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Lexmark E460dw, User Manual

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Lexmark E460dw User Manual Download Page 143

Administrative support

Finding advanced networking and administrator

information

This chapter covers basic administrative support tasks. For more advanced system support tasks, see the 

Networking

Guide

 on the 

Software and Documentation

 CD and the 

Embedded Web Server Administrator's Guide

 on the Lexmark

Web site at 

www.lexmark.com.

Using the Embedded Web Server

If the printer is installed on a network, the Embedded Web Server is available for a range of functions including:

•

Viewing a virtual display of the printer control panel

•

Checking the status of the printer supplies

•

Configuring printer settings

•

Configuring network settings

•

Viewing reports

To access the Embedded Web Server, type the printer IP address into the address field of your Web browser.

Notes:

•

If you do not know the IP address of the printer, then print a network setup page and locate the IP address in
the TCP/IP section.

•

For more information, see the 

Networking Guide

 on the 

Software and Documentation

 CD and the 

Embedded Web

Server Administrator's Guide

 on the Lexmark Web site at 

www.lexmark.com

.

Checking the virtual display

When the Embedded Web Server is open, a virtual display appears in the top left corner of the screen. It works as an
actual display would work on a printer control panel, showing printer messages.

To access the Embedded Web Server, type the printer IP address into the address field of your Web browser.

Note: 

If you do not know the IP address of the printer, then print a network setup page and locate the IP address in

the TCP/IP section.

The virtual display appears in the top left corner of the screen.

Administrative support

143

Summary of Contents for E460dw

Page 1: ...k with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries All other trademarks are the property of their respective owners 2008 Lexmark International Inc All rights reserved 740 West New Circle Road Lexington Kentucky 40550 ...

Page 2: ...eet drawer 26 Attaching cables 27 Installing the printer on a wired network 28 Installing printer software 31 Setting up wireless printing 31 Information you will need to set up the printer on a wireless network 31 Installing the printer on a wireless network Windows 32 Installing the printer on a wireless network Macintosh 33 Verifying printer setup 36 Printing a menu settings page 36 Printing a ...

Page 3: ...Printing on specialty media 59 Tips on using letterhead 59 Tips on using transparencies 60 Tips on using envelopes 60 Tips on using labels 61 Tips on using card stock 61 Printing confidential and other held jobs 62 Holding jobs in the printer 62 Printing confidential and other held jobs 63 Printing information pages 64 Printing a font sample list 64 Printing a directory list 64 Printing the print ...

Page 4: ...ng menu 88 Custom Types menu 89 Universal Setup menu 89 Reports menu 90 Reports menu 90 Network Ports menu 91 Active NIC menu 91 Standard Network or Network x menus 92 Reports menu under the Network Ports menu 93 Network Card menu 93 TCP IP menu 94 IPv6 menu 95 Wireless menu 95 AppleTalk menu 96 NetWare menu 96 LexLink menu 97 USB menu 98 Parallel menu 99 SMTP Setup menu 101 Security menu 102 Misc...

Page 5: ...ies from a network computer 135 Ordering supplies 136 Ordering toner cartridges 136 Ordering a photoconductor kit 137 Ordering a maintenance kit 137 Replacing supplies 137 Replacing the toner cartridge 137 Replacing the photoconductor kit 139 Recycling Lexmark products 141 Moving the printer 142 Moving the printer to another location 142 Shipping the printer 142 Administrative support 143 Finding ...

Page 6: ...obs do not collate 150 Unexpected page breaks occur 150 Envelope seals when printing 150 Solving option problems 150 Option does not operate correctly or quits after it is installed 150 Drawers 151 Flash memory card 151 Memory card 151 Solving paper feed problems 152 Paper frequently jams 152 Paper jam message remains after jam is cleared 152 Page that jammed does not reprint after you clear the j...

Page 7: ...nes 161 Solid black or white streaks appear on transparencies or paper 162 Embedded Web Server does not open 162 Check the network connections 162 Check the network settings 162 Contacting Customer Support 163 Notices 164 Product information 164 Edition notice 164 Power consumption 171 Index 178 Contents 7 ...

Page 8: ...8 ...

Page 9: ...et it down CAUTION POTENTIAL INJURY Do not twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furniture and walls If the power cord is misused a risk of fire or electrical shock results Inspect the power cord regularly for signs of misuse Remove the power cord from the electrical outlet b...

Page 10: ... of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time Note Use the handholds located on both sides of the printer to lift it off the optional drawer Safety information 10 ...

Page 11: ...PM ET Note Telephone numbers and support times may change without notice For the mostrecenttelephonenumbersavailable see the printed warranty statement that came with your printer Telephone numbers and support hours vary by country or region Visit our Web site at www lexmark com Select a country or region and then select the Customer Support link Note For additional information about contacting Le...

Page 12: ...shows the printer front with its basic features or parts 1 Front door release button 2 Paper stop 3 Standard exit bin 4 Printer control panel 5 System board door 6 Standard 250 sheet tray Tray 1 7 Multipurpose feeder door 8 Front door Learning about the printer 12 ...

Page 13: ...r door 2 Ethernet port 3 USB port 4 Parallel port Note If your printer is a wireless model the wireless antenna is attached here The wireless antenna replaces the parallel port for the wireless printer model 5 Power cord socket 6 Power switch 7 Locking device Learning about the printer 13 ...

Page 14: ...with an optional 250 sheet drawer 1 Front door release button 2 Paper stop 3 Standard exit bin 4 Printer control panel 5 System board door 6 Standard 250 sheet tray Tray 1 7 Optional 250 sheet drawer Tray 2 8 Multipurpose feeder door 9 Front door Learning about the printer 14 ...

Page 15: ...utton 2 Paper stop 3 Standard exit bin 4 Printer control panel 5 System board door 6 Standard 250 sheet tray Tray 1 7 Optional 550 sheet drawer Tray 2 8 Multipurpose feeder door 9 Front door Understanding the printer control panel The following diagram shows the printer control panel Learning about the printer 15 ...

Page 16: ... to the previous screen 3 Stop button Stops all printer activity When printing pressing causes Stopping to appear momentarily Then the Stopped screen appears offering a list of settings that you may select 4 Indicator light Indicates the printer status Off The power is off Blinking green The printer is warming up processing data or printing Solid green The printer is on but idle Solid red Operator...

Page 17: ...s the new user default setting Note When a new setting is saved as the user default setting it remains in effect until new settings are saved or until factory defaults are restored Settings chosen from a software program can also change or override the user default settings selected from the printer control panel 3 4 5 6 Navigation buttons Press theupordownarrowbuttons to scrollthrough menus menui...

Page 18: ...er stop The standard exit bin holds up to 150 sheets of 20 lb paper It collects print jobs facedown The standard exit bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks The paper stop also aids in neater stacking of the paper To open the paper stop pull it so it flips forward Learning about the printer 18 ...

Page 19: ...aper stop in the open position if you are printing on transparencies Doing so may cause creases in the transparencies When moving the printer to another location make sure the paper stop is closed Learning about the printer 19 ...

Page 20: ...ars next to each factory default setting but once a user default setting is in effect the asterisk appears next to the user default setting on the display Factory default settings can be restored See Restoring the factory default settings on page 146 for more information Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors ...

