Damage When a component has been installed in a machine and has been powered up in normal user mode it cannot be used in another machine it must be returned to the manufacturer The machine must be powered up in Diagnostic mode or the controller board control panel boards or control panel will become locked 1 Remove the controller board access ...

Page 410: ...g the front scanner cover to the machine 9 Remove the front scanner cover 10 Remove the control panel See Control panel removal MX81x on page 402 11 Place the control panel upside down on a flat surface 7463 Repair information 408 ...

Page 411: ...12 Remove the six screws B securing the bottom cover to the assembly 13 Remove the bottom cover from the assembly 7463 Repair information 409 ...

Page 412: ...14 Remove the five screws C 15 Disconnect the five cables D 7463 Repair information 410 ...

Page 413: ...16 Remove the control panel board Control panel front cover removal 1 Raise the control panel to its uppermost position 7463 Repair information 411 ...

Page 414: ...2 Remove the four screws A securing the control panel front cover to the machine 3 Remove the control panel front cover 7463 Repair information 412 ...

Page 415: ...al 1 Raise the control panel to its uppermost position 2 Remove the control panel front cover See Control panel front cover removal on page 411 3 Release the two springs from the control panel frame 7463 Repair information 413 ...

Page 416: ...he following image 5 Gently remove the control panel latch Control panel left bezel removal MX71x 1 Remove the control panel front cover See Control panel front cover removal on page 411 2 Raise the control panel to its uppermost position 7463 Repair information 414 ...

Page 417: ...3 Remove the two screws A securing the control panel left bezel to the machine 4 Remove the control panel left bezel 7463 Repair information 415 ...

Page 418: ... See Control panel front cover removal on page 411 2 Remove the two screws A securing the control panel right bezel to the machine 3 Gently remove the control panel right bezel to gain access to the cables 4 Disconnect the three cables B from the board 7463 Repair information 416 ...

Page 419: ...ntrol panel hinge removal 1 Remove the left cover See Left cover removal MX71x on page 296 2 Remove the right cover See Right cover removal MX71x on page 306 3 Open the rear door 4 Remove the top cover See Top cover removal on page 309 5 Remove the upper redrive See Upper redrive removal on page 354 7463 Repair information 417 ...

Page 420: ...he standard bin cover See Standard bin cover removal MX71x on page 350 9 Remove the control panel See Control panel removal MX71x on page 399 10 Disconnect the left recoil spring 11 Remove the e clip A securing the pin to the left control panel hinge 12 Remove the pin B 13 Remove the controller board access shield See Controller board access shield removal on page 374 7463 Repair information 418 ...

Page 421: ...14 Disconnect the USB cable C from the controller board 15 Remove the screw D securing the ground wire 7463 Repair information 419 ...

Page 422: ...ver See Left cover removal MX71x on page 296 2 Remove the right cover See Right cover removal MX71x on page 306 3 Open the rear door 4 Remove the top cover See Top cover removal on page 309 5 Remove the upper redrive See Upper redrive removal on page 354 6 Remove the output bin sensor cover See Output bin sensor cover removal on page 349 7463 Repair information 420 ...

Page 423: ... bin cover removal MX71x on page 350 9 Remove the control panel See Control panel removal MX71x on page 399 10 Disconnect the right recoil spring 11 Remove the controller board access shield See Controller board access shield removal on page 374 12 Disconnect the control panel ribbon cable A from the controller board 7463 Repair information 421 ...

Page 424: ...13 Remove the screw B securing the ground wire 14 Position the right control panel hinge as shown in the following image 7463 Repair information 422 ...

Page 425: ...isplay removal 7 inch and 10 inch 1 Remove the control panel front cover See Control panel front cover removal on page 411 2 Remove the control panel right bezel 3 Remove the screw A securing the cover to the control panel 7463 Repair information 423 ...

Page 426: ...4 Gently press the hinge inward to release it from the machine 5 Remove the tilting display 7463 Repair information 424 ...

Page 427: ...6 Remove the ground wire Standard bin LED board removal 1 Remove the two screws A and then remove the board cover 7463 Repair information 425 ...

Page 428: ...ve the board Control panel cover removal 1 Remove the control panel See Control panel removal MX71x on page 399 or Control panel removal MX81x on page 402 2 Remove the four screws A and then remove the cover 7463 Repair information 426 ...

Page 429: ...l the control panel buttons Control panel buttons removal 1 Remove the control panel See Control panel removal MX71x on page 399 or Control panel removal MX81x on page 402 2 Remove the control panel cover See Control panel cover removal on page 426 7463 Repair information 427 ...

Page 430: ...ns Control panel speaker removal 1 Remove the control panel See Control panel removal MX71x on page 399 or Control panel removal MX81x on page 402 2 Remove the control panel cover See Control panel cover removal on page 426 3 Loosen the three screws A to release the speaker 7463 Repair information 428 ...

Page 431: ... Control panel removal MX81x on page 402 2 Remove the control panel cover See Control panel cover removal on page 426 3 Remove the control panel speaker See Control panel speaker removal on page 428 4 Disconnect the screw A securing the USB cable to the control panel 5 Route the cable off the control panel and remove 7463 Repair information 429 ...

Page 432: ... removal MX81x on page 305 3 Remove the right cover See Right cover removal MX71x on page 306 4 On the right side of the machine remove the four A screws securing the ADF scanner assembly to the machine 5 Disconnect the two cables B 6 On the left side of the machine remove the eight C screws securing the ADF scanner assembly to the machine 7463 Repair information 430 ...

Page 433: ...osen the six screws D securing the controller board shield to the machine 8 Remove the controller board shield 9 Remove the screw E securing the grounding bracket to the machine 7463 Repair information 431 ...

Page 434: ...move the ADF scanner assembly from the machine ADF removals ADF assembly removal 1 Remove the ADF rear cover See ADF rear cover removal on page 454 2 Disconnect the JICC1 and JADF1 cables from the ADF controller card 7463 Repair information 432 ...

Page 435: ...tbed scanner ADF bottom door removal 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Remove the ADF rear cover See ADF rear cover removal on page 454 3 Remove the flatbed glass cushion See Flatbed glass cushion removal on page 483 4 Disconnect the JBCON1 connector on the ADF controller card 7463 Repair information 433 ...

Page 436: ... the ground cable 6 Pinch the tabs on the ADF bottom door to open the ADF bottom door 7 Pry the hinge on the front B and rear C of the ADF bottom door to release the tabs 8 Remove the ADF bottom door 7463 Repair information 434 ...

Page 437: ...removal on page 454 3 Remove the ADF input tray See ADF input tray removal on page 445 4 Remove the ADF lift tray See ADF lift tray removal on page 450 5 Disconnect the CCD ribbon cable A from the scanner CCD 6 Remove the document set receiver sensor 7 Remove the two screws with spring B securing the scanner CCD 7463 Repair information 435 ...

Page 438: ...use a flat head screw driver to remove the bottom support bracket F 10 Push the ADF scanner frame away from the scanner CCD 1 and then carefully lift the front of the scanner CCD 2 Note Carefully maneuver the scanner CCD so that it does not get caught on any of the obstacles on the front side of the ADF scanner frame 7463 Repair information 436 ...

Page 439: ...11 Remove the scanner CCD 7463 Repair information 437 ...

Page 440: ...ear cover See ADF rear cover removal on page 454 2 Remove all the cables from cable connectors on the ADF controller card 3 Remove the six screws B securing the ADF controller card and then remove the ADF controller card 7463 Repair information 438 ...

Page 441: ...Remove the ADF front cover 2 Remove the ADF rear cover 3 Disconnect the JHINGE1 cable A from the ADF controller 4 Remove the ADF left lower cover 5 Remove the screw B securing the ground cable 7463 Repair information 439 ...

Page 442: ... C and the retaining bracket D securing the ADF door 7 Remove the ADF door ADF feed belt removal 1 Open the ADF door 2 Remove the ADF pick roller cover See ADF pick roller cover removal on page 451 7463 Repair information 440 ...

Page 443: ...3 Push down the feed belt and then push the ADF feed belt to the left to release ADF float plate with springs removal 1 Open the ADF door 7463 Repair information 441 ...

Page 444: ...late in three locations A on the right side 3 Set the teflon paper deflector B aside then pry the ADF float plate in three locations C on the left side 4 Remove the ADF float plate with springs D 7463 Repair information 442 ...

Page 445: ...removal 1 Raise the ADF assembly 2 Remove the two screws A at the bottom side of the ADF front cover 3 Open the ADF top cover 4 Remove the two screws B on the top side of the ADF front cover 7463 Repair information 443 ...

Page 446: ...drive parts pack removal 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Remove the belt A 3 Remove the two springs B 4 Remove the c clips C 5 Remove the two screws D 6 Remove the four gears 7 Remove the screw F 7463 Repair information 444 ...

Page 447: ...emove ADF input tray removal 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Remove the ADF rear cover See ADF rear cover removal on page 454 3 Disconnect the JTRAY1 cable A from the ADF controller card 7463 Repair information 445 ...

Page 448: ...g the ADF input tray 5 Remove the ADF input tray ADF left hinge removal 1 Remove the ADF rear cover See ADF rear cover removal on page 454 2 Disconnect the JICC1 and JADF1 cables from the ADF controller card 7463 Repair information 446 ...

Page 449: ...se the cable router 4 Open the ADF then lift to detach the ADF from the flatbed scanner 5 Remove the ADF rear side drive parts pack See ADF rear side drive parts pack removal on page 456 6 Remove the four screws A on the ADF left hinge 7463 Repair information 447 ...

Page 450: ...7 Remove the ADF left hinge B ADF left lower cover removal 1 Open the ADF top door 7463 Repair information 448 ...

Page 451: ...2 Remove the four screws A securing the ADF rear cover 3 Open the ADF then loosen the ADF rear cover Note Do not completely remove the ADF rear cover 7463 Repair information 449 ...

Page 452: ...ve the ADF left lower cover ADF lift tray removal 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Remove the ADF rear cover See ADF rear cover removal on page 454 3 Remove the ADF left lower cover See ADF left lower cover removal on page 448 7463 Repair information 450 ...

Page 453: ... the ADF door 5 Remove the ADF input tray See ADF input tray removal on page 445 6 Lift and slide the ADF lift tray to remove ADF pick roller cover removal 1 Open the ADF top cover 7463 Repair information 451 ...

Page 454: ...DF pick roller cover and then remove the ADF pick roller cover A ADF pick roller removal 1 Open the ADF door 2 Remove the pick roller cover See ADF pick roller cover removal on page 451 3 Remove the lock A 7463 Repair information 452 ...

Page 455: ...ck roller to remove ADF push button switch sensor removal 1 Remove the ADF rear cover See ADF rear cover removal on page 454 2 Remove the cable A attached to the push button switch sensor 7463 Repair information 453 ...

Page 456: ...3 Pinch the tabs on the push button switch sensor to remove ADF rear cover removal 1 Open the ADF top cover 7463 Repair information 454 ...

Page 457: ...2 Remove the four screws A securing the ADF rear cover 3 Remove the ADF rear cover 7463 Repair information 455 ...

Page 458: ...e two connectors A 3 Remove the seven screws B securing the ADF rear side drive parts pack 4 Remove the ADF rear side drive parts pack ADF right hinge removal 1 Remove the ADF rear cover See ADF rear cover removal on page 454 2 Disconnect the JICC1 and JADF1 cables from the ADF controller card 7463 Repair information 456 ...

Page 459: ...naps on the JICC1 and JADF1 cable router to release the cable router 4 Open the ADF then lift to detach the ADF from the flatbed scanner 5 Remove the four screws A on the ADF right hinge 7463 Repair information 457 ...

Page 460: ...6 Remove the ADF right hinge B ADF separation guide removal 1 Open the ADF top cover 2 Remove the four screws A securing the ADF separation guide 7463 Repair information 458 ...

Page 461: ...3 Remove the ADF separation guide B ADF separator roller removal 1 Open the ADF top cover 7463 Repair information 459 ...

Page 462: ...2 Remove the ADF separator roller access cover 3 Press the latch on the ADF separator roller to release it from the shaft 7463 Repair information 460 ...

Page 463: ...Sensor ADF 1st scan removal 1 Remove the ADF lift tray See ADF lift tray removal on page 450 2 Remove the separator roller See ADF separator roller removal on page 459 3 Remove the screw A securing the sensor 7463 Repair information 461 ...

Page 464: ...remove the sensor ADF tray lift drive removal 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Remove the ADF rear cover See ADF rear cover removal on page 454 3 Remove the ADF lift tray See ADF lift tray removal on page 450 4 Remove the input tray See ADF input tray removal on page 445 7463 Repair information 462 ...

Page 465: ...5 Remove the JELEV1 cable A from the ADF controller card 6 Remove the three screws B and the c clip C on the rear of the ADF tray lift drive 7463 Repair information 463 ...

Page 466: ...7 Remove the bushing D motor E and gear F 8 Remove the second bushing G underneath the gear from the rear of the ADF tray lift drive 7463 Repair information 464 ...

Page 467: ...9 Remove the c clip H and bushing I from the front of the ADF tray lift drive 10 Pull then lift the ADF tray lift drive shaft to remove 7463 Repair information 465 ...

Page 468: ...Bin extension removal 1 Pull the bin extension to remove it Deskew idler shaft removal 1 Open the ADF door 7463 Repair information 466 ...

Page 469: ...ring the deskew idler shaft from the front of the ADF 5 Remove the deskew idler shaft First scan roll drive gear 40t removal 1 Remove the ADF rear cover See ADF rear cover removal on page 454 2 Remove the ADF rear side drive parts pack See ADF rear side drive parts pack removal on page 456 3 Remove the e clip A on the first scan roll drive gear 7463 Repair information 467 ...

Page 470: ...DF rear cover See ADF rear cover removal on page 454 3 Remove the ADF input tray See ADF input tray removal on page 445 4 Remove the ADF lift tray See ADF lift tray removal on page 450 5 Unsnap the interrupt with flag sensor from the ADF frame Note Use a flat head screw driver to access and disengage the snaps A on the interrupt with flag sensor 7463 Repair information 468 ...

