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Troubleshooting
Solving printing problems
Use the following tables to find solutions for printing problems you encounter. If you cannot fix the
problem, contact the place where you bought your printer. You may have a printer part that requires
cleaning or replacement by a service technician.
Problem
What to do
Light or blurred characters.
The print cartridge may be getting low on toner:
1 Remove the print cartridge.
2 Shake it from side to side to use the remaining toner.
3 Reinstall it.
• Make sure you are using recommended print media (see
Media types and sizes
.)
• If you are printing on special media, for example, card stock
or labels, be sure you selected the correct paper type in the
printer driver.
• The printer detects a print cartridge error. Replace it.
Toner smudges appear on the front
or back of the page.
• Make sure the paper is straight and unwrinkled.
• Replace the print cartridge.
Vertical or horizontal streaks appear
on the page.
• Replace the print cartridge.
