U
SE
A
CLEARER
VERSION
OF
THE
ORIGINAL
DOCUMENT
OR
IMAGE
M
AKE
SURE
THE
DOCUMENT
OR
PHOTO
IS
LOADED
FACEDOWN
ON
THE
SCANNER
GLASS
AND
IN
THE
CORRECT
CORNER
Partial copies or scans of documents or photos
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE
SURE
THE
DOCUMENT
OR
PHOTO
IS
LOADED
FACEDOWN
ON
THE
SCANNER
GLASS
AND
IN
THE
CORRECT
CORNER
S
ELECT
A
PAPER
SIZE
FROM
THE
PRINTER
SOFTWARE
THAT
MATCHES
THE
LOADED
PAPER
M
AKE
SURE
THE
O
RIGINAL
S
IZE
SETTING
MATCHES
THE
SIZE
OF
THE
DOCUMENT
YOU
ARE
SCANNING
Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
HECK
THE
USB
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
R
ESTART
THE
COMPUTER
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
LOSE
OTHER
SOFTWARE
PROGRAMS
THAT
ARE
NOT
BEING
USED
U
SE
A
LOWER
SCANNING
RESOLUTION
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE
SURE
THE
PRINTER
AND
THE
DESTINATION
COMPUTER
ARE
CONNECTED
TO
THE
SAME
NETWORK
Troubleshooting
97