Page 471: ...l 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Remove the ADF rear cover See ADF rear cover removal on page 454 3 Remove the ADF left lower cover See ADF left lower cover removal on page 448 4 Open the ADF door 5 Remove the ADF input tray See ADF input tray removal on page 445 6 Remove the ADF lift tray See ADF lift tray removal on page 450 7 Disconnect the cable A from t...

Page 472: ...moval 1 Remove the ADF rear cover See ADF rear cover removal on page 454 2 Disconnect the JDSKW1 cable A from the ADF controller card 3 Remove the ADF rear side drive parts pack See ADF rear side drive parts pack removal on page 456 7463 Repair information 470 ...

Page 473: ...emoval on page 443 2 Remove the ADF rear cover See ADF rear cover removal on page 454 3 Remove the ADF left lower cover See ADF left lower cover removal on page 448 4 Remove the ADF pick roller cover See ADF pick roller cover removal on page 451 5 Remove the ADF pick roller See ADF pick roller removal on page 452 6 Open the ADF door 7463 Repair information 471 ...

Page 474: ...7 Remove the three screws A 8 Release the ADF door cover from the snaps 9 Disconnect the cable B from the interface card 7463 Repair information 472 ...

Page 475: ...he three screws D 13 Disconnect the cable E from the multifeed sensor parts kit Sensor ADF media present removal 1 Remove the ADF front cover See ADF front cover removal on page 443 2 Remove the ADF rear cover See ADF rear cover removal on page 454 7463 Repair information 473 ...

Page 476: ...ray removal on page 445 6 Remove the ADF lift tray See ADF lift tray removal on page 450 7 Disconnect the cable from the controller board 8 Push the sensor to remove Sensor ADF pick removal 1 Open the ADF top cover 2 Remove the separation guide 3 Remove the ADF separator roll 4 Disconnect the cable from the sensor 7463 Repair information 474 ...

Page 477: ...sconnect the cable from the sensor 5 Remove the screw A from the sensor Separation roll drive gear 29t removal 1 Remove the ADF rear cover See ADF rear cover removal on page 454 2 Remove the ADF rear side drive parts pack See ADF rear side drive parts pack removal on page 456 3 Remove the e clip A on the separation roll drive gear 7463 Repair information 475 ...

Page 478: ... Scanner unit removal 1 Remove the controller board cover 2 Remove the controller board shield 3 Remove the J51 cable A and JADF1 cable B from the controller board 4 Remove the flatbed scanner left cover 5 Remove the column left outer cover 7463 Repair information 476 ...

Page 479: ...scanner right cover 9 Take out the J51 cable C and JADF1 cable D 10 Remove the control panel Note Do not disconnect the cables and do not entirely remove the control panel from the machine 11 Remove the four screws E securing the flatbed scanner on the left of the machine 7463 Repair information 477 ...

Page 480: ...n the right of the machine 13 Remove the scanner unit assembly Flatbed scanner assembly removal 1 Remove the ADF assembly See ADF assembly removal on page 432 2 Remove the printer left cover See Left cover removal MX71x on page 296 7463 Repair information 478 ...

Page 481: ...cables A from the printer controller card 4 Remove the six screws B securing the flatbed assembly on the left side of the printer 5 Remove the printer right cover See Right cover removal MX71x on page 306 7463 Repair information 479 ...

Page 482: ...our screws E securing the flatbed scanner assembly on the right side of the printer 7 Remove the four screws E securing the flatbed assembly on the right side of the printer 8 Open the printer rear door 9 Lift the flatbed scanner assembly to remove 7463 Repair information 480 ...

Page 483: ...scanner front cover removal MX71x 1 Remove the ADF assembly 2 Pry the edge of the ADF front cover to disengage the snaps 3 Unsnap the flatbed front cover from the rest of the tabs on the flatbed scanner glass assembly 7463 Repair information 481 ...

Page 484: ...r front cover removal MX81x 1 Open the ADF 2 Remove the screw A securing the front scanner cover to the machine 3 Slide the flatbed scanner front cover to the right and then pull to remove 7463 Repair information 482 ...

Page 485: ...Flatbed glass cushion removal 1 Open the ADF 2 Remove the flatbed glass cushion 7463 Repair information 483 ...

Page 486: ...y removal on page 432 2 Slide the flatbed scanner left cover to the rear and then slide out to remove Flatbed scanner left cover removal MX81x 1 Open the ADF 2 Remove the column left front cover See Column left front cover removal MX81x on page 291 3 Pull to remove the flatbed scanner left cover 7463 Repair information 484 ...

Page 487: ...ht cover removal MX81x 1 Open the ADF 2 Pull to remove the flatbed scanner right cover Note Pull on the rear part of the flatbed scanner right cover firs before removing the entire scanner right cover Flatbed scanner CCD removal 1 Remove the ADF scanner assembly from the base printer See ADF scanner assembly removal on page 430 2 Remove the ADF assembly from the flatbed scanner assembly See ADF as...

Page 488: ...canner right cover removal on page 485 5 Remove the flatbed front cover See Flatbed scanner front cover removal on page 481 6 Remove the flatbed scanner glass See Flatbed scanner glass removal on page 492 7 Push the CCD towards the middle of the assembly 8 Remove the shaft supporting the flatbed CCD scanner 7463 Repair information 486 ...

Page 489: ... scanner until it exits completely from the other shaft 10 Release the flatbed CCD scanner from the belt Installation note Make sure that the belt grooves are in full contact with the CCD grooves 7463 Repair information 487 ...

Page 490: ...11 Unlock the cable connector and then disconnect the FFC from the flatbed CCD scanner See Ribbon cable connectors on page 265 7463 Repair information 488 ...

Page 491: ...removal on page 432 3 Remove the flatbed left cover See Flatbed scanner left cover removal topic on page 484 4 Remove the flatbed right cover See Flatbed scanner right cover removal on page 485 5 Remove the flatbed front cover See Flatbed scanner front cover removal on page 481 6 Remove the flatbed scanner glass See Flatbed scanner glass removal on page 492 7 Remove the flatbed CCD scanner See Fla...

Page 492: ...9 Remove the ground strap B 10 Disconnect the cable C from the motor 11 Slide off one end of the shaft and then remove the two screws D 7463 Repair information 490 ...

Page 493: ...12 Remove the tension belt E 13 Remove the two c clips F 14 Remove the two gears G 7463 Repair information 491 ...

Page 494: ...sembly removal on page 432 3 Remove the flatbed left cover See Flatbed scanner left cover removal topic on page 484 4 Remove the flatbed right cover See Flatbed scanner right cover removal on page 485 5 Remove the flatbed front cover See Flatbed scanner front cover removal on page 481 6 Remove the four screws A on the top side 7 Remove the seven screws B at the front side 7463 Repair information 4...

Page 495: ...8 Remove the three screws C at the left side 9 Remove the three screws D at the right side 7463 Repair information 493 ...

Page 496: ...ly removal on page 432 3 Remove the flatbed left cover See Flatbed scanner left cover removal topic on page 484 4 Remove the flatbed right cover See Flatbed scanner right cover removal on page 485 5 Remove the flatbed front cover See Flatbed scanner front cover removal on page 481 6 Remove the flatbed scanner glass See Flatbed scanner glass removal on page 492 7 Disconnect the four cables A from t...

Page 497: ...embly removal on page 432 3 Remove the flatbed left cover See Flatbed scanner left cover removal topic on page 484 4 Remove the flatbed right cover See Flatbed scanner right cover removal on page 485 5 Remove the flatbed front cover See Flatbed scanner front cover removal on page 481 6 Remove the flatbed scanner glass See Flatbed scanner glass removal on page 492 7 Remove the flatbed CCD scanner S...

Page 498: ...8 Loosen the adjustment screw A 9 Pull the belt to right and then tighten the adjustment screw 10 Remove the belt 7463 Repair information 496 ...

Page 499: ...11 Remove the screw B securing the tension pulley Installation notes a Loosen the adjustment screw A 7463 Repair information 497 ...

Page 500: ...b Squeeze the pulley and then tighten the adjustment screw c Install the pulley by tightening the screw B d Install the belt on the gear 7463 Repair information 498 ...

Page 501: ...lt f Tighten the adjustment screw again 250 550 sheet media tray option removals MX710 and MX711 250 550 sheet media tray option removal Push the latch to unlock the drawer then lift the printer or drawer above it and separate 7463 Repair information 499 ...

Page 502: ...ller 2 and remove Media tray assembly removal Fully extend the tray then tilt it upward and remove Media tray front cover removal 1 Remove the media tray See 250 550 sheet media tray option removal on page 499 2 Remove the two screws A securing the front tray cover 7463 Repair information 500 ...

Page 503: ... on page 499 2 Move the rollers downward 1 then push the latches inward 2 and pull out the pick roller 3 Sensor pick roll position removal 1 Remove the media tray See 250 550 sheet media tray option removal on page 499 2 Remove the pick roller See Drawer pick roller removal on page 501 3 Release the latches A then pull away the sensor 7463 Repair information 501 ...

Page 504: ...Disconnect the cable B and remove the sensor pick roller position Drawer assembly rear cover removal Note This is not a FRU Remove the four screws A then remove the rear cover 7463 Repair information 502 ...

Page 505: ...mbly left cover removal Note This is not a FRU 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 502 2 Remove the five screws A from the left cover 7463 Repair information 503 ...

Page 506: ...val 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 502 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 503 3 Disconnect all cables J3 J4 J11 J10 J9 J8 J7 J6 and J1 from the controller PCBA then remove the two screws A 7463 Repair information 504 ...

Page 507: ...rear cover See Drawer assembly rear cover removal on page 502 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 503 3 Remove the tray controller PCBA See Drawer controller PCBA removal on page 504 4 Remove the controller PCBA shield 7463 Repair information 505 ...

Page 508: ...original routing of the cable Drawer lower interface cable removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 502 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 503 3 Remove the drawer controller PCBA See Drawer controller PCBA removal on page 504 4 Remove the controller PCBA shield 7463 Repair information 506 ...

Page 509: ...inal routing of the cable Drawer media feeder removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 502 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 503 3 Disconnect the three media feeder cables J11 J4 and J7 from the controller PCBA 7463 Repair information 507 ...

Page 510: ...three screws from the media feeder using a 1 Phillips screwdriver 5 To remove the media feeder take note of the following While pushing the media feeder upward clear the obstacle points B 7463 Repair information 508 ...

Page 511: ...er Be careful not to damage the media feeder Drawer transport motor removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 502 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 503 3 Disconnect the drive motor cable J10 from the controller PCBA 7463 Repair information 509 ...

Page 512: ...dia tray See 250 550 sheet media tray option removal on page 499 2 Remove the rear cover See Drawer assembly rear cover removal on page 502 3 Remove the left cover See Drawer assembly left cover removal on page 503 4 Disconnect and release the cables J4 J8 and J7 from the controller PCBA Note Pay attention to the original position of the cables 7463 Repair information 510 ...

Page 513: ...5 Remove the seven screws A under the drawer 6 From the left side of the drawer remove the nine screws B 7463 Repair information 511 ...

Page 514: ... the original routing of the cable 9 Route the sensor cable off the drawer and remove the sensor Sensor pick removal 1 Remove the media tray See 250 550 sheet media tray option removal on page 499 2 Remove the rear cover See Drawer assembly rear cover removal on page 502 3 Remove the left cover See Drawer assembly left cover removal on page 503 7463 Repair information 512 ...

Page 515: ...4 Disconnect and release the cables J4 J8 and J7 from the controller PCBA Note Pay attention to the original position of the cables 5 Remove the six screws A under the drawer 7463 Repair information 513 ...

Page 516: ...6 From the left side of the drawer remove the nine screws B 7 Pry the frame loose to release the pins C 7463 Repair information 514 ...

Page 517: ...attention to the original routing of the cable 9 Route the sensor cable off the drawer and remove the sensor High capacity input tray option removals MX710 and MX711 HCIT and drawer assembly removal 1 Push the latch sideward until it locks 2 Lift the printer or drawer above it and separate 7463 Repair information 515 ...

Page 518: ... the tray then press the left and right latches to release the tray 2 Pull the media tray out of the drawer HCIT drawer assembly removal Remove the HCIT See HCIT removal on page 516 The drawer remains 7463 Repair information 516 ...

Page 519: ...parator roll assembly removal Press and hold the button 1 then pull the separator roll assembly and remove 2 HCIT media guide removal Pull the media guide out of the tray and remove 7463 Repair information 517 ...

Page 520: ...HCIT front cover removal 1 Remove the HCIT See HCIT removal on page 516 2 Remove the three screws A behind the media tray front cover 7463 Repair information 518 ...

Page 521: ...3 Remove the three screws B behind the cover at the other side 4 Release the latches and remove the media tray front cover 7463 Repair information 519 ...

Page 522: ...HCIT pick arm assembly removal 1 Remove the HCIT See HCIT removal on page 516 2 Push the latches inward 1 and pull out the pick arm assembly 2 7463 Repair information 520 ...

Page 523: ...oval Note This is not a FRU 1 Remove the four screws A from the drawer rear cover 2 Flex the cover to release the tabs securing the upper portion 3 Ease the drawer assembly rear cover off the drawer and remove 7463 Repair information 521 ...

Page 524: ... 1 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 521 2 Remove the two screws A from the front side of the cover 3 Remove the two screws B from the top side of the cover 7463 Repair information 522 ...

Page 525: ...4 Remove the two screws C from the rear side of the cover 5 Remove the left cover 7463 Repair information 523 ...

Page 526: ... assembly right cover removal 1 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 521 2 Remove the two screws A from the front side of the cover 7463 Repair information 524 ...

Page 527: ...3 Remove the two screws B from the top side of the cover 4 Remove the two screws C from the rear side of the cover 7463 Repair information 525 ...

Page 528: ...embly rear cover See HCIT drawer assembly rear cover removal on page 521 2 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 522 3 Disconnect all the cables J3 J5 J11 J10 J9 J8 J7 and J1 from the controller PCBA then remove the two screws A 7463 Repair information 526 ...

Page 529: ... cover See HCIT drawer assembly rear cover removal on page 521 2 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 522 3 Disconnect all cables from the controller PCBA Note Pay attention to the original routing of the cables Make sure that the cables don t interfere with the drawer s moving parts Use cable ties to keep the cables organized 7463 Repair inform...