Page 21: ... outlet before continuing If you have other devices attached to the printer then turn them off as well and unplug any cables going into the printer You can customize your printer connectivity and memory capacity by adding optional cards The instructions in this section explain how to install the available cards you can also use them to locate a card for removal Available internal options Memory ca...

Page 22: ...nto the printer 1 As you face the printer the system board door is on the right side Open the system board door 2 Use the following illustration to locate the appropriate connector Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic componentsorconnectors 1 Ethernet con...

Page 23: ...ning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system board electronic components or connectors An optional memory card can be purchased separately and attached to the system board To install the memory card 1 Access the system board 2 Unpack the memory card Note Avoid touching the connectio...

Page 24: ... or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the wall outlet before continuing If you have other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage System board electronic components are easily damaged by static electrici...

Page 25: ...ard by its sides align the card with the connector on the system board 4 Push the card firmly into place Notes The entire length of the connector on the card must touch and be flush against the system board Be careful not to damage the connectors 5 Close the system board door Additional printer setup 25 ...

Page 26: ... setting up the printer then turn the printer off and unplug the power cord from the wall outlet before continuing 1 Unpack the drawer and then remove any packing material from the outside of the drawer 2 Remove the tray from the support unit 1 Support unit 2 Tray 3 Remove any packing material and tape from inside the tray 4 Insert the tray into the support unit 5 Place the drawer in the location ...

Page 27: ...place Attaching cables 1 Connect the printer to a computer or a network For a local connection use a USB or parallel cable For a network connection use an Ethernet cable 2 Connect the power cord to the printer first and then to a wall outlet Additional printer setup 27 ...

Page 28: ...he following instructions to install the printer on a wired network These instructions apply to Ethernetand fiber optic network connections Before you install the printer on a wired network make sure that You have completed the initial setup of the printer The printer is connected to your network with the appropriate type of cable For Windows users 1 Insert the Software and Documentation CD Wait f...

Page 29: ...dd Port and follow the on screen instructions 9 Follow the on screen instructions to complete the installation For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer 2 Print the network setup page from the printer For information on printing a network setup page see Printing a network setup page on page 37 3 Locate the printer IP address in the TCP IP section of...

Page 30: ...Add For AppleTalk printing In Mac OS X version 10 5 1 From the Apple menu choose System Preferences 2 Click Print Fax 3 Click 4 Click AppleTalk 5 Select the printer from the list 6 Click Add In Mac OS X version 10 4 and earlier 1 From the Go menu choose Applications 2 Double click Utilities 3 Double click Print Center or Printer Setup Utility 4 From the Printer List click Add 5 Choose the Default ...

Page 31: ...nloads menu click Driver Finder 3 Select your printer and then select your operating system 4 Download the driver and install the printer software Setting up wireless printing Follow these instructions if you plan to use the wireless printer model on a wireless network Note A Service Set Identifier SSID is a name assigned to a wirelessnetwork WirelessEncryption Protocol WEP and Wi Fi Protected Acc...

Page 32: ...ation Note Using an unsecured wireless network is not recommended If you are installing the printer on an 802 1X network using the Advanced method then you may need the following Authentication type Inner authentication type 802 1X username and password Certificates Note For more information on configuring 802 1X security see the Networking Guide on the Software and Documentation CD Installing the...

Page 33: ...int wirelessly b If your printer has faxing capabilities then connect the telephone cable 8 Follow the on screen instructions to complete the software installation 9 To allow other computers on the wireless network to use the wireless printer follow steps 2 through 6 and step 8 for each computer Installing the printer on a wireless network Macintosh Prepare to configure the printer 1 Locatethe pri...

Page 34: ...pen the Safari browser 4 From the Bookmarks drop down menu select Show 5 Under Collections select Bonjour or Rendevous and then double click the printer name 6 From the main page of the Embedded Web Server navigate to the page where the wireless settings information is stored Configure the printer for wireless access 1 Type the name of your network SSID in the appropriate field 2 Select Infrastruc...

Page 35: ...taller package for the printer c From the Welcome screen click Continue d Click Continue again after viewing the Readme file e Click Continue after viewing the license agreement and then click Agree to accept the terms of the agreement f Select a Destination and then click Continue g From the Easy Install screen click Install h Type the user password and then click OK All necessary software is ins...

Page 36: ...nstalled options appears toward the bottom of the page If an option you installed is not listed then it is not installed correctly Remove the option and install it again Network setup page If your printer is a network model and is attached to a network print a network setup page to verify the network connection This page also provides important information that aids network printing configuration ...

Page 37: ...m the printer control panel press 3 Press the down arrow button until Reports appears and then press 4 Press the down arrow button until Network Setup Page appears and then press After the network setup page prints Ready appears 5 Check the first section on the network setup page and confirm that Status is Connected If Status is Not Connected the LAN drop may not be active the network cable may be...

Page 38: ...he left or right arrow button until the correct size appears and then press Paper Type appears 7 Press the left or right arrow button until the correct type appears and then press Submitting selection appears followed by Paper Size Type Configuring Universal paper settings The Universal Paper Size is a user defined setting that lets you print on paper sizes that are not preset in the printer menus...

Page 39: ...hen press 4 Press the left arrow button to decrease the setting or the right arrow button to increase the setting and then press Submitting selection appears followed by the Universal Setup menu 5 Press and release until Ready appears Specify a feed direction Short Edge is the factory default setting for feed direction for Universal paper settings The Feed Direction menu will not appear from the U...

Page 40: ...together asshown andslide the length guide to the correct positionfor the paper size being loaded If you plan to load a non standard Universal paper size that does not have a defined stop in the bottom of the tray wait to adjust the length guide until paper is loaded Adjust the length guide to lightly touch the back of the stack of paper Adjust the length guide properly to alleviate repeated jams ...

Page 41: ...uide toward the center of the tray to the A5 size position b Raise the A6 backstop Note The standard tray accommodates only 150 sheets of A6 size paper Notice the maximum fill line on the A6 backstop which indicates the maximum height for loading A6 size paper Do not overload the tray Notes Notice the size indicators on the bottom of the tray Use these indicators to help position the guide For set...

Page 42: ...wn Note Notice the maximum fill line on the side of the width guide which indicates the maximum height for loading paper Do not overload the tray Do not load A6 size paper to the maximum fill line the tray holds only 150 sheets of A6 size paper 1 Maximum fill line When loading letterhead place the top edge of the sheet toward the front of the tray Load the letterhead with the design placed facedow...

Page 43: ...d in the tray change the Paper Type setting for the tray from the printer control panel For more information see Setting the Paper Size and Paper Type on page 38 Note The difference between the standard 250 sheet tray and the optional 250 and 550 sheet trays is that the standard tray accommodates A6 size paper so the width guides slide farther to the center of the tray You also need to adjust the ...

Page 44: ...t a time Regardless of the number of sheets in the optional tray it is referred to as Tray 2 1 Pull the tray completely out 2 See Loading the standard 250 sheet tray on page 39 to complete the steps for loading a tray An optional tray is loaded in the same way that the standard tray is loaded 3 Insert the tray Loading paper and specialty media 44 ...

Page 45: ...velopes You may also want to use the multipurpose feeder for single page print jobs on letterhead or on other specialty media you do not keep in a tray Opening the multipurpose feeder 1 Grasp the handle and pull the multipurpose feeder door down 2 Grasp the raised handle and pull the extension forward 3 Grasp the handle and pull the extension so it flips forward Loading paper and specialty media 4...

