13
EN
Problem
Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop
using the air purifier and contact
Customer Support
(see
page 15).
Plug the air purifier into a different outlet.
The air purifier is malfunctioning. Contact
Customer
Support
(see page 15).
Airflow is significantly reduced.
Make sure the filter is removed from its packaging and
properly in place (see page 7).
Tap
to increase the fan speed.
Leave 38 cm / 15 in of clearance on all sides of the air
purifier.
The pre-filter may be clogged by large particles, such as
hair or lint, blocking air flow. Clean the pre-filter
(see page 11).
Replace the filter (see page 12).
Air purifier makes an unusual
noise while the fan is on.
Make sure the filter is properly in place with plastic
packaging removed (see page 7).
Make sure the air purifier is operating on a hard, flat, even
surface.
Replace the filter (see page 12).
The air purifier may be damaged, or a foreign object may
be inside. Stop using the air purifier and contact
Customer
Support
(see page 15).
Do not
try to repair the air
purifier.
Strange smell coming from the
purifier.
Clean the filter or replace if necessary.
Contact
Customer Support
(see page 15).
Make sure not to use your purifier in an area with high
humidity or while diffusing essential oils.
T R O U B L E S H O O T I N G
Summary of Contents for True HEPA Core 300-RAC
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