Page 530: ...4 Remove the ground screw A 5 Remove the 11 screws B then remove the top cover 7463 Repair information 528 ...

Page 531: ...e HCIT drawer assembly rear cover removal on page 521 2 Remove the HCIT drawer assembly right cover See HCIT drawer assembly right cover removal on page 524 3 Disconnect the drive motor cable B then remove the four screws A from the drive motor frame 7463 Repair information 529 ...

Page 532: ...4 Remove the other four screws C from the front side of the frame 7463 Repair information 530 ...

Page 533: ...wer assembly interface cable removal 1 Remove the HCIT drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 521 2 Remove the HCIT drawer assembly left cover See HCIT drawer assembly left cover removal on page 522 3 Disconnect the interface cable J1 from the controller PCBA 7463 Repair information 531 ...

Page 534: ... original routing of the cable Sensor HCIT media low with flag removal 1 Remove the HCIT See HCIT removal on page 516 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 521 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 522 4 Release the latches A securing the sensor to the drawer 7463 Repair information 532 ...

Page 535: ...e the HCIT See HCIT removal on page 516 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 521 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 522 4 Remove the top cover assembly See HCIT top cover assembly removal on page 527 7463 Repair information 533 ...

Page 536: ...5 Release the latches A holding the sensor to the media feeder 7463 Repair information 534 ...

Page 537: ...n page 516 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 521 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 522 4 Remove the top cover assembly See HCIT top cover assembly removal on page 527 7463 Repair information 535 ...

Page 538: ... 516 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 521 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 522 4 Remove the top cover assembly See HCIT top cover assembly removal on page 527 5 Remove the sensor roller position See Sensor pick roll position removal on page 533 7463 Repair information 536 ...

Page 539: ...6 Remove the screw A securing the feeder to the top 7 Disconnect the two cables B from the media feeder 8 Remove the six screws C securing the media feeder 7463 Repair information 537 ...

Page 540: ...ink holding the media feeder 11 Ease the media feeder off the drawer and remove 550 sheet media tray option removals MX810 MX811 and MX812 550 sheet media tray and drawer assembly removal Push the latch to unlock the drawer then lift the printer or drawer above it and separate 7463 Repair information 538 ...

Page 541: ...ion roller 2 and remove Media tray assembly removal Fully extend the tray then tilt it upward and remove Media tray front cover removal 1 Remove the media tray See Media tray assembly removal on page 539 2 Remove the two screws A securing the front tray cover 7463 Repair information 539 ...

Page 542: ... on page 538 2 Move the rollers downward 1 then push the latches inward 2 and pull out the pick roller 3 Sensor pick roll position removal 1 Remove the media tray See 550 sheet media tray and drawer assembly removal on page 538 2 Remove the pick roller See Drawer pick roller removal on page 540 3 Release the latches A then pull away the sensor 7463 Repair information 540 ...

Page 543: ...4 Disconnect the cable B and remove the sensor Drawer assembly rear cover removal Note This is not a FRU Remove the four screws A then remove the rear cover 7463 Repair information 541 ...

Page 544: ...mbly left cover removal Note This is not a FRU 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 541 2 Remove the five screws A from the left cover 7463 Repair information 542 ...

Page 545: ...val 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 541 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 542 3 Disconnect all cables J3 J4 J11 J10 J9 J8 J7 J6 and J1 from the controller PCBA then remove the two screws A 7463 Repair information 543 ...

Page 546: ...rear cover See Drawer assembly rear cover removal on page 541 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 542 3 Remove the tray controller PCBA See Drawer controller PCBA removal on page 543 4 Remove the controller PCBA shield 7463 Repair information 544 ...

Page 547: ...original routing of the cable Drawer lower interface cable removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 541 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 542 3 Remove the drawer controller PCBA See Drawer controller PCBA removal on page 543 4 Remove the controller PCBA shield 7463 Repair information 545 ...

Page 548: ...inal routing of the cable Drawer media feeder removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 541 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 542 3 Disconnect the three media feeder cables J11 J4 and J7 from the controller PCBA 7463 Repair information 546 ...

Page 549: ...three screws from the media feeder using a 1 Phillips screwdriver 5 To remove the media feeder take note of the following While pushing the media feeder upward clear the obstacle points B 7463 Repair information 547 ...

Page 550: ...er Be careful not to damage the media feeder Drawer transport motor removal 1 Remove the drawer assembly rear cover See Drawer assembly rear cover removal on page 541 2 Remove the drawer assembly left cover See Drawer assembly left cover removal on page 542 3 Disconnect the drive motor cable J10 from the controller PCBA 7463 Repair information 548 ...

Page 551: ...ia tray See 550 sheet media tray and drawer assembly removal on page 538 2 Remove the rear cover See Drawer assembly rear cover removal on page 541 3 Remove the left cover See Drawer assembly left cover removal on page 542 4 Disconnect and release the cables J4 J8 and J7 from the controller PCBA Note Pay attention to the original position of the cables 7463 Repair information 549 ...

Page 552: ...5 Remove the seven screws A under the drawer 6 From the left side of the drawer remove the nine screws B 7463 Repair information 550 ...

Page 553: ... original routing of the cable 9 Route the sensor cable off the drawer and remove the sensor Sensor pick removal 1 Remove the media tray See 550 sheet media tray and drawer assembly removal on page 538 2 Remove the rear cover See Drawer assembly rear cover removal on page 541 3 Remove the left cover See Drawer assembly left cover removal on page 542 7463 Repair information 551 ...

Page 554: ...4 Disconnect and release the cables J4 J8 and J7 from the controller PCBA Note Pay attention to the original position of the cables 5 Remove the six screws A under the drawer 7463 Repair information 552 ...

Page 555: ...6 From the left side of the drawer remove the twelve screws B 7 Pry the frame loose to release the pins C 7463 Repair information 553 ...

Page 556: ...ention to the original routing of the cable 9 Route the sensor cable off the drawer and remove the sensor High capacity input tray option removals MX810 MX811 and MX812 HCIT and drawer assembly removal 1 Push the latch sideward until it locks 2 Lift the printer or drawer above it and separate 7463 Repair information 554 ...

Page 557: ... the tray then press the left and right latches to release the tray 2 Pull the media tray out of the drawer HCIT drawer assembly removal Remove the HCIT See HCIT removal on page 555 The drawer remains 7463 Repair information 555 ...

Page 558: ...parator roll assembly removal Press and hold the button 1 then pull the separator roll assembly and remove 2 HCIT media guide removal Pull the media guide out of the tray and remove 7463 Repair information 556 ...

Page 559: ...cover removal 1 Remove the HCIT See HCIT removal on page 555 2 Remove the three screws A behind the media tray front cover 3 Remove the three screws B behind the cover at the other side 7463 Repair information 557 ...

Page 560: ...latches and remove the media tray front cover HCIT pick arm assembly removal 1 Remove the HCIT See HCIT removal on page 555 2 Push the latches inward 1 and pull out the pick arm assembly 2 7463 Repair information 558 ...

Page 561: ...awer rear cover 2 Ease the drawer assembly rear cover off the drawer and remove HCIT drawer assembly left cover removal 1 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 559 2 Remove the two screws A from the front side of the cover 7463 Repair information 559 ...

Page 562: ...cover 4 Remove the left cover HCIT drawer assembly right cover removal 1 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 559 2 Remove the two screws A from the front side of the cover 7463 Repair information 560 ...

Page 563: ...the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 559 2 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 559 3 Disconnect all the cables J3 J5 J11 J10 J9 J8 J7 and J1 from the controller PCBA then remove the two screws A 7463 Repair information 561 ...

Page 564: ... cover See HCIT drawer assembly rear cover removal on page 559 2 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 559 3 Disconnect all cables from the controller PCBA Note Pay attention to the original routing of the cables Make sure that the cables don t interfere with the drawer s moving parts Use cable ties to keep the cables organized 7463 Repair inform...

Page 565: ...4 Remove the ground screw A 5 Remove the 11 screws B then remove the top cover 7463 Repair information 563 ...

Page 566: ...e HCIT drawer assembly rear cover removal on page 559 2 Remove the HCIT drawer assembly right cover See HCIT drawer assembly right cover removal on page 560 3 Disconnect the drive motor cable B then remove the four screws A from the drive motor frame 7463 Repair information 564 ...

Page 567: ...4 Remove the other four screws C from the front side of the frame 7463 Repair information 565 ...

Page 568: ...wer assembly interface cable removal 1 Remove the HCIT drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 559 2 Remove the HCIT drawer assembly left cover See HCIT drawer assembly left cover removal on page 559 3 Disconnect the interface cable J1 from the controller PCBA 7463 Repair information 566 ...

Page 569: ...e original routing of the cable Sensor HCIT closed with flag removal 1 Remove the HCIT See HCIT removal on page 555 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 559 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 559 4 Release the latches A securing the sensor to the drawer 7463 Repair information 567 ...

Page 570: ... Remove the HCIT See HCIT removal on page 555 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 559 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 559 4 Remove the top cover assembly See HCIT top cover assembly removal on page 562 7463 Repair information 568 ...

Page 571: ...5 Release the latches A holding the sensor to the media feeder 7463 Repair information 569 ...

Page 572: ...emoval on page 555 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 559 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 559 4 Remove the top cover assembly See HCIT top cover assembly removal on page 562 7463 Repair information 570 ...

Page 573: ... 555 2 Remove the drawer assembly rear cover See HCIT drawer assembly rear cover removal on page 559 3 Remove the drawer assembly left cover See HCIT drawer assembly left cover removal on page 559 4 Remove the top cover assembly See HCIT top cover assembly removal on page 562 5 Remove the sensor roller position See Sensor pick roll position removal on page 568 7463 Repair information 571 ...

Page 574: ...6 Remove the screw A securing the feeder to the top 7 Disconnect the two cables B from the media feeder 8 Remove the six screws C securing the media feeder 7463 Repair information 572 ...

Page 575: ...nd release the link holding the media feeder 11 Ease the media feeder off the drawer and remove Staple finisher offset stacker option removals Staple finisher offset stacker option removal Press the latches to release and lift the output option off the printer 7463 Repair information 573 ...

Page 576: ...ear door removal 1 Open the rear door and detach the string A from the door Note Fasten the string end B to the rear side to prevent it from recoiling into the interior of the stapler offset stacker 7463 Repair information 574 ...

Page 577: ...Position the door at an angle approximately 90 degrees from the stapler Release the right hinge of the door first 1 then move the door to the right 2 to release the left hinge 7463 Repair information 575 ...

Page 578: ...ver removal Note This is not a FRU 1 Open the rear door then detach the string A from the rear door Installation note Fasten the string end B to the rear side to prevent it from recoiling into the interior of the stapler offset stacker 7463 Repair information 576 ...

Page 579: ...2 Remove the two screws C then remove the left cover 7463 Repair information 577 ...

Page 580: ...ee Stapler offset stacker left cover removal on page 576 2 Remove the right cover See Stapler right cover removal on page 595 3 Remove the two screws A from the left side 4 Remove the two screws B from the right side 5 Remove the top cover 7463 Repair information 578 ...

Page 581: ...r and detach the string A 2 Remove the right cover See Stapler right cover removal on page 595 3 Remove the spring B with string Installation note Pay attention to the original position of the string The string on the pulley is wound clockwise 7463 Repair information 579 ...

Page 582: ...r See Stapler right cover removal on page 595 3 Remove the top cover See Stapler offset stacker top cover removal on page 578 4 Remove the two screws B from the cover A 5 Move the media stack flap to the right to release the pins from the holes Note The metal latch C may need to be flexed to release the pins 7463 Repair information 580 ...

Page 583: ...left removal 1 Remove the left cover See Stapler offset stacker left cover removal on page 576 2 Remove the right cover See Stapler right cover removal on page 595 3 Remove the top cover See Stapler offset stacker top cover removal on page 578 7463 Repair information 581 ...

Page 584: ...ove the two screws B from the cover A 5 Move the media stack flap to the right to release the pins from the holes Note The metal latch C may need to be flexed to release the pins 7463 Repair information 582 ...

Page 585: ...6 Ease the media stack flap off the stapler assembly 7463 Repair information 583 ...

Page 586: ...utput bin LED removal 1 With a prying tool open the LED sensor cover 2 Release the latches A to remove the LED clear lens Disconnect the cable B and remove the standard output bin LED 7463 Repair information 584 ...

Page 587: ...ver See Stapler offset stacker left cover removal on page 576 2 With a prying tool open the LED sensor cover 3 Release the latches holding the sensor B to the cover 4 Disconnect the cable from the stapler controller PCBA then remove the sensor 7463 Repair information 585 ...

Page 588: ...emoval on page 578 4 Disconnect the tamper motor cable A 5 Remove the two screws B then remove the right tamper motor Tamper motor left removal 1 Remove the left cover See Stapler offset stacker left cover removal on page 576 2 Remove the right cover See Stapler right cover removal on page 595 3 Remove the top cover See Stapler offset stacker top cover removal on page 578 4 Disconnect the tamper m...

Page 589: ... cover removal on page 576 2 Remove the right cover See Stapler right cover removal on page 595 3 Remove the top cover See Stapler offset stacker top cover removal on page 578 4 Remove the tamper motor assembly engaged to the belt See Tamper motor right removal on page 586 or Tamper motor left removal on page 586 7463 Repair information 587 ...

Page 590: ...motor removal 1 Remove the left cover See Stapler offset stacker left cover removal on page 576 2 Remove the right cover See Stapler right cover removal on page 595 3 Disconnect the cable A from the drive motor 4 Remove the two screws B then remove the paddle drive motor 7463 Repair information 588 ...

Page 591: ...t stacker lower interface cable removal 1 Remove the left cover See Stapler offset stacker left cover removal on page 576 2 Unplug the two connectors J18 and J15 from the controller PCBA 7463 Repair information 589 ...

Page 592: ...3 From the bottom of the stapler offset stacker release the latches and push the connector off its slot 4 Remove the lower interface cable 7463 Repair information 590 ...