Page 46: ...aper or specialty media for loading Flex sheets of paper or paper labels back and forth to loosen them and then fan them Do not fold or crease the paper or labels Straighten the edges on a level surface Hold transparencies by the edges and then fan them Straighten the edges on a level surface Note Avoid touching the print side of the transparencies Be careful not to scratch them Loading paper and ...

Page 47: ...ther It also helps them feed properly to avoid jams Do not fold or crease envelopes 3 Load the paper or specialty media Notes Do not force any paper into the multipurpose feeder Overfilling may cause jams Do not exceed the maximum stack height by forcing paper orspecialty media under the stack height limiters which are located on the guides Loading paper and specialty media 47 ...

Page 48: ...he logo faceup and the top edge entering the printer first Load envelopes withtheflap side downandthe stamp locationinthepositionshown The stamp andaddress are shown to illustrate the proper orientation for loading envelopes Warning Potential Damage Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer Loading pa...

Page 49: ... the printer control panel set the Paper Size and Paper Type Linking and unlinking trays In addition to linking trays to each other you can also link the multipurpose feeder to the trays Linking trays Tray linking is useful for large print jobs or multiple copies When one linked tray is empty paper feeds from the next linked tray When the Size and Type settings are the same for any trays the trays...

Page 50: ...gning a Custom Type x name Assign a Custom Type x name to a tray to link or unlink it Associate the same Custom Type x name to each tray that you want to link Only trays with the same custom names assigned will link 1 Make sure the printer is on and Ready appears 2 From the printer control panel press 3 Press the down arrow button until Paper Menu appears and then press 4 Press the down arrow butt...

Page 51: ...ur Web browser Note If you do not know the IP address of the printer print a network setup page and locate the address in the TCP IP section 2 Click Settings 3 Click Paper Menu 4 Click Custom Name 5 Type a name for the paper type in a Custom Name x box Note This custom name will replace a custom type x name under the Custom Types and Paper Size and Type menus 6 Click Submit 7 Click Custom Types Cu...

Page 52: ...s up to 163 g m2 43 lb bond grain long Paper lighter than 60 g m2 16 lb mightnot be stiff enough to feed properly causing jams Forbest performance use 75 g m2 20 lb bond grain long paper For paper smaller than 182 x 257 mm 7 2 x 10 1 in we recommend 90 g m2 24 lb or heavier paper Note Duplex printing is supported only for 60 90 g m2 16 24 lb bond paper Curl Curl is the tendency for paper to curl a...

Page 53: ...nted papers that can be affected by the temperature in the printer fuser Preprinted papers that require a registration the precise print location on the page greater than 2 3 mm 0 9 in such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms Coated papers erasable bond synthetic papers thermal papers...

Page 54: ... smoothness 100 200 Sheffield units or 140 350 Bendtsen units European Note Somemuchsmootherpapers suchaspremium24lblaserpapers 50 90Sheffieldunits andmuchrougher papers such as premium cotton papers 200 300 Sheffield units have been engineered to work very well in laser printers despite surface texture Before using these types of paper consult your paper supplier Suitable sheet to sheet coefficie...

Page 55: ...eder supports 60 163 g m2 16 43 lb paper weights Paper type Standard 250 sheet tray Optional 250 or 550 sheet tray Multipurpose feeder Duplex path Paper Plain Light Heavy Rough Cotton Recycled Custom Bond Letterhead Preprinted Colored Paper Card stock X X X Glossy paper X X X X Paper labels1 X Transparencies X X Envelopes smooth 2 X X X 1 Single sided paper labels designed for laser printers are s...

Page 56: ... 216 mm 5 5 x 8 5 in X Universal2 76 2 x 127 mm 3 x 5 in up to 216 x 356 mm 8 5 x 14 in X3 B5 Envelope 176 x 250 mm 6 9 x 9 8 in X X X C5 Envelope 162 x 229 mm 6 4 x 9 in X X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X X 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X X 1 A6 is supported only for grain long papers 2 If a paper size you want to use is n...

Page 57: ...ts of paper 150 sheets of A6 size paper 50 paper labels 50 transparencies Note Vinyl pharmacy ordual sided labels arenot supported Use paper labels only Single sided paper labels designed for laser printers are supported for occasional use It is recommended to print no more than 20 pages of paper labels per month Tray 2 250 or 550 sheets of paper 50 paper labels Note Only one optional drawer may b...

Page 58: ...o print on a specific size or type of paper adjust the paper size or type settings to match the loaded paper or select the appropriate tray or feeder c Click OK and then click Print For Macintosh users a Customize the settings as needed in the Page Setup dialog 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the loaded paper 3 Click OK b Customi...

Page 59: ...acedown The top edge of the sheet with the logo is placed at the front of the tray Duplex two sided printing from trays Printed letterhead design is placed faceup The top edge of the sheet with the logo is placed at the front of the tray Multipurpose feeder simplex printing Preprinted letterhead design is placed faceup The top edge of the sheet with the logo should enter the multipurpose feeder fi...

Page 60: ...rver or from the printer control panel Paper menu To prevent print quality problems avoid getting fingerprints on the transparencies Before loading transparencies fan the stack to prevent sheets from sticking together We recommend Lexmark partnumber 70X7240forletter size transparenciesand Lexmark partnumber 12A5010 for A4 size transparencies Tips on using envelopes Print samples on the envelopes b...

Page 61: ... to 220 C 428 F if Label Weight is set to Heavy Select this setting using the Embedded Web Server or from the printer control panel Paper menu Label adhesives face sheet printable stock and topcoats can withstand up to 25 psi 172 kPa pressure without delaminating oozing around the edges or releasing hazardous fumes Do not use labels with slick backing material Use full label sheets Partial sheets ...

Page 62: ...additional held jobs Job type Description Confidential When you send aConfidentialprintjob tothe printer youmustcreatea PIN from the computer ThePIN mustbe four digits using thenumbers 0 9 Thejob is held in printer memory until you enter the PIN from the printer control panel and choose to print or delete the job Verify When you send a Verify print job the printer prints one copy and holds the rem...

Page 63: ...ur PIN If you enter an invalid PIN the Invalid PIN screen appears To re enter the PIN make sure Try again appears and then press To cancel the PIN press the down arrow button until Cancel appears and then press 10 Press the down arrow button until appears next to the job you want to print and then press 11 Press the down arrow button until appears next to the number of copies you want to print and...

Page 64: ...ress 4 Press the down arrow button until Print Fonts appears and then press 5 Press the down arrow button until appears next to PCL Fonts or PostScript Fonts and then press After the font sample list prints Ready appears Printing a directory list A directory list shows the resources stored in flash memory or on the hard disk 1 Make sure the printer is on and Ready appears 2 From the printer contro...

Page 65: ...ars 2 Press the arrow buttons until appears next to the job you want to cancel and then press Note Once a print job is sent to easily cancel a job press The Stopped screen appears Press the arrow buttons until Cancel a job appears and then press Canceling a print job from the computer To cancel a print job do one of the following For Windows users In Windows Vista 1 Click 2 Click Control Panel 3 C...

