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Troubleshooting 

This chapter provides solutions to problems that can occur during the 
installation and operation of the WUA-1810E. Read the following 
descriptions if you are having problems. The examples below are 
illustrated in Windows® 7. If you have a different operating system, 
the process on your computer will be similar. 

1.  How do I know if my adapter is installed properly?  

Go to Start > Computer (right-click) > Properties. 

This will bring up the System settings under the Windows Control 
Panel. 

 

Click Device Manager. 

 

Summary of Contents for WUA-1810E

Page 1: ...1 29 User Manual WUA 1810E Digital Data Communications GmbH Hohe Straße 1 44139 Dortmund Germany Email support level1 com ...

Page 2: ...4 Frequently Asked Questions for Windows PC P7 Part 2 Working on MAC OS X P8 1 Hardware Installation P8 2 Install the Driver and Utility P8 3 Join A Wireless Network P13 4 Uninstall the Driver and Utility on MAC OS P18 Part 3 Wireless Installation Considerations P21 Part 4 Troubleshooting P24 Part 5 System Specifications P27 Part 6 Compliance Statement P29 ...

Page 3: ...ter into USB port of your PC in case you see the below interface please click the Cancel button 1 2 Insert the driver CD from the package into the CD ROM of your PC find the corresponding driver for the operating system of your PC If your PC cannot run the CD please visit our website http www level1 com to find your model number and then download the driver of it ...

Page 4: ... between these drivers and cause the WiFi adapter fail to work You can find the installed WiFi adapter drivers and un install it in the Control Panel Install and Un Install Software While please DO NOT uninstall the driver of the WiFi adapter integrated on your PC you just need to turn it off Below are steps for installing USB WiFi Adapter driver on your Windows PC 2 2 In the CD please find the co...

Page 5: ...ase wait 2 3 4 In the below interface please wait 2 3 5 In the below interface please select Yes I want to restart my computer now and then click the Finish button to restart your computer When your computer is turned on again the driver will be installed on your computer successfully and you can start to use USB WiFi adapter ...

Page 6: ...ter integrated Realtek WiFi Management tool to manage your WiFi network 3 1 Use Windows Integrated WiFi Network Management to Connect your USB WiFi Adapter to your WiFi Network We here take Windows 8 as example 3 1 1 Click the icon on the bottom right corner of your desktop 3 1 2 Select your wireless network from the list click Connect and then follow onscreen instructions You need to input your W...

Page 7: ...e Internet access then you will get a Restricted status and a yellow exclamation mark will appear in the wireless icon in your system tray lower right corner 3 1 4 4 If you are using Windows XP and cannot find its wireless management function please make sure that you have enabled its wireless management function which is called Wireless Zero Configuration services on your XP 3 2 Use USB WiFi Adap...

Page 8: ...pter drivers in one PC this will cause USB WiFi Adapter fail to work though you have installed driver for it Please remove other WiFi adapters drivers before installing driver for USB WiFi adapter While please DO NOT uninstall the driver of your WiFi adapter which is integrated on your PC You can find more about this in Part 2 1 4 2 Please make sure that you did not Disable USB WiFi Adapter in the...

Page 9: ...etter WiFi signal reception 2 Install the Driver and Utility 2 1 Download the Driver and Utility 2 2 Install the Driver and Utility 2 2 1 After you download the driver please click the below to unzip and extract the driver 2 2 2 After you unzip the driver you may find that it includes drivers for different version of MAC OS X in this case please find the corresponding version of driver for your MA...

Page 10: ...9 29 2 2 4 In the screen below please also click Continue 2 2 5 In the screen below please select your language we here take English as example and then click the Continue button ...

Page 11: ...10 29 2 2 6 In the screen below please select Agree 2 2 7 In the screen below please firstly click Install for all users of this computer and then click the Continue button ...

Page 12: ...elow please click Install 2 2 9 In case you have setup password for your MAC OS X you need to input this pass word in the screen below and then click Install Software 2 2 10 In the screen below please click Continue Installation ...

Page 13: ...12 29 2 2 11 When you see the below screen please wait for the driver to install automatically ...

Page 14: ...dapter Integrated Inside your MAC Off 3 1 1 Before using USB WiFi adapter you can turn the WiFi adapter integrated inside your MAC OFF by clicking the Turn Wi Fi Off button in the screen below which is on the top right of your MAC desktop 3 2 Join A New Wireless Network with USB WiFiAdapter 3 2 1 After you turn off the WiFi adapter integrated in your MAC please go to your desktop and click the ico...

Page 15: ...k to select it 3 2 3 And then please input your Wi Fi Network Key in the screen below please make sure that you input the same Wi Fi Network key twice and then click the OK button 3 2 4 After you input the correct WiFi Network Key your MAC will be connected to your Wi Fi network successfully and you can see the below interface ...

Page 16: ...d to successfully their network information including the Wi Fi network names and Wi Fi keys are stored in the utility automatically you can shift between them by double clicking their name in the list below you do not need to input Wi Fi key again when you reconnect to them Actually this utility will enable your MAC to connect to one of them automatically for WiFi Internet connection every time w...

Page 17: ...omatically in order to connect to it again you need to go to the Available Network select this WiFi network and input WiFi Network Key to connect to it again 3 2 7 4 Press the Edit button to change the WiFi Network Key information of this selected WiFi network in case its WiFi key is changed 3 3 Check my WiFi Connection Speed with my Wireless Router 3 3 1 By clicking the Link Status you will see t...

Page 18: ...In the interface below you can see all the WiFi adapters installed on your MAC the one marked in green color is AC Wireless USB adapter due to a displaying bug it is being displayed as 802 11 N NIC actually it is an 802 11 AC NIC you can judge this by seeing its WiFi connection speed as we introduced in Link Status in Part 3 3 1 above ...

Page 19: ... Turn Radio Off your USB WiFi Adapter will be turned off and you will be disconnected from the current WiFi network and not able to connect to other WiFi network either You need to click this button to Turn it ON again to make it work for you In case your USB WiFi adapter is not working properly you can check this button also 4 Uninstall the Driver and Utility on MAC OS X 4 1 You can uninstall the...

Page 20: ...19 29 using the software that you downloaded please click the Software as below follow the on screen instruction to uninstall it step by step ...

Page 21: ...ception 2 Keep the number of walls and ceilings between the LevelOne adapter and other network devices to a minimum each wall or ceiling can reduce your adapter s range from 3 30 feet 1 10 meters Position your devices so that the number of walls or ceilings is minimized 3 A solid metal door or aluminum studs may have a negative effect on range Try to position access points wireless routers and com...

Page 22: ... technology is expanding everywhere not just at home or office People like the freedom of mobility and it s becoming so popular that more and more public facilities now provide wireless access to attract people The wireless connection in public places is usually called hotspots Using a LevelOne USB adapter with your laptop you can access the hotspot to connect to Internet from remote locations lik...

Page 23: ...e signal to extend the range Eliminate Interference Place home appliances such as cordless telephones Nanowaves and televisions as far away as possible from the router access point This would significantly reduce any interference that the appliances might cause since they operate on same frequency Security Don t let your next door neighbors or intruders connect to your wireless network Secure your...

Page 24: ...scriptions if you are having problems The examples below are illustrated in Windows 7 If you have a different operating system the process on your computer will be similar 1 How do I know if my adapter is installed properly Go to Start Computer right click Properties This will bring up the System settings under the Windows Control Panel Click Device Manager ...

Page 25: ...twork Adapters Right click on Realtek 8812BU Wireless LAN 802 11ac USB NIC Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue ...

Page 26: ...h the WUA 1810E installed is unable to connect to the wireless network and or the Internet Check that the LED indicators for the broadband modem are indicating normal activity If not there may be a problem with the broadband connection Check that the LED indicators on the wireless router are functioning properly If not check that the AC power and Ethernet cables are firmly connected Check that the...

Page 27: ...4 48 36 24 18 12 9 6 Mbps 802 11b 11 5 5 2 1 Mbps Operating Temperature C 0 C 40 C Operating Humidity Non condensing 10 90 Storage Temperature C 40 C 70 C Storage Humidity Non condensing 5 90 Wireless Encryption WEP 64 128 bit WPA PSK TKIP_AES WPA2 PSK TKIP_AES Wireless Receive Sensitivity dBm 802 11b 2 4GHz Horizontal 56 16dBm Vertical 56 64dBm 802 11g 2 4GHz Horizontal 46 87dBm Vertical 47 65dBm...

Page 28: ...153 157 161 165 Country Region ETSI 2 412GHz 2 472GHz CH1 2 3 4 5 6 7 8 9 10 11 12 13 5 18GHz 5 32GHz CH 36 40 44 48 52 56 60 64 5 5GHz 5 7GHz CH 100 104 108 116 120 124 128 132 140 Country Region INDIA 2 412GHz 2 472GHz CH1 2 3 4 5 6 7 8 9 10 11 12 13 5 18GHz 5 32GHz CH 36 40 44 48 52 56 60 64 5 745GHz 5 825GHz CH 149 153 157 161 165 Country Region UAE 2 412GHz 2 472GHz CH1 2 3 4 5 6 7 8 9 10 11 ...

Page 29: ...and 2 4GHz 5GHz Wireless Modulation DSSS OFDM Features General 300Mbps 2 4GHz 867Mbps 5GHz Performance Operating Distance 10m Physical Specifications Dimensions W x D x H mm 26 5 62 5 14 6 mm Physical Specifications Weight g 100g Approval and Compliance EMI EMS CE Approval and Compliance Safety LVD RED Approval and Compliance Environmental Test RoHS Operation Systems Windows XP Vista 7 8 10 macOS ...

Page 30: ...ve been manufactured to EEA standards This makes the CE marking recognizable worldwide even to people who are not familiar with the European Economic Area WEEE WEEE is waste electrical and electronic equipment It is end of life electrical and electronic equipment and covers virtually everything with a plug or battery The EC introduced the WEEE Directive in 2002 to address the environmental impacts...

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