Page 593: ...e left cover See Stapler offset stacker left cover removal on page 576 2 Disconnect all the cables J11 J5 J6 J4 J26 J24 J22 J23 J17 J3 J2 J1 J18 J15 J1 J12 J14 J8 J20 J9 and J7 then remove the three screws A from the controller PCBA 7463 Repair information 591 ...

Page 594: ...3 Remove the controller PCBA Sensor bin full send removal 1 Remove the right cover See Stapler right cover removal on page 595 2 Remove the two screws A from the sensor 7463 Repair information 592 ...

Page 595: ... full send Sensor bin full receive removal 1 Remove the left cover See Stapler offset stacker left cover removal on page 576 2 Remove the stapler controller PCBA See Stapler offset stacker controller PCBA removal on page 591 7463 Repair information 593 ...

Page 596: ...3 Remove the two screws A from the sensor 4 Disconnect the cable B and remove the sensor bin full receive 7463 Repair information 594 ...

Page 597: ... Stapler right cover removal 1 Open the rear door then detach the string from the rear door Note Fasten the string end B to the rear side to prevent it from recoiling into the interior of the finisher 7463 Repair information 595 ...

Page 598: ...2 Remove the two screws C then remove the right cover 7463 Repair information 596 ...

Page 599: ...Stapler cartridge access door removal Open the access door then pull it off the stapler right cover 7463 Repair information 597 ...

Page 600: ... page 595 2 Remove the four screws A securing the stapler carriage frame 3 Disconnect the two cables B from the stapler carriage assembly 4 Lift the stapler carriage frame then remove the two screws C from the stapler carriage assembly 5 Remove the stapler carriage assembly 7463 Repair information 598 ...

Page 601: ... from the stapler assembly frame then remove the sensor B Stapler door close limit switch removal 1 Remove the stapler left cover See Stapler offset stacker left cover removal on page 576 2 Remove the stapler right cover See Stapler right cover removal on page 595 3 Remove the stapler top cover See Stapler offset stacker top cover removal on page 578 7463 Repair information 599 ...

Page 602: ...e 5 Disconnect the cables B from the stapler carriage assembly 6 Lift the stapler carriage frame then remove the two screws from the stapler carriage assembly C 7 Lift the stapler carriage to access the screws securing the limit switch 7463 Repair information 600 ...

Page 603: ... and remove the stapler door close limit switch Note Pay attention to the original routing of the cables Mailbox option removals Mailbox assembly removal Press the latches to release and lift the mailbox assembly off the printer Mailbox top cover removal Lift the top cover and remove from the mailbox assembly 7463 Repair information 601 ...

Page 604: ...ear door removal 1 Open the rear door and detach the string A from the door Note Fasten the string end B to the rear side to prevent it from recoiling into the interior of the mailbox 7463 Repair information 602 ...

Page 605: ...2 Position the rear door at the angle shown and pull the door off the mailbox 7463 Repair information 603 ...

Page 606: ...Mailbox right cover removal 1 Open the rear door and detach the string A from the door 2 Remove the top cover See Mailbox top cover removal on page 601 7463 Repair information 604 ...

Page 607: ... 1 Remove the top cover See Mailbox top cover removal on page 601 2 Remove the mailbox right cover See Mailbox right cover removal on page 604 3 Remove the spring A with string Note Pay attention to the original position of the string The string on the pulley is wound clockwise 7463 Repair information 605 ...

Page 608: ...mailbox top cover See Mailbox top cover removal on page 601 2 Remove the mailbox right cover See Mailbox right cover removal on page 604 3 Remove the mailbox left cover See Mailbox left cover removal on page 608 7463 Repair information 606 ...

Page 609: ...4 Lift the middle portion of the cover to release the tabs A then remove the cover 5 Disconnect the solenoid cable J2A J2B or J2C from the controller PCBA 7463 Repair information 607 ...

Page 610: ... securing the solenoid 7 Route the cable off the mailbox then remove the solenoid Mailbox left cover removal 1 Open the rear door 2 Remove the top cover See Mailbox top cover removal on page 601 7463 Repair information 608 ...

Page 611: ...lbox A then remove the left cover Mailbox controller PCBA removal 1 Remove the top cover See Mailbox top cover removal on page 601 2 Remove the mailbox left cover See Mailbox left cover removal on page 608 7463 Repair information 609 ...

Page 612: ...3 Disconnect all cables J1B J5 J4D J2A J4C J2B J4B J2C J4A J8 J1A J3B J7 J6 J12 and J3T and then remove the two screws A from the controller PCBA 4 Remove the controller PCBA 7463 Repair information 610 ...

Page 613: ...he top cover See Mailbox top cover removal on page 601 2 Remove the mailbox left cover See Mailbox left cover removal on page 608 3 Rotate the cam to clear the obstacle blocking the sensor 4 Disconnect the sensor cable A 7463 Repair information 611 ...

Page 614: ...ove the sensor divert motor Mailbox lower interface cable removal 1 Remove the top cover See Mailbox top cover removal on page 601 2 Remove the mailbox left cover See Mailbox left cover removal on page 608 7463 Repair information 612 ...

Page 615: ... 4 Cut the cable tie holding the lower interface cable Installation note Make sure the cables don t get in the way of moving parts 5 Push inward to release the latches A then push the connector off its slot 6 Remove the lower interface cable 7463 Repair information 613 ...

Page 616: ...upper interface cable Installation note Make sure the cables don t get in the way of moving parts 5 Crimp both connector pins using pliers to make them fit the pin holes Push the connector off its slot 6 Remove the upper interface cable Mailbox divert motor removal 1 Remove the top cover See Mailbox top cover removal on page 601 2 Remove the mailbox left cover See Mailbox left cover removal on pag...

Page 617: ...4 Remove the two screws B using a 1 Phillips screwdriver then remove the divert motor 7463 Repair information 615 ...

Page 618: ...emoval 1 Pull the flag upwards to release the front pin 2 Ease the media bin full flag off the mailbox Installation note Make sure the flag s front and rear pins are inserted into their respective slots 7463 Repair information 616 ...

Page 619: ... 1 Remove the top cover See Mailbox top cover removal on page 601 2 Remove the mailbox left cover See Mailbox left cover removal on page 608 3 Remove the diverter motor See Mailbox divert motor removal on page 614 7463 Repair information 617 ...

Page 620: ...4 Disconnect all cables J1B J5 J4D J2A J4C J2B J4B J2C J4A J8 J1A J3B J7 J6 J12 and J3T from the controller PCBA 5 Remove the two screws A then remove the shield 7463 Repair information 618 ...

Page 621: ...6 Remove the seven screws B from the inner left frame Installation note Pay attention to the original position of the grounding plate C 7463 Repair information 619 ...

Page 622: ...ect the cable D from the sensor 9 Release the latches and remove the sensor bin full receive Mailbox belt removal 1 Remove the top cover See Mailbox top cover removal on page 601 2 Remove the mailbox right cover See Mailbox right cover removal on page 604 7463 Repair information 620 ...

Page 623: ...3 Remove the nine screws A from the inner right frame 4 Pull the latch to release then remove 7463 Repair information 621 ...

Page 624: ...g away the inner right frame to access the belt C 7 Remove the belt Mailbox output bin LED assembly removal 1 Remove the top cover See Mailbox top cover removal on page 601 2 Remove the mailbox right cover See Mailbox right cover removal on page 604 7463 Repair information 622 ...

Page 625: ...3 Remove the nine screws A from the inner right frame 4 Pull the latch to release then remove 7463 Repair information 623 ...

Page 626: ...he inner right frame then remove the ground screw B 6 Swing the inner right frame away to access the LED assembly 7 Using a 1 Phillips screwdriver remove the two screws C from the LED assembly 7463 Repair information 624 ...

Page 627: ...8 Disconnect the two cables D and remove the output bin LED assembly 7463 Repair information 625 ...

Page 628: ...7463 626 ...

Page 629: ...B interface N A N A J9 Cartridge cooling fan HVPS 1 S_CART_FAN_ENC_C 2 GND 3 S_CART_FAN_C 4 S_HVPS_SERVO_C 5 S_HVPS_TX_ENB _C 6 S_HVPS_TX_PWM_C 7 S_ 24V_SW_C 8 S_HVPS_CHG_C 9 GND 10 S_HVPS_DEV_C 11 S_HVPS_ID_C 12 not used J13 Control panel USB interface N A N A J18 Rear door interlock sensor 1 RR_DRV_SNS_OUT_C 2 GND 3 S_RR_DRV_LED_C J20 Sensor input 1 S_INPUTSNS _C 2 GND 3 S_INPUTSNS_LED_C 4 not u...

Page 630: ..._W_C J24 Fuser drive motor 1 FUSER_HALL_U_C 2 FUSER_HALL_V_C 3 FUSER_HALL_W_C 4 FUSER_FG_C 5 GND 6 5V_SW 7 FUSER_WIND_U_C 8 FUSER_WIND_V_C 9 FUSER_WIND_W_C J27 Fuser sensor smart chip 1 S_NAR_MEDIA _C 2 GND 3 A_SLAB_THERM1_C 4 BELT _C 5 A_SLAB_THERM2_C 6 5V_SW 7 A_BR_THERM_C 8 S_EXITSNS _C 9 S_CART_3V 10 S_FUSER_SCL_C 11 S_FUSER_SDA_C 12 not used 7463 Component locations 628 ...

Page 631: ...IZE1_C 4 PSIZE2_C 5 PSIZE3_C J37 Duplex cooling fan 1 24V_FUSE_A 2 S_DPX_FAN _C J38 MPF media present sensor 1 S_MPF_POUT_C 2 GND 3 S_MPF_LED_C J39 Standard bin full sensor 1 S_HOPPER _C 2 GND 3 S_HOPPER_LED_C J45 Imaging unit smart chip contact 1 S_IU_SDA_C 2 V_IU_C 3 S_IU_SCL_C 4 GND 5 S_FSR_RELAY_C 6 24F_IU J48 Toner add motor 1 S_AUGER_LED_C 2 S_AUGER_ENC_C 3 GND 4 S_AUG_MOT _C 5 S_AUG_MOT _C ...

Page 632: ...0 Media out sensor media pick motor pick roller position sensor 1 S_PAPER_INDEX_C 2 GND 3 S_PINDEX_LED_C 4 S_PAPER_OUT_C 5 GND 6 S_POUT_LED_C 7 S_PICK_LED_C 8 S_PICK_ENC_C 9 GND 10 S_PICK_MOT _C 11 S_PICK_MOT _C 7463 Component locations 630 ...

Page 633: ... GND 7 FBR_SEN 8 FBR_SDIO 9 FBR_SCK 10 GND 11 FB_MCLK 12 FB_MCLK 13 GND 14 FBR_RXCLK 15 FBR_RXCLK 16 GND 17 FBR_RXIN2 18 FBR_RXIN2 19 GND 20 FBR_RXIN1 21 FBR_RXIN1 22 GND 23 FBR_RXIN0 24 FBR_RXIN0 25 GND 26 24V_FB1 27 24V_FB1 28 24V_FB2 29 24V_FB2 30 GND 31 FBR_LAMP_ON 32 GND 7463 Component locations 631 ...

Page 634: ...4 GND 5 24V_FUSE_B J58 Toner cartridge smart chip contact 1 S_CART_SDA_C 2 V_CART 3 S_CART_SCL_C 4 GND 5 S_LD_RELAY_HI_C 6 S_LD_RELAY_RET_C J73 Image density sensor 1 S_TDS_LED_PWM _C 2 S_A_TDS_C 3 GND 4 S_TDS 5V_C J80 Top option interface cable 1 24V_TOP_OPT_C 2 GND 3 S_RXD_PP_TOP_C 4 GND 5 S_TXD_PP_TOP_C 6 GND J81 Lower option interface cable 1 24V_BOT_OPT_C 2 GND 3 S_RXD_PP_BOT_C 4 GND 5 S_TXD_...

Page 635: ...SYNC _C 6 GND 7 BOOST_1_C 8 BOOST_0_C 9 GND 10 DP_VID3 _C 11 DP_VID3 _C 12 GND 13 DP_VID2 _C 14 DP_VID2 _C 15 GND 16 DP_VID1 _C 17 DP_VID1 _C 18 GND 19 DP_VID0 _C 20 DP_VID0 _2 21 GND 22 GND 23 L_ADJ_3 _C 24 GND 25 L_ADJ_2 _C 26 L_SHADE_C 27 L_ADJ_1 _C 28 L_POW_A_C 29 L_ADJ_0 _C 30 GND 7463 Component locations 633 ...

Page 636: ...T _C 5 S_RDRV_MOT _C JADF ADF to printer cable 1 25V_ADF_A 2 25V_ADF_A 3 25V_ADF_B 4 25V_ADF_B 5 GND 6 GND 7 ADFR_MCLK 8 ADFR_MCLK 9 ADFR_RXCLK 10 ADFR_RXCLK 11 ADFR_RXIN2 12 ADFR_RXIN2 13 ADFR_RXIN1 14 ADFR_RXIN1 15 ADFR_RXIN0 16 ADFR_RXIN0 17 GND 18 GND 19 ADFR_SDIO 20 ADFR_SCK 7463 Component locations 634 ...

Page 637: ...IR_DATA2_R 27 AIO_MIR_DATA1_R 28 AIO_MIR_DATA0_R 29 AIO_MIR_CLK_R 30 AIO_MIR_RST_R 31 PIN31_WAS_GND 32 GND 33 5V signal WAKE_MFP 34 ADF_ON_CN 35 6 5V_ADF1 36 5V_ADF2 37 24V_FB_SOLN 38 24V_FB_SOLN 39 GND 40 GND JAUD1 Speaker 1 SPEAKER1 2 SPEAKER2 JCTLS1 Toner level contact 1 CTLS_SNS 2 CTLS_GUARD 3 V20_GND 7463 Component locations 635 ...

Page 638: ...nects to Pin no Signal JFX1 Fax card interface 1 FAX_SPI_CS 2 BUZZER_R 3 FAX_SPI_DIN 4 GND 5 FAX_SPI_DOUT 6 GND 7 FAX_SPI_CLKR 8 GND 9 FAX_IRQ 10 5V 11 FAX_RESET 12 3 3v 13 3 3v 14 TONE 7463 Component locations 636 ...