Page 66: ...tem Preferences 2 Click Print Fax and then double click the printer icon 3 From the printer window select the job to cancel 4 From the icon bar at the top of the window click the Delete icon In Mac OS X version 10 4 and earlier 1 From the Go menu choose Applications 2 Double click Utilities and then double click Print Center or Printer Setup Utility 3 Double click the printer icon 4 From the print...

Page 67: ...d the indicated maximum height Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same stack Do not feed envelopes that Have excessive curl or twist Have windows holes perforations cutouts or embossing Have metal clasps string ties or folding bars...

Page 68: ...f jammed sheets The three digit jam prefix numbers are given in the following illustration to show where each jam occurs Understanding jam messages and locations Note To resolve any message all paper or specialty media must be cleared from the entire paper path Open doors and covers and remove trays to access jam locations The following illustration and table indicate these locations See Jam messa...

Page 69: ...en the front door and then remove the photoconductor kit 201 Open the front door and then remove the photoconductor kit 202 Open the front door and then open the rear door 231 Open the front door and then open the rear door Note For alternative access to the jam remove Tray 1 and then depress the lever 233 Remove Tray 1 and then depress the lever Note For alternative access to the jam open the fro...

Page 70: ...2 Remove Tray 2 251 Try one or more of the following If the sheet is visible in the multipurpose feeder gently pull it from the front of the multipurpose feeder If it is not visible open the front door and then remove the unit Lift the flap at the front of the printer and then remove any jammed sheets 200 paper jam 1 Remove the tray from the printer 2 Remove the jam if you see it here Clearing jam...

Page 71: ...kit and toner cartridge unit Note When the photoconductor kit and toner cartridge are together they are called a unit 4 Lift the flap in front of the printer and remove any jammed sheets 5 Align and insert the unit 6 Close the front door 7 Insert the tray 8 Press Clearing jams 71 ...

Page 72: ...educe the risk of injury from a hot component allow the surface to cool before removing paper from this area 1 Open the front door and then remove the unit 2 Lift the flap in front of the printer and then remove any jammed sheets 3 Align and insert the unit 4 Close the front door 5 Press Clearing jams 72 ...

Page 73: ...ser may be hot To reduce the risk of injury from a hot component allow the surface to cool before removing paper from this area 1 Open the front door and then remove the unit 2 Lift the flap in front of the printer and then remove any jammed sheets 3 Open the rear door Clearing jams 73 ...

Page 74: ...231 paper jam CAUTION HOT SURFACE The fuser and the inside of the printer near the fuser may be hot To reduce the risk of injury from a hot component allow the surface to cool before removing paper from this area 1 Open the front door 2 Open the rear door Clearing jams 74 ...

Page 75: ...ve the jam 4 Close the rear door 5 Close the front door 6 Press If this does not clear the jam complete the steps in 233 paper jam on page 75 233 paper jam 1 Remove the tray from the printer Clearing jams 75 ...

Page 76: ...ray 5 Press If this does not clear the jam complete the steps in 231 paper jam on page 74 234 paper jam A single jamormultiple jamsare in the duplexarea ofthe printerwhen the printer isturned on To locate and remove the jammed sheets complete all the steps in 231 paper jam on page 74 233 paper jam on page 75 Clearing jams 76 ...

Page 77: ...using a size of paper not supported for duplex printing A sheet is jammed in the standard exit bin 1 To remove the jam gently pull the jammed sheet out of the standard exit bin 2 Press 242 paper jam 1 Remove the optional tray from the printer Clearing jams 77 ...

Page 78: ...Press 251 paper jam A sheet of paper or specialty media failed to feed completely from the multipurpose feeder Part of it may be still visible If it is visible gently pull the jammed sheet from the front of the multipurpose feeder Clearing jams 78 ...

Page 79: ...ng steps 1 Open the front door and then remove the unit 2 Lift the flap at the front of the printer and then remove any jammed sheets of paper that are short lengths of paper 3 Align and insert the unit 4 Close the front door 5 Press Clearing jams 79 ...

Page 80: ... Setup Page Wireless Setup Page Profiles List Netware Setup Page Print Fonts Print Directory Asset Report Active NIC Network Menu USB Menu Parallel Menu SMTP Menu Security Settings Help Miscellaneous Confidential Print Security Audit Log Set Date Time General Settings Setup Menu Finishing Menu Quality Menu Utilities Menu XPS Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Print Al...

Page 81: ...gs match the trays are automatically linked When one tray is empty the job prints using the linked tray Paper Size Type menu Menu item Description Tray x Size A4 A5 A6 JIS B5 Executive Folio Legal Letter Oficio Mexico Statement Universal Specifies the paper size loaded in each tray Notes Letter is the US factory default setting A4 is the international factory default setting If the same size and t...

Page 82: ...arinsteadofCustomType x Use this menu item to configure automatic tray linking Manual Paper Size A4 A5 A6 Executive Folio JIS B5 Legal Letter Oficio Mexico Statement Universal Specifies the size of the paper being manually loaded in the multipurpose feeder Notes Letter is the US factory default setting A4 is the international factory default setting The menu item applies only when the multipurpose...

Page 83: ...ette From the Paper menu Configure MP must be set to Cassette The multipurpose feeder does not automatically sense paper size The paper size value must be set MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specifies the type of paper loaded in the multipurpose fee...

Page 84: ...item applies only when the multipurpose feeder MP Feeder is configured for Manual From the Paper menu Configure MP must be set to Manual Manual Env Type Envelope Custom Type x Specifies the type of envelope being manually loaded in the multipurpose feeder Notes Envelope is the factory default setting The menu item applies only when the multipurpose feeder MP Feeder is configured for Manual From th...

Page 85: ...c tray Notes Normal is the factory default setting Settings appear only if card stock is supported Transparency Texture Smooth Normal Rough Specifies the relative texture of the transparencies loaded in a specific tray Note Normal is the factory default setting Recycled Texture Smooth Normal Rough Specifies the relative texture of the recycled paper loaded in a specific tray Note Normal is the fac...

Page 86: ...aded in a specific tray Note Normal is the factory default setting Heavy Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Note Normal is the factory default setting Rough Cotton Texture Rough Specifies the relative texture of the paper loaded in a specific tray Note Rough is the factory default setting Custom x Texture Smooth Normal Rough Specifies ...

Page 87: ...the envelopes loaded in a specific tray Note Normal is the factory default setting Rough Envelope Weight Light Normal Heavy Specifies the relative weight of the rough envelopes loaded in a specific tray Note Normal is the factory default setting Letterhead Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Note Normal is the factory default setting Prepr...

Page 88: ...ing occurs for all jobs that specify Letterhead as the paper type Note Off is the factory default setting Preprinted Loading Duplex Off Determines whether 2 sided printing occurs for all jobs that specify Preprinted as the paper type Note Off is the factory default setting Colored Loading Duplex Off Determines whether 2 sided printing occurs for all jobs that specify Colored as the paper type Note...

Page 89: ...Type x Notes Paper is the factory default setting for the Custom Type The custom media type must be supported bythe selected tray or feeder in order for you to print from that source Recycled Paper Card Stock Transparency Labels Envelope Cotton Specifies a paper type when the Recycled setting is selected in other menus Notes Paper is the factory default setting The Recycled type must be supported ...

