Lexmark™ X34x
Troubleshooting
Guide
Setup troubleshooting
Incorrect language appears on the
display
1
Press
Menu
.
2
Press
or
repeatedly until
MACHINE
SETUP
appears on the display.
3
Press .
4
Press
or
repeatedly until
Language
appears on the display.
5
Press .
6
Press
or
repeatedly until the language
you want appears on the display.
7
Press .
8
Press
Back
repeatedly to return to the
Ready
prompt.
Display is not lit
1
Turn off the MFP.
2
Disconnect the power supply cord from the wall
outlet, and then from the MFP.
3
Plug the cord all the way into the MFP.
4
Plug the cord into an electrical outlet that other
electrical devices have been using.
5
Turn on the MFP.
Software will not install
If the software does not launch automatically when
you insert the CD:
1
Close all open software applications.
2
Temporarily disable any anti–virus programs.
3
Double–click the
My Computer
icon.
4
For Windows XP, click
Start
to access the My
Computer icon.
5
Double–click the
CD–ROM drive
icon.
6
If necessary, double–click
setup.exe
.
7
Follow the instructions on the computer screen
to install the software.
Note:
After installing the software, be sure
to re–enable your anti–virus
software.
If the MFP is connected to the computer through
another device:
1
Disconnect the USB cable from any other
device such as a USB hub or switch box.
2
Directly connect the cable to the MFP and the
computer.
Unable to connect over a network
Make sure you are using the correct cable, that it is
securely connected, and the network options are
properly configured.
For more information, see the
User’s Guide
.
Note:
Connecting over a network is only
available on the X342n.
Removing and reinstalling the
drivers software
If the software is not functioning properly or a
communications error message appears, you may
need to remove and then reinstall the drivers
software. If the problems persist, follow these steps:
Note:
Before reinstalling, shut down and
restart the computer.
1
Disconnect the USB cable from the computer.
2
From the desktop, click
Start
Programs
Lexmark
Lexmark Software Uninstall
.
3
Follow the instructions on the computer screen
to remove the software.
4
Restart the computer.
5
If any Add New Hardware screens appear, click
Cancel
.
6
Eject and reinsert the software CD.
7
Reconnect the USB cable to the computer.
If the software installation screen does not appear:
1
From the desktop, double-click
My Computer
.
For Windows XP, click
Start
to access the
My
Computer
icon.
2
Double-click the
CD–ROM drive
icon. If
necessary, double-click
setup.exe
.
3
When the MFP software installation screen
appears, click
Install
or
Install Now
.
4
Follow the instructions on the computer screen
to complete the installation.
Jams and misfeeds
troubleshooting
Avoiding Jams
Follow these tips to help prevent document and
paper jams.
•
Use only recommended print materials.
•
Do not mix paper types in the paper tray.
•
Do not use creased, damp, or curled paper.
•
Flex, fan, and straighten the paper before
loading.
•
Make sure the adjustable paper guides are
positioned correctly.
•
Make sure the recommended print side has the
correct orientation when loading paper in the
paper tray and the manual feeder.
•
Do not overload the paper tray. The paper
should be below the max fill line on the inside
wall of the paper tray.
•
Do not remove the paper from the tray while
printing.