Page 639: ...RV_YLW1 5 OP_I2C_CLK_1 6 OP_I2C_DATA_1 7 5V_UI 8 LVDS_CLK 9 LVDS_CLK 10 GND 11 LVDS_D0 12 LVDS_D0 13 GND 14 LVDS_D1 15 LVDS_D1 16 GND 17 LVDS_D2 18 LVDS_D2 19 5V_UI 20 GND 21 5V_UI 22 5V_UI 23 GND 24 5V_UI JUSBH1 USB interface N A N A JW1 Temperature probe 1 A_WS_MACHINE_C 2 GND 7463 Component locations 637 ...

Page 640: ... position sensor 1 ELV_HOME 2 GND 3 V_ELV_HOME_LED JFBL1 Flatbed media length receiver sensor 1 FB_LENGTH1 2 GND 3 FB_LENGTH2 4 GND 5 FB_LENGTH3 6 GND JHINGE1 ADF top door ADF pick roller position sensor ADF multifeed transmitter sensor if equipped ADF top door beacon if equipped ADF media present transmitter sensor ADF gap detect sensor 1 24V 2 GND 3 5V_PS 4 5V 5 ELEVATOR_LOW 6 ELEVATOR_HIGH 7 TO...

Page 641: ...k sensor ADF lower door interlock sensor ADF media exit sensor 1 ADF_TOP_COVER 2 GND 3 V_ADF_TP_CVR_LED 4 EXIT_SENSOR 5 GND 6 V_EXIT_LED 7 BACK_DOOR_SW 8 GND 9 V_BD_SW_LED JPATH2 ADF pick sensor ADF registration sensor ADF 1st scan sensor ADF 2nd scan sensor 1 5V 2 INTERVAL 3 GND 4 5V 5 1ST_SCAN 6 GND 7 V_ADF_JAM 8 GND 9 ADF_JAM 10 5V 11 DSKEW 12 GND 13 BACK_DOOR2_SW 14 GND 15 V_BD2_SW 16 GND 7463...

Page 642: ... COVER_CLOSING_SW 2 GND JTRAY1 ADF media tray LED board 1 V_ADF_TRAY_LED 2 ADF_TRAY_LED 3 GND 4 V_ADF_PP_BCON 5 ADF_PAPER_LED JXPORT1 ADF transfer motor 1 HALL_A_IN 2 HALL_B_IN 3 HALL_C_IN 4 FG_1_IN 5 GND 6 5V 7 V_XPRT_AR 8 V_XPRT_BR 9 V_XPRT_CR Flatbed controller board Connector Connects to Pin no Signal JFB1 Flatbed scanner home position sensor flatbed scanner reference LED 1 5V 2 GND 3 V_HMSNS ...

Page 643: ...V Flatbed scanner media length trasmitter sensor 1 V_LED1 2 D_LED1 3 V_LED2 4 D_LED2 5 V_LED3 6 D_LED3 JICC Connects to ADF controller board N A N A JSTEP1 Flatbed scanner drive motor 1 OUT1A 2 OUT1B 3 OUT2A 4 OUT2B 7463 Component locations 641 ...

Page 644: ...7463 642 ...

Page 645: ...ERVICE CALL EVERY 200K NOTES Media tray All Media tray side guides inspect inspect Check for correct positioning Media tray length guides inspect inspect Check for correct positioning Separation roller inspect clean if needed Replace Clean with damp cloth Tray lift gear assembly inspect inspect Ensure correct operation Transfer roller inspect Replace Ensure correct installation Fuser inspect Repla...

Page 646: ...r inspect clean if needed Replace Clean with damp cloth MPF pick roller inspect clean if needed inspect clean if needed Clean with damp cloth Transfer roller inspect Replace Ensure correct installation Fuser inspect Replace Ensure correct installation Covers and doors Rear door inspect inspect Ensure correct operation Fuser access door inspect inspect Ensure correct operation and closure Paper pat...

Page 647: ...r and separation roller at this interval to maintain the print quality and reliability of the printer The following fuser maintenance kits are available Description Part number Maintenance interval Roller Kit 40X7706 300K MS81x Return Program Fuser Maintenance Kit Type 00 110 120V Letter 40X8420 200K MS81x Return Program Fuser Maintenance Kit Type 01 220 240V A4 40X8421 200K MS81x Return Program F...

Page 648: ...3 On the EP frame see the number in the area as shown in the following image From the rear of the machine 1 Remove the rear upper cover 2 Pull down the redrive 7463 Maintenance 646 ...

Page 649: ...ation Menu a Press and hold the 2 and 6 buttons simultaneously b Turn on the printer c Release the buttons after 10 seconds The Configuration Menu appears on the LCD 3 Touch Reset Roller Kit Counter from the Configuration Menu 4 From the options displayed select the roller kit to reset 5 Touch Yes to reset the roller kit counter value Touch No or Back to return to the previous menu The roller kit ...

Page 650: ...n Maintenance interval 16J0900 ADF feed roller cleaning kit As needed 40X0392 LCD cleaning kit As needed Lubrication specification There are no lubrication requirements for this printer Cleaning the printer Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the electrical outlet CAUTION SHOCK HAZARD To avoid the risk of electric shock when cleaning t...

Page 651: ...canner cover Cleaning the printhead lenses 1 Open the front door 2 Slide the release lever to the left to unlock the cover 3 Open the cover 4 Locate the printhead wipers 5 Gently pull the printhead wiper out until it stops and then slowly slide it back into place 6 Close the cover 7 Slide the release lever to the right to lock the cover 8 Close the front door 7463 Maintenance 649 ...

Page 652: ... MX810 MX811 and MX812 on page 699 Assembly 19 250 sheet tray option MX710 and MX711 on page 701 Assembly 20 550 sheet tray option MX710 and MX711 on page 703 Assembly 21 550 sheet tray option MX810 MX811 MX812 on page 705 Assembly 22 High capacity input tray option 1 MX710 and MX711 on page 707 Assembly 23 High capacity input tray option 2 MX710 and MX711 on page 709 Assembly 24 High capacity inp...

Page 653: ...tually used in the base machine or product Units option Refers to the number of units in a particular option Units FRU Refers to the number of units in a particular FRU Description A brief description of the part The following abbreviations are used in the parts catalog NS not shown in the Asm index column indicates that the part is procurable but is not pictured in the illustration PP parts packe...

Page 654: ...7463 Parts catalog 652 ...

Page 655: ...Assembly 1 Covers MX71x 7463 Parts catalog 653 ...

Page 656: ...X71x on page 308 6 40X7690 2 1 Torsion spring N A 7 40X7894 2 1 Front door support link N A 8 40X7895 1 1 MPF tray See MPF tray removal on page 327 9 40X7898 1 1 Front door See Front door removal on page 311 10 40X7896 1 1 Inner left cover See Left inner cover removal on page 300 11 40X7949 1 1 Controller board access cover See Controller board access cover removal on page 373 12 40X7906 1 1 Left ...

Page 657: ...Assembly 2 Covers MX81x 7463 Parts catalog 655 ...

Page 658: ...31 1 1 Torsion spring N A 11 40X7937 1 1 Cartridge door latch N A 12 40X7928 1 1 Column left front cover See Column left front cover removal MX81x on page 291 13 40X7730 1 1 Torsion spring N A 14 40X7913 2 1 Right inner cover N A 15 40X8037 1 1 Front door See Front door removal on page 311 16 40X7725 1 1 MPF tray See MPF tray removal on page 327 17 40X7690 2 1 Torsion spring N A 18 40X7715 2 1 Fro...

Page 659: ...04 1 1 Output bin guide N A 30 40X7945 1 1 Sensor bin cover See Output bin sensor cover removal on page 349 NS 40X7916 1 1 Cartridge door beacon MPF door beacon and cable N A NS 40X7917 1 1 Rear lower door beacon and cable interlock sensor cable N A NS 40X7918 1 1 Rear door beacon with cable and contacts interlock sensor cable N A NS 40X7919 1 1 Stapler door beacon and cable N A NS 40X7921 1 1 Rea...

Page 660: ...7463 Parts catalog 658 ...

Page 661: ...Assembly 3 Paper path 7463 Parts catalog 659 ...

Page 662: ...99 1 1 Fuser access door MX71x See Fuser access door removal on page 342 3 40X7587 1 1 Inner guide deflector See Inner guide deflector removal on page 312 4 40X7585 1 1 Recoil spring N A 5 40X7584 1 1 Duplex exit diverter See Duplex exit diverter removal on page 309 6 40X7583 1 1 Media turn guide See Media turn guide removal on page 320 7 40X7586 1 1 Media vertical guide See Media vertical guide r...

Page 663: ...Assembly 4 Fusers 7463 Parts catalog 661 ...

Page 664: ...40X7581 1 1 MX81x Return Program Fuser Type 03 110 120V A4 See Fuser removal on page 340 2 40X7734 1 1 MX81x Return Program Fuser Type 04 220 240V Letter See Fuser removal on page 340 2 40X8016 1 1 MX81x Fuser Type 05 110 120V Letter See Fuser removal on page 340 2 40X8017 1 1 MX81x Fuser Type 06 220 240V A4 See Fuser removal on page 340 2 40X8018 1 1 MX81x Fuser Type 07 100V A4 See Fuser removal ...

Page 665: ...Assembly 5 Electronics 7463 Parts catalog 663 ...

Page 666: ...ransfer roller removal on page 336 10 40X7605 1 1 Transfer roller left arm with cable See Transfer roller left arm with cable removal on page 332 11 40X8365 1 1 Printhead access cover See Sensor input removal on page 329 12 40X7607 1 1 Sensor input See Sensor input removal on page 329 13 40X7693 1 1 Sensor control panel interlock Includes bracket and cable See Sensor control panel interlock remova...

Page 667: ...uide See Laser printhead removal on page 314 21 40X7708 1 1 Printhead video cable See Laser printhead removal on page 314 22 40X7707 1 1 Printhead power cable See Laser printhead removal on page 314 23 40X7592 1 1 Interrupt sensor MX71x sensor rear door interlock See Sensor rear door interlock removal on page 345 23 40X8036 1 1 Interrupt sensor MX81x sensor rear door interlock See Sensor rear door...

Page 668: ...7463 Parts catalog 666 ...

Page 669: ...Assembly 6 Drive motors 7463 Parts catalog 667 ...

Page 670: ...r removal on page 384 5 40X7576 1 1 Fuser drive motor cable See Fuser drive motor removal on page 374 6 40X7595 1 1 Fuser drive motor See Fuser drive motor removal on page 374 6 40X8401 1 1 Fuser drive motor See Fuser drive motor removal on page 374 7 40X7594 1 1 Main drive motor See Main drive motor removal on page 377 8 40X7574 1 1 Main motor cable See Main cooling fan removal on page 376 9 40X7...

Page 671: ...Assembly 7 Frame 7463 Parts catalog 669 ...

Page 672: ...e sensor with cable with input option interface cable withsensor mediatrayposition withcable See Left frame extension removal MX81x on page 360 6 40X8407 1 1 Left frame extension MX71x with media size sensor with cable with input option interface cable withsensor mediatrayposition withcable See Left frame extension removal MX71x on page 358 7 40X7716 1 1 Toner cartridge lock N A 8 40X7719 1 1 Tors...

Page 673: ...Assembly 8 Control panel MX71x 7463 Parts catalog 671 ...

Page 674: ...864 1 1 Control panel front cover See Control panel front cover removal on page 411 10 40X7731 1 1 Torsion spring N A 11 40X7868 1 1 Control panel latch See Control panel latch removal on page 413 12 40X7730 1 1 Torsion spring N A 13 40X7871 1 1 USB cable MX71x N A 14 40X7862 1 1 Control panel board MX710 See Control panel board removal MX71x on page 406 15 40X8366 1 1 Control panel left bezel MX7...

Page 675: ...Asm index P N Units mach Units FRU Description Removal procedure 16 40X7867 1 1 Control panel upper cover N A 7463 Parts catalog 673 ...

Page 676: ...7463 Parts catalog 674 ...

Page 677: ...Assembly 9 Control panel 10 inch display MX81x 7463 Parts catalog 675 ...

Page 678: ...panel board N A 4 40X7703 1 1 Control panel speaker N A 5 40X7886 1 1 Standard bin LED board N A 6 40X7883 1 1 Display 10 inch touch screen N A 7 40X7891 1 1 Cable controller board to control panel board N A 8 40X7888 1 1 USB cable N A 9 40X7881 1 1 Cable display to control panel N A 10 40X7889 1 1 Cable standard bin LED N A 11 40X7890 1 1 Speaker cable N A 12 40X7882 1 1 Control panel assembly N ...

Page 679: ...Assembly 10 Paper tray 7463 Parts catalog 677 ...

Page 680: ...7948 1 1 550 sheet tray insert MX81x N A 5 40X7713 1 1 Separator roller assembly See Separator roller assembly removal on page 367 6 40X7598 1 1 MPF feeder lift plate with cable See MPF feeder lift plate removal on page 322 7 40X7593 1 1 Pick roller assembly See Pick roller assembly removal on page 363 8 40X7591 1 1 Media feeder See Mediafeederremoval on page 379 9 40X7599 1 1 Media aligner roller...

Page 681: ...Assembly 11 ADF assembly 7463 Parts catalog 679 ...

Page 682: ...s FRU Description Removal procedure 1 40X7765 1 1 ADF assembly MX710 ADF assembly removal on page 432 1 40x7799 1 1 ADF assembly MX711 ADF assembly removal on page 432 1 40x7748 1 1 ADF assembly MX81x ADF assembly removal on page 432 7463 Parts catalog 680 ...

Page 683: ...Assembly 12 ADF covers 7463 Parts catalog 681 ...

Page 684: ...ift tray ADF lift tray removal on page 450 6 40X7780 1 1 ADF input tray ADF input tray removal on page 445 7 40X7756 1 1 Bin extension Bin extension removal on page 466 8 40X7766 1 1 Flatbed glass cushion Flatbed glass cushion removal on page 483 9 40X8371 1 1 ADF bottom door MX71x ADF bottom door removal on page 433 9 40X7761 1 1 ADF bottom door MX81x ADF bottom door removal on page 433 10 40X779...