Page 90: ...feed direction Notes Short Edge is the factory default setting Long Edge appears only if the longest edge is shorter than the maximum length supported in the tray Reports menu Reports menu To print a report use the arrow buttons to navigate to the type of report you want and then press Menu item Description Menu Settings Page Prints a report containing information about paper loaded into trays ins...

Page 91: ...nters with an internal print server installed Print Fonts PCL Fonts PostScript Fonts Prints a report in English of all the fonts available for the printer language currently set in the printer Note A separate list is available for PCL and PostScript emulations Each emulation report contains print samples and information about the available fonts for each language Print Directory Prints a list of a...

Page 92: ...ter to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is updated Network Buffer Auto 3K to maximum size allowed Sets the size of the network input buf...

Page 93: ...ts menu item is available from the Network Ports menu Network Ports Standard Network or Network x Std Network Setup or Net x Setup Reports Menu item Description Print Setup Page Print NetWare Setup Page Prints a report containing information about the current network setup Notes The Setup Page contains information about the network printer settings such as the TCP IP address TheNetWareSetupPagemen...

Page 94: ...te On is the factory default setting View Hostname Lets you view the current TCP IP hostname Note This can be changed only from the Embedded Web Server IP Address Lets you view or change the current TCP IP Address information Note Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP an...

Page 95: ...ilable only for network models or printers attached to print servers This menu is available from the Network Ports menu Network Ports Network Menu Network Setup IPv6 Menu item Description Enable IPv6 On Off Enables IPv6 in the printer Note On is the factory default setting Auto Configuration On Off Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provi...

Page 96: ...wireless connection Disabled indicates that the wireless network is not encrypted AppleTalk menu This menu is available from the Network Ports menu Network Ports Network Menu Network Setup AppleTalk Menu item Description Activate On Off Activates or deactivates AppleTalk support Note On is the factory default setting View Name Shows the assigned AppleTalk name Note The name can be changed only fro...

Page 97: ...ame type setting Notes On is the factory default setting for all menu items Values for each of the Ethernet frame types are On and Off Packet Burst Yes No Reduces network traffic by allowing the transfer and acknowledgement of multiple data packets to and from the NetWare server Note Yes is the factory default setting NSQ GSQ Mode Yes No Specifies the NSQ GSQ Mode setting Note Yes is the factory d...

Page 98: ...tting is Off NPA Mode On Off Auto Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Changing this setting causes the printer to restart USB Buffer Disabled Auto 3K to maximum size allowed Sets the size of the USB input buffer Notes Auto is the factory default se...

Page 99: ...When the Off setting is used the printer does not examine incoming data When the Off setting is used the printer uses PostScript emulation if PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off PCL SmartSwitch is shown only if the PostScript level is non zero PS SmartSwitch On Off Sets the printer to automatically switch to P...

Page 100: ...ff setting disables parallel port negotiation Protocol Standard Fastbytes Specifies the parallel port protocol Notes Fastbytes is the factory default setting It provides compatibility with most existing parallel ports and is the recommended setting The Standard setting tries to resolve parallel port communication problems Honor Init On Off Determines whether the printer honors printer hardware ini...

Page 101: ... Gateway Secondary SMTP Gateway Port Specifies SMTP server and port information Note 25 is the factorydefault setting for each SMTP GatewayPort menu item SMTP Timeout 5 30 Specifies the amount of time in seconds before the server stops trying to send the e mail Note 30 seconds is the factory default setting Reply Address Specifies server information This is a required item Note The message box has...

Page 102: ... are locked out Notes Login failures specifies the number of failed login attempts before users are locked out Settings range from 1 50 3 attempts is the factory default setting Failuretimeframe specifiesthetimeframeduringwhichfailedloginattempts can be made before users are locked out Settings range from 1 60 minutes 5 minutes is the factory default setting Lockout time specifies how long users a...

Page 103: ...tting Confidential Print menu Menu item Description Max Invalid PIN Off 2 10 Limits the number of times an invalid PIN can be entered Notes Off is the factory default setting Once a limit is reached the jobs for that user name and that PIN are deleted Job Expiration Off 1 hour 4 hours 24 hours 1 week Limits the amount of time a confidential job stays in the printer before it is deleted Notes Off i...

Page 104: ... for Enable Audit No is the factory default setting for Enable Remote Syslog If Enable Audit is set to No then no records are sent to the remote syslog even if Enable Remote Syslog is set to Yes 4 Security is the factory default setting for Remote Syslog Facility 4 is the factory default setting for Severity of events to log Set Date Time menu Menu item Description View Date Time Lets you view the...

Page 105: ...aring on the display Note All languages may not be available for all printers Eco Mode Off Energy Energy Paper Paper Minimizes the use of energy paper or specialty media Notes Off is the factory default setting Off resets the printer to its factory default settings The Energy setting minimizes the power used by the printer Performance may be affected but print quality is not Paper minimizes the am...

Page 106: ...larm to sound when the printer requires operator intervention Notes OffisthefactorydefaultsettingforCartridgeAlarm Offmeans no alarm will sound Cartridge low appears on the display Single sounds three quick beeps 88 Cartridge is low appears on the display Timeouts Power Saver 1min 240 min Sets the amount of time the printer waits after a job is printed before it goes into a reduced power state Not...

Page 107: ...ult setting Wait Timeout is available only when the printer is using PostScriptemulation ThissettinghasnoeffectonPCLorPPDS emulation print jobs Print Recovery Auto Continue Disabled 5 sec 255 sec Lets the printer automatically continue printing from certain offline situations when not resolved within the specified time period Note Disabled is the factory default setting Print Recovery Jam Recovery...

Page 108: ...er Language PCL Emulation PS Emulation Sets the default printer language Notes PCL emulation uses a PCL interpreter for processing print jobs PostScriptemulationusesaPSinterpreterforprocessing print jobs PCL is the factory default printer language Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language Print Area Norma...

Page 109: ... jobs The On setting retains the downloads during language changes and printer resets If the printer runs out of memory 38 Memory fullappears anddownloadsarenotdeleted Print All Order Alphabetically Newest First Oldest First Specifies theorderinwhichheld andconfidentialjobsareprinted when Print All is selected Notes Alphabetically is the factory default setting Print jobs always appear in alphabet...

Page 110: ... No pages will be collated The On setting stacks the print job sequentially Both settings print the entire job the number of times specified by the Copies menu setting Separator Sheets None Between Copies Between Jobs Between Pages Specifies whether blank separator sheets are inserted Notes None is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if...

Page 111: ...rait or landscape orientation Orientation Auto Landscape Portrait Specifies the orientation of a multiple page sheet Notes Auto is the factory default setting The printer chooses between portrait and landscape Landscape uses Long Edge Portrait uses Short Edge N up Border None Solid Prints a border around each page image when using N up pages sides Note None is the factory default setting Quality m...

Page 112: ... Vertically Both Directions Enables more pixels to print in clusters for clarity in order to enhance pictures horizontally or vertically or to enhance fonts Note Off is the factory default setting Brightness 6 6 Adjuststheprintedoutputeitherbylighteningordarkeningit Youcanconservetoner by lightening the output Note 0 is the factory default setting Contrast 0 5 Adjusts the contrast of printed objec...

Page 113: ...the source of a print job problem Notes When Activate is selected all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed To exit Hex Trace turn the printer off or reset the printer Coverage Estimator Off On Provides an estimate of the percentage coverage of black on a page The estimate is printed on a separator page Note Off is the fa...

