13
EN
Problem
Possible Solution
Strange smell coming
from the air purifier.
Clean the filters or replace if necessary.
Contact
Customer Support
(see page 14).
Avoid using your air purifier in an area with high humidity or while
diffusing essential oils.
The Check Filter Indicator
light is still on after
replacing the filters.
Reset the Check Filter Indicator (see
Resetting the Check Filter
Indicator Light
, page 10).
The Check Filter Indicator
light has not turned on
within 8 months.
The Check Filter Indicator is a reminder for you to check the filters
and will light up based on how long the air purifier has been used
(see
When Should I Replace the Filters?
, page 10). If you don’t
use your air purifier often, the Check Filter Indicator light will take
longer to turn on.
The Check Filter Indicator
light turned on before 6
months.
The Check Filter Indicator is a reminder for you to check the filters
and will light up based on how long the air purifier has been used
(see
When Should I Replace the Filters?
, page 10). If you run
your air purifier frequently, the Check Filter Indicator light will turn
on sooner.
If your problem is not listed,
please contact
Customer Support
(
see page 14
)
.
TROUBLESHOOTING (CONT.)