Page 685: ...edure 12 40X7754 1 1 ADF left lower cover ADF left lower cover removal on page 448 13 40X7759 1 1 ADF pick roller cover ADF pick roller cover removal on page 451 14 40X7760 1 1 ADF separation guide ADF separation guide removal on page 458 7463 Parts catalog 683 ...

Page 686: ...7463 Parts catalog 684 ...

Page 687: ...Assembly 13 ADF mechanical 7463 Parts catalog 685 ...

Page 688: ...58 1 1 Gear 40t 1st scan roll drive First scan roll drive gear 40t removal on page 467 5 40X7768 1 1 ADF tray lift drive ADF tray lift drive removal on page 462 6 40X7767 1 1 ADF front side drive parts pack ADF front side drive parts pack removal on page 444 7 40X7935 1 1 Deskew idler shaft Deskew idler shaft removal on page 466 8 40X7775 1 1 ADF separator roller ADF separator roller removal on pa...

Page 689: ...Assembly 14 ADF electronics 7463 Parts catalog 687 ...

Page 690: ... on page 475 3 40X7779 1 1 Sensor ADF 1st scan N A 4 40X7777 1 1 Interrupt w flag sensor ADF media exit Interrupt with flag sensor ADF media exit removal on page 469 5 40X7771 1 1 ADF controller card ADF controller card removal on page 438 6 40X8501 1 1 ADF to printer cable MX71x N A 6 40X8502 1 1 ADF to printer cable MX81x N A 7 40X7778 1 1 Push button switch sensor ADF closed interlock ADF push ...

Page 691: ...F transport motor cable MDC to back jam bcn 1 2 MDC to FB len rcv MDC to TCC Exit ADF top cover lift handle bcn bd sw ADF sensor cable ADF closed sensor cable ADF CCD ribbon cable TCC to elevator sensor ADF hinge ground cable ADF lower guide ground cable ADF tray LED cable ADF multifeed sensor receive cable ADF tray lift position HP cable N A NS 40X7608 1 1 ADF front indicator N A 7463 Parts catal...

Page 692: ...7463 Parts catalog 690 ...

Page 693: ...Assembly 15 Flatbed scanner MX710 and MX711 7463 Parts catalog 691 ...

Page 694: ... HP sensor LED Ground strap Ground strap N A 5 40X7784 1 1 Flatbed scanner PCBA Flatbed scanner PCBA removal on page 494 6 40X7787 1 1 Flatbed scanner drive parts kit Flatbed scanner drive parts kit removal on page 489 7 40X7901 1 1 Flatbed right cover Flatbed scanner right cover removal on page 485 8 40X7903 1 1 Speaker bracket Flatbed scanner right cover removal on page 485 9 40X7703 1 1 Speaker...

Page 695: ... 1 Flatbed left cover Flatbed scanner left cover removal topic on page 484 15 40X7786 1 1 Flatbed scanner CCD Flatbed scanner CCD removal on page 485 16 40X8375 1 1 Ribbon cable flatbed scanner CCD MX71x N A NS 40X8099 1 1 Cable standard output bin LED N A 7463 Parts catalog 693 ...

Page 696: ...7463 Parts catalog 694 ...

Page 697: ...Assembly 16 Flatbed scanner MX810 MX811 and MX812 7463 Parts catalog 695 ...

Page 698: ...h sensor FB HP sensor LED Ground strap Ground strap N A 5 40X7784 1 1 Flatbed scanner PCBA Flatbed scanner PCBA removal on page 494 6 40X7787 1 1 Flatbed scanner drive parts kit Flatbed scanner drive parts kit removal on page 489 7 40X7941 1 1 Flatbed right cover MX81x Flatbed scanner right cover removal on page 485 8 40X7942 1 1 Flatbed front cover MX81x Flatbed scanner front cover removal on pag...

Page 699: ...Assembly 17 Input options MX710 and MX711 7463 Parts catalog 697 ...

Page 700: ...1 40X8411 1 1 550 sheet tray option lockable 250 550 sheet media tray option removal on page 499 2 40X8152 1 1 250 sheet tray option 250 550 sheet media tray option removal on page 499 2 40X8410 1 1 250 sheet tray option lockable 250 550 sheet media tray option removal on page 499 3 40X8161 1 1 HCIT option HCITanddrawerassemblyremoval on page 515 NS 40X8409 1 1 Spacer N A 7463 Parts catalog 698 ...

Page 701: ...Assembly 18 Input options MX810 MX811 and MX812 7463 Parts catalog 699 ...

Page 702: ... N Units mach Units FRU Description Removal procedure 1 40X8162 1 1 HCIT and drawer assembly HCIT and drawer assembly removal on page 515 2 40X8108 1 1 550 sheet tray and drawer assembly 250 550 sheet media tray option removal on page 499 7463 Parts catalog 700 ...

Page 703: ...Assembly 19 250 sheet tray option MX710 and MX711 7463 Parts catalog 701 ...

Page 704: ...rawer pick roller removal on page 501 6 40X8159 1 1 250 sheet tray option lower interface cable See Drawer lower interface cable removal on page 506 7 40X7713 1 1 Separator roller assembly See Media tray separation roller removal on page 500 8 40X8154 1 1 250 sheet tray front cover See Media tray front cover removal on page 500 9 40X8153 1 1 250 sheet tray See Media tray assembly removal on page 5...

Page 705: ...Assembly 20 550 sheet tray option MX710 and MX711 7463 Parts catalog 703 ...

Page 706: ...awer pass through removal on page 510 6 40X8159 1 1 550 sheet tray option lower interface cable See Drawer lower interface cable removal on page 506 7 40X7713 1 1 Separator roller assembly See Media tray separation roller removal on page 500 8 40X8109 1 1 550 sheet tray front cover See Media tray front cover removal on page 500 9 40X7742 1 1 550 sheet tray See Media tray assembly removal on page 5...

Page 707: ...Assembly 21 550 sheet tray option MX810 MX811 MX812 7463 Parts catalog 705 ...

Page 708: ...or drawer pass through removal on page 510 6 40X8159 1 1 550 sheet tray option lower interface cable Drawer lower interface cable removal on page 506 7 40X7713 1 1 Separator roller assembly Media tray separation roller removal on page 500 8 40X8113 1 1 550 sheet tray front cover Media tray front cover removal on page 500 9 40X7948 1 1 550 sheet tray Media tray assembly removal on page 500 10 40X81...

Page 709: ...Assembly 22 High capacity input tray option 1 MX710 and MX711 7463 Parts catalog 707 ...

Page 710: ...ption 1 MX710 and MX711 Asm index P N Units mach Units FRU Description Removal procedure 1 40X8163 1 1 HCIT drawer assembly See HCIT drawer assembly removal on page 516 2 40X8165 1 1 HCIT See HCIT removal on page 516 7463 Parts catalog 708 ...

Page 711: ...Assembly 23 High capacity input tray option 2 MX710 and MX711 7463 Parts catalog 709 ...

Page 712: ...e HCIT controller PCBA removal on page 526 6 40X8179 1 1 HCIT option lift drive motor See HCITliftdrivemotorremoval on page 529 7 40X8169 1 1 HCIT option right cover See HCIT drawer assembly right cover removal on page 524 8 40X7592 1 1 Sensor HCIT pick roller position See Sensor pick roll position removal on page 533 9 40X7593 1 1 Pick roller See HCIT pick arm assembly removal on page 520 10 40X8...

Page 713: ...Assembly 24 High capacity input tray option 3 MX810 MX811 MX812 7463 Parts catalog 711 ...

Page 714: ...tion 3 MX810 MX811 MX812 Asm index P N Units mach Units FRU Description Removal procedure 1 40X8163 1 1 HCIT drawer assembly See HCIT drawer assembly removal on page 516 2 40X8165 1 1 HCIT See HCIT removal on page 516 7463 Parts catalog 712 ...

Page 715: ...Assembly 25 High capacity input tray option 4 MX810 MX811 MX812 7463 Parts catalog 713 ...

Page 716: ... HCIT controller PCBA removal on page 561 6 40X8179 1 1 HCIT lift drive motor See HCIT lift drive motor removal on page 564 7 40X8170 1 1 HCIT right cover See HCIT drawer assembly right cover removal on page 560 8 40X7592 1 1 Sensor HCIT roller position See Sensor pick roll position removal on page 568 9 40X7593 1 1 HCIT pick roller See HCIT pick arm assembly removal on page 558 10 40X8172 1 1 HCI...

Page 717: ...Assembly 26 Output options MX810 MX811 and MX812 7463 Parts catalog 715 ...

Page 718: ...tion Removal procedure 1 40X8207 1 1 Staple finisher option Staplefinisher offsetstackeroptionremoval on page 573 1 40X8522 1 1 Offset stacker option Staplefinisher offsetstackeroptionremoval on page 573 2 40X8241 1 1 Mailbox option Mailbox assembly removal on page 601 7463 Parts catalog 716 ...

Page 719: ...Assembly 27 Staple finisher option 1 7463 Parts catalog 717 ...

Page 720: ... stacker top cover removal on page 578 3 40X8213 1 1 Stapler paddle drive motor See Paddle drive motor removal on page 588 4 40X8220 1 1 Sensor bin full receive See Sensor bin full receive removal on page 593 5 40X8224 1 1 Stapler lower interface cable See Stapler offsetstackerlowerinterface cable removal on page 589 6 40X8221 1 1 Stapler controller PCBA See Stapler offset stacker controller PCBA ...

Page 721: ...Assembly 28 Staple finisher option 2 7463 Parts catalog 719 ...

Page 722: ...ensor cartridge door interlock removal on page 599 7 40X8216 1 1 Stapler right cover Stapler right cover removal on page 595 8 40X8215 1 1 Stapler cartridge access door Stapler cartridge access door removal on page 597 9 40X8226 1 1 Stapler spring with string Stapler offset stacker spring with string removal on page 579 10 40X8218 1 1 Standard output bin LED Standard output bin LED removal on page...

Page 723: ...Assembly 29 Mailbox option 1 7463 Parts catalog 721 ...

Page 724: ...er removal on page 608 5 40X8256 1 1 Mailbox divert motor Mailbox divert motor removal on page 614 6 40X8253 1 1 Mailbox lower interface cable Mailbox lower interface cable removal on page 612 7 40X7592 1 1 Mailbox sensor divert motor Sensor mailbox divert motor removal on page 611 8 40X8252 1 1 Mailbox spring with string Mailbox spring with string removal on page 605 9 40X8254 1 1 Mailbox upper i...

Page 725: ...Assembly 30 Mailbox option 2 7463 Parts catalog 723 ...

Page 726: ...ox output bin LED assembly See MailboxoutputbinLEDassembly removal on page 622 2 40X8249 4 1 Mailbox belt See Mailbox belt removal on page 620 3 40X8251 3 1 Mailbox solenoid See Mailbox solenoid removal on page 606 4 40X8243 1 1 Mailbox right cover See Mailbox right cover removal on page 604 7463 Parts catalog 724 ...

Page 727: ...Assembly 31 Offset stacker option 1 7463 Parts catalog 725 ...

Page 728: ...tacker top cover removal on page 578 3 40X8213 1 1 Stacker paddle drive motor See Paddle drive motor removal on page 588 4 40X8220 1 1 Sensor bin full receive See Sensor bin full receive removal on page 593 5 40X8224 1 1 Stacker lower interface cable See Stapler offset stacker lower interface cable removal on page 589 6 40X8221 1 1 Stacker controller PCBA See Stapler offset stacker controller PCBA...

Page 729: ...Assembly 32 Offset stacker option 2 7463 Parts catalog 727 ...

Page 730: ...X8226 1 1 Stacker spring with string Stapler offset stacker spring with string removal on page 579 5 40X8218 1 1 Standard output bin LED Standard output bin LED removal on page 584 6 40X8219 1 1 Sensor stacker bin media present Sensor finisher stacker bin media present removal on page 585 7 40X8211 1 1 Tamper motor left Tamper motor left removal on page 586 8 40X8211 1 1 Tamper motor right Tamper ...

Page 731: ...A NS 40X8612 1 1 MX71x MX81x forms and barcode N A NS 40X8614 1 1 MX71x MX81x prescribe card N A NS 40X8613 1 1 MX71x MX81x IPDS card N A NS 40X0387 1 1 USB A interface device N A NS 40X8311 1 1 Card reader small stick on case N A NS 40X8312 1 1 Card reader large stick on case N A NS 40X8313 1 1 Card reader small snap on case N A NS 40X8314 1 1 Card reader large snap on case N A NS 40X1593 1 1 Lex...

Page 732: ... Type 07 100V A4 N A NS 40X8428 1 1 MS81x Fuser Maint Kit Type 08 110 120V A4 N A NS 40X8429 1 1 MS81x Fuser Maint Kit Type 09 220 240V Letter N A NS 40X8431 1 1 MX71x MX81x ADF Maintenance Kit N A NS 40X8102 1 1 MX81x caster base cover N A NS 40X8103 1 1 MX81x caster base frame N A NS 40X8359 1 1 Locking caster N A NS 40X7857 1 1 ATA pass through hard drive N A NS 40X7858 1 1 802 11B G N US netwo...

Page 733: ... cord LV Brazil PPB kits N A NS 40X0271 1 1 Power cord HV United Kingdom Asian Brunei Cambodia Indonesia Laos Malaysia Myanmar Philippines Singapore Thailand Vietnam Afghanistan Bangladesh Bhutan India Nepal Pakistan Sri Lanka Tibet Hong Kong N A NS 40X0301 1 1 Power cord HV Australia New Zealand N A NS 40X3609 1 1 Power cord 100 V Japan N A NS 40X1792 1 1 Power cord HV Korea N A NS 40X0303 1 1 Po...

Page 734: ...7463 732 ...