Page 114: ...ry default set of fonts downloaded into RAM Download appears only if downloaded fonts exist It shows all the fonts downloaded into RAM Flash appears only if an optional flash memory card containing fonts is installed An optional flash memory card must be properly formatted and cannot be Read Write Write or password protected All shows all fonts available to any option Font Name list of fonts Lets ...

Page 115: ...rint on each page Notes 60 is the US factory default setting 64 is the international factory default setting The printer sets the amount of space between each line based on the Lines per Page PaperSize and Orientation settings Select thedesired PaperSize and Orientation before setting Lines per Page PCL Emulation Settings A4 Width 198 mm 203 mm Sets the printer to print on A4 size paper Notes 198 ...

Page 116: ...ed Tray Renumber View Factory Def Multipurpose feeder default 8 Tray 1 default 1 Tray 2 default 4 Tray 3 default 5 Tray 4 default 20 Tray 5 default 21 Envelope default 6 Manual paper default 2 Manual envelope default 3 Lets you viewthefactorydefaultsettingassignedto eachtray drawer orfeeder Notes The printer supports one standard 250 sheet tray and can have only one optional drawer installed eithe...

Page 117: ...nts Note The Times font will be used in HTML documents that do not specify a font Menu item Description Font Size 1 255 pt Sets the default font size for HTML documents Notes 12 pt is the factory default setting Font size can be increased in 1 point increments Scale 1 400 Scales the default font for HTML documents Notes 100 is the factory default setting Scaling can be increased in 1 increments Or...

Page 118: ...les the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Rev Portrait Rev Landscape Sets the image orientation Note Portrait is the factory default setting Help menu TheHelpmenuconsistsofaseriesofHelpmenu pagesthatarestoredintheprinterasPDFs Theycontaininformation ab...

Page 119: ...Provides a list of the printer control panel menus and menu items Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally USB or to a network Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides part numbers for ordering supplies Understanding printer menus 119 ...

Page 120: ...r cartridge is low on toner Try one of the following Remove the toner cartridge shake it and then reinstall it Press to clear the message and continue printing Remove the toner cartridge and then install a new one Press to clear the message and continue printing Cartridge Nearly Low The toner cartridge low alarm is activated and the toner is low Try one or more of the following Remove the toner ca...

Page 121: ...g job accounting statistics Wait for the message to clear Close front door Close the front door of the printer Defragmenting Flash DO NOT POWER OFF Wait for the message to clear Warning Potential Damage Do not turn the printer off while this message appears on the display Deletion complete Wait for the message to clear Deletion failed Your attempt to delete a file failed 1 Wait for the message to ...

Page 122: ... message to clear Warning Potential Damage Do not power off while the printer is formatting the flash memory Hex Trace The printer is in Hex Trace mode Hex Trace Ready The printer is in the Ready state and Hex Trace is active You can use Hex Trace to troubleshoot printer problems Invalid Engine Code You need to download valid engine code for the printer Note Engine code may be downloaded while thi...

Page 123: ...essage Wait for the printer to complete its activity When Ready appears press Narrow media enabled Narrow media is enabled from the Disable Hardware menu of the Config menu The printer ignores any sensor concerning narrow media To clear the message disable narrow media from the Disable Hardware menu Consult your system support person for help if needed Network Network x Network x y The printer is ...

Page 124: ...ed from the printer control panel or set to On from the Supply Notifications Web page located on the Embedded Web Server If the setting is On then the printer stops printing Press to select Continue The printer continues to print until the photoconductor kit is completely exhausted When the photoconductor kit is exhausted replace it PJL RDYMSG This is the Printer Job Language PJL Ready message It ...

Page 125: ...move the stack of paper from the standard exit bin Replace Cartridge The toner cartridge is exhausted 1 Remove the used toner cartridge and then install a new one 2 Press to clear the message Replace PC Kit This is the early warning message for the photoconductor kit The printer continues printing unless the value for the Cartridge Alarm is changed from the printer control panel or set to On from ...

Page 126: ...s with an incorrect PIN You attempted to log in using an incorrect password number for access to a printer feature setting or menu that you do not have access to Note There is a defined limit on the number of login attempts Once the limit is reached this message appears and the printer enters a lockout mode The message remains on the printer control panel and any further attempts to enter menus is...

Page 127: ...e part number unsupported by device Remove the toner cartridge and then install a supported one 34 Short paper Try one or more of the following Load the appropriate paper in the tray Press the down arrow button until Continue appears and then press to clear the message and print the job using a different paper tray Check tray length and width guides and make sure the paper is properly loaded in th...

Page 128: ... the down arrow button until Continue appears and then press to clear the message 38 Memory full Try one or more of the following Press the down arrow button until Continue appears and then press to clear the message Cancel the current print job Install additional printer memory 39 Complex page some data may not have printed Try one or more of the following Press the down arrow button until Contin...

Page 129: ...previously stored in flash memory are deleted Delete fonts macros and other data stored in flash memory Upgrade to a larger capacity flash memory card 53 Unformatted flash detected Try one or more of the following Press the down arrow button until Continue appears and then press to stop the defragment operation and continue printing Formatthe flashmemory If the errormessageremains the flashmemorym...

Page 130: ...printer needs to have scheduled maintenance done Order a maintenance kit which contains a fuser and a transfer roller Contact Customer Support and report the message 84 PC Kit life warning The photoconductor kit is near exhaustion Try one or more of the following Replace the photoconductor kit Press to clear the message and continue printing 84 Replace PC Kit The photoconductor kit is exhausted In...

Page 131: ...umber of pages jammed 1 Open the front door and then remove the photoconductor kit and toner cartridge unit 2 Remove the jam 3 Replace the photoconductor kit and toner cartridge unit 4 Close the front door 5 Press to continue printing 202 yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed 1 Open the front door 2 Open the rear door 3 Remove the jam 4 C...

Page 132: ...ove the jam 3 Close any open doors or trays 4 Press to continue printing 235 yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed 1 Remove the jam from the standard exit bin 2 Check the paper size to ensure that it is supported by the printer 3 Press to continue printing 24x yy Paper jam The message indicates either where the paper is jammed or the numb...

Page 133: ...ck all cable connections 4 Connect the power cord to a properly grounded outlet 5 Turn the printer back on If the service message appears again contact Customer Support and report the message 1565 Emulation error load emulation option Theprinterautomaticallyclearsthemessagein30secondsandthendisablesthedownloademulatoronthefirmware card To fix this download the correct download emulator version fro...

Page 134: ... free cloth with water Warning Potential Damage Do not use household cleaners or detergents as they may damage the finish of the printer 4 Wipe only the outside of the printer Warning Potential Damage Using a damp cloth to clean the interior may cause damage to your printer 5 Make sure all areas of the printer are dry before beginning a new print job Storing supplies Choose a cool clean storage ar...

Page 135: ...t of paper Conserving supplies using the printer software If you are printing a multiple copy job you can conserve paper or specialty media by sending a Verify print job A Verify print job lets you examine the first copy of a multiple copy job to make sure it is satisfactory before you print the other copies If the job is unsatisfactory you can cancel the job If the job is satisfactory you can sel...

