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Trouble shooting sheet
After powering up or inserting LAN cable connected to a PoE switch, the Network Camera
performs a self-diagnostic to detect any hardware defects.
Reset and Restore
At the rear side of the camera there is a button hidden in the
pinhole as shown in the picture. It is used to reset the system or
restore the factory default settings. Sometimes resetting the
system sets the system back to normal state. If the system
problems remain after reset, restore the factory settings and
install again.
Troubles
Probable Reasons
Solutions
Power cable is not in well
connection.
Reconnected.
No action while power on.
No image.
The Networking indicator isn’t
flashing.
Firmware is hang up.
Start up with factory default
setting by pressing the reset
button over 10 seconds then
releasing it.
Having image but can’t control.
The indicator isn’t flashing.
Firmware is hang up.
Restart the Network camera
by pressing and releasing the
reset button.
Poor video cable connection
Reinsert
Unstable images
Power W is not enough
Change
Vague images
The focus is out of focus.
Adjust the lens or focus
manually.
Restoring the factory defaults will erase any previous settings. Reset or restore the
system after power on.