Page 735: ...W Typical Electricity Consumption Default 6 8 kwh wk 7 5 kwh wk 7 1 kwh wk 7 7 kwh wk 8 1 kwh wk Typical Electricity Consumption Eco Mode enabled 5 0 kwh wk 5 6 kwh wk 4 9 kwh wk 5 6 kwh wk 6 0 kwh wk Max Avg current while printing 100 110 Volts 115 127 Volts 220 240 Volts 12 4 A 10 7A 5 4 A Maximum current shown in amps Notes Using a power converter or inverter is not recommended All MX71x and MX...

Page 736: ...ure dBA Declared sound power level Bels MS810 Idle Standby mode 32 4 8 Quiet mode 53 6 8 Simplex printing 53 6 8 Duplex printing 57 7 2 MS811 Idle Standby mode 32 4 7 Quiet mode 53 6 8 Simplex printing 58 7 3 Duplex printing 57 7 2 MS812 Idle Standby mode 32 4 7 Quiet mode 53 6 8 Simplex printing 58 7 3 Duplex printing 58 7 3 Measurements apply to 300 dpi 600 dpi and 1200 dpi printing Environment ...

Page 737: ...e of each function access control to No Security all security templates and building blocks are preserved but not applied to any function Note If the Enable Audit setting in the Security Audit Log section of the Security Menu is activated the device logs a message each time that the jumper is used A small lock icon identifies the jumper s position on the RIP card Also to make it easier to separate...

Page 738: ...curity Templates that define the protection of the functions and menus In other words if the customer is using LDAP to authenticate users to use the Copy function then after the RIP card is replaced the LDAP configuration and the Copy function will no longer be protected Printer skew specifications Abnormal skew printer correction STEP ONE The repair operator should evaluate the left edge of the p...

Page 739: ...t position accuracy feeding direction 0 5 mm start on scan Horizontal page width accuracy 0 5mm mirror motor Vertical page length accuracy 0 5mm drive motor Print position error The print position error can be measured at any point in the printable area using core media papers Vertical process 0 7mm Horizontal magnification 0 7mm 7463 Appendix A Printer specifications 737 ...

Page 740: ...7463 738 ...

Page 741: ...MarkNet N8120 10 100 1000 Ethernet ISP Input options supported 550 sheet tray 550 sheet lockable tray 250 sheet tray for MX71x machines only 250 sheet lockable tray for MX71x machines only HCIT tray Output options supported Mailbox Staple finisher Offset stacker Physical specifications options Item Height Width Depth Weight 250 sheet tray 85 mm 3 3 in 421 mm 16 6 in 510 mm 20 1 in 5 kg 11 0 lb 550...

Page 742: ...heet tray MX81x 351 mm 13 8 in 548 mm 21 6 in 535 mm 21 1 in 19 3 kg 42 6 lb Mailbox 271 mm 10 7 in 421 mm 16 6 in 384 mm 15 1 in 6 3 kg 13 9 lb Staple finisher 320 mm 12 6 in 433 mm 17 1 in 403 mm 15 9 in 7 0 kg 15 4 lb Offset stacker 320 mm 12 6 in 433 mm 17 1 in 403 mm 15 9 in 4 5 kg 9 9 lb Spacer 110 mm 4 3 in 421 mm 16 6 in 510 mm 20 1 in 3 4 kg 7 5 lb 7463 Appendix B Options and features 740...

Page 743: ...746 Transfer on page 746 Printhead on page 747 Fuser components on page 748 Exit on page 750 Drive on page 750 Sensors on page 752 Electrical components and controller on page 753 Xerographic and print cartridge components on page 754 Document scanning at ADF on page 758 Document scanning at platen on page 758 Names and functions of components on page 759 Supported paper sizes types and weights on...

Page 744: ...Models MX81x and MX71x paper path rollers and sensors 7463 Appendix C Theory of operation 742 ...

Page 745: ...Models MX81x and MX71x sensors Functions of main components Media tray assembly The media tray is used to contain the media that will be printed on by the printer 7463 Appendix C Theory of operation 743 ...

Page 746: ...motor is transmitted to the two pick rollers to feed media from the tray and is also used to lift the tray plate that is used to lift the media stack into contact with the pick rollers Sensor media size The sensor media size detects the size of media supplied from each media tray assembly A system of four switches is used to decode the media size which is then sent to the controller board Sensor p...

Page 747: ... motor is transmitted to the MPF pick roller to feed media MPF pick roller The MPF pick roller feeds the media placed in the MPF media tray into the printer MPF pick solenoid The MPF pick solenoid transmits the driving force from the main drive motor assembly to the MPF pick roller Registration 7463 Appendix C Theory of operation 745 ...

Page 748: ...is then printed on the reverse side of the paper Sensor duplex path The media aligner roller is used to feed the media through the input path and to ensure that media is fed straight not skewed through the machine The media aligner roller can be adjusted to correct media skew issues and should always be adjusted when it is replaced or removed Transfer Transfer roller The transfer roller applies ch...

Page 749: ...to the shaft of the printhead motor and is rotated at a high speed by the printhead motor The mirror rotation shifts the incidence and reflection angles of a laser beam to scan the photoconductor drum in a single direction The laser beam reaches the polygon mirror as it passes through multiple lenses mirrors and windows The laser beam then arrives at the photo conductor drum surface 3 SOS card ass...

Page 750: ... scanning direction from right to left is determined by the rotational speed of the printhead motor depending on how quickly the laser is adjusted The resolution in the process direction from top to bottom is determined by the rotational speed of the printhead motor The higher the scanning speed becomes the sooner the scanning of the next row can be started The following image is a conceptual diag...

Page 751: ...is applied to the media between the pressure roll and heat roll or heat belt to aid in the fusing process Thermistor The thermistor monitors the surface temperature of the media feed portion of the heat belt or heat roll to provide feedback to the controller board This information is used to turn the ceramic heater or halogen lamp on and off to maintain the desired temperature Sensor fuser exit Th...

Page 752: ...ong with the standard bin full flag detects whether the standard bin is full and stops the printing process Drive Main drive motor assembly The main drive motor is a DC motor that drives the imaging unit aligner and MFP Fuser drive motor assembly The fuser drive motor is a DC motor that drives the fuser 7463 Appendix C Theory of operation 750 ...

Page 753: ...the toner cartridge in order to provide new toner Redrive motor assembly The redrive motor assembly is a DC motor that drives the redrive assembly that transports the media into the duplex path entrance standard bin or output option 7463 Appendix C Theory of operation 751 ...

Page 754: ...Sensors 7463 Appendix C Theory of operation 752 ...

Page 755: ... supply from the LVPS to the HVPS controller board and to the main drive motor assembly while the printer rear door is open Main cooling fan The main cooling fan discharges air from the printer to provide cooling to this area of the printer Cartridge cooling fan The imaging unit cooling fan discharges air from the print cartridge area to provide cooling to this area of the printer Duplex cooling f...

Page 756: ...rols printing operation based on the communication with the RIP controller and optional peripherals Italsocontrolstonerdispense fusercontrol sensorswitchfeedback drivemotors clutches andsolenoids Xerographic and print cartridge components Charge The charge roller places a uniform negative electrostatic charge on the surface of the drum The drum surface is made of a photoconductive material that ho...

Page 757: ...nthead thebeamscansthenegativecharged drum surface Whenever the print controller sends a command to print a black pixel the laser switches on long enough toshineontothedrumatasinglepixelpoint Thatpointisnowdischargedandslightlylessnegativethanthesurrounding negative charge The less negative areas are considered positive This discharge no discharge process creates an invisible electrostatic image o...

Page 758: ...aking toner transfer easier The development roller maintains a negative DC electrical potential Negative charged areas of the drum have a lower electrical potential or higher relative negative value than the development roller Discharged areas of the drum have a higher electrical potential or lower relative negative value than the development roller A discharged point on the surface of the drum no...

Page 759: ...per The toner image is now on the paper and the paper is now stuck to the photoconductor drum due to the relative electrical differences between the negative electrical charge of the inner conductive layer of the drum and the positive electrical charge of the paper Cleaning The cleaning blade removes any toner that remains on the drum after the transfer process The toner that the cleaning blade re...

Page 760: ...puts pulses at the timing the patch image passes the sensor Therefore observing changes of intervals at which pulses are output leads to toner density detection Document scanning at ADF The document scanning section of this machine consists of a scanner that reads a single sheet document placed on the platen glass and a document feeder that can transport a multiple sheet document for one or two si...

Page 761: ...n A sensor that detects the home position of the flatbed scanner CCD assembly Sensor flatbed media length A series of three sensors used to detect the length of the media placed on the platen Flatbed Scanner exposure lamp A LED lamp to which the document is exposed Flatbed CCD scanner The assembly that scans the original document Flatbed Scanner controller PCBA A card that controls the scanner sec...

Page 762: ...nt is fed to the ADF registration roll assembly and then fed to the scan feed reference position 3 The document sheet is fed at the feed speed corresponding to the selected magnification and the image on it is scanned with the exposure lamp at the scan position 4 As the image is scanned the document sheet is fed and ejected by the ADF feed out roll assembly and ADF exit roller assembly that are dr...

Page 763: ...ADF components ADF electronic components 7463 Appendix C Theory of operation 761 ...

Page 764: ...ing sequences Switch ADF hole detect A sensor that detects whether the original piece of media contains punched holes Sensor ADF pick The ADF sensor ADF pick is installed immediately downstream from the pick roller to detect completion of document feed Sensor ADF 1st scan The ADF sensor ADF 1st scan is installed just upstream of the scanning surface and is used to for scanning timing operations Se...

Page 765: ...er is used to transport media through the ADF ADF exit roller This roller is used to feed media out of the ADF and into the ADF bin Supported paper sizes types and weights The following tables provide information on standard and optional paper sources and the types of paper they support Note For an unlisted paper size select the closest larger listed size Paper types and weights supported by the p...

Page 766: ... mm 4 1 x 5 8 in X JIS B5 182 x 257 mm 7 2 x 10 1 in X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Executive 184 x 267 mm 7 3 x 10 5 in X Oficio 216 x 340 mm 8 5 x 13 4 in Folio 216 x 330 mm 8 5 x 13 in Statement 140 x 216 mm 5 5 x 8 5 in X Universal 105 x 148 mm to 216 x 356 mm 4 13 x 5 83 in to 8 5 x 14 in X 70 x 127 mm to 216 x 356 mm 2 76 x 5 to 8 5 x 14 in X X X 7463 Append...

Page 767: ... loaded long edge first 3 The finisher stacks and staples the paper but does not punch holes in it 4 The finisher staples the paper if its width is between 8 27 and 8 54 inches Supported paper types and weights Paper type Paper weight 4 bin mailbox Offset stacker Staple finisher Staple hole punch finisher Plain paper 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Card stock 163 g m2 90 Ib grain ...

Page 768: ...olyester 220 g m2 59 Ib X X X X Bond 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Envelope 105 g m2 28 Ib X X X X Letterhead 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Preprinted 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Colored paper 90 176 g m2 24 47 lb X X X X 60 90 g m2 16 24 lb Light paper 60 90 g m2 16 24 lb Heavy paper 60 90 g m2 16 24 lb The finisher stacks the paper but d...

Page 769: ... bin assigned to him The mechanism is controlled by a set of sensors that detect the media and drive motors that move the media along its paper path Mailbox paper path When the mailbox is installed on top of the printer the diverter plunger changes the position of the diverter below it Since the diverter position of the printer below is opened the printed paper will be re routed Instead of exiting...

Page 770: ...bin Staple finisher theory The staple finisher is capable of compiling multiple pages and stapling them into one document Motors drive the stapling process and sensors detect the media s position and location Staple finisher paper path When the finisher is installed on top of the printer the diverter plunger changes the position of the diverter below it Since the diverter position of the printer b...

Page 771: ...cument to be stapled The document is then moved towards the stapler cartridge for stapling A corner of the trailing edge is held by a paper clamping mechanism controlled by a solenoid The other corner of the trailing edge is positioned on the stapler throat where it is stapled When the staple job is done the ejector motor drives the ejector belts which push the stapled document into the top of the...

Page 772: ...7463 770 ...

Page 773: ... EP Electrophotographic Process EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCF High Capacity Feeder HCIT High Capacity Input Tray HCOF High Capacity Output Finisher HVPS High Voltage Power Supply ITU Image Transfer Unit K Black LCD Liquid Crystal Display LDAP Lightweight Directory Access Protocol LED Light Emitting Diode LVPS Low...

Page 774: ... Power On Self Test PSD Position Sensing Device PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory TPS Toner Patch Sensing UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VTB Vacuum Transport Belt Y Yellow 7463 Appendix D Acronyms 77...

Page 775: ...wer support 252 font sharpening 257 format fax storage 252 jobs on disk 256 key repeat initial delay 259 key repeat rate 259 LES applications 258 menu settings page 249 min copy memory 252 num pad job assist 252 paper prompts 254 PPDS emulation 250 print quality pages 249 require standby 257 reset roller kit counter 248 reset separator roll and pick assembly counter 248 roller kit counter value 24...

Page 776: ...lity pages 230 printed page count 242 processor ID 242 quick disk 240 staple test 238 transfer 244 USB HS test mode 232 warm up time 243 diagnostics mode accessing 228 disable scanner 254 display printer control panel 225 document scanning print theory 758 duplex cooling fan removal 387 duplex exit diverter removal 309 duplex motor removal 338 duplex tests feed 1 test 235 feed 2 test 235 motor tes...

Page 777: ...ction guide 643 invalid code fixing 260 invalid engine mode accessing 260 J jams clearing 53 behind rear door 65 73 in duplex area 81 in finisher rear door 93 in mailbox rear door 92 in multipurpose feeder 87 in rear expander door 91 in standard bin 72 in staple finisher 94 in the tray 82 L laser notices 21 laser printhead removal 314 left frame pivot removal 343 left inner cover removal 300 low i...

Page 778: ...er door 91 in standard bin 72 in staple finisher 94 in the tray 82 inside the printer 53 paper path rolls print theory 742 paper sizes supported 764 paper types supported 763 paper weights supported 763 parts catalog legend 651 PCBA housing removal 380 pick roller removal 363 POR sequence 36 power on reset sequence 36 pressure roll print theory 749 preventive maintenance 648 print irregularities 4...