Page 136: ...re multiple times until the print remains faded and then replace the cartridge Recommended toner cartridges and part numbers Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Toner cartridge E260A11A E260A21A High Yield Toner Cartridge E360H11A E360H21A Extra High Yield Toner Cartridge E460X11A E460X21A For Europe the Middle East and Africa Toner cartridge E260A11E...

Page 137: ... the items necessary to replace the fuser and transfer roller Notes The maintenance kit may not be available in all geographies Using certain types of paper or specialty media may require more frequent replacement of the maintenance kit See the following table for the maintenance kit part number for your printer Part name Part number Maintenance kit 40X5402 100 V 40X5400 115 V 40X5401 230 V Design...

Page 138: ... and then pull the toner cartridge out using the handle 3 Unpack the new toner cartridge Warning Potential Damage When replacing a toner cartridge do not leave the photoconductor kit exposed to direct light for an extended period of time Extended light exposure can cause print quality problems 4 Rotate the cartridge in all directions to distribute the toner Maintaining the printer 138 ...

Page 139: ...sof the photoconductor kit by printing a menu settings page When 84 PC Kit life warningor84 Replace PC Kit first appears you should immediately order a new photoconductor kit While the printer may continue to function properly after the photoconductor kit has reached its official end of life print quality significantly decreases Note The photoconductor kit is one item only 1 Open the front door by...

Page 140: ...n surface 3 Press the button on the base of the photoconductor kit Pull the toner cartridge up and out using the handle 4 Unpack the new photoconductor kit Be careful not to touch the photoconductor drum Maintaining the printer 140 ...

Page 141: ...conductor counter To reset the counter see the instruction sheet that came with the new photoconductor kit Warning Potential Damage Resetting the photoconductor counter without replacing the photoconductor may damage your printer and void your warranty 8 Close the front door Recycling Lexmark products To return Lexmark products to Lexmark for recycling 1 Visit our Web site at www lexmark com recyc...

Page 142: ...printer at the same time Note Use the handholds located on both sides of the printer to lift it off the optional drawer The printer and options can be safely moved to another location by following these precautions Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart used to move the options must have a surface able to support the dimensi...

Page 143: ...s into the address field of your Web browser Notes If you do not know the IP address of the printer then print a network setup page and locate the IP address in the TCP IP section For more information see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator s Guide on the Lexmark Web site at www lexmark com Checking the virtual display When the Embedd...

Page 144: ... page and locate the IP address in the TCP IP section 2 Click Reports and then click the type of report you want to view Configuring supply notifications You can determine how you would like to be notified when supplies run low or reach their end of life To configure supply notifications using the Embedded Web Server 1 Type the printer IP address into the address field of your Web browser Note If ...

Page 145: ...e following Using the Embedded Web Server 1 Type the printer IP address into the address field of your Web browser Note If you do not know the IP address of the printer then print a network setup page and locate the IP address in the TCP IP section 2 Click Settings and then click General Settings 3 Click Timeouts 4 In the Power Saver box increase or decrease the number of minutes you want the prin...

Page 146: ...e then print a menu settings page before you restore the factory default settings For more information see Printing a menu settings page on page 36 Warning Potential Damage Restore Now returns most printer settings to the original factory default settings Exceptionsincludethedisplaylanguage customsizesandmessages andNetwork Portmenusettings Alldownloads stored in RAM are deleted Downloads stored i...

Page 147: ...ver settings are correct Once you have checked each of these possibilities turn the printer off wait for about 10 seconds and then turn the printer back on This often fixes the problem Printer control panel display is blank or displays only diamonds The printer self test failed Turn the printer off wait about 10 seconds and then turn the printer back on If Performing Self Test and Ready do not app...

Page 148: ...USING A RECOMMENDED USB OR ETHERNET CABLE For more information visit the Lexmark Web site at www lexmark com MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure For more information see the setup documentation that came with the printer Confidential and other held jobs do not print These are possible solutions Try...

Page 149: ...TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray Incorrect characters print Make sure the printer is not in Hex Trace mode If Ready Hex appears on the display you must exit Hex Trace mode before you can print your job Turn the printer off and back on to exit Hex Trace mode Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY 1 Load the same...

Page 150: ...press 2 Press the down arrow button until Settings appears and then press 3 Press the down arrow button until General Settings appears and then press 4 Press the down arrow button until Timeouts appears and then press 5 Press the down arrow button until Print Timeout appears and then press 6 Press the left or right arrow buttons until the value you want appears and then press Envelope seals when p...

Page 151: ... 9 users should make sure the printer is set up in the Chooser Drawers These are possible solutions Try one or more of the following MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Pull the tray completely out 2 Check for paper jams or misfeeds 3 Make sure the guides are aligned against the edges of the paper 4 Insert the tray RESET THE PRINTER Turn the printer off wait about 10 seconds and then turn th...

Page 152: ...se feeder CHECK THE GUIDES Move the guides in the tray to the correct positions for the paper size loaded LOAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity Store the paper in its original wrapper until you use it Paper jam message remains after jam is cleared The paper path is not clear Clear jammed paper from the entire paper path and then press Page that j...

Page 153: ...ff 2 Load letter or A4 size paper in the standard tray Load the paper stack toward the back of the tray as shown with the recommended print side facedown Notice the maximum fill line on the side of the tray to guide you Do not overfill the tray Print the print quality test pages 1 Turn the printer off 2 From the printer control panel hold down and the right arrow button while turning the printer o...

Page 154: ... jagged or uneven edges If you are using downloaded fonts verify that the fonts are supported by the printer the host computer and the software program Clipped images These are possible solutions Try one or more of the following CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded CHECK THE PAPER SIZE SETTING Make sure the Paper Size sett...

Page 155: ... Darkness setting before sending the job to print Ghost images These are possible solutions Try one or more of the following THE PHOTOCONDUCTOR KIT IS DEFECTIVE Replace the photoconductor kit CHECK THE MEDIA TYPE SETTING For Windows users From Print Properties make sure the Media Type setting matches the paper loaded in the tray For Macintosh users From the Print dialog make sure the Paper Type se...

Page 156: ...g or the software program Paper curl These are possible solutions Try one or more of the following CHECK THE PAPER TYPE SETTING For Windows users From Print Properties make sure the Media Type setting matches the paper loaded in the tray For Macintosh users From the Print dialog make sure the Paper Type setting matches the paper loaded in the tray From the printer control panel Paper menu make sur...

Page 157: ...ontrast From the printer control panel Quality menu change these settings THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY Load paper from a fresh package Store paper in its original wrapper until you use it CHECK THE PAPER Avoid textured paper with rough finishes CHECK THE PAPER TYPE SETTING For Windows users From Print Properties make sure the Media Type setting matches the paper loaded in t...

Page 158: ...TURE DUE TO HIGH HUMIDITY Load paper from a fresh package Store paper in its original wrapper until you use it CHECK THE PAPER Avoid textured paper with rough finishes CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray 1 From the printer control panel check the Paper Type setting from the Paper menu 2 Before sending the job to print specify the corre...

Page 159: ...le solutions Try one or more of the following THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge THERE IS TONER IN THE PAPER PATH Contact Customer Support Toner rubs off These are possible solutions Try one or more of the following CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray CHECK THE PAPER TEXTURE SETTING Make sure the Paper Tex...

