11
EN
Problem
Possible Solution
No mist comes out of
the nozzles.
Plug in the humidifier and turn it on.
Add at least 475 mL / 2 cups of purified or distilled water to the
water tank.
Clean the humidifier (see
Keeping Things Clean
, page 9).
Water may be in the air outlet. Take the water tank off of the
base and allow the outlet to fully air dry before using again.
Only a small amount of
mist comes out of the
nozzles.
Clean the humidifier, especially the nozzles, air outlet, and
transducer (see
Keeping Things Clean
, page 9).
Humidifier runs out of
water too quickly.
The humidifier uses up water based on the environmental
temperature and humidity. If your environment is cold and/or dry,
the humidifier will run out of water faster.
Humidifier produces an
unusual smell.
If the humidifier is new, remove the water cap, and place the
water tank in a cool, dry place for 12 hours.
If essential oils were diffused on the aroma pad, rinse the pad
under clean water, and allow it to dry.
Clean the humidifier (see
Keeping Things Clean
, page 9).
Humidifier makes a
loud or unusual noise.
Make sure the water tank is properly in place (see
Getting
Started
, page 6).
Place humidifier on a flat, level surface.
Add at least 475 mL / 2 cups of purified or distilled water into the
water tank.
The humidifier may be malfunctioning. Stop using the humidifier
and contact
Customer Support
(see page 13).
Mist comes out from
the base.
Make sure the water tank is properly in place (see
Getting
Started
, page 6).
White dust appears
around the humidifier.
We recommend using purified or distilled water to fill the
humidifier. Avoid using water with high mineral content.
Clean the humidifier (see
Keeping Things Clean
, page 9).
TROUBLESHOOTING