Page 779: ...453 ADF rear cover 454 ADF rear side drive parts pack 456 ADF right hinge 456 ADF scanner CCD 435 ADF separation guide 458 ADF separator roller 459 ADF tray lift drive 462 bin extension 466 cartridge cooling fan 386 cartridge door 346 column left front cover 291 column left outer cover 292 column right inner cover 294 column right outer cover 295 control panel MX71x 399 control panel MX81x 402 con...

Page 780: ...ace cable 614 main cooling fan 376 main drive motor 377 media aligner roller 317 media feeder 379 media stack flap left 581 media stack flap right 580 media tray assembly 500 539 media tray front cover 500 539 media tray separation roller 500 539 media turn guide 320 media vertical guide 321 MPF feeder lift plate 322 MPF pick roller 326 multifeed sensor parts kit 471 MX71x control panel 399 offset...

Page 781: ...anner calibration menu settings page 229 Scanner configuration 252 scanner glass cleaning 648 scanner manual registration 253 scanning print theory 758 schedule for inspection 643 scheduled maintenance fuser maintenance kits 645 SE menu 261 security security reset jumper 735 security reset jumper 735 security settings 735 security data 33 selecting paper 30 sensor control panel door interlock prin...

Page 782: ...removal 309 transfer roller print theory 746 removal 336 transfer roller left arm with cable removal 332 troubleshooting ADF printer symptoms 203 base printer symptoms 200 initial check 35 options symptoms 204 troubleshooting print quality background shading 49 blank pages 41 gray background on prints 38 horizontal voids appear on prints 39 print irregularities 40 shadow images appear on prints 43...

Page 783: ...T 100BaseTX 729 40X1766 Power cord HV Bolivia Peru 731 40X1772 Power cord HV Switzerland 731 40X1773 Power cord HV South Africa Namibia Lesotho Botswana Pakistan 731 40X1774 Power cord HV Denmark Finland Norway Sweden 731 40X1791 Power cord LV Taiwan 731 40X1792 Power cord HV Korea 731 40X3141 Power cord HV Paraguay Austria Belgium France Germany Italy Netherlands Bluemark Czech Solvic countries G...

Page 784: ... deflector 660 40X7588 Fuser access door MX81x 660 40X7589 Fastener plate 670 40X7590 M5x12 screw 670 40X7591 Media feeder 678 40X7591 Media feeder 702 40X7592 Interrupt sensor MX71x 665 40X7592 Mailbox sensor divert motor 722 40X7592 Sensor cartridge door interlock 720 40X7592 Mailbox sensor divert motor 722 40X7592 Sensor cartridge door interlock 720 40X7592 Sensor pick roller position 702 40X75...

Page 785: ...nit smart chip contact with cable 665 40X7690 Torsion spring 654 656 40X7691 Sensor standard bin full with output bin guide 665 40X7692 Toner cartridge smart chip contact with cable 665 40X7693 Sensor control panel interlock 664 40X7695 Duplex cooling fan 668 40X7699 HVPS toner cartridge fan cable 664 40X7703 Control panel speaker 676 40X7703 Speaker control panel 692 40X7706 MS71x MS81x Roller Ki...

Page 786: ...0V Letter 662 40X7744 MX81x Return Program Fuser Type 01 220 240V A4 662 40X7745 MX81x Return Program Fuser Type 02 100V A4 662 40x7748 ADF assembly MX81x 680 40X7749 ADF feed belt 686 40X7751 Magnetic clutch 686 40X7752 ADF front cover w lightpipe MX81x 682 40X7753 ADF rear cover 682 40X7754 ADF left lower cover 683 40X7755 ADF top door w o beacon and MF sensor MX71x 682 40X7756 Bin extension 682...

Page 787: ...96 40X7783 Flatbed scanner glass 692 696 40X7784 Flatbed scanner PCBA 692 696 40X7785 Flatbed scanner cables part kit 692 696 40X7786 Flatbed scanner CCD 693 696 40X7787 Flatbed scanner drive parts kit 692 696 40X7788 Flatbed scanner tension pulley w belt 692 696 40X7792 ADF CCD scanner 688 40X7793 ADF front cover w o lightpipe MX71x 682 40X7794 ADF top door w beacon and MF sensor MX81x 682 40x779...

Page 788: ...dard output bin LED lens 692 40X7886 Standard bin LED board 676 40X7887 Control panel buttons parts pack 676 40X7888 USB cable 676 40X7889 Cable standard bin LED 676 40X7890 Speaker cable 676 40X7891 Cable controller board to control panel board 676 40X7892 Control panel cover 676 40X7893 Controller board MX710 664 40X7894 Front door support link 654 40X7895 MPF tray 654 40X7896 Inner left cover 6...

Page 789: ...outer cover 656 40X7926 Column right inner cover 656 40X7927 Column left outer cover 657 40X7928 Column left front cover 656 40X7929 Column left inner cover 656 40X7930 Right cover 656 40X7931 Left cover 656 40X7933 Left rear cover 657 40X7934 Rear lower door with beacon 656 40X7935 Deskew idler shaft 686 40X7936 Controller board MX711 MX81x 664 40X7937 Cartridge door latch 656 40X7938 Cartridge d...

Page 790: ... 40X8100 Controller board access shield MX71x 664 40X8101 Power switch 664 40X8102 MX81x caster base cover 730 40X8103 MX81x caster base frame 730 40X8106 550 sheet tray option 698 40X8108 550 sheet tray and drawer assembly 700 40X8109 550 sheet tray front cover 704 40X8113 550 sheet tray front cover 706 40X8152 250 sheet tray option 698 40X8153 250 sheet tray 702 40X8154 250 sheet tray front cove...

Page 791: ...ver 710 40X8172 HCIT front cover 714 40X8173 HCIT controller PCBA 714 40X8173 HCIT option controller PCBA 710 40X8174 HCIT media feeder 714 40X8174 HCIT option media feeder 710 40X8176 HCIT media guide 710 714 40X8177 Sensor HCIT closed with flag 714 40X8177 Sensor HCIT media low with flag 710 40X8178 Sensor HCIT pass through with cable 714 40X8178 Sensor HCIT pick with cable 710 40X8179 HCIT lift...

Page 792: ...18 40X8222 Stacker top cover 726 40X8222 Stapler top cover 718 40X8223 Stapler carriage assembly 720 40X8224 Stacker lower interface cable 726 40X8224 Stapler lower interface cable 718 40X8225 Stapler door close limit switch 720 40X8226 Stacker spring with string 728 40X8226 Stapler spring with string 720 40X8241 Mailbox option 716 40X8242 Mailbox rear door 722 40X8243 Mailbox right cover 724 40X8...

Page 793: ...panel left bezel XM7170 672 40X8399 Fuser access door MX71x 660 40X8401 Fuser drive motor 668 40X8407 Left frame extension MX71x 670 40X8408 Right frame extension MX71x 670 40X8409 Spacer 698 40X8410 250 sheet tray option lockable 698 40X8411 550 sheet tray option lockable 698 40X8413 Left frame extension MX81x 670 40X8414 Right frame extension MX81x 670 40X8420 MS81x Return Program Fuser Maint Ki...

Page 794: ...0X8522 Offset stacker option 716 40X8536 Sensor ADF media present 688 40X8555 256MB USER flash card 729 40X8556 Traditional Chinese font card 729 40X8557 Simplified Chinese font card 729 40X8568 Korean font card 729 40X8569 Japanese font card 729 40X8570 Arabic font card 730 40X8571 Hebrew font card 730 40X8586 Control panel left bezel XM5163 672 40X8591 USB delete plug 730 40X8612 MX71x MX81x for...

Page 795: ...948 550 sheet tray insert MX81x 678 40X8155 550 sheet tray option controller PCBA 704 40X8159 550 sheet tray option lower interface cable 704 40X8157 550 sheet tray option transport motor 704 40X8160 550 sheet tray option upper interface cable 704 40X8155 550 sheet option tray controller PCBA 706 40X7948 550 sheet tray 706 40X8108 550 sheet tray and drawer assembly 700 40X8106 550 sheet tray optio...

Page 796: ...X7759 ADF pick roller cover 683 40X7753 ADF rear cover 682 40X7769 ADF rear side drive parts pack 686 40X7762 ADF right hinge 682 40X7760 ADF separation guide 683 40X7775 ADF separator roller 686 40X8501 ADF to printer cable MX71x 688 40X8502 ADF to printer cable MX81x 688 40X7794 ADF top door w beacon and MF sensor MX81x 682 40X7755 ADF top door w o beacon and MF sensor MX71x 682 40X7768 ADF tray...

Page 797: ...er 657 40X7924 Column left rear cover 656 40X7926 Column right inner cover 656 40X7925 Column right outer cover 656 40X8368 Column right rear cover 656 40X7860 Control panel MX710 672 40X7877 Control panel MX711 672 40X7882 Control panel assembly 676 40X7884 Control panel board 676 40X7862 Control panel board MX710 672 40X7879 Control panel board MX711 672 40X7863 Control panel buttons 672 40X7887...

Page 798: ...445 DDR3 512Mx32 2GB RAM card 729 40X7935 Deskew idler shaft 686 40X7881 Display to control panel board cable MX711 MX81x 672 40X7883 Display 10 inch touch screen 676 40X7695 Duplex cooling fan 668 40X7584 Duplex exit diverter 660 40X7684 Duplex motor with cable 668 40X7589 Fastener plate 670 40X7854 Fax board 730 40X7899 Flatbed front cover 692 40X7942 Flatbed front cover MX81x 696 40X7766 Flatbe...

Page 799: ... 40X7576 Fuser drive motor cable 668 40X7757 Gear 29t separation roll drive 686 40X7758 Gear 40t 1st scan roll drive 686 40X8165 HCIT 708 712 40X8162 HCIT and drawer assembly 700 40X8173 HCIT controller PCBA 714 40X8163 HCIT drawer assembly 708 712 40X8171 HCIT front cover 710 40X8172 HCIT front cover 714 40X8180 HCIT interface cable 714 40X8168 HCIT left cover 714 40X8179 HCIT lift drive motor 71...

Page 800: ...40X7777 Interrupt w flag sensor ADF media exit 688 40X8569 Japanese font card 729 40X8568 Korean font card 729 40X7597 Laser printhead quad diode 665 40X7906 Left cover 654 40X7931 Left cover 656 40X8407 Left frame extension MX71x 670 40X8413 Left frame extension MX81x 670 40X7732 Left frame pivot 670 40X7914 Left inner cover 656 40X7933 Left rear cover 657 40X1593 Lexmark MarkNet N7000e 1 port US...

Page 801: ...ve motor 668 40X7574 Main motor cable 668 40X7599 Media aligner roller with MPF pick roller 678 40X7591 Media feeder 678 40X7591 Media feeder 702 40X8210 Media stack flap left 720 728 40X8209 Media stack flap right 720 728 40X7583 Media turn guide 660 40X7586 Media vertical guide 660 40X7601 MPF feed roller flange 678 40X7598 MPF feeder lift plate with cable 678 40X7712 MPF feeder solenoid 678 40X...

Page 802: ...40X8017 MX81x Fuser Type 06 220 240V A4 662 40X8018 MX81x Fuser Type 07 100V A4 662 40X8019 MX81x Fuser Type 08 110 120V A4 662 40X8020 MX81x Fuser Type 09 220 240V Letter 662 40X7743 MX81x Return Program Fuser Type 00 110 120V Letter 662 40X7744 MX81x Return Program Fuser Type 01 220 240V A4 662 40X7745 MX81x Return Program Fuser Type 02 100V A4 662 40X7581 MX81x Return Program Fuser Type 03 110 ...

Page 803: ...nka Tibet Hong Kong 731 40X4596 Power cord LV Brazil PPB kits 731 40X1791 Power cord LV Taiwan 731 40X0269 Power cord LV USA Canada Latin America 731 40X0303 Power cord HV PRC 731 40X0275 Power cord HV Israel 731 40X1792 Power cord HV Korea 731 40X8101 Power switch 664 40X8365 Printhead access cover 664 40X7707 Printhead power cable 665 40X7708 Printhead video cable 665 40X7778 Push button switch ...

Page 804: ...l send 720 728 40X7592 Sensor cartridge door interlock 720 40X7693 Sensor control panel interlock 664 40X8219 Sensor finisher bin media present 720 40X8177 Sensor HCIT closed with flag 714 40X8177 Sensor HCIT media low with flag 710 40X8178 Sensor HCIT pass through with cable 714 40X7592 Sensor HCIT pick roller position 710 40X8178 Sensor HCIT pick with cable 710 40X7592 Sensor HCIT roller positio...

Page 805: ...86 Standard bin LED board 676 40X8218 Standard output bin LED 720 728 40X7885 Standard output bin LED lens 692 40X8098 Standard output bin LED PCBA 692 40X7573 Standard tray beacon and cable 657 40X8207 Staple finisher option 716 40X8223 Stapler carriage assembly 720 40X8215 Stapler cartridge access door 720 40X8221 Stapler controller PCBA 718 40X7919 Stapler door beacon and cable 657 40X8225 Stap...

Page 806: ...on interface cable 670 40X7690 Torsion spring 654 656 40X7731 Torsion spring 656 656 40X7730 Torsion spring 656 656 40X7719 Torsion spring 670 40X7721 Torsion spring 670 40X7720 Torsion spring 670 40X7718 Torsion spring 670 40X7731 Torsion spring 672 40X7730 Torsion spring 672 40X8556 Traditional Chinese font card 729 40X7582 Transfer roller 664 40X7605 Transfer roller left arm with cable 664 40X7...

Page 807: ...ED INTERLOCK SENSOR ADF ELEVATOR TRAY HOME POSITION SENSOR ADF cable interface connects to flatbed scanner controller board SENSOR INPUT MEDIA OUT SENSOR PICK ROLLER POSITION SENSOR MEDIA PICK MOTOR IMAGE DENSITY SENSOR TEMPERATURE PROBE MPF MEDIA PRESENT SENSOR MPF PICK SOLENOID TONER CARTRIDGE SMART CHIP CONTACT TONER ADD MOTOR FUSER SENSOR SMART CHIP FUSER DRIVE MOTOR TONER LEVEL CONTACT UPPER ...

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Lexmark MX71 series, Service Manual

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Summary of Contents for MX71 series

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