Page 160: ...y the printer manufacturer CHECK THE PAPER TYPE SETTING Load transparencies and make sure the Paper Type setting is set to Transparency Streaked horizontal lines These are possible solutions Try one or more of the following THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties the Print dialog or the printer control panel select another tray or feeder to feed the paper...

Page 161: ... Properties the Print dialog or the printer control panel select another tray or feeder to feed paper for the job THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge MAKE SURE THE PAPER PATH IS CLEAR Papercould be caught between the photoconductor kitand the fuser Check the paper patharound the fuserarea Warning Potential Damage Do not touch the photoconductor on the underside of the phot...

Page 162: ...the tray or feeder MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Removethe tonercartridgeandshakeitfromsideto sideto redistribute thetonertoextendthelifeofthecartridge and then reinstall it THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used toner cartridge with a new one Embedded Web Server does not open These are possible solutions Try one or more of the foll...

Page 163: ...e already taken to find a solution You need to know your printer model type and serial number For more information see the label on the inside top front cover of the printer The serial number is also listed on the menu settings page In the U S or Canada call 1 800 539 6275 For other countries regions visit the Lexmark Web site at www lexmark com Troubleshooting 163 ...

Page 164: ...anges are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Referencesin this publication to products programs or services do notimply thatthe manufacturer intendsto make these available in all countries in which it operates Any reference to a product program or ...

Page 165: ...d in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands The following terms are trademarks or registered trademarks of these companies Albertus The Monotype Corporation plc Antique Olive Monsieur Marcel OLIVE...

Page 166: ... accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of ...

Page 167: ...DirectorofManufacturing and Technical Support Lexmark International Inc S A Boigny France This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 The following notices are applicable if your printer has a wireless network card installed Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits o...

Page 168: ...faisantl objetd unelicence cetappareildoitêtreutiliséàl intérieur et loin des fenêtres afin de garantir une protection optimale Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence L installateurde cet équipementradio doit veiller à ce que l antenne soitimplantée etdirigée de manière à n émettre aucun champ HF dépassant les limites fixées pour l e...

Page 169: ...Par la présente Lexmark International Inc déclare que l appareil ce produit est conforme aux exigences fondamentales et autres dispositions pertinentes de la directive 1999 5 CE Magyar Alulírott Lexmark International Inc nyilatkozom hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásainak Íslenska Hér með lýsir Lexmark International Inc yfir því að þ...

Page 170: ... and reported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing 53 dBA Ready N A Values are subject to change See www lexmark com for current values Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European ...

Page 171: ...ry label A laser notice label may be affixed to this printer as shown Power consumption Product power consumption The following table documents the power consumption characteristics of the product Note Some modes may not apply to your product Mode Description Power consumption Watts Printing The product is generating hard copy output from electronic inputs 500 Copying The product is generating har...

Page 172: ...umption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Statement of Limited Warranty Lexmark E460dn Lexmark E460dw Lexmark International Inc Lexington KY This limited warranty applies to the United States and Ca...

Page 173: ...ed of a repair not included in warranty service damaged beyond repair or if the product is not free of all legal obligations restrictions liens and encumbrances Before you present this product for warranty service remove all print cartridges programs data and removable storage media unless directed otherwise by Lexmark ForfurtherexplanationofyourwarrantyalternativesandthenearestLexmarkauthorizedse...

Page 174: ...u advise Lexmark or a Remarketer of the possibility of such damages Lexmark is not liable for any claim by you based on a third party claim This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark Lexmark s and its Suppliers and Remarketers limitations of remedies are not cumulative Such Suppliers and Remarketers are intended beneficiaries of this limitat...

Page 175: ...ollowing providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program TheSoftwareProgrammayincludeinternetlinkstoothersoftwareapplicationsand orinternetwebpageshosted and operated by third parties unaffiliated with Lexmark You acknowledge and agree that Lexmark is not responsible in any way for the hosting performance operation maintenance or...

Page 176: ...ust include all software components media printed materials and this Software License Agreement and you may not retain copies of theSoftwareProgramorcomponentsthereof Thetransfermaynotbeanindirecttransfer suchasaconsignment Prior to the transfer the end user receiving the transferred Software Program must agree to all these Software License Agreement terms Upon transfer of the Software Program you...

Page 177: ...tion 17 AGREEMENT TO CONTRACT ELECTRONICALLY You and Lexmark agree to form this Software License Agreement electronically This means that when you click the Agree or I accept button on this page or use this product you acknowledge your agreement to these Software License Agreement terms and conditions and that you are doing so with the intent to sign a contract with Lexmark 18 CAPACITY AND AUTHORI...

Page 178: ...bols PJL RDYMSG 124 A Activating Menu Changes 120 Active NIC menu 91 AppleTalk menu 96 attaching cables 27 B Busy 120 Busy 120 C cables Ethernet 27 parallel 27 USB 27 Calibrating 120 calling Customer Support 163 Cancel not available 120 Canceling 120 canceling a job from Macintosh 65 from the printer control panel 65 from Windows 65 card stock loading 45 tips 61 Cartridge Life Exceeded 121 Cartrid...

Page 179: ... 63 Help menu 118 Hex Trace 122 Hex Trace ready 122 HTML menu 117 I Image menu 118 indicator light 15 installation wireless network 32 33 installing printer software 31 Invalid Engine Code 122 Invalid Network Code 122 IPv6 menu 95 J jams accessing 68 avoiding 67 identifying 68 paper path 68 understanding messages 68 jams avoiding cutting paper and specialty media 53 selecting paper and specialty m...

Page 180: ...per feed troubleshooting message remains after jam is cleared 152 page that jammed does not reprint 152 paper jams avoiding 67 identifying 68 paper path 68 paper jams clearing 200 70 201 72 202 73 231 74 233 75 234 76 235 77 242 77 251 78 paper labels loading 45 Paper Loading menu 88 Paper Size Type menu 81 paper sizes supported by the printer 56 paper stop using 18 Paper Texture menu 85 paper typ...

Page 181: ...maintenance needed 130 84 PC Kit life warning 130 84 Replace PC Kit 130 88 yy Cartridge is low 130 88 yy Cartridge nearly low 130 88 yy Replace cartridge 130 900 999 Service message 133 PJL RDYMSG 124 Activating Menu Changes 120 Busy 120 Busy 120 Calibrating 120 Cancel not available 120 Canceling 120 Cartridge Life Exceeded 121 Cartridge Low 120 Cartridge Nearly Low 120 Change src to x 121 Clearin...

Page 182: ...TCP IP address 94 Universal Paper Size 38 setting up the printer on a wired network Macintosh 28 on a wired network Windows 28 Setup menu 108 shipping the printer 142 SMTP Setup menu 101 specialty media recommended print side 53 selecting 53 standard 250 sheet tray loading 39 Standard Bin Full 126 standard exit bin using 18 Standard Network menu 92 status of supplies checking 135 Stopping 126 stor...

Page 183: ...tical lines 161 toner fog or background shading 159 toner rubs off 159 toner specks 160 troubleshooting printer options drawers 151 flash memory card 151 memory card 151 option not working 150 U Universal Paper Size 89 setting 38 Universal Setup menu 89 unlinking trays 50 USB menu 98 USB port 27 USB USB x 127 Utilities menu 112 V Verify print jobs 62 printing for Macintosh users 63 printing for Wi...

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