White or colored lines
1
Replace the color print cartridge that is causing
the line.
2
If you still have the problem, replace the image
transfer unit and transfer roller.
3
If you still have the problem, replace the fuser.
Streaked horizontal lines
Replace the print cartridge, the transfer roller, the
image transfer unit, or fuser as needed.
From the printer operator panel, print the repetitive
defects guide to determine which component needs
to be replaced.
Streaked vertical lines
•
If paper is stiff, try feeding from another tray.
•
Replace the print cartridge that corresponds to
the color displayed on the control panel.
Print irregularities
•
Load paper from a fresh package in the paper
tray.
•
Avoid textured paper with rough finishes.
•
Make sure the printer paper type, paper texture,
and paper weight settings match the type of
paper you are using.
•
Replace the image transfer unit and transfer
roller.
•
Replace the fuser.
Print too light
•
Make sure the printer paper type, paper texture,
and paper weight settings match the type of
paper you are using.
•
The default Paper Weight setting in the Paper
Menu is
Normal
. For paper less than 20 lb bond
(75 g/m
2
), choose the
Light
setting. For 28 lb
bond to 47 lb bond (105 g/m
2
to 175 g/m
2
),
choose the
Heavy
setting.
•
Select a different Toner Darkness setting from
the printer driver before sending the job to print.
•
Scroll to the Color Adjust setting in the Quality
Menu and press Select to adjust the color.
•
Load paper from a new package.
•
Avoid textured paper with rough finishes.
•
Make sure the paper you load in the trays is not
damp.
•
Shake the specified print cartridge to utilize the
remaining toner.
•
Replace the print cartridge that corresponds to
the color displayed on the control panel.
Print too dark
•
Select a different Toner Darkness setting from
the printer driver before sending the job to print.
•
Scroll to the Color Adjust setting in the Quality
Menu and press Select to adjust the color.
•
Replace the print cartridge that corresponds to
the color displayed on the control panel.
Transparency print quality is poor
•
Use only transparencies recommended by the
printer’s manufacturer.
•
Make sure the Paper Type setting is set to
Transparency.
Toner specks
•
Replace the print cartridge that corresponds to
the color displayed on the control panel.
•
Replace the transfer roller.
•
Replace the image transfer unit.
•
Replace the fuser.
•
Call for service.
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