Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the
Wireless ADSL2/2+ Modem Router and some possible solutions to them. If you follow
the suggested steps and the Wireless ADSL2/2+ Modem Router still does not function
properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the Wireless ADSL2/2+ Modem Router to confi-
gure it.
Solution 1:
Check the following:
The Wireless ADSL2/2+ Modem Router is properly installed, LAN
connections are OK, and it is powered ON.
Ensure that your PC and the Wireless ADSL2/2+ Modem Router
are on the same network segment. (If you don't have a router, this
must be the case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with the Wireless ADSL2/2+ Modem Router's de-
fault IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
the Wireless ADSL2/2+ Modem Router.
In Windows, you can check these settings by using
Control Pan-
el-Network
to check the
Properties
for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following trouble-
shooting steps.
Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP
Address.
If the PCs are configured correctly, but still not working, check the
Wireless ADSL2/2+ Modem Router. Ensure that it is connected
and ON. Connect to it and check its settings. (If you can't connect
to it, check the LAN and power connections.)
Check the Wireless ADSL2/2+ Modem Router's status screen